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Reviews of Honjin Hiranoya Kachoan

4 out of 5
Honjin Hiranoya Kachoan
1-34 Honmachi, Takayama, Gifu-ken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 136 out of 183 reviews" "
Rating 8 - Good. 37 out of 183 reviews" "
Rating 6 - Okay. 8 out of 183 reviews" "
Rating 4 - Poor. 1 out of 183 reviews" "
Rating 2 - Terrible. 1 out of 183 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attention to detail and superb staff. Food exceptional; whole experience fantastic.
Stayed 2 nights in Apr 2024
Response from Holly on 12 Apr 2024
Thank you so much for having stayed at here Honjin Hiranoya Kachoan.It's our pleasure to realized that you were satisfied with our service.Again, thank you very much.

10/10 Excellent

Kanas, London

Stayed 2 nights in Apr 2024
Response from Holly on 11 May 2024
Thank you very much.

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience.
Stayed 2 nights in Mar 2024
Response from Holly on 11 May 2024
Thank you so much for having stayed at Honjin Hiranoya Kachoan.It's our pleasure that you were satisfied with the staying.Again, thank you very much.

10/10 Excellent

TIANYU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Ryokan for my trip! Everything is just perfect. The Onsen is great and clean. Staff are friendly, helpful and happy. Food is amazing. I am already planning my next trip to stay here a bit longer, say 4-5 nights.
Stayed 1 night in Feb 2024
Response from Holly on 5 Apr 2024
Thank you so much for having stayed at Honjin Hiranoya Kachoan.It's our greatest pleasure to realized that you were satisfied with here.Our staff all is looking forward to your next visiting.

10/10 Excellent

Racielle Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb experience! Ultimate customer service provided! Would love to come back with the rest of the family here!
Stayed 1 night in Jan 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay in Takayama
Location is amazing. All the stores were walking distance, practically at your doorstep. Service was impeccable. The ryokan provides transportation to and frm train station. There are 3 onsen affiliated w this ryokan. One on property and 2 across the street. They provide yukata in your room. Would recommend one Japanese style dinner and breakfast on site. It’s a wonderful experience. I would love to come back for the service and the location convenience. Beautiful place to stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10, worth every penny!!! The ultimate ryokan experience. Every details and aspects of the stay is warm and comfortable. From the moment you enter the door, you are greeted the most welcoming staff. The room is spacious, clean, and full of Japanese details. The meals are abundant and delicious, every dish is a work of art. There are 3 onsens to choose from, each one is super clean and filled with amenities. The location is the ryokan is a 10 minute walk from the Takayama station and right in the heart of the old town.
Lobby
Room
Breakfast
Exterior of the hotel
Stayed 2 nights in Nov 2023
Response from Holly on 23 Nov 2023
Thank you so much for having stay at Honjin Hiranoya Kachoan.Appreciated your review so perfect.All staff of Kachoan is looking forward to meeting you next time if there has any chances.

10/10 Excellent

Allan

Stayed 2 nights in Nov 2023
Response from Holly on 26 Nov 2023
Thank you so much for sharing the scores evaluated.

8/10 Good

Catey

Travelled with partner
Liked: Cleanliness, amenities
Convenient location. Japanese style--prepare to sleep on futon on the floor. There is a onset bath in the ryokan.
Stayed 2 nights in Oct 2023
Response from Holly on 13 Nov 2023
Thank you so much for having stayed at here.Thank you for your comments.

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at a traditional ryokan. Service was exceptional, food absolutely delicious and it felt exclusive. The onsen was great and I will totally recommend.
Stayed 1 night in Oct 2023
Response from Holly on 28 Oct 2023
Thank you so much for your staying.We are glad to heard from you have a relaxing trip at here.

10/10 Excellent

Suzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff could not have been more attentive or welcoming. Great location close to the station and old town. Food is excellent. Would highly recommend
Stayed 2 nights in Oct 2023
Response from Holly on 28 Oct 2023
Thank you very much for having stayed at here.It is our greatest pleasure to realize that you were satisfied with staff.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow - where do I start? This was an amazing place. Our first experience of a Ryokan but we were truly impressed from the reception on arrival with drum, to the superb rooms, the extremely attentive, but not intrusive, staff. The food was exceptional and can revommend both the onsens and the in room Chiatsu massage
Stayed 2 nights in Oct 2023
Response from Holly on 15 Oct 2023
It is our honor to be able to create such impressive memories in your first ryokan experience.Thank you very much.

10/10 Excellent

richard

Stayed 2 nights in Jul 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was incredible!
Stayed 2 nights in Jun 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the high-end Honjin Hiranoya Kachoan was an amazing experience. When we arrived that evening, they led us right in for a fancy kaiseki dinner in a private room. We didn't love all of the food options, but they were great to try, and we loved the experience. Next night, we are at their yummy sushi restaurant. The beds were traditional but extra fluffy. The baths were one of my favorite places of my trip. So beautiful and lots of them. The soaps etc they offer are really worth trying--they smell beautiful and left my skin so soft.

10/10 Excellent

Rajesh

Stayed 1 night in Apr 2023

10/10 Excellent

Desdemona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole stay was flawless and staff are really very consciously looking after your needs. The in room bath pool overlooking a small garden was cool. The dining experience was most excellent. Lastly we left a jacket in the wardrobe and realized that at the train station with minutes to board!; as my daughter was on the phone to hotel; the driver had retrieved the jacket and showed up at the station to return the jacket. This will never happen anywhere else - really appreciated the service levels.
Stayed 1 night in Apr 2023

10/10 Excellent

Zhang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner and Breakfast are fantastic
Stayed 2 nights in Mar 2023

10/10 Excellent

Joanna

Stayed 1 night in Jan 2023

6/10 Okay

Joanna

Stayed 1 night in Jan 2023

2/10 Terrible

Alan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was a special anniversary trip for me and my wife and we wanted to select a hotel with an in room onsen so that we could onsen together. So we decided to splurge on this hotel and booked the following room: Japanese Style Semi Open Air Bath The pictures made it look like there is an onsen in the room so that’s why we booked this place which was 6 times more expensive than a nearby equivalent hotel. However the first room we were offered when we checked in clearly was a bath tub not an onsen. After showing the check in person the pictures on the web site, we were then offered a second room which had a bath which was smaller version of what was in the booking page picture but again not an onsen, only regular water and was told that it only looked like an onsen for decorative purposes. We felt pretty deceived by the booking pictures as it made it look like there was an onsen in the room and this is not uncommon in Japan. This really ruined our anniversary, and put a damper on our stay in Takayama. So in summary beware if you want a private onsen in your room this place does not offer it.

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Awesome property at a very convenient location to everything. Staffs are very good and friendly.
Stayed 2 nights in Nov 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Wai chun stella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The staffs were very helpful and friendly. There was shuttle service to and from train station. Very convenient to nearby attractions.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and the friendliness of the staff was really warm.
Stayed 2 nights in Dec 2019

10/10 Excellent

Larry, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, location and facilities. Note for potential visitoes: the rooms with private bath are not 'hot spring' but normal tap water.
Stayed 1 night in Dec 2019

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lifetime experience indeed.
It is definitely a memorable and a lifetime experience for a non-Japanese to stay in this exclusive ryokan. Onsen was a plesant expefience as well. The attention to detail and our preferences for food at dinner and breakfast. Staff was very helpful to help locate and return our lost sake. Thank you!!! We didn't know there was a outer coat in the cupboard and got a bit cold running to the onsen.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real taste of traditional Japan. Everything from the room, meals and staff was as advertised. The onset was good, but nothing "traditional" per say in the decor...but the process (ritual) was true to the correct way to bathe.
Stayed 2 nights in Oct 2019

10/10 Excellent

itai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at a traditional ryokan
It was our first experience at a traditional ryokan so we didn’t know what to expect. The staff was extremely nice and helpful and guided us through the entire experience. Surprisingly the food was amazing even though it was japanese style dinner which we are not familiar with- they considered all of our food preferences and limitations. The location is very good- 10 minutes walk from the station and 2 minutes walk from the old town. In the rooms is a set of traditional kimonos which you can dress and take a walk outside the hotel with. The only downsides i can think of was the really uncomfortable futon to sleep on at night and the relatively expensive price for a 1 night stay.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our best stay in Japan! The hotel was beautiful and immaculately clean, the staff were so friendly, polite and helpful. The food was incredible and worth every penny. We travelled with a young toddler and everyone was so warm and hospitable and so good with our child. Cant recommend this place enough and couldnt have asked for a better experience!!
Stayed 3 nights in Sep 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice
A very unique and wonderful hotel. Very good service
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Alvin, Takayama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff. Great location. Language for some staff is an issue though but their service attitude more than make up for it
Stayed 2 nights in Jun 2019

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Mary, NYC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the new rooms - large living room, large bedroom and large bathroom - all were bright, light, and well furnished. The people couldn't be more helpful, the spa was perfect, had a massage and that was lovely - though not a deep tissue massage as I'm used to but more relaxing and worth having as well. The dining rooms we were in - all private but each one was different - were lovely, the food was good, but I say that with a caveat - we had already been to several Ryokans and had similar types of meals so the element of surprise was missing for us. But the food was well prepared and beautifully served.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This iis an exceptional place with the best service.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Our room was cold and draughty and we needed to get heaters in don’t bother with the private bathtub with outside view unless it is very sunny 28c .
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

NOVELLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Claire, Hong Kong

Liked: Cleanliness, staff & service
Maybe it is because this has been our first time experience with Ryokan, we found it bit hard for us to relax and enjoy with our own preferred pace. From breakfast to dinner, they are all scheduled at certain time slot, with limited flexibility. Besides that, we are very happy with the services, the staff attitude, the cleanniess of this hotel.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to this trip is for celebrate of my friend's wedding anniversary. the hotel was provided an extra good service for them flowers small gift especially the photo frame. More than they expected. Feeling so nice and warmest :)
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Wonderful, attentive service by all the staff, and great location. Would definitely go back and stay at Honjin Hiranoya.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Yin Kheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Yoshi and her staff for giving us that special attention and the Yukata experience and making our stay so memorable !
Stayed 3 nights in Oct 2018

10/10 Excellent

Catherine, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Very traditional Japanese ryokan. A different perspective and very enjoyable
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018