Deluxe Double Room, 1 Queen Bed, Accessible
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Reviews of Penshurst Hotel

3.5 out of 5
Penshurst Hotel
29-31 Penshurst St, Penshurst, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 71 reviews" "
Rating 8 - Good. 20 out of 71 reviews" "
Rating 6 - Okay. 7 out of 71 reviews" "
Rating 4 - Poor. 2 out of 71 reviews" "
Rating 2 - Terrible. 10 out of 71 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
The penzie ( an affectionate abbreviation) or aka the penshurst hotel . Friendly staff , good food and beverages . Reasonable prices clean & modern rooms and conveniently located close to railway station. I will be back .
Stayed 1 night in Mar 2024

6/10 Okay

Lashawn

Stayed 1 night in Feb 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sports bar and grill. Lovely dinner specials during the week.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ryan

Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The care about the guest's requests and knowledge of the personnel is the most reason why I would recommend it to others.
Stayed 3 nights in Feb 2024

10/10 Excellent

warren

Stayed 1 night in Feb 2024

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness
Car park is locked till 10am. Weird
Stayed 1 night in Feb 2024

2/10 Terrible

Angela

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The room was very spacious and clean and the bed was very comfy. Bathroom was large but nowhere to put toiletries. We stayed on a Thursday, Friday and Saturday. After going to bed on the first night, after about 10 minutes there was a loud burring sound which lasted about 10 seconds. This kept happening about every 2 minutes. After trying various things we found it was coming from the air conditioner. Hubby reported it that night around 10.45. We were told we could not change rooms as they were fully booked but it would be reported and fixed the next day. We had to turn off air con resulting in a very uncomfortable sleep as it was so hot. On the Friday we asked about 4 different staff members if it would be fixed but were only told that it had been reported and that was after they checked on the computer to confirm this. Friday night the same thing happened so it was another very bad night. Asked the staff again and it was the same answer. Asked who the manager was and was told it was Monica. Saturday evening when we returned after being out all day "John" told us that it had not been looked at and that Monica did not work on week-ends. Why did she not attend to it on Friday morning then. Another bad night with the heat on Saturday meaning 3 nights in a row leaving us totally exhausted with a 4 hour drive back to where we live. "John" suggested that we request some sort of refund. If this is not the place to do this, please advise. We must be due for something
Stayed 3 nights in Feb 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service
I spent a week at the Penshurst and all of the staff were ridiculously pleasant and helpful and the room was clean, quiet and comfortable. My only suggestion to the owners would be to provide plates, cutlery and maybe even a microwave like most motels do. Even though there’s plenty of eating options in the area, sometimes a guest would prefer to eat in their room rather than go out every night. But overall, highly recommended. In fact, I’ve just booked another week!
Stayed 6 nights in Jan 2024

10/10 Excellent

Kansas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean room. Was very convenient for what I needed.
Stayed 4 nights in Jan 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value hotel
We stayed at the Penshurst Hotel for 3 weeks, in 3 different rooms. The rooms were clean, comfortable and the staff were accommodating to our needs. There could be some improvements with the noisy air con, soft beds & limited reception hours, but we enjoyed our stay. Good value with the Bistro specials.
Stayed 6 nights in Dec 2023

2/10 Terrible

Angela

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was terrible the man in the check out was horrible and scary . The service was backward . We couldn’t get my out fast enough . The bistro food bruschetta was awful . The double bed we both rolled into the middle . Couldn’t stay on a side . The room was nothing like on the picture .
Stayed 1 night in Dec 2023

2/10 Terrible

Kathryn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Arrived after 2pm to check in was told WiFi was down so they couldn't process payment and we would have to wait till whenever the WiFi came back up. I asked to speak to manager explained I had been up for over 24hours been to funeral and needed some sleep as need to meet family in a few hours was told nothing could be done I continued to advise not good enough. Another couple checking I told them to just let us up eventually they agreed went back down a few hours later and found payment had gone through Rebecca was very helpful as for theanagwr terrible service no hospitality skills do not stay here
Response from Penshurst Hotel team on 18 Dec 2023
Good afternoon Kathryn, thank you for your feedback. I would like to apologies for your bad experience. I will reach out to you directly if that is ok to discuss further.Thanks again

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access to trains to southern and eastern Sydney
Stayed 2 nights in Dec 2023
Response from Penshurst Hotel team on 13 Dec 2023
Thank you for the great feedback ! we hope to see you again soon

2/10 Terrible

Stewart

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible experience for me. I was treated terrible.
Stayed 1 night in Dec 2023

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Penshurst Hotel team on 11 Dec 2023
Glad you had a great time with us !Thanks for staying

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2023

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could highly recommend the accomadation at Hotel Penshurst. The room was very clean, comfortable bed, roomy, nice clean and roomy bathroom. No noise could be heard at night. Close to transport and dinning restaurants close by. The meals at the hotel are excellent. Thourghly enjoyed our stay. Thank you Greg & Annette Porter
Stayed 4 nights in Nov 2023
Response from Penshurst Hotel team on 11 Dec 2023
Thank you for the great review and for choosing to stay with us !Looking forward to having you stay again in the future

8/10 Good

Guy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Nov 2023
Response from Penshurst Hotel team on 11 Dec 2023
Thank you for the good review !We hope to see you again soon.

4/10 Poor

Jabril

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff members were very friendly and helpful. It is quite affordable and has good facilities. The only thing I would point out is cleanliness was very pool, I stayed in room 1 and it was very dusty to the point where the dust had built around the carpet and it was impacting my breathing at night. The duvet was mouldy and just nasty. Other than that other areas were good and clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay
Very quiet, comfortable, and clean. Close to train
Stayed 1 night in Nov 2023
Response from Penshurst Hotel team on 11 Dec 2023
Thank you for the great review and for choosing us.We hope to see you again soon !

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Pros: Clean, restaurants nearby, modern-ish room (if not for the items below I would have given 4 stars) Cons: Open shower area so bathroom floor is wet for hours, parking lot locked until 10am so you have to park on the street if leaving before 10, heating/a/c unit buzzed very loudly about every 2 minutes (but got a bit better later), long check-in (could do pre-checkin process, but why would I upload a pic of my passport onto the internet to do a pre-checkin process?), smoke smell if entering through the bar or casino area.
Stayed 1 night in Nov 2023
Response from Penshurst Hotel team on 11 Dec 2023
Thank you for you review and feedback. We will take this onboard. We hope to see you again soon

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
Nice
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Liked: Amenities
Spacious, clean room. Perfect curtains, wall colour scheme. Very comfortable bed. Roomy bathroom with good shower. And the pub downstairs!
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Mindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is about 3 minutes walk to the train station, very clean room and comfortable bed, staff are nice and friendly. my only issue is they did not have anyone to leave the key with before 10.00am when checking out.
Stayed 1 night in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room for an overnighter. Reasonably clean and really good shower.
Stayed 1 night in Oct 2023

4/10 Poor

Chau Hung Thinh

Stayed 3 nights in Sep 2023

8/10 Good

Karen and Steve

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very comfy bed and quiet except for the first night in room 12... the door lock kept randomly buzzing at midnight until " 1 am and again at 5am.. didn't get much sleep that night! The 2nd night we stayed in a different room with a balcony and it was fine, a lovely room. The surfaces were dirty with spilt food etc from previously and the fridge could have done with being checked by staff for rubbish left in the freezer and spilt something? Otherwise everything else was clean and fresh! Will stay again but not in room 12. :-)
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where I needed to go. Quiet and convenient and clean
Stayed 1 night in Oct 2023

8/10 Good

Claudine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the hotel were very friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Arpan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out, cozy room but have all necessary things
Stayed 1 night in Sep 2023

8/10 Good

Erwin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Mile

Stayed 3 nights in Aug 2023

8/10 Good

teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very lovely. Theyre always seeing if you need anything. Its my second stay and the room was very nice
Stayed 2 nights in Aug 2023

2/10 Terrible

Melissa

Stayed 2 nights in Jul 2023

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was large clean and the bed was so soft and comfortable and good price thank you we enjoyed our stay
Stayed 1 night in Jul 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely space, safe and quiet at a great price.
Stayed 1 night in Jun 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy bed and large room. Easily accessible. A few tips was no milk or teaspoons in room. Also was disappointed when leaving as noone had mentioned the car park closes and we couldnt get our car out. Thankfully the lovely staff person was contactable and came to our rescue. Maybe on arrival this should be mentioned.
Stayed 1 night in Jun 2023

10/10 Excellent

Tim

Stayed 2 nights in Jun 2023

8/10 Good

Radojka

Travelled with family
Liked: Room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Gordon

Stayed 1 night in Apr 2023

6/10 Okay

Grace

Travelled with family
Liked: Amenities
All was ok
Stayed 1 night in Mar 2023

8/10 Good

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

6/10 Okay

Susan

Stayed 1 night in Feb 2023

8/10 Good

Sagir Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good and upto mark.only one things left is lacking behind that's microwave.
Stayed 5 nights in Feb 2023