Twin Room, Non Smoking
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Reviews of Ueno Urban Hotel Annex

2.5 out of 5
Ueno Urban Hotel Annex
7-8-19 Ueno, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 91 reviews" "
Rating 8 - Good. 30 out of 91 reviews" "
Rating 6 - Okay. 10 out of 91 reviews" "
Rating 4 - Poor. 1 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Diane, Hernando Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable room located close to Ueno Station.
Stayed 4 nights in Feb 2024

10/10 Excellent

King Cho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 5 nights in Dec 2023

8/10 Good

Affandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a bit small for travellers with 4 big bags.
Stayed 1 night in Dec 2023

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Small, clean room.
Stayed 1 night in Oct 2023

10/10 Excellent

Hon Man

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff professional and friendly. We had a great experience
Stayed 1 night in Oct 2023

6/10 Okay

REIKO

Stayed 3 nights in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Wai Teng

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and basic rooms with good housekeeping service. However the bathroom is really small. They provided a rubber ducky in the bathroom which was a nice touch. I had tried to contact the hotel via Expedia chat but never got a response and eventually I had to contact them via their official site and in Japanese to get a reply.

10/10 Excellent

Apitchaya, Seodaemun-gu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องพักสะอาดมาก เดินทางง่าย อยู่ใกล้ Iriya Exit แถวโรงแรมมี Family Mart กับ 7-11 ห้องดับเบิ้ลเบดขนาดเล็กมากเหมาะกับการพักคนเดียวมากกว่า ถ้ามาพักสองคนแนะนำให้จองห้องทวินเบดจะได้ขนาดห้องที่พอจะเปิดกระเป๋าเดินทางสองใบพร้อมกันได้แบบไม่อึดอัด เป็นห้องทวินเบดที่ราคาน่ารักที่สุดในย่านนี้ พนักงานต้อนรับคอยช่วยดูแลอำนวยความสะดวกดีมาก ตอนหาแท็กซี่ลำบากก็ช่วยกดแอพเรียกแท็กซี่ให้ โดยรวมพอใจกับการพักที่โรงแรมนี้มาก
Stayed 5 nights in Jul 2023

8/10 Good

Chieko

Stayed 1 night in Jul 2023

2/10 Terrible

Alejandro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stay somewhere else
The room was advertised for two people. Unless they are small children two people would never fit in this space. The bed was less than a full sized bed. One person would be trapped against the wall so if they needed to get up at night they would have to wake up the other person. They would be crammed together. Of course the room was non refundable. When I talked with the front desk , which is in another building. Actually three buildings away, they said, “ we did not lie, this is Japanese size”. I replied that they are advertising internationally and that although they may not have lied, they did not tell the truth. After one day I left and booked another hotel. Not a great experience.
Stayed 2 nights in Jun 2023

10/10 Excellent

Michio

Stayed 2 nights in Mar 2023

10/10 Excellent

Hao-Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and check-out are quite efficient. The room space allows two 24-inch suitcases opened at the same time. Additionally, my favorite part is that the interior lighting of the room is quite adequate.
Stayed 2 nights in Mar 2023

6/10 Okay

Cheuk Him

Liked: Cleanliness
.
Stayed 1 night in Feb 2023

10/10 Excellent

Edward

Stayed 1 night in Feb 2023

10/10 Excellent

YUKIHIDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いいホテルみつけてしまいました
駅からも近く高速道路脇でも静かでした。部屋は狭いけど天井が高いため圧迫感もなく快適でした。バスルームはピカピカで洗面台も鏡も水垢がまったく無し。かなり入念、丁寧に掃除しないとここまで綺麗にならないと思います。部屋の掃除はマツヤマさんて方が担当してくださったようです。時間がなく部屋のアンケートに回答できなかったのでこちらからお礼させていただきます。ありがとうございました。 また利用させていただきますね!!
Stayed 1 night in May 2021

10/10 Excellent

jinsung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

SONGON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Saran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

徹哉

Liked: Cleanliness
1人で利用しましたが部屋は清潔で、適度な広さでした。
Stayed 1 night in Dec 2023

10/10 Excellent

Meichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一人自助好住宿
除了一開始check in不知要去旁邊的一館外，其他都還不錯！
Stayed 3 nights in Nov 2023

10/10 Excellent

Giovanni

Stayed 4 nights in Nov 2023

8/10 Good

Yoojin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 청결했어요 혼자 묵기에 걸맞는 숙소였습니다 다시 일본에 가도 또 묵고 싶어요 직원들의 서비스는 훌륭했습니다
Stayed 3 nights in Nov 2023

10/10 Excellent

カツヒロ

Stayed 1 night in Nov 2023

6/10 Okay

Po Ying

Travelled with group
Disliked: Amenities
跟旺區有10多分鐘的路程距離， 但房間比想像中大一些， 但廁所很小
Stayed 2 nights in Oct 2023

6/10 Okay

Po Ying

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
與旺區位置約有15分鐘路程， 晚上比較靜
Stayed 1 night in Oct 2023

8/10 Good

HSIAOMIIN

Stayed 1 night in Oct 2023

4/10 Poor

HYANGJI

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
방에 먼지가 많아요
위치는 우에노역에서 걸어서 10분정도 걸리고 건물은 오래되 보이진 않았다. 직원이 친절하다는 느낌은 없었다. 제일 불편한것은 침구에 먼지가 많은지 객실에서 목과 코가 계속 간지럽고 따갑고 힘들어서 마스크를 쓰지 않으면 계속 기침이 났다.
Stayed 2 nights in Oct 2023

10/10 Excellent

KEIYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

doh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Li Yang

Stayed 1 night in Sep 2023

6/10 Okay

???

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ベッドのスプリングが寝にくかった。お風呂のアヒルは可愛かったし、気遣いを感じられた。
Stayed 1 night in Sep 2023

8/10 Good

BYUNGHOON

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

umi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は綺麗で受付の人も丁寧だったので満足です。それから風呂場に居たあひるが可愛かったです笑
Stayed 1 night in Sep 2023

6/10 Okay

Yin keung, shatin

Travelled with family
Liked: Cleanliness, staff & service
住宿地方距離上野車站步行10零分鐘,如果拖住大喼就比較辛苦,如果晚上10點後由上野車站到住宿地方的升降機就會關閉,拎住大喼上落就好慘,住宿地方比較ㄧ般,地方細細打開喼己經沒有空間,但整體算可以
Stayed 1 night in Aug 2023

6/10 Okay

tomomitsu

Stayed 1 night in Aug 2023

10/10 Excellent

JINHOO

Stayed 1 night in Aug 2023

10/10 Excellent

ひろし

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

まさみ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

WAN SZU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
上野車站改扎口出口不到10分鐘就到，很方便。
Stayed 7 nights in Jun 2023

10/10 Excellent

KAZUYUKI

Stayed 1 night in Jun 2023

8/10 Good

YUEH HUA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Yuen ling cynthia

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

8/10 Good

Kazuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Alex

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

KAICHIEH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

????

Liked: Cleanliness, staff & service, property conditions & facilities
　かわいいアヒル🐤ちゃんに出迎えて頂きました。
Stayed 1 night in May 2023

10/10 Excellent

たくし

Stayed 1 night in May 2023