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Reviews of Hamacho Hotel Tokyo Nihonbashi

3.5 out of 5
Hamacho Hotel Tokyo Nihonbashi
3-20-2 Nihonbashihamacho, Tokyo, Tokyo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 736 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 26 out of 1000 reviews" "
Rating 4 - Poor. 13 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stella

Liked: Cleanliness, staff & service
Stayed 16 nights in Mar 2024

10/10 Excellent

Steeve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time for us to be in this hotel. The room was smaller than the 1st time but it was still very enjoyable, thanks to the friendly staff and cleanliness!!! Will definitely come back!
Stayed 13 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Elvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
pulsating water dripping noise at night throughout the stay (even when it is not raining) and poor noise insulation, can hear traffic noise even at night as the bed is placed against the window.
Stayed 3 nights in Apr 2024

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice time, it was comfortable in the smallest room, even if the bed was a tad firm. Staff were excellent and very polite and attentive. Would stay here again!
Stayed 7 nights in Apr 2024

8/10 Good

Robert Di

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hamesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location close to multiple subway stations. friendly staff available for early hours check out. rooms spacious and in great condition.
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Super modern inside with very clean and modern rooms. As with most Japanese hotels, they are very small (with the exception of the large suites) so you’ll have to be creative about fitting 2-3 large suitcases. That said, the area is super quiet and a nice reprieve from the hustle and bustle of Tokyo. There’s a bunch of convenience stores close by, and two 24h groceries stores within a stones throw. I’d also HIGHLY recommend Saizeriya (dirt cheap “Italian” food) which is just across the street. You’re 10 minutes walk from 3 major subway stations as well.
Stayed 9 nights in Mar 2024

10/10 Excellent

Xiu Fang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to a few train stations, able to get to most tourist locations within 30 mins train ride. Area is quiet and close to convenience shops. Room is small as expected in Tokyo, but modern and clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was safe, quiet and in a good location. There was a 24 hour grocery store, 7/11, and plenty of food options around the hotel. The staff were friendly and spoke a good amount of English. My only complaint is that the rooms are very small, but this was my first time in Japan and I hear that’s normal.
Stayed 6 nights in Apr 2024

10/10 Excellent

Hamesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic stay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sze Wan Kathy

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Wonderful! Quiet neighborhood but close to the hustle and bustle of Tokyo station.
Stayed 2 nights in Apr 2024

8/10 Good

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was great! We stayed here twice during our japan trip before/after leaving Osaka. Train station is close by (6-7 min walk). There are some good food options close by as well! We wish there was a bit more to do in the area but it seems like it's a business direct so not too much around except workplace buildings. If you're looking for a nice, clean place to sleep and get to by train, and to get to/from the airports, this is your hotel!
Stayed 5 nights in Mar 2024

10/10 Excellent

Yunxi

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a quieter neighborhood. There are local grocery and food options nearby (5-10min walk) but it is also close enough to several subway stations that you can go into the busier parts of the city.
Stayed 1 night in Apr 2024

8/10 Good

Brian, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near the TCAT station & train stations. There are convenience stores (7-11 & family mart, etc) within walking distance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ericka

Liked: Amenities
My stay here was great. I would highly recommend.
Stayed 4 nights in Mar 2024

8/10 Good

Johannes christiaan Louis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and nice (and small) but on street side with lots of traffic => noisy. Breakfast buffet is disappointing - no fresh fruits, lots of ultra-processed, sugary & unhealthy offerings.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

DAISUKE

Disliked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hamacho Hotel is surrounded by two supermarkets (one opening 24/7), one convenient store, and multiple eateries. It’s only four minutes walk to Tokyo City Airport Shuttle Bus Terminal, the cheapest and fastest way to and from Narita and Haneda airports. The hotel room is a bit small but their bed is the best and the most comfortable during my 24-day trip around Japan. The lounge/restaurant serves beautiful and tasty New Year Day special breakfast. The hotel staff is polite and helpful.
Stayed 5 nights in Dec 2023

10/10 Excellent

Toni, Sugar Land

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very small but clean. There is a 24-hr supermarket across from the hotel which is convenient for hotel guests. The closest train station is 6 minutes walk. The airport bus to Narita and Haneda is only 5 minutes walk from the hotel. The hotel is not in the tourist area so it's quiet but not many choices for dining. Overall it's a good place to stay for a few days.
Stayed 3 nights in Dec 2023

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful and modern property easily accessible to other parts of Tokyo. Great to walk around and has the most lovely bakery right next door. Stayed twice during my trip to Tokyo because it was so lovely. I will definitely be back when I come to Japan.
Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Yoorim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the breakfast and the dinner we had at the restaurant. The staff was very friendly and accommodating.
Stayed 2 nights in Nov 2023

10/10 Excellent

Roshaana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so lovely, there’s lots of convenience stores and restaurants nearby. As well as being walking distance from various stations and lines. The hotel staff are also very nice and kind enough to book us a taxi to the airport.
Stayed 11 nights in Sep 2023

10/10 Excellent

Joon Fui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is quiet, but there are convenient stores and a 24-hour supermarket nearby as well as good eateries. The hotel itself is great and the staff are friendly and helpful!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and comfortable, fantastic room. Friendly and helpful reception, great suggestions for nearby food, shops and activities. Very close to the airport limousine terminal, for the most convenient way to get to and from either airport. Would definitely recommend anyone considering to stay here.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
Comfortable and clean hotel with lots of food around and accessible to 2 different train stations.
Stayed 3 nights in Nov 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when visiting Tokyo!
Stayed 4 nights in Nov 2023
Response from HAMACHOHOTEL Front-desk on 15 Nov 2023
Thank you very much for staying at HAMACHO HOTEL among many hotels.We are very honored to receive your compliments.Our hotel is equipped with a lot of "plants" and we aim to create a relaxing space even in the city of Tokyo.Thank you for taking time out of your busy schedule to write this review. We hope you will visit Hamacho Hotel again when you come to the Hamacho neighborhood. We look forward to welcoming you again.

10/10 Excellent

Pip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming. Beautiful hotel. Really enjoyed our time here.
Stayed 1 night in Nov 2023
Response from HAMACHOHOTEL Front-desk on 13 Nov 2023
Thank you very much for choosing HAMACHO HOTEL.We are very honored to receive your compliments on our staff and the hotel.We will continue to strive for your satisfaction in the future.We all at HAMACHO HOTEL look forward to serving you again.

10/10 Excellent

krista

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, good use of space, loved the shower and the bed so comfortable. Staff friendly. In a quieter part of Tokyo but easy access to many neighbourhoods via subway. Lovely little cafes right next door.
Stayed 8 nights in Nov 2023
Response from HAMACHOHOTEL Front-desk on 13 Nov 2023
Thank you very much for choosing HAMACHO HOTEL.We are very honored to receive your compliments on our staff and the hotel.We will continue to strive for your satisfaction in the future.We all at HAMACHO HOTEL look forward to serving you again.

8/10 Good

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from HAMACHOHOTEL Front-desk on 13 Nov 2023
Thank you very much for choosing HAMACHO HOTEL.We are very honored to receive your compliments on our staff and the hotel.We will continue to strive for your satisfaction in the future.We all at HAMACHO HOTEL look forward to serving you again.

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful front desk staff; restaurant in Hotel serves good food at a reasonable price; metro subway close by and free circular bus to Tokyo Station etc.; limousine bus service to Haneda or Narita airports at Tokyo City Air Terminal (T-CAT) at 15 minutes walking distance.
Stayed 3 nights in Nov 2023
Response from HAMACHOHOTELフロント on 6 Nov 2023
Thank you very much for choosing HAMACHO HOTEL among many hotels.We are very pleased to hear that you are satisfied with the size of your room and the service of our staff.Thank you for your compliment about our location. There are cafes and bakery stores nearby, so we are sure that you will enjoy your stay in Hamacho even for leisure purposes.Lastly, thank you very much for taking time out of your busy schedule to write this review. We look forward to serving you again.HAMACHO HOTEL Front Desk

8/10 Good

Bonny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Hotel is very modern and new. Location is ok. 10-15 min walking distance to the nearest metro station. Aside from this, everything else is perfect.
Stayed 6 nights in Oct 2023
Response from HAMACHOHOTEL Front-desk on 7 Nov 2023
Thank you very much for choosing HAMACHO HOTEL.We are very honored to receive your compliments on our staff and the hotel.We will continue to strive for your satisfaction in the future.We all at HAMACHO HOTEL look forward to serving you again.

10/10 Excellent

Kayla

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It was beautiful and fun! The staff were extremely kind and helpful. A huge thank you to Mai that helped us book all of our dining reservations in the month prior to arriving.
Stayed 4 nights in Oct 2023
Response from HAMACHOHOTEL Front-desk on 7 Nov 2023
Thank you very much for choosing HAMACHO HOTEL.We are very honored to receive your compliments on our staff and the hotel.We are very pleased to hear that you were very satisfied with our restaurant reservation.We hope you will try our recommended restaurant next time!We all at HAMACHO HOTEL look forward to serving you again.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, bright rooms
Room was lovely and clean. I loved the balcony with the plants - it made you feel like your room was in a garden. The food in their dining room is only average. You are about a 7 minute walk from the nearest subway - the area is nice and quiet.
Stayed 4 nights in Oct 2023
Response from HAMACHOHOTEL Front-desk on 7 Nov 2023
Thank you very much for choosing HAMACHO HOTEL.We are very honored to have received your compliments about our hotel.The plantings in the rooms are one of the highlights of our hotel.We are very happy to hear that you are satisfied with our services.However, we will continue our efforts to make the restaurant more satisfactory for our guests.We all at HAMACHO HOTEL look forward to serving you again.Translated with www.DeepL.com/Translator (free version)

8/10 Good

Jovanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great! Location a little far from everything but I did like that it was close to the T-CAT able to take the airport limousine pretty easy.
Stayed 5 nights in Oct 2023
Response from HAMACHOHOTEL Front-desk on 7 Nov 2023
Thank you very much for choosing HAMACHO HOTEL.We are very honored to receive your compliments on our staff and the hotel.We will continue to strive for your satisfaction in the future.We all at HAMACHO HOTEL look forward to serving you again.

10/10 Excellent

Melvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hamacho was a really nice little quaint neighbourhood that one can get a better taste of living as a local vs say areas like Shibuya/Shinjuku. The hotel was absolutely beautiful and modern to stay in. Structural design was one of the nicest I've seen for a boutique hotel in Japan. Upon check-in during evening hours, the hotel even prepares a section for guests to personalise their own scent pouches. I have to commend their housekeeping staff for noticing the most subtle of cues during our stay. They saw that we had kids' shoes and they left behind bedroom slippers and children amenities for us. I've never even seen this done in other branded hotels so this was a real notch above the rest. I'd gladly recommend this hotel to all guests looking to explore a different part of Tokyo.
Stayed 6 nights in Oct 2023
Response from HAMACHOHOTEL Front-desk on 13 Nov 2023
Thank you very much for choosing HAMACHO HOTEL.It is a great honor for us to receive your compliments about our staff and the hotel, and we are very happy to hear that your stay was very satisfactory.Our hotel is based on the concept of "a town where you can see greenery and handicrafts".We have decorated the hotel to reflect this concept, so you will discover something new every time you come to the hotel.Furthermore, I would like to thank you for your satisfaction with our staff,Each and every member of our staff takes responsibility and pride in their work.We are proud of the service we have provided to our guests.HAMACHO HOTEL is always ready to welcome you.We look forward to welcoming you again.All of our staff look forward to serving you.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the location of this hotel as it wasn’t as hectic as other parts of Tokyo. Pretty close to the subway and easy to order a Uber from. Very clean and spacious room with nice views of the street to give you a modern feel. Only draw back was one of the branches on the trees outside kept scratching the window making a screeching sound. Overall great place to stay
Stayed 2 nights in Oct 2023
Response from HAMACHOHOTEL Front-desk on 7 Nov 2023
Thank you very much for choosing HAMACHO HOTEL.We are very honored to have received your compliments about our hotel.We are very sorry for the inconvenience caused to you by the plantings in your room, which was one of the highlights of our hotel.We will continue to strive for your satisfaction in the future.We all at Hamacho Hotel look forward to serving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Nice Tokyo Hotel
Tiny room (but that is standard for Tokyo), it was really comfortable though! I loved the quiet location. The staff were awesome! Would definitely stay here again!!
Stayed 8 nights in Oct 2023
Response from HAMACHOHOTEL Front-desk on 7 Nov 2023
Thank you very much for choosing HAMACHO HOTEL.We are very honored to receive your compliments on our staff and the hotel.We will continue to strive for your satisfaction in the future.We all at HAMACHO HOTEL look forward to serving you again.

10/10 Excellent

victor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My friends and I stayed at this hotel for two weeks in Tokyo. On our last day on the way to the airport, one of our SIM cards went missing. The hotel concierge lady we talked to about this problem went above and beyond. Not only was the SIM card almost impossible to find since it was so small, it was packaged away inside multiple zip lock bags. She found it while we were waiting for our shuttle and ran from the hotel to the shuttle station as we were about to board it. It felt so surreal, like something out of a movie. What incredible service. Something I'll never forget
Stayed 15 nights in Oct 2023
Response from HAMACHOHOTEL Front-desk on 7 Nov 2023
Thank you very much for choosing HAMACHO HOTEL.We are very honored to receive your compliments on our staff's service.We are very happy to be of service to you and proud that we were able to prevent your trip from becoming a disappointment.We will continue to strive for better service in the future.We all at Hamacho Hotel look forward to welcoming you again.

10/10 Excellent

Wen Qiang Douglas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities was great. I loved the terrace room. A little pricier than usual but I would pay again for the premium room and space. Staff service was great as what you would expect from Japan standards. But the cleanliness I believe due to terrace rooms not often being the main choice for people to book, it's a little dustier than I would expect and there was a roach the 1st night I stayed. Got rid of it and did not see another again for the rest of the 4 days. Place was convenient to stations especially for families using strollers. Suitengumae station has a lift access just 600meters away from the hotel. There is another access on the other side if you don't need the lift access and want to explore nihonbashi area with many food options. Supermarket directly opposite the hotel for your daily needs and there is also a laundromat on 4th floor with a vending machine for your daily morning coffee. Came to Japan many times before and this is by far one of the best hotels me and my wife have stayed in. We have agreed to make this our regular hotel for future visits in Tokyo.
Stayed 5 nights in Oct 2023
Response from HAMACHOHOTEL Front-desk on 13 Nov 2023
Thank you very much for choosing Hamacho Hotel.It is a great honor for us to receive your compliments about our staff and the hotel, and we are very happy to hear that your stay was very satisfactory.On the other hand, we deeply regret and sincerely apologize for any discomfort we may have caused you.The Premium Terrace Room is a suite room in our hotel.It is different from other rooms, so you will discover something new every time you stay here.The location of our hotel is also very convenient.There is also a very good coffee shop right in front of the hotel.If you have a chance to visit us again, please do so.Our staff looks forward to serving you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice modern and elegant hotel. Small rooms as with most hotels in Tokyo. The location was not very good for us as it is always a 10 minute walk to the nearest Metro station and there is not much locally in terms of restaurants, bars or sights. Taking a walk next to the river is nice though. The breakfast was one of the worst we have ever had in a hotel, not just small but also bad quality. Stale drip coffee, cheap juices, no fresh fruit, soggy bread… I would highly advise against getting breakfast here.
Stayed 3 nights in Oct 2023

4/10 Poor

Barry W, Tampa

Liked: Amenities
Disliked: Staff & service
The hotel itself was OK, and very clean. The rooms were small. The shower and toilet were excellent. The restaurant was excellent. Most of the employees at the front desk were friendly, except for a tall, middle aged man who managed the front desk at night. He needs customer service training. He was consistently rude to me and others. He did not smile or say hello or thank you. I asked him a small favor that any other hotel would gladly provide; and he frowned and said “no!” I would not recommend this hotel for travelers to Tokyo because of this man’s poor behavior. I was very disappointed at his bad attitude.
Stayed 6 nights in Oct 2023
Response from Haruka (GM) on 18 Nov 2023
We sincerely apologise for any discomfort our service may have caused you.We would also like to thank you from the bottom of our heart for your valuable feedback.As you mentioned, the room type of semi-double room is compact size which is 15 squer meters, and we recommend for business travelor who is necessary for desk for the work. However, we feel apologize for not being able to provide you with a room that would satisfy the needs of guests who have come to enjoy their stay at our hotel.Also, We are very sorry that you had an unpleasant experience with our staff.We will take your valuable suggestions to heart and ensure that in order to prevent this from happening in the future, we will once again make every effort to train our staff to provide services that satisfy our customers.Thank you very much for taking the time to write this message.

10/10 Excellent

Dinah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel as soon as you walk in the smell is wonderful. Rooms are clean and staff are very friendly and helpful.
Stayed 3 nights in Sep 2023

8/10 Good

Narelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to TCAT for access to airport. Three stations within walking distance.
Stayed 2 nights in Oct 2023

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from HAMACHOHOTEL Front-desk on 14 Oct 2023
この度HAMACHO HOTELをご利用下さいまして誠にありがとうございます。是非またのお越しをお待ちしております。