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Our room was unsafe and dirty. The aircon electrics were hanging out of the unit (240volts exposed) and was extremely dirty. The carpet seemed to have blood stains. Tea towel had holes. Balcony table and chairs very dirty. We just could not stay due to the above. Male receptionist was reluctant to help and referred us to contacting the owner the next day. I called the owner the next day and she was extremely rude, un-cooperative and refused to refund us. They stole our money. Dont stay there. Don't be fooled by photos on website.
Peter
The property was old and dated but the room was clean and the bed was very comfortable. The verandah could have done with a bit of a better clean as there were old cigarette butts on the wall and the corridor window sills had dead bugs in them. The staff were lovely and very helpful.
Karen
Stayed 2 nights in Apr 2024
6/10 Okay
Phillip
Travelled with family
16 Mar 2024
Liked: Staff & service
Look I am not going to be overly critical because you get what you pay for. The check-in process was very simple and quick so no issues there. Onto the room and then it was evident from entering that the bed sheets did not appear to be overly fresh and it appeared that the bedspreads were thrown from the door onto the beds in a very unprofessional manner and presentation, there were no towels at all but they did arrive about 45 minutes later, the benches were a bit dirty, and finally the air conditioner did not work - fortunately it wasn’t a hot balmy Windsor night. Overall it was just satisfactory but geez guys I think you could lift your game a bit.
A family of 5 really enjoyed 2 nights in this great motel. A bang for every buck!
Faheem
Stayed 2 nights in Dec 2023
8/10 Good
Brian
1 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You get what you pay for
We have stayed a few times at this Motel due to its location and convenience. It was nice to see they have finally made some improvements with a new floor in the shower of our room and a new shower curtain. Overall it is the poorest quality Motel we have stayed in in all our years of travel, but it serves a purpose, so we will go back again
The reception staff were indifferent to my needs. The bed lights and desk light weren’t working. I asked about it and was told that I could leave a note for the following day. When I said that I would need these lights, it was found there was a blown fuse.
The mattress in the room sagged and was so uncomfortable. One of the towels had a hole in it.
There was mould on the shower curtain. The one wine glass was dirty. The sensor lights in the hallway downstairs were full of bugs and the light fitting had bugs coated around the outside.
The area of Windsor was lovely. If the motel put in a little effort it would be lovely. But it was like they couldn’t care less.
Never again.
My daughter and I stayed there for two nights. The TV remote did not work and I complained various times. I was told to use the buttons on the side of the TV. Really not acceptable. The exhaust fan in the bathroom was scary and had no cover. On the upside the location is fantastic. The owners have done nothing to upgrade the hotel in years as I have stayed here various times. It is a shame because it has so much potential. The driveway needs fixing as the front and back of your car gets smashed everytime you drive over it. The carpets are so worn it not even funny. Such a shame it has a lovely outlook over the river. I can say they have fixed up the garden out the back which looks so much better.
Robyn
Stayed 2 nights in Jul 2023
8/10 Good
Denise
Travelled with partner
18 June 2023
Liked: Cleanliness
Staff not overly friendly but good sized room. Clean and cheerful. Bathroom is small and needs updating. Good at the price.
Arrived late due to road blocked (car crash) was charged $20 extra for checking in late. Got to our room party of 4 only 2 towels. Stayed 3 nights no room service that’s ok but towels weren’t even changed had to go down every morning and ask for new ones. Beds were that old lumps everywhere. Room was far from clean wine glasses covered in dust.
No coffee or milk in room. No spoons.
Mattress rubbish.
Dated.
Jon
Stayed 1 night in Apr 2023
4/10 Poor
Belinda
Business traveller
23 Apr 2023
Liked: Staff & service
Disliked: Cleanliness
Disappointed with Cleanliness
The gentleman who checked me in was lovely and gave great directions for places to eat.
The room was a good layout but the cleanliness let it down.
The inside of the shower curtain was putrid.
The outside of the fridge had spill stains.
The tea towel that the cups were placed on was dirty with a bit of food on it.
No tissues and holder was quite dusty.
Inside of kettle didn’t look too good, especially when you could wipe some of the brown stuff away.
Bed sunk in the middle.
Belinda
Stayed 1 night in Apr 2023
2/10 Terrible
Ted
19 Apr 2023
Disliked: Amenities
Stayed two nights, room was not serviced, had to ask for fresh towels. ran out of tea etc, Not very welcoming at Front desk.. We extended our stay by one night on arrival and we were forced to pay by CASH , this also applied to others who were booking in at that time
Called to let them know I was arriving late and was told there would be an additional $50 (not stated online when booking). I was asking about this fee and they hung up on me on the phone. I imagine the experience would have been terrible if I stayed, considering how bad the initial customer service was.
Booked another motel instead.
This hotel took my money and then told me they were fully booked and could not stay
But still have not refunded any money
Do not deal with wotif or this hotel
Just another indian scam
I will be reporting to fair trading and taking legal action requiring compensation for other out of pocket cost to find somewhere else at the last minute
Which cost 3 times the price
Do not trust these booking sits and book dirrect with the hotel is better
I was on a budget weekend away for my birthday and i am now unable to feed my children
Because i have had no refund
Legal claim for damages and stress plus iniisial cost of a room that did not exist
The room and bed were comfortable.
Though, the hair dryer didn’t work.
The balcony, could have been tidied up. ( swept) The rusty table, needs replacing.
But. Would stay here again😊
Shopping and dinning areas, excellent.
Birgitte 🇩🇰 Peter🇦🇺
I most enjoyed the view surrounding the property it overall was a pleasant stay in a quiet area.
Room was clean and tidy the bed in was comfortable and the staff very friendly and helpfull
Checked in beds un made,problem with thete washing machines.Smoke alarms disabled,air conditioning damaged...Overall think a tent might of been better..Won't see me again
Verified traveller
Stayed 1 night in Jun 2022
6/10 Okay
Martin
Business traveller
6 June 2022
Power point was damaged in bathroom and Toilet seat was looose.
Tea spoon for coffee hadnt been washed from previous guests.
Martin
Stayed 3 nights in Jun 2022
4/10 Poor
Paul
Travelled with family
5 June 2022
Very poor experience with expedia , after contacting the motel directly they said I had to deal with expedia due to them booking the wrong date. The motel booked a room for me after explaing no help from expedia. When I arrived the room was not booked and I was given a room at another motel that was very basic
Paul
Stayed 1 night in Jun 2022
2/10 Terrible
Carrie, Leichhardt
21 Apr 2022
Carrie
Stayed 1 night in Apr 2022
6/10 Okay
Joanne
Travelled with family, Travelled with family and small children
3 Apr 2022
Loved it overlooked the river… disappointed that it didn’t make beds or change towels or clean rooms in a two day stay. No teaspoons plates ..and only 3 towels for four of us (4 beds). Staff were courteous, good that it was close to shops and coffee in the morning
Extremely disappointed with this property. Mould covered bathroom ceiling. Cobwebs hanging from one corner to the next. So dusty it set off allergies in us. Don’t think the bar fridge has ever been cleaned. It had spills all through it. Mattresses would have to be in excess of 30yrs old, all sunken in. Then the rear of the property overlooking the lake is all either dead or overgrown & dilapidated.
I checked in at seven pm than went to dinner across the road. When I returned to my room at ten pm I discovered it had not been serviced from the previous night. No sheets on the main bed, dirty glasses and no towels. Too tired to ho through the rigmarole of contacting the night manager I slept on the single bed. No offers of compensation the next day, never again. I’ll pay the extra hundred to go to the Sebel.
We stay here regularly and the property is going downhill. The only reason we stay here is because it is so convenient to everything. The bath towels are an absolute disgrace - grey and very thin. The balcony has not been cleaned in I don't know how long and the gardens would look so nice if someone attended to them. This place is extremely overpriced for the condition that it is in. It is such a great location please do some work on it.