GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Deluxe Darling Harbour View
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Deluxe Grand Harbour View
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Horizon Club Darling Harbour View Room
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Deluxe Opera House View
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Executive Grand Harbour View Suite
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Horizon Club Opera House View Room
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Executive Darling Harbour - Room only
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Executive Opera City View - Room only
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Executive Grand Harbour
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Property Amenities
The Shangri-La Hotel, Sydney, has 563 guestrooms over the 36-storey tower block in the historic Rocks district. It offers views of the iconic Opera House and Harbor Bridge from its Altitude Restaurant and Blu Bar on 36, and from many of its guestrooms. It has a full-service conference area with a wide range of meeting venues, as well as a 24-hour business centre. CHI, The Spa offers a range of massage and beauty therapies. A hair and beauty salon is located on the same floor, in addition to a 20-meter heated indoor pool with adjoining sundeck. On-site shops include a jewelry store and gift shop.
The Shangri-La Hotel, Sydney, conference venue has a wide selection of function rooms to suit a range of requirements, from small groups to large-scale receptions. The complete 1,900 square metres of function space has full technological facilities.
The business centre at the Shangri-la Hotel, Sydney, is located at the ground floor. It offers computer workstations with complimentary broadband Internet access. Photocopying, faxing, scanning, and audiovisual hire are offered. Laptops and mobile phones may also be rented.
Internet access: Complimentary broadband Internet access is available in public areas of the Shangri-La Hotel, Sydney, including bars, restaurants, lobby, business centre, and function/meeting rooms.
Conference/function room(s): Conference facilities at the Shangri-La Hotel, Sydney extend over four levels and include a ballroom and 17 other function rooms, a number of which can be combined to create additional spaces of varying sizes. Many of the rooms feature large foyers and break-out rooms. The Grand Ballroom is 670 square metres, and accommodates 900 guests in theatre style or 450 in classroom style. It can be divided into two. The Heritage Plaza is a 130 square metre weatherproofed courtyard surrounded by heritage-listed cottages, and can accommodate up to 200 people. The Bradfield Lounge, which has balconies, is 155 square metres, hosting 100 in cocktail style or 50 in classroom style, while the 92 square metre Harlequin Room can host 80 in cocktail style or 50 in classroom style. Other meeting rooms range in size from 185 square metres to 26 square metres. Audiovisual equipment, international video conferencing, simultaneous translations, lecterns, microphones, and other equipment is available.
Rooms
Guestrooms at the Shangri-La Hotel, Sydney, were refurbished in 2005 to offer expansive harbour views and an abundance of natural light, with large, triple-glazed windows providing views of the city and Sydney Harbour. Beds are topped with premium bedding such as 300-thread-count sheets, goose down quilts, pillow menu, silk throws, and Thai silk bed heads. Executive desks have dual-line phones, independent fax line, and complimentary high-speed Internet access. Cable/satellite TV offer pay movies and premium channels such as BBC, CNN, Sky Movies, Sky Sports, and Bloomberg. Minibars have refrigerators and tea/coffee kettles. Other amenities include irons and ironing boards, bathrobes and slippers, and a safe which accommodates laptops. The marble bathrooms have a separate tub and shower and complimentary toiletries are provided.
Room Amenities
Dining
Altitude Restaurant - Perched high above Sydney's spectacular harbor at the top of the Shangri-La Hotel, Sydney, Altitude Restaurant is among the city's iconic dining experiences. Modern Australian cuisine and an extensive boutique wine list are accented by 5-meter high floor-to-ceiling windows overlooking Sydney Harbor. A lavish, glass-encased private dining room seats up to 16 and is available for private engagements. Open for dinner daily from 6 PM, except Sunday.
Blu Bar on 36 - Located high above the city with panoramic views of Sydney Harbor Bridge, Opera House, and Darling Harbor. Blu Bar on 36 exudes sophistication and is an attraction in its own right. Open daily from 5 PM.
Café Mix - An all-day dining restaurant with a focus on "fresh" and "diverse." Located on level one of the hotel, Café Mix offers an exquisite selection of international cuisine and scrumptious desserts. Buffet lunch is available daily and buffet dinner is available on Friday and Saturday. Open daily from 6 AM.
Lobby Lounge & Terrace - An elegant bar in Sydney where you can view a landscaped garden through two-story windows. It is a favorite meeting place to relax and enjoy gourmet coffees and teas all day, light snacks and tantalising cocktails. Sit back and relax in the peaceful surrounds of the Lobby Lounge and the outdoor Terrace. Open Monday through Saturday from 7 AM, and Sunday from 8:30 AM.
Recreation
The health club on level two has a fitness center offering a wide range of the latest cardio and strength equipment, free weights, weight machines, and resistance equipment. A 20-meter indoor pool has a spa tub and adjoining sundeck. There is also a sauna and a cold plunge pool.
The King George V fitness centre, just 100 meters from the hotel, offers aerobics, yoga and Pilates lessons, as well as basketball courts. Within 1 km of the Shangri-La Hotel Sydney, via the Sydney Opera House, is the Royal Botanic Gardens with a foreshore running and walking track. Bicycle rentals are available in nearby Clarence Street, and tennis courts in Kent Street. A 10-minute taxi ride away is Centennial Park, offering extensive running and walking tracks in addition to horse riding. Golf is available at Moore Park Golf Club (5 km), Bondi Golf Club (7 km) or Lane Cove Country Club (10 km). Sailing, windsurfing and kayaking is available in Rose Bay, a 15-minute taxi ride from the hotel. The seaside suburb of Manly (30 minutes by ferry from Circular Quay) offers sea kayaking, surfing, scuba diving, parasailing, and numerous harbour walks.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa
CHI BALANCE (1 hour 20 minutes): From AU$175
A massage focusing on vitality, clarity, and peace of mind. Techniques include acupressure and coordinated movements that originate in Tai Chi, with energizing massage for yang stimulation and relaxing massage for yin calm. Pure synergy element oils are used to harmonize chi flow.
Fee may not include tax and is subject to change without notice.
PEARL BRIGHTENING BODY GLOW (1 hour): From AU$170
China has a long history of using pearls to clarify skin and enhance its beauty. It is believed that the valuable minerals and amino acids in the pearl are essential building blocks of collagen and protein used to improve the tone and texture for a youthful appearance. This rich emollient scrub has a brightening effect on the skin, while adding a beautiful smooth glow.
Fee may not include tax and is subject to change without notice.
AUSTRALIAN BOTANICAL RETREAT (2 hours 30 minutes): From AU$330
Inspired by local Australian ingredients, this treatment is rich in essential oils and vitamins. Begin with a mild body polish to remove dry skin cells, then soften with a gentle healing wrap prior to a relaxing 1-hour full-body massage. The finishing touch of lemon myrtle body butter ensures silky and smooth skin.
Fee may not include tax and is subject to change without notice.
CHI VITALITY FACIAL (1 hour): From AU$145
A results-orientated facial that combines western and eastern philosophies for optimum skin and body vitality. Pure aromatherapy, botanical, and herbal extracts will awaken the skin's beauty, leaving the most delicate skin looking calm, vibrant, and healthy.
Fee may not include tax and is subject to change without notice.
ENCHANTED JOURNEY (3 hours): From AU$370
After a long and tiresome journey or a hectic day, to relieve muscular aches and pains and assist your body's natural healing, we recommend this combination of soothing Aroma Bath or Steam Shower, Mountain Tsampa Rub, and CHI Balance Massage.
Fee may not include tax and is subject to change without notice.
CHI, The Spa, located on level 2 of the Shangri-La Hotel, Sydney, offers CHI treatments based on principles of restoring balance and harmony to mind and body as inspired by traditional Asian healing philosophies. CHI, The Spa features luxurious private spa suites that create a sense of timelessness where you can indulge the senses, soothe the body, and revitalise the spirit.
CHI, The Spa at Shangri-La draws inspiration from the origins of the Shangri-La legend, a place of personal peace, enchantment, and wellbeing. With roots set in the Chinese theory of the Five Elements of metal, water, wood, fire, and earth to harmonise the body's energy, CHI, The Spa at Shangri-La Hotel, Sydney, also includes a selection of treatments that showcases Australia's natural botanical products with their potent therapeutic properties.
CHI, The Spa uses Ila and CHI products.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Shangri-La Hotel, Sydney
of guests recommend
out of 45 reviews
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Showing 1 - 10 results (of 45) · See more Shangri-La Hotel, Sydney reviews
“Nice hotel...”
great stop the hotel is in ,right near the rocks ,
“Disappointing...”
Whilst the staff were pleasant they weren’t particularly helpful. After standing in a line for 10 minutes waiting to check in, when we did we were not told of any of the hotel facilities or where to find them and were handed one key... we had to ask for the second. When we got to our room, which had 'harbour and blue mountain views' it actually overlooked the toll booths, the fridge didn’t work, the carpets weren’t vacuumed properly and there were plastic wrappers on the bathroom floor. When we arrived I said to the porter that the wedding gift was breakable and to be careful when carrying it... it arrived being held by the ribbon only & the paper torn! For dinner we decided on room service... big mistake! The bolognaise was watered down, the fish and chips had three cocktail size pieces of fish only; we also ordered a chocolate pudding, sparkling water and a lemonade. All for only $110!!! Harts Pub next door would have been a MUCH better choice. We requested an upgrade at 1030am on Sat morning & were told it shouldn’t be a problem and we would get a call on the mobile to confirm in 5-10mins... 3 days later we are still waiting! On check-out we handed the keys and comments card over only for the comments card to be shoved to one side. I'm positive it ended up in the round file under the desk. With many other 5* hotels in such close proximity I am amazed at how lazy the Shangri-La's staff are – oh, and no full length mirror to be found in the room...
“Sydneys Premier Hotel”
The Shangri La Hotel in "The Rocks" area of Sydney was one of the best accomodation desicions i've ever made. My partner and i stayed in a harbour view room and could not have been happier. Waking up every morning to the bridge and opera house in the same window blew us away. The Hotel, service and staff are superb and i would highly recomend a stay here. It's not cheap but you get what you pay for and i'm more than happy spend a little extra on a short time away to get a full on luxury experience. Great position in walking distance of most sights and transport options.
“highly recommend”
You feel very welcomed from the moment you get there till the moment you leave. Everyone is very friendly and makes your stay enjoyable.
“Awesome View Pay the extra!”
If you are only in Sydney once in a a lifetime, pay extra to have the Bridge/Opera House view.... It was spectacular!
“Great”
Good experience, nice staff
“Perfect location”
Wonderful stafff and perfect location. Hotel is so conveniently located that is almost possible to walk to everywhere. Hotel building is great but not brand new. I will go back there anytime.
“Mostly impressed”
Our stay at the Shangri La was a pleasant one. The Horizons room was well kept and clean with a great view of Circular Quay and the Opera House. The service of the hotel staff was great and always welcoming and attentive. The swimming poolfacilties, Chi health club and gymnasium were all refreshing. The hotel location is convenient and proved to be a short-ish cab ride to our dinner reservation in Woolloomooloo that night. The only annoyance we had was being told when we arrived at 2:30pm (check-in time is offically 2pm) that our room wasn't yet ready. Our bags were kindly taken and would be taken to our rooms, as you would expect. However, our eventual room check-in wasn't allowed until near 4pm. Despite this minor blemish though, we liked our staY (all things considered) and would return for a visit.
“sydney's finest”
best hotel in sydney....quiet, great views, free wifi, outstanding room, great breakfast buffet
“Sydney excellent choice”
The hotel is conveniently located in a nice district in Sydney. It has a couple of very good restaurants and the service is impecable.
Showing 1 - 10 results (of 45) · See more Shangri-La Hotel, Sydney reviews
176 Cumberland Street The Rock The Rocks, 2000 Australia
Nearby Points of Interest
Location Highlights
The preferred airport for Shangri-La Hotel, Sydney is Sydney, NSW (SYD-Kingsford Smith Intl.) - 9.1 km / 5.6 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Circular Quay - The Rocks, New South Wales, Australia: Hugging the harbour, this district is a monument to sensitive urban planning, with well-preserved cobbled lanes and a Colonial streetscape marking it as Sydneys oldest district. Locals and visitors mingle here amid designer boutiques, al fresco cafés, lively pubs, galleries, museums, and some of the citys best restaurants. The weekend markets are not to be missed.
176 Cumberland Street The Rock The Rocks, 2000 Australia
