2 outdoor pools

Reviews of Rydges Camperdown

4 out of 5
Rydges Camperdown
9 Missenden Road, Camperdown, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 287 out of 1002 reviews" "
Rating 8 - Good. 376 out of 1002 reviews" "
Rating 6 - Okay. 213 out of 1002 reviews" "
Rating 4 - Poor. 103 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Evgeny

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
Not covenient location for that price. Parking charge for this area high, no regular hosekeeping 3 nights only once done, however poorly, no vac, bath not cleaned, pthe sink plugged, even not cleaned.,left dirty and plugged. No cofee renewl. When asked forellation of stay and refund, only respond arrived by the end of the stay, even that was not clear of the decision.
Stayed 3 nights in Mar 2024
Response from Miel- Rydges Camperdown Duty Manager on 27 Mar 2024
Dear Evgeny,I sincerely apologize for the inconveniences you experienced during your stay with us as we strive to provide a comfortable and convenient experience for all our guests.I understand your concerns regarding the parking charges, housekeeping services, cleanliness of the room, and the lack of coffee replenishment. Please know that we take your feedback seriously, and I will personally address these issues with our team to ensure they are rectified and do not recur in the future.Kindly note that for cancellations and refunds, you were instructed to contact the third-party website where you made your reservation earlier. They are best equipped to handle your booking and modifications, especially given your specific situation, as previously advised during your visit.Once again, I apologize for the shortcomings you encountered during your stay. We value your feedback as it helps us improve our services for all our guests. If you have any further concerns or questions, please do not hesitate to contact me directly.Thank you for bringing these matters to our attention, and I hope we have the opportunity to regain your trust in the future.Thank you.

8/10 Good

Clare

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The accommodation itself was very clean and comfortable. The pool area could do with a good clean however - used bandaids in the swimming pool.
Stayed 1 night in Mar 2024
Response from Miel- Rydges Camperdown Duty Manager on 20 Mar 2024
Dear Clare,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found your accommodation clean and comfortable, as ensuring a pleasant stay for our guests is our top priority.We sincerely apologize for any inconvenience caused by the cleanliness of our pool area. Please rest assured that we take cleanliness and hygiene very seriously, and we have immediately addressed this issue with our housekeeping and maintenance teams to ensure that such incidents do not occur in the future.We appreciate your valuable feedback as it helps us identify areas for improvement and ensures that we maintain the high standards of service that our guests expect and deserve.Once again, we apologize for any inconvenience caused and hope that you will give us the opportunity to welcome you back for a flawless experience in the near future.Thank you.

6/10 Okay

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the location so close to bars and restaurants and transport. Didnt get offered the credit or told about it for choosing not to have housekeeping, the shower wasnt very good and there was no water in the fridge. Everything else was lovely.
Stayed 2 nights in Mar 2024
Response from Miel- Rydges Camperdown Duty Manager on 20 Mar 2024
Dear Ashley,Thank you very much for sharing your feedback with us. We're thrilled to hear that you enjoyed our prime location close to bars, restaurants, and transportation options. We strive to provide convenient accommodations for our guests to fully enjoy their stay.We apologize for any oversight regarding the credit for choosing not to have housekeeping. We understand the importance of transparent communication and will ensure that our guests are well-informed about any available perks in the future.Regarding the shower experience and the absence of water in the fridge, we sincerely apologize for any inconvenience caused. Our team is committed to maintaining high standards of comfort, and we appreciate you bringing these issues to our attention. Rest assured, we will investigate and address these matters promptly to enhance the overall guest experience.Despite these challenges, we're delighted to know that you found everything else about your stay lovely. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Thank you.

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We met up with family. Staff were v helpful and friendly. Room clean and comfortable
Stayed 1 night in Mar 2024
Response from Miel- Rydges Camperdown Duty Manager on 15 Mar 2024
Dear Jeanette, Thank you so much for your glowing review and perfect score! We are thrilled to hear that you had such a wonderful experience during your stay with us. Our team works hard to provide exceptional service, and it's rewarding to know that their efforts are appreciated. We're delighted that you enjoyed our prime location, comfortable accommodations, and clean amenities. We can't wait to welcome you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Connor, Ashbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 4 nights in Feb 2024
Response from Muskan on 9 Mar 2024
Thank you for choosing to stay with Rydges Camperdown and for leaving such a magnificent review. We are very pleased that you had a wonderful experience with us. We feel elated thanks to your kind and beautiful feedback. We will let the team know that our efforts are being seen and are also appreciated. Wishing you the best week and warmest regards,MuskanDuty Manager, Rydges Camperdown

8/10 Good

Barbara, Provost

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was great. Would recommend having longer bar service in evening and maybe adding a little music for better atmosphere. Not much dining around the area so restaurant could have a good business if improve atmosphere. Food was good. Pool area could be updated. Rooms were great
Stayed 5 nights in Feb 2024
Response from Miel- Rydges Camperdown Duty Manager on 19 Feb 2024
Dear Barbara,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed the exceptional service provided by our staff. Your suggestions regarding extending bar service hours and enhancing the evening atmosphere with music are duly noted. We'll definitely explore ways to create a more vibrant ambiance in our restaurant to better complement the delicious food we offer. Additionally, we appreciate your input on updating our pool area. We continuously strive to enhance our facilities to ensure a memorable experience for our guests. We look forward to welcoming you back soon and exceeding your expectations once again!

10/10 Excellent

Tim, Greenwell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miel- Rydges Camperdown Duty Manager on 19 Feb 2024
Dear Tim,Thank you for sharing your perfect experience with us! We're thrilled to have exceeded your expectations and look forward to welcoming you back soon here at Rydges Camperdown!

8/10 Good

Claire

Travelled with family
Liked: Cleanliness
City easily accessible bus stop outside the hotel. Disappointed the restraunt and bar never opened during our stay as dining limited in the area.
Stayed 3 nights in Jan 2024
Response from Abhi on 13 Jan 2024
Dear Claire,Thank you for staying at Rydges Camperdown and we appreciate your review and feedback!We are indeed situated at a convenient location and we are glad that you were able to take full advantage of it. The bus stop as you mentioned makes it very convenient to access the CBD without any hassle. Please accept our sincere apologies as you were not able to access our restaurant as we had our Rowleys restaurant closed during the holiday period for lunch and dinner that unfortunately clashed with your stay with us. We were however running a brief room dervice menu during the period. We hope to see you again.Kind RegardsAbhishek Gudi,Duty Manager, Guest Services.

6/10 Okay

Ashok Kumar

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Staff was all good except the manager who had ulterior agenda's, he was not happy that i didn't take up his offer to cancel the booking Expedia showed me the price in USD when i am from Australia . The price was misleading. It showed me about $1300 but charged me about $1900. Had i known that, i would have looked at other options closer to the city. I believe i should be reimbursed the difference, about$600. Kind Regards Ashok
Stayed 4 nights in Dec 2023
Response from Miel- Rydges Camperdown Duty Manager on 6 Feb 2024
Dear Ashok,Thank you for taking the time to share your feedback with us especially the professionalism of most of our staff. We genuinely appreciate hearing about your experience and apologize for any inconvenience you encountered during your stay.We are deeply concerned to learn about your dissatisfaction with our manager's conduct and the pricing discrepancy you said and/or experienced. Please rest assured that we take such matters seriously and are committed to addressing them appropriately.Regarding your concerns about the pricing discrepancy between the quoted rate and the amount charged, we understand the frustration this may have caused. We sincerely apologize for any confusion or inconvenience this may have caused you. We strive to provide transparent and accurate pricing information to all our guests especially via our own website, and it is regrettable that this was not reflected in your booking experience from a third party. We hope we can investigate the matter further to ensure that similar issues are prevented in the future.Regarding your request for reimbursement of the price difference, we kindly ask for your understanding that our pricing policies are often set in accordance with various factors, including currency exchange rates and third-party booking platforms' terms and conditions. To ensure your experience is seamless and hassle-free, kindly book with us directly next time. Once again, we sincerely apologize for any inconvenience you experienced and appreciate your patience and understanding as we work to address your concerns. Should you have any further questions or require additional assistance, please do not hesitate to contact us directly.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location bus stop outside didn't use the car bus and tram
Stayed 3 nights in Dec 2023
Response from Abhi on 13 Jan 2024
Dear Matthew,Thank you staying at Rydges Camperdown, and we appreciate your review and feedback.We are indeed situated at a convenient location and we are glad that you took full advantage of it. Sydney buses and light rail are indeed the best mode of transportation especially to wander around the CBD and as you correctly highlighted, we have buses that stop right outside hotel that will take you to the CBD. Thank you once again for the magnificent review and we hope to see you again!Kind RegardsAbhishek Gudi, Duty Manager, Guest Services

6/10 Okay

Jennifer

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Response from Miel- Rydges Camperdown Duty Manager on 9 Feb 2024
Dear Jennifer,Thank you for taking the time to provide feedback on your recent stay with us. We truly appreciate your input as it helps us to continually improve and enhance the experience we offer to our guests.While we're glad to hear that you found aspects of your stay enjoyable, we also understand that there may have been areas where we fell short of your expectations. Please know that we take your feedback seriously and will use it to address any issues and make necessary improvements.We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you have any further comments or suggestions, please don't hesitate to reach out to us directly.Thank you again for choosing to stay with us here.

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Wonderful view of the city, very clean and tidy. The pool didn't look very inviting
Response from Muskan on 6 Jan 2024
Hi Robert, Thank you for choosing to stay with us at Rydges Camperdown. We appreciate you taking time to write us this feedback. On the other hand, we are glad to see our Housekeeping Team appreciated and presenting a clean and tidy room. We have passed this feedback on to our Front Office Team. If there is anything else we can assist you with, please feel free to contact us directly. Kind Regards, Muskan Daryanani Duty Manager

4/10 Poor

Zana

Business traveller
Disliked: Property conditions & facilities
The first room I was allocated had major leaks from the ceiling. I was then moved to another room that did not have an operational phone and was also unable to order room service at 9pm after a long day. Staff were lovely to deal with however there were just many maintenance issues that really affected my stay greatly.
Stayed 2 nights in Dec 2023
Response from Muskan on 6 Jan 2024
Hi Zana, Thank you for choosing to stay with us at Rydges Camperdown. We would like to apologize for the inconveniences caused due to the maintenance issues in your room. Rest Assured, we have passed this feedback on to our maintenance team and will make sure that this does not happen again for all future stays. We are thankful to you for taking out time to write us this feedback and have given us the opportunity to improve our quality of service. We are hoping you will give us another chance to show you our improvement, when you come back. Warm Regards, Muskan DaryananiDuty Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Abhishek Gudi on 11 Dec 2023
Dear Paul,Thank you for choosing to stay with Rydges Camperdown and for leaving such a magnificent review. We are very pleased that you had a wonderful experience with us. We feel elated thanks to your kind and beautiful feedback. We will let the team know that our efforts are being seen and are also appreciated. Kind RegardsAbhishek Gudi,Duty Manager, Guest Services

8/10 Good

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is walking distance to RPA. I didn't like the price.
Stayed 1 night in Nov 2023
Response from Muskan on 29 Nov 2023
Hi Jody, Thank you for choosing to stay with Rydges Camperdown and for your high regards for our hotel. We will share your feedback with the relevant departments regarding value for money and actions to improve will follow. Thank you again for taking the time to share your feedback. It will help our operations to strive for excellence. On the other hand, we are glad you had a memorable stay and we are looking forward to seeing you again to show our progress.Kind Regards, Muskan Daryanani Duty Manager

6/10 Okay

Ronald

Travelled with family
Disliked: Property conditions & facilities
shower not hot, noisy doors closing at night, How the big one poor home keeping blood stained pillow found one first night of stay.
Stayed 4 nights in Nov 2023
Response from Abhi on 11 Dec 2023
Hi Ronald,Thank you for staying at Rydges Camperdown and we appreciate your review and feedback!Please allow me to apologize for the inconvenience you had to go throughout your stay. At Rydges Camperdown we always strive to ensure guests have a peaceful and memorable stay that you were dented of due to no hot shower and the noise. Please feel free to send us an email on reservations_rydgescamperdown@evt.com so that we can discuss further on this matter. Once again due apologies for all the inconvenience and we hope to see you again this time ensuring a way better service.Kind RegardsAbhishek Gudi,Duty Manager, Guest Services

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Abhi- DM on 19 Nov 2023
Dear Michael,Thank you for choosing to stay with Rydges Camperdown and for leaving such a magnificent review. We are very pleased that you had a wonderful experience with us. We feel elated thanks to your kind and beautiful feedback. We will let the team know that our efforts are being seen and are also appreciated. We hope to see you again.Wishing you the best week and warmest regardsAbhishek Gudi,Duty Manager, Guest Services

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great, room was clean and tidy, fast check in and check out. All round great experience.
Stayed 1 night in Oct 2023
Response from Guest Services on 5 Nov 2023
Dear Kellie,Thank you for choosing to stay at Rydges Camperdown and we appreciate your review and feedback. We are thrilled to have received magnificent feedback and we are glad that we were able to cater to all your needs during your stay. We hope to see you again!Kind RegardsAbhishek Gudi,Duty Manager, Guest Services

6/10 Okay

Janelle

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from DM on 20 Oct 2023
Dear Janelle, Thanks for providing the feedback. I hope you had a wonderful stay with us. Looking forward to welcoming you back for another great stay with us.3Kind regards,Rydges Camperdown

10/10 Excellent

ROQUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay there again
Stayed 1 night in Oct 2023
Response from SK on 20 Oct 2023
Dear Roque,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Rydges Camperdown.Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team.Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,SaadDuty Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Very poor wifi.
Stayed 5 nights in Sep 2023
Response from SK on 20 Oct 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Rydges Camperdown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At EVT, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We are Sincerely apologetic that you have not had the great experience with us. We are working on it and make sure it won't happen in the future. I would like to personally apologize about your previous experience and thanks for bringing this into our attention.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,SaadDuty Manager

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2023
Response from Muskan on 22 Sept 2023
Hi Kim, Thank you for choosing to stay with Rydges Camperdown and for leaving such a magnificent review. We are very pleased that you had a wonderful experience with us. We feel elated thanks to your kind and beautiful feedback. We will let the team know that our efforts are being seen and are also appreciated. Kind Regards, Muskan Daryanani Duty Manager

8/10 Good

Sheridan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized room, with a comfortable bed. The staff were friendly and the area was handy for our needs. It was also quiet. Nice to be able to open a window which is often unusual in hotels. Surprised on the upside.
Stayed 3 nights in Sep 2023
Response from Amit Duty Manager on 16 Sept 2023
Dear Sheridan,Thank you for your amazing feedback. It's great to see you enjoyed your stay at the hotel. We trust Rydges will be hotel of your choice for your next visit to Sydney. Thank you again and we look forward to welcoming you to the hotel in the near future.Kind Regards,

10/10 Excellent

Fox family trust

Stayed 2 nights in Sep 2023
Response from Amit Duty Manager on 11 Sept 2023
Hi,Thank you for rating us following your stay.We are delighted to see you enjoyed the hotel facilities. We hope to see you again in the near future.Kind Regards,

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and very clean and smelled nice, good size bathroom.
Stayed 1 night in Aug 2023
Response from Sophia- Front Office Manager on 27 Aug 2023
Dear Linda,. Thank you for choosing to stay with Rydges Camperdown and for leaving such a magnificent review. We are very pleased that you had a wonderful experience with us. We feel elated thanks to your kind and beautiful feedback. We will let the team know that our efforts are being seen and are also appreciated. Wishing you the best week and warmest regards

4/10 Poor

Patrick

Liked: Cleanliness
Disliked: Staff & service
Extortion prices for Saturday over double what they ordinarily are - $479 for a studio room. No bar so you should not advertise it as open. Hours for room service weren’t as advertised. No gym. Drinks service to room slow 60 min and got the order wrong twice. Staff do need training in this area. Also, staff asked me on the phone ‘how many people are in the room?’ What on earth would you need to ask such a question for when ordering one whiskey and Coke no sugar???? Drink service was so slow that I didn’t even get to drink it as I was heading out for the night. Rubbish service. Nearest ATM miles away. Heating wasn’t accurate I don’t think. 26 degree setting and still cold. Rooms were spacious and staff were friendly though and location is central.
Stayed 1 night in Aug 2023
Response from Sophia- Front Office Manager on 27 Aug 2023
Dear PatrickThank the guest for taking the time to write the review.Guests take time to write reviews, so it’s important to show gratitude for their effort.I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and Front Office staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 2 nights in Aug 2023
Response from Amit Duty Manager on 20 Aug 2023
Dear Kylie,Thank you for choosing to stay at Rydges Camperdown Hotel and for taking the time to provide your valuable feedback.We're pleased to see you thoroughly enjoyed your stay with us. We look forward to welcoming you back in the near future.Thanking you.Kind Regards,

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the University and Hospital precinct and only a 3k walk to darling harbour. Our room was clean and comfy and the hotel restaurant was great value for good food!
Stayed 1 night in Jul 2023
Response from Muskan on 6 Aug 2023
Dear Sam, Thank you for choosing to stay with Rydges Camperdown and for leaving such a magnificent review. We are very pleased that you had a wonderful experience with us. We feel elated thanks to your kind feedback. We will let the team know that our efforts are being seen and are also appreciated. Wishing you the best weekend and warmest regards, Muskan DaryananiDuty Manager - Rydges Camperdown

6/10 Okay

Danny

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from Muskan on 6 Aug 2023
Hi Danny, Thank you for choosing to stay at Rydges Camperdown and taking the time to review our hotel. Please accept our sincerest apologies as we are not able to provide better service throughout your stay. At Rydges Camperdown, we strive for excellence and would like guests to leave satisfied. Would you mind sharing more of your experience, so we are able to address the issues during your stay to the respective departments?Kind Regards, Muskan Daryanani Duty Manager, Rydges Camperdown

8/10 Good

Edison, Singapore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect except water pressure in shower is a bit weak. No bidet in toilet. Otherwise, nothing to complain about.
Stayed 4 nights in Jul 2023
Response from Amti Suri Duty Manager on 23 July 2023
Dear Edison,Thank you for choosing to stay at Rydges Camperdown Hotel. We thank you for taking the time to rate us following your stay.We have noted your feedback and will pass on to the management. We look forward to welcoming you to Rydges Camperdown again in the near future.Kind Regards,Amit

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Abhi on 20 July 2023
Dear Will,Thank you for choosing to stay with Rydges Camperdown and for leaving such a magnificent review. We are very pleased that you had a wonderful experience with us. We feel elated thanks to your kind and beautiful feedback. We will let the team know that our efforts are being seen and are also appreciated. We wish you the best week ahead and hope to see you again soon.Kind RegardsAbhishek GudiDuty Manager, Guest Services

8/10 Good

Wesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Newtown. Plenty of cafes in walking distance. Good onsite dining.
Stayed 1 night in May 2023
Response from Abhi on 20 July 2023
Dear Wesley,Thank you for choosing to stay with Rydges Camperdown and we appreciate your review and feedback. We are indeed located at a very convenient location and are glad that you found it accessible. We are also glad you enjoyed our appetizing meals and experienced a terrific service from our restaurant staff, and we have passed your feedback to the Food and Beverage and the Kitchen department. We are eager to see you again ensuring a similar, rather better service.Kind RegardsAbhishek GudiDuty manager, Guest Servics

10/10 Excellent

Maxine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful in assisting me with my disability which involves my mobility. I thought the tray service was a bit expensive though when I couldnt make the restaurant all the time. It might be nice to have a discounted rate incorporated somehow. Otherwise I have made another booking for my next trip. Thank you.
Stayed 1 night in Jun 2023
Response from Muskan on 6 Aug 2023
Hi Maxine, Thank you for choosing to stay with Rydges Camperdown and for your high regards for our hotel. We will share your feedback with the relevant departments and rest assured, actions to improve will follow. Thank you again for taking the time to share your feedback. It will help our operations to strive for excellence. On the other hand, we are glad you had a memorable stay and we are looking forward to seeing you again to show our progress. Kind Regards, Muskan DaryananiDuty Manager, Rydges Camperdown

8/10 Good

Tony

Stayed 1 night in Jun 2023
Response from Muskan on 6 Aug 2023
Hi Tony, Thank you for choosing to stay with Rydges Camperdown and for your high regards for our hotel. Thank you again for taking the time to share your feedback. It will help our operations to strive for excellence. On the other hand, we are glad you had a memorable stay and we are looking forward to seeing you again to show our progress. Kind Regards, Muskan DaryananiDuty Manager - Rydges Camperdown

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the hospital. Plenty of cafes and shops close so you don’t have to go far for anything. Good restaurant at the motel
Stayed 3 nights in Jun 2023
Response from Guest Services on 25 June 2023
Thank you for choosing to stay with Rydges Camperdown and for leaving such a magnificent review. We are very pleased that you had a wonderful experience with us. We feel elated thanks to your kind and beautiful feedback. We will let the team know that our efforts are being seen and are also appreciated.

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2023
Response from Guest Services on 18 June 2023
Thank you for your feedback, we hope to have you stay with us again in the near future.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service
I liked the convenience to being close to RPA, Chris O'Brien's Lifehouse and RPA Medical centre. The staff were very helpful and friendly. I hated the car parking under the building - no room to safely park a small SUV. Damage was caused to my car due to closeness of posts and limited parking. After the damage incurred to my car I was granted an outside parking spot.
Stayed 3 nights in May 2023
Response from Guest Services on 3 June 2023
Dear Karen, Let me start my apologizing about the experience you had with the parking. We do take your feedback seriously and it will help us to prevent it happening in the future. Please feel to always give us a ring or send us an email if you have any future booking so we can note on your booking that you will need parking in front of the hotel.

10/10 Excellent

debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and Helpful to your needs Spotlessly clean accommodation Meals at Restaurant are tasty and in a great price range
Stayed 1 night in May 2023
Response from Guest Services on 3 June 2023
Dear Debbie,Thank you for choosing to stay with Rydges Camperdown. We are very pleased that you had a great stay with us. Thank you for your kind and beautiful feedback. We will let the team know that our efforts are being seen and are also appreciated.

10/10 Excellent

Joanne

Stayed 2 nights in May 2023
Response from Mitch on 22 May 2023
Hi Joanne,Thank you for choosing to stay with Rydges Camperdown.We are delighted to see your 10/10 review. We look forward to having you return.Kind Regards,Rydges Camperdown.

4/10 Poor

Patricia

Liked: Cleanliness, staff & service, amenities
The room was clean and well presented however: 1: the phone did not work when I tried to call Reception 2: there was no Foxtel contrary to advertising 3: no extra blankets and not enough on the bed.
Stayed 1 night in May 2023
Response from Guest Service on 21 May 2023
Dear Patricia,Please accept our sincerest apologies as we are not able to provide better service throughout your stay. We will share your feedback to take corresponding actions and we do hope to see you again guaranteeing a much better service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
A good hotel for a overnight stay before heading out of Sydney. The room was clean and staff friendly. Good location for bars and food.
Stayed 1 night in Mar 2023
Response from Sophia on 14 May 2023
Dear Valued Guest,Thank you for choosing to stay with Rydges Camperdown and for leaving such a magnificent review. We are very pleased that you had a wonderful experience with us. We feel elated thanks to your kind and beautiful feedback. We will let the team know that our efforts are being seen and are also appreciated.

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 2 nights in May 2023
Response from Guest Services on 14 May 2023
Dear Carl,Thank you for choosing to stay with Rydges Camperdown and we appreciate the feedback you have shared with us.

10/10 Excellent

Maree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful I can't praise them enough
Stayed 2 nights in Apr 2023
Response from Michelle- Guest Services on 8 May 2023
Dear MareeGood morning. Thank you for your review and positive feedbackWe are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.We are very pleased to hear that our staff made your stay pleasant.

8/10 Good

Owen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the city
Stayed 3 nights in Apr 2023
Response from Guest Services on 1 May 2023
Dear Owen,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Rydges Camperdown.Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team.Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Rydges Camperdown

10/10 Excellent

Ken

Stayed 1 night in Apr 2023
Response from Guest Services on 21 May 2023
Dear Ken,Thank you for choosing to stay with Rydges Camperdown. We are very pleased that you had a great stay with us.

6/10 Okay

Renata

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The location was convenient and the room was a good size. We had room service and the meal was yummy and generously sized. Unfortunately the room phone wasn't working, the TV remote control was missing and the compendium was all online and I found the interface to be cumbersome.
Stayed 1 night in Apr 2023
Response from Guest Service on 19 Apr 2023
Dear RenataGood morning.Thank you for your feedback.We have noted the issue and will rectify it appropriately.We are glad you enjoyed your stay

10/10 Excellent

Jo-Anne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice easy place for Rpa patients and family’s
Stayed 2 nights in Apr 2023
Response from Duty Manager on 9 Apr 2023
Thank you for choosing to stay with Rydges Camperdown and we appreciate your review and feedback. We are indeed located at a very convenient location and are glad that you found it accessible to travel to and from the RPA.

8/10 Good

Casandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient. The only thing is, if you're sleeping late, you hear the cleaners going in and out as all the doors make a loud noise when closing them. Other than that great. Dinner was delicious and reasonably priced
Stayed 2 nights in Apr 2023
Response from Samantha on 9 Apr 2023
Dear Casandra,Thank you for choosing to stay with Rydges Camperdown and thank you for your feedback. Our sincerest apologies for the inconvenience we have caused. We have shared your feedback to the Housekeeping Team to take corresponding actions and will strive to make sure that such issues don’t arise. We do hope to see you again guaranteeing a much better service.Best Regards,Samantha

6/10 Okay

Jen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Sophia- Duty Manager on 18 Mar 2023
. Thank you for choosing to stay with Rydges Camperdown and for your high regards for our hotel. We will share your feedback with the relevant departments and actions to improve will follow. Thank you again for taking the time to share your feedback. It will help our operations to strive for excellence. On the other hand, we are glad you had a memorable stay and we are looking forward to seeing you again to show our progress.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Guest Services on 17 Feb 2023
DEAR James. Thank you for choosing to stay with Rydges Camperdown and for leaving such a magnificent review. We are very pleased that you had a wonderful experience with us. We feel elevated thanks to your kind and beautiful feedback. We will let the team know that our efforts are being seen and are also appreciated. Wishing you the best week and warmest regards,Abhishek Gudi,DUTY MANAGER, GUEST SERVICES.