The hotel is ranked well but my experience was not good. Room at no heat when it was -2 outside. Called and told heat was turned off this time of year, mid April. They gave us a small heater and then I was told rooms get to warm when heat is on. Then night manager called to ask if I needed another heater and he informed me the HVAC is being replaced. Slept in the bed with clothes and jacket on, got in the shower in the morning and no hot water. Agree it is probably a nice hotel but I didn’t experience that. Not sure what the issue was but no heat and hot water is not good. Decided to check out very early so my family could warm up in the car. Hotel took $50’off the bill. I found the staff friendly but got different answers on why heat was off. Although I won’t return to Simons it could have just been a bad maintenance issue, regardless they should not be letting booking go with no heat or hot water.