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Reviews of JR WEST GROUP VIA INN Iidabashi Korakuen

3 out of 5
JR WEST GROUP VIA INN Iidabashi Korakuen
4-11 Shinogawamachi, Tokyo, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 167 out of 273 reviews" "
Rating 8 - Good. 85 out of 273 reviews" "
Rating 6 - Okay. 15 out of 273 reviews" "
Rating 4 - Poor. 4 out of 273 reviews" "
Rating 2 - Terrible. 2 out of 273 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too small ..
Stayed 2 nights in Apr 2024
Response from Viainn Iidabashi Kourakuen Manager on 12 May 2024
Thank you very much for using Viainn Iidabashi Korakuen .And, thank you again for taking the time to post a review.Our hotel has rooms of various sizes, maybe reserve a large room next time please.We sincerely accept the evaluation of our customers and we will work together with the staff to best to be a good hotel. we look forward to seeing you again.

8/10 Good

Humberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too small, very clean, not a good view at all I guess it is just perfect for the price k paid, wasn’t too picky and didn’t know what to expect at the beginning of my trip but did find better options, of course at a higher price, but definitely a 8.8 out is 10
Stayed 2 nights in Apr 2024
Response from Viainn Iidabashi Kourakuen Manager on 6 May 2024
Thank you very much for using Viainn Iidabashi Korakuen .Our hotel has rooms of various sizes, so next time please make a reservation for a larger room.We sincerely accept the evaluation of our customers and we will work together with the staff to best to be a good hotel. Thank you very much for post a review.we look forward to seeing you again.

8/10 Good

Eleen

Travelled with partner
Liked: Staff & service, amenities
Staff are friendly and helpful. It’s about 10 min walk from the Iidabashi Station. Local trains are super convenient to travel to and fro Tokyo cities. The only down side is that there isn’t window in the room that we were staying in which wasn’t pleasant.
Stayed 3 nights in Apr 2024
Response from Viainn Iidabashi Kourakuen Manager on 20 Apr 2024
Dear Eleen Thank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.Also all of the room has window but is was unclearlySorry for inconvenient for you anyway.We look forward to seeing you again.

6/10 Okay

Kazem, Charlotte

Travelled with group
No lobes, no coffee mashin. No restaurant. I wasn't pappy.
Stayed 2 nights in Mar 2024
Response from VIA INN IIDABASHI KORAKUEN / Manager on 3 Apr 2024
Thank you very much for using Viainn Iidabashi Korakuen .We sincerely accept the evaluation of our customers and we will work together with the staff to best to be a good hotel.

10/10 Excellent

Deepak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hour front desk. Friendly service.
Stayed 1 night in Mar 2024
Response from VIA INN IIDABASHI KORAKUEN / Manager on 1 Apr 2024
Thank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Helpful, professional staff. Pretty good breakfast on tenth floor. Very convenient location and relatively quiet since it's away from touristy spots. Nice grocery store right next to entrance. Would stay here again.
Stayed 3 nights in Mar 2024
Response from Viainn Iidabashi Kourakuen Manager on 31 Mar 2024
Dear Nina Thank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.We look forward to seeing you again.Viainn Iidabashi Kourakuen Manager

10/10 Excellent

Henry, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Feb 2024
Response from Manager on 18 Feb 2024
Thank you for staying at our hotel.Please come and stay with us again when you come to Japan.

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Via Inn Iidabashi Korakuen Manager on 5 Feb 2024
Thank you very much for using Via Inn Iidabashi Korakuen.We hope you enjoyed your stay with us.We hope you have the opportunity to stay at our hotel again.looking forward to your next visit.

8/10 Good

Robert E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, good condition
The hotel was exactly as we expected. We chose this hotel based on its location. It's centrally located: convenient to go to any direction of Tokyo. Room was small and not much "frills" but that was expected. It was clean and kept in good condition.
Stayed 1 night in Oct 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 15 Dec 2023
Dear RobertThank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.Mr./Mrs. Robert we look forward to seeing you again.

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 5 Jan 2024
Thank you very much for staying at Via Inn Iidabashi Korakuen.We are glad that you enjoyed your stay with us.Thank you for your review.We look forward to your next visit.

10/10 Excellent

jose

Stayed 1 night in Nov 2023
Response from Viainn Iidabashi Kourakuen Manager on 28 Nov 2023
Dear joseThank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.We look forward to seeing you again.Viainn Iidabashi Kourakuen Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 19 Nov 2023
Thank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Viainn Iidabashi Kourakuen Manager on 10 Nov 2023
Dear CarolynThank you very much for using Viainn Iidabashi Kourakuen .If you have opportunity, we look forward to welcoming our hotel.We look forward to seeing you again.

8/10 Good

Mariko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, good location, checkout is early
Via Inn Iidabashi met our expectations. It's a no-frill accomodation. The rooms are small as is usually anticipated in central Tokyo. No restaurants, bars or gyms, but it didn't bother us as all we needed are clean rooms and convenient location. So if you are looking for a clean room, good bed and good shower (water pressure is excellent), this hotel is for you. It's located within a short walk from JR and Metro stations. Staff members are well trained and professional. To me the only disappointment was the early checkout time (10am). I would like it to be at least 11am if possible.
Stayed 4 nights in Oct 2023
Response from Viainn Iidabashi Kourakuen Manager on 7 Nov 2023
Dear guestThank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.We look forward to seeing you again.

8/10 Good

Mariko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean basic accomodation
If you want to be in central Tokyo, don't need gorgeous ambience or amenities, and simply want basic clean room to sleep in, this is a great place for you. The price is good, the room is small but clean and functional. Front desk staffers are super nice and curtious.
Stayed 1 night in Oct 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 1 Nov 2023
Thank you for staying at our hotel.And thank you for writing your feedback.We aim to be a simple and comfortable hotel.And this is the central location, perfect for sightseeing and business.The front desk staff responds with hospitality.Please come and stay with us if you come to Japan again.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 1 Nov 2023
Thank you for staying at our hotel.Please come stay again when you come to Japan.

10/10 Excellent

Tristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 1 Nov 2023
Thank you for staying at our hotel.Please come stay again when you come to Japan.

6/10 Okay

Wanwisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and quite place
Stayed 3 nights in Oct 2023
Response from Via Inn Iidabashi Korakuen Manager on 24 Oct 2023
Thank you for staying with us.Please come to our hotel again when you come to Japan.

6/10 Okay

Kev

Travelled with family
Liked: Cleanliness
Check in: Slow. Could have get ready to streamline the check in process. Was upset when I see some guests had their card etc ready when they check in. Breakfast: Upset with the limited options and quality of breakfast. Last year western breakfast still have omelette but not anymore.
Stayed 12 nights in Oct 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 18 Oct 2023
Thank you for staying at this hotel.We apologize for the time it took to check in.We aim to check in as quickly as possible.Breakfast changes daily. We are considering offering omelettes at this time and are offering other menu items. We also have Japanese food, so please try it.Please come and stay with us again when you come to Japan.

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel - we stayed twice. Everything for your comfort was thought about. The only drawback is noise from traffic from the freeway the hotel overlooks but this is mitigated by soundproof windows. Breakfast was great with options of Japanese or Western breakfast - we opted for the Japanese option every time. There was an easy to use laundry room - the room TV indicated which washing machines were available which was a novelty for us! The staff were exceptionally helpful and friendly.
Stayed 1 night in Oct 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 16 Oct 2023
Dear LizThank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.We look forward to seeing you again.Viainn Iidabashi Kourakuen Manager

8/10 Good

Osvaldo

Stayed 1 night in Oct 2023
Response from Viainn Iidabashi Kourakuen Manager on 12 Oct 2023
Dear OsvaldoThank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.We look forward to seeing you again.Viainn Iidabashi Kourakuen Manager

8/10 Good

E

Stayed 1 night in Oct 2023
Response from Ando on 4 Oct 2023
Thank you for staying with us.We look forward to your next stay.

10/10 Excellent

E

Stayed 4 nights in Sep 2023
Response from ヴィアイン飯田橋後楽園　支配人 on 29 Oct 2023
この度はヴィアイン飯田橋後楽園にご宿泊頂きまことにありがとうございます。ご滞在中ご満足いただけたようで大変安心いたしました。また東京にお越しの際はぜひヴィアイン飯田橋後楽園にご宿泊ください。お客様のまたのご来館をスタッフ一同お待ちしております。

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and well maintained and the service was excellent
Stayed 4 nights in Sep 2023
Response from Ando on 22 Sept 2023
The place is clean and well maintained and the service was greatThank you for staying with us.We will continue to strive to make our guests' stay comfortable.If you come to Japan again, please come and stay here.

10/10 Excellent

Osamu, Federal Way

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was more spacious than I expected.
Stayed 5 nights in Aug 2023
Response from Ando on 2 Sept 2023
Thank you for staying with us.We look forward to seeing you again.

6/10 Okay

YUNFEN

Stayed 2 nights in Aug 2023
Response from Viainn Iidabashi Kourakuen Manager on 13 Sept 2023
Thank you very much for using Viainn Iidabashi Kourakuen .If you have opportunity, we look forward to welcoming our hotel.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Aug 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 23 Aug 2023
Thank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.we look forward to seeing you again.

8/10 Good

Dewey

Stayed 3 nights in Jul 2023
Response from Viainn Iidabashi Kourakuen Manager on 31 July 2023
Thank you very much for using Viainn Iidabashi Kourakuen .If you have opportunity, we look forward to welcoming our hotel.We look forward to seeing you again.

10/10 Excellent

hyeth christian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience at this hotel.
Stayed 7 nights in Jul 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 15 July 2023
Dear hyeth christianThank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.Mr./Mrs. hyeth christianwe look forward to seeing you again.Viainn Iidabashi Kourakuen Manager

8/10 Good

Zack

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is relatively modern with a simplistic design of the rooms. The lobby is nice, however, it is a bit small. The staff were very polite and helpful. A few complaints were that the bathroom had a smell of mildew or sweat. The bathroom was clean but the smell would not go away during our stay. Additionally, the hotel is located near the Tokyo expressway which can be a bit noisy at times. Overall, the experience here was okay, but I wouldn't have wanted to stay more than the few nights I booked here.
Response from Viainn Iidabashi Kourakuen Manager on 9 July 2023
Thank you for staying at Via Inn Iidabashi Korakuen.I am sorry for making you feel uncomfortable during your stay.We will take measures to prevent this from happening and will continue to make better hotels.If you have another chance, please use our hotel.

10/10 Excellent

Tian Haw

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Conviently located between Iidabashi and Korakuen station (Metro and JR lines) and next to a supermarket with good prices. The front desk staff were very helpful and the laundromat is not as crowded compared to other locations.
Response from VIA INN IIDABASHI KORAKUEN / Manager on 4 July 2023
Thank you for using our hotel. Thank you for posting your review. We are very honored to have you praise our staff. We look forward to seeing you again.

10/10 Excellent

Janett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in May 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 4 July 2023
Thank you for using our hotel. We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Service is great. Would recommend for single travelers or for business travel
Stayed 8 nights in Jun 2023
Response from Viainn Iidabashi Kourakuen Manager on 21 June 2023
Thank you for using our hotel.We are very pleased for you living comfortably.We are looking forward to seeing you again.

10/10 Excellent

Alice

Stayed 3 nights in Jun 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 19 June 2023
Thank you for staying at our hotel.Also, thank you for posting your review.We are looking forward to seeing you again.

10/10 Excellent

Hans Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel near the subway station
Hotel was very nice and staff were very helpful. Location is also very central and near subway station. Highly recommended!
Stayed 5 nights in Jun 2023
Response from Ando on 12 June 2023
Thank you for staying at our hotel.We operate hotels with the desire to become a "customer's home".Please come to Japan again. Please come back to the hotel at that time.Very truly yours

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a business trip and this hotel had all my necessities covered. Excellent breakfast by the way. Good staff.
Stayed 4 nights in May 2023
Response from Manager on 1 June 2023
Dear guestThank-you for using our hotel and review.It is good to hear about breakfast.We look forward to seeing you again.Viainn Iidabashi KourakuenManager

10/10 Excellent

Shane, na

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to lay your weary head. Small but very well equiped. So many places to eat and explore. A brilliant place to stay in Tokyo
Stayed 3 nights in May 2023
Response from Manager on 28 May 2023
Dear ShaneThank-you for using our hotel and wonderful review.We look forward to seeing you again.Viainn Iidabashi Kourakuen

10/10 Excellent

CANDACE

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very quiet hotel. It was a short walk to the train station, two Starbucks locations and Caffe Veloce is very good too! There is a supermarket right next door to the hotel which is very convenient. I liked the onsite laundry machines too. Overall, I was very pleased with the location and hotel.
Stayed 9 nights in May 2023
Response from Manager on 28 May 2023
Dear CANDACEThank-you for using our hotel and brilliant review.We look forward to seeing you again.Viainn Iidabashi Kourakuen

10/10 Excellent

Jessica Z

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Manager on 28 May 2023
Dear JessicaThank-you for using our hotel and review.We look forward to seeing you again.Viainn Iidabashi KourakuenManager

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Staff Ando on 21 May 2023
thank you.If you come to Japan again, please come and stay.Very truly yours

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and friendly front desk people
Stayed 4 nights in May 2023
Response from Staff Ando on 21 May 2023
Thank you for staying at this hotel.We value relaxation.I hope that your stay was comfortable.Please come to this hotel again.Very truly yours

10/10 Excellent

Giorgio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and welcoming. The room was very clean and comfortable. I really enjoyed my stay here, and I recommend staying if you need to stay in the Shinjuku area.
Stayed 2 nights in May 2023
Response from K Nagano on 18 May 2023
Dear Giorgio Thank-you for using our hotel and review.Yes please recommend our hotel to your friend.We look forward to seeing you again.Viainn Iidabashi KourakuenManager

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Via Inn Iidabashi Korakuen Manager on 15 May 2023
Thank you for your review.We are looking forward to seeing you again.

8/10 Good

Akel

Stayed 6 nights in May 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 30 May 2023
Thank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.

10/10 Excellent

JUVENAL TIMOLA USERO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very helpful and accommodating. Great attitude… rooms are very clean..
Stayed 4 nights in May 2023
Response from VIA INN IIDABASHI KORAKUEN / Manager on 9 May 2023
Dear : Mr./Mrs. JUVENAL TIMOLA USEROThank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.We look forward to seeing you again.Viainn Iidabashi Kourakuen Manager

10/10 Excellent

Xiaoya

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on 28 May 2023
Dear XiaoyaThank-you for using our hotel and review.We look forward to seeing you again.Viainn Iidabashi KourakuenManager

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great rooms. Location is ok. Could do with some more amenities and a better communal area.
Response from Via Inn Iidabashi Korakuen Manager on 30 Apr 2023
Thank you so much your review.Hope to serve you again.

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good value for money and courteous staff
Stayed 3 nights in Apr 2023
Response from Via Inn Iidabashi Korakuen Manager on 22 Apr 2023
Thank you so much your review.Hope to serve you again.

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Mar 2023
Response from K Nagano on 7 May 2023
Dear guestThank-you for using our hotel and review.We look forward to seeing you again.Viainn Iidabashi KourakuenManager

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, affordable price, convenient to market and subway station.
Stayed 6 nights in Apr 2023
Response from ヴィアイン飯田橋後楽園　支配人 on 18 Apr 2023
Thank you so much your review.Hope to serve you again.