Seasonal outdoor pool
Check availability

Reviews of Hotel East 21 Tokyo

4 out of 5
Hotel East 21 Tokyo
6-3-3 Toyo, Koto-ku, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1003 reviews" "
Rating 8 - Good. 295 out of 1003 reviews" "
Rating 6 - Okay. 65 out of 1003 reviews" "
Rating 4 - Poor. 24 out of 1003 reviews" "
Rating 2 - Terrible. 8 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Apriani

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 4 nights in Apr 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property highly recommend, fantastic view and a few dining options nearby. We lived the cafe that you turn left out the property and walk over the bridge. Saved a heap of $$$ for breakfast and got served by a robot!
Stayed 4 nights in Apr 2024

8/10 Good

Peter Alan

Nice hotel. We enjoyed our stay.
Stayed 10 nights in Apr 2024

8/10 Good

ALISON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although old fashioned and traditional we enjoyed our stay at this hotel. I would have given it 5 stars if the staff had have told me that there was a free transfer to the main Tokyo station by the hotel. I specifically asked the bell team how long a taxi would take and the cost wasn’t told there was a shuttle just about to go outside the hotel. rather annoying could have avoided a 3000 yen taxi which took 10 mins
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 8 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice area 14 minutes away from the subway. Very convenient to get to Narita airport.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marialuisa, Fairfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Jae Ther Chester

Liked: Staff & service
Stayed 5 nights in Mar 2024

8/10 Good

Tennyson, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Only challenge was closest train station was a bit far for some of the individuals in our group. Also, the room size was a bit small. Other than that, it was fine.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sergiy

Liked: Amenities
Everything was very good. Thanks!
Stayed 10 nights in Mar 2024

10/10 Excellent

Diego, Allentown

Liked: Amenities, property conditions & facilities
Staff was very friendly and helpful closed to the train and very good places to eat in the area hotel offers free transportation to the train station or you could walk also highly recommended.
Stayed 13 nights in Mar 2024

10/10 Excellent

Tennyson, Honolulu

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 3 nights in Mar 2024

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
The East 21 building next door has places to eat. It is close to a bus stop and a 10 min walk from the metro. There is also a bus that takes you to the station at certain times. No reservations needed but it is only one bus and small. So if you don't make it you have to walk.
Stayed 5 nights in Mar 2024

10/10 Excellent

Alvin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel😍
Stayed 2 nights in Mar 2024

10/10 Excellent

Susan, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. It is exceptionally clean, and the staff are very kind and helpful. They have a bus that will take you to the subway station if you need to travel. They have an excellent breakfast buffet. There are multiple dining options on the property. It is a very safe area. I would highly recommend this Hotel if you are visiting Tokyo!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great choice
Stayed 6 nights in Mar 2024

10/10 Excellent

Song Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minutes walk from the closest train station, not the most convenient location but the value proposition is good. Excellent staff, clean and large room with a view of the Skytree. Lots of food options in the area. I will definitely book again.
Stayed 3 nights in Feb 2024

8/10 Good

Ernesto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I liked the hotel and loved the area but the staff help was terrible, I showed them my tickets and they sent me to the wrong airport when translating to the taxi driver.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice - excellent value for the price.
Stayed 12 nights in Feb 2024

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to travel a lot to see interesting places, rooms are a bit dated and small, beds need upgrade
Stayed 3 nights in Feb 2024

8/10 Good

Cuong

Stayed 6 nights in Feb 2024

10/10 Excellent

Poranin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great environment with service minded staff. Will definitely go back! Love.
Stayed 7 nights in Feb 2024

10/10 Excellent

Yong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money. Room is clean and spacious. We family of four stayed in a spacious room refurbished to accommodate four beds with enough space left over for luggage. There's free shuttle bus to Disneyland and Disney sea. It is a short 10mins walk to the nearest subway. I will stay here again if I come back to Tokyo.
Stayed 3 nights in Feb 2024

8/10 Good

Maria Teresa De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to train station
Stayed 5 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very good and hotel staff wonderful
Stayed 4 nights in Feb 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here it’s cute and perfect and not too far out of the way
Stayed 6 nights in Feb 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a wonderful 4- star hotel . Only comment on the check out time , no flexible to handle the customer’s request . Must count on the money for any late check out . No money no talk!
Stayed 4 nights in Jan 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, friendly staff that will help in any way. Will be going back the next time I go to Japan.
Stayed 3 nights in Jan 2024

8/10 Good

Loong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024

10/10 Excellent

Robert Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and spacious room, hotel overall is pretty fancy without costing a lot. Only downside compared to other hotels is that it's a bit further of a walk to the nearest station to get elsewhere, but not bad. There's also a bus line on the street if you need to save your feet.

10/10 Excellent

Pablo, la habra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it with multiple superstars.
Stayed 6 nights in Jan 2024

2/10 Terrible

Xinyuan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rudest staff ever!! Encountered exceptionally impolite staff who declined to deliver water to my room and charged me a fee for printing out a 3-page single-sided black/white document - given that I was paying several hundred dollars a night for the accommodation (this is the first hotel, among many countries and places I've visited, that imposed a fee for such a trivial service). Now that I'm writing the review, I still feel angry about that staff's attitude. Nevertheless, the location is super convenient, surrounded by good restaurants and grocery stores.

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I started at 19th floor with wonderful night views! The room was clean and comfortable. I want to stay this hotel again.
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Travelled with family
Liked: Amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

Yanetsy Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 9 nights in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard Japanese hotel. Lack of breakfast facilities meant a twenty minute wait at peak times. Subway is 7 minutes by foot but not on a major line. Local restaurants are plentiful and good.
Stayed 5 nights in Dec 2023

4/10 Poor

Wing Hoi, Diamond Bar

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jan 2024

10/10 Excellent

FABIO ANTONIO HERNANDEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a beautiful view to Tokyo Skytree; it was the first and last thing I saw everyday and created a beautiful memory in my mind. There is a few of convenience stores and a couple of bars and restaurants. Bus shuttle takes you to the station, polite staff, well located; I mean, all I've got is compliments towards the place; can't comment on restaurant or breakfast as didn't take it, even though, it was a lovely experience. :)
Stayed 12 nights in Dec 2023

8/10 Good

Patricia

Stayed 3 nights in Jan 2024

8/10 Good

Ethel

Liked: Staff & service, amenities
Our hotel room was very out dated, there was some high dust in areas. Carpet looked old with stains. Otherwise, stay was mediocre. We chose this hotel since it provided shuttle to and from Disney. Also, convenient to train station which was about a 10 min walk.
Stayed 1 night in Dec 2023

4/10 Poor

Wing Hoi, Diamond Bar

Stayed 4 nights in Dec 2023

10/10 Excellent

Mei Wah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, the staff is kind and the food are amazing.
Stayed 1 night in Dec 2023

10/10 Excellent

Ryley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Edith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well I want to say spectacular!! The food and stay we love Tokio Ned to return soon!the hotel have a super detail to my daughter in the birthday!!! Thank you so much!!!

10/10 Excellent

Shawil Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023

8/10 Good

Chandan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with friendly staff, breakfast was great
Stayed 3 nights in Dec 2023

10/10 Excellent

Amit Pandurang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Engeline

Stayed 1 night in Dec 2023

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023