Aerial view

Reviews of Central Railway

3.5 out of 5
Central Railway
240 Chalmers St, Redfern, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 223 out of 779 reviews" "
Rating 8 - Good. 338 out of 779 reviews" "
Rating 6 - Okay. 159 out of 779 reviews" "
Rating 4 - Poor. 34 out of 779 reviews" "
Rating 2 - Terrible. 25 out of 779 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Jupri

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the Central station and Redfern station
Stayed 5 nights in Sep 2019

8/10 Good

Mary

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The location is good ! Staff are very helpful . Housekeeping is not to the standard, it could be better .
Stayed 11 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Redfern Hotel Stay
It was a great stay, close to all amenities, with a supermarket just down the road.
Stayed 1 night in Sep 2019

8/10 Good

Sanae

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and handy to bus and train. Very clean and friendly staff. Would stay again!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bonus Nespresso coffee was much appreciated. We arrived late and our email function hadn't received CRH late arrival procedure. So we had to disturb by phoning after hours phone number. Perhaps a text message would be a good alternative to email
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the new refurbishment. The staff are lovely. Its central to everything. The rooms are very homely.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Priced well for Sydney. Surrounding cafes and pubs were good.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The flat was clean and very comfortable. Great location near to the Central Station.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Great location for our needs and close to train station, supermarket, and coffee / cafés
Stayed 4 nights in Jul 2019

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to central station
Great value for its location.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problem with the power pack in room 10. Kept cutting out when air con on and s also the jug. Other than that: Excellent!!!
Stayed 3 nights in Jun 2019
Response from Charbel on 25 June 2019
Dear Guest, Thank you for your feedback and for enjoying your stay with us. I will have our engineering team take a look at room 10. We look forward in welcoming you back. Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff,good and pleasant environment,hospitality,safe position。will come again
Stayed 3 nights in Jun 2019
Response from Charbel. on 25 June 2019
Thank you for your wonderful feedback. I will ensure to pass it onto our team. Regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the city.Train station 10 mins away. Close to airport.
Stayed 3 nights in Jun 2019
Response from Charbel. on 13 June 2019
Thank you for your wonderful feedback.

8/10 Good

Andrew

Liked: Cleanliness, room comfort
Needed a clean and comfortable hotel near main Station and we got it.
Stayed 1 night in Jun 2019
Response from Charbel. on 13 June 2019
Dear Andrew, Thank you for your wonderful feedback We look forward in welcoming you back.

10/10 Excellent

theresa, Perth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very patient, very prodwaaionL, service, ALWAYWAS HAVE A SMIOEING FACE!
Stayed 4 nights in May 2019
Response from Charbel. on 13 June 2019
Thank you Theresa for your feedback. We look forward in seeing you soon.

10/10 Excellent

Jacqui, Dubbo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reasonable price and being close to everything
Stayed 4 nights in May 2019
Response from Charbel. on 13 June 2019
Thank you very much for your feedback and rating.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The remote for the tv did bit work. I told reception and they came up with 2 other remotes but they didn’t work either. There was tiles falling off in the kitchen. The fridge door would not close properly as there was too much ice in the freezer part. I would not recommend this place.
Stayed 1 night in May 2019
Response from Charbel. on 13 June 2019
Dear Guest, Thank you for your feedback. I would like to discuss this feedback further. Is there an email address I can contact you on. Regards, Charbel.

8/10 Good

Verified traveller

Stayed 3 nights in May 2019
Response from Charbel. on 13 June 2019
Thank you for your feedback

8/10 Good

Fiona

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019
Response from Charbel. on 13 June 2019
Thank you for your feedback and rating

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Charbel on 13 June 2019
Thank you!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this hotel was better than expected, clean and quiet.
Stayed 4 nights in May 2019
Response from Charbel on 20 May 2019
Thank you for your feedback - We strive ourselves on the cleanliness of our hotel. Glad you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2019
Response from Charbel on 10 May 2019
Thank you for your rating

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Charbel. on 1 May 2019
Thank you for your wonderful rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff; clean with all amenities provided; excellent location
Stayed 3 nights in Mar 2019
Response from Charbel George on 2 Apr 2019
Dear Guest, Thank you for taking the time to review Central Railway Hotel. I was pleased to hear your experience with us was one that you would recommend to other families. I will also be sure to pass on your positive feedback to our receptionist regarding her friendly service. We hope to see you again next time. Warmest Regards, Charbel George

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very helpful !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 1 night in Mar 2019
Response from Charbel. on 1 May 2019
Thank you for your wonderful feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to central station and the city, walking distance to the SCG, clean comfortable rooms a little noisy at 3am when the rubbish truck turned up, friendly staff,
Stayed 3 nights in Mar 2019
Response from Sean on 24 Mar 2019
Dear Guest, Thank you for sharing your recent stay experience at Central Railway Hotel, and glad to see that you did enjoy your stay and had 5 out of 5 rating to us. We look forward to welcoming you again in near future. Best regards, Sean Shan

8/10 Good

Z

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our needs. Would stay here again if staying just one night .
Stayed 1 night in Mar 2019
Response from Sean on 19 Mar 2019
Dear Z, Thank you for loving our hotel location, which is very convenient to reach all your needs. Our team look forward to welcoming you again in near future. Best regards, Sean Shan

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and convenient. Like a country hotel in the inner city.
Stayed 9 nights in Mar 2019
Response from Sean on 13 Mar 2019
Dear Guest, Great review, and happy to see that you did enjoy your stay at Central Railway Hotel. Exactly like what said, it is very casual hotel near CBD so that you are able to have easy & comfortable stay but not crowded. We look forward to welcoming you again in near future. Best regards, Sean Shan

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Basic accomodation. Room was clean. Pillows needed an update! A little noisey, so pack earplugs.
Stayed 1 night in Mar 2019
Response from Sean on 4 Mar 2019
Dear Guest, Thank you for staying with us, and sharing your recent stay experience at Central Railway Hotel. Appreciate that our housekeeping service meet your expectation. Also your suggestion regarding pillow and noise have been addressed to senior management for serious consideration. Again thank you for your commences to improve our service and our team look forward to welcoming you again in near future. Best regards, Sean Shan

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
No elevator. Reception close 20:00. 8 steps up from street to door.
Stayed 3 nights in Feb 2019
Response from Sean on 23 Feb 2019
Dear Guest, Thank you for sharing your recent stay experience, I am so sorry in regards to no lift as this heritage building. Our reception from 7am to 8pm, if after-hours, we do have emergency button that installed at main entrance to assist when you need. Best regards, Sean Shan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent for attractions and transport
Stayed 2 nights in Feb 2019
Response from Sean on 21 Feb 2019
Dear guest, Thank you so much for staying with us, our team look forward to welcoming you again in near future. Best regards, Sean Shan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for Central Station. Pleasant setup and very nice. WiFi included, fridge and microwave too.
Stayed 4 nights in Feb 2019
Response from Sean on 19 Feb 2019
Dear Guest, Thank you so much for taking time to write a review, I am so happy to see that you did you enjoy your stay. Our team look forward to welcoming you again in near future. Best regards, Sean Shan

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to work short walk to eat dinner close to train station
Stayed 1 night in Feb 2019
Response from Sean on 30 Mar 2019
Dear guest, Thank you for staying with us, and loving our hotel location. We look forward to welcoming you again in near future. Best regards, Sean Shan

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
-location is good and close to Main station and restaurants -no staff after 8.0 pm -no lift
Stayed 15 nights in Jan 2019
Response from Sean Shan on 6 Feb 2019
Dear Guest, Thank you for staying with us, lovely to see that you enjoy our hotel location which very convenient to reach all your need. We are sorry that our reception hours is from 7am to 8pm. However if anything emergency, you are able to talk with us by emergency button that located at main entrance. Our team look forward to welcoming you again in near future for all right memory. Best regards, Sean Shan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - transport and cafe options were abundant. Comfortable bed, helpful and friendly staff. Only complaint would be ability of noise of fellow guests and (and those in adjacent properties) to carry through the internal courtyard late at night and in early hours. Chit chat audible from all angles. Perhaps an upgrade to double glazed windows at ground level would help? Other than that, it was a pleasing and comfortable stay.
Stayed 3 nights in Jan 2019
Response from Sean on 29 Jan 2019
Dear Guest, Thank you so much for taking time to write a review for your stay at Central Railway Hotel. I was glad to see that you had pleasant stay and found we have great location. Also your suggestion is very important to us, it has been addressed to senior group management for further discussion. Our team look forward to welcoming you again in near future. Best regards, Sean Shan

8/10 Good

Robyn Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were happy with the position,the service & the room
Stayed 2 nights in Jan 2019
Response from sean on 28 Jan 2019
Dear Robyn, I am so glad to see that you did enjoy your stay, and found our hotel has great location and good housekeeping service. Our team can't wait to welcome you again in near future. Best regards. Sean Shan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to the train station comfitable clean everything you needed
Stayed 1 night in Jan 2019
Response from Sean on 23 Jan 2019
Dear Guests, Thank you for staying with us, and love to see that you love our hotel location and housekeeping service that we offer. Our team can't wait to welcoming you again in near future. Best regards, Sean Shan

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
We had a great stay staff, we arrived after a 24 hour flight from UK and staff let us check into room early we were most grateful. A super hotel cannot fault anything
Stayed 2 nights in Jan 2019
Response from Sean on 21 Jan 2019
Dear Nigel, Thank you so much for taking time to share your recent stay experience at Central Railway Hotel. It was so pleased to see that you did enjoy your stay with us. Our team look forward to welcoming you again in near future. Best regards, Sean Shan

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Spacious room, however was noisy as was close to the entrance, could hear people arriving and leaving.
Stayed 1 night in Jan 2019
Response from sean on 20 Jan 2019
Dear Guest, Thank you so much for staying with us, and taking your time to share your recent stay experience with us. I am so pleased to see that our room size meet your expectation. Also please accept my sincerely apology regarding reception area noise, and we will allocate your room away from reception on your next visit here. Our team look forward to welcoming you in near future. Best regards, Sean Shan

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Close to railway station central location staff very helpfull
Stayed 1 night in Jan 2019
Response from Sean on 20 Jan 2019
Dear Guest, Thank you so much for rating us, I am so glad to see that you did enjoy your stay with us, and rate us 5 of 5. It is a huge motivation to our team, I will definitely share your good experience to them. Our team look forward to welcoming you again in near future. Best regards, Sean Shan

10/10 Excellent

susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable clean accommodation, older style build
Helpful friendly staff, clean comfortable older style accommodation with microwave, bar fridge, toaster, jug, sink, cutlery, crockery, tea towel, dishwashing liquid. Opening windows. Free pod coffee with machine in courtyard daily until 3pm plus water dispenser. Located between Central and Redfern stations. Cafes and supermarket nearby. Convenient and cost effective to use taxi to and from airport for two people as cost of train is nearly same when including airport train levy.
Stayed 4 nights in Jan 2019
Response from Sean on 20 Jan 2019
Dear Susanne, Thank you for taking time to write review for recent stay at Central Railway Hotel. It was fabulous to see that our hotel location, room facilities and services meet all your expectation. Our team look forward to welcoming you again in near future. Best regards, Sean Shan

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As the name suggests, close to the station
Good location near the railway station, but then again not much nearby in the way of restaurants and bars. No lift so if your room is on the top floors it's a bit of a climb with luggage.
Stayed 1 night in Dec 2018
Response from Sean on 20 Jan 2019
Dear John, Thank you for staying with us, and share your recent stay experience at Central Railway Hotel. I am so glad that you have found our hotel has good location to reach all your needs. And sorry for all rooms with only stairs access as noted on our website. Our team look forward to welcoming you again on your next visit here. Best regards, Sean Shan

8/10 Good

J, Auckland, nz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice tidy room with good kitchen facilities and bathroom.
Stayed 4 nights in Dec 2018
Response from Sean on 21 Jan 2019
Dear J, Thank you for staying with us, good to see that our housekeeping service and room facilities meet your expectation. Our team can't wait to look forward to welcoming you again in near future. Best regards, Sean Shan

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for a clean and quiet hotel close to Surry Hills
Stayed 1 night in Nov 2018
Response from Intan on 12 Dec 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in a good location
Very well run, comfortable and clean. Great transport links and lots to see within walking distance. Highly recommended.
Stayed 6 nights in Nov 2018
Response from Hotel Manager on 4 Dec 2018
Dear Sir/Mam, Thanks for your wonderful comments about the hotel and thank you for staying with us. We are indeed ideally located in the heart of Sydney City and we are pleased that you had a great stay with us. I hope that you book again with us and look forward to seeing you again. Regards Ahmed Ali

10/10 Excellent

Shaun, Dubbo, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly place,close to transport and central stn ,would stay again when in sydney again
Stayed 8 nights in Nov 2018
Response from Ahmed Ali on 4 Dec 2018
Dear Shaun, I'm pleased to hear that you had a great experience here at Central Railway Hotel. We are indeed ideally located in the heart of Sydney City and we are pleased that you had a great stay with us. I hope that you book again with us and look forward to seeing you again. Best Regards, Hotel Manager

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Lack of communications
Checking-in, I was not told about the WiFi password. Why should I come back to ask for it. I was not told a special key to open front gate after hours . It was absolutely disturbing to feel that I was being locked out by my hotel. How much dose it cost to provide full communications?
Stayed 5 nights in Nov 2018
Response from Ahmed Ali on 17 Nov 2018
Dear Sir/Mam, Thank you for your comments. We have trained staff that provide check in instructions (inlcuding access to hotel gate after operation hours) to all guests as part of Standard Operational procedure. Please note Wifi password and hotel after hours check in is also written in the Hotel information brochure which is placed in every room of the hotel. Best Regards, Hotel Management,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service , great location, near transit
Good location. Service is excellent. Siva the and Chris are great. Sink Drain had a clog and siva went above and beyond to help fix the issue. Room service was great. Now the bad, some neighbors were loud at night in the courtyard, but it was the wknd so its all good.
Stayed 3 nights in Nov 2018
Response from Ahmed Ali on 4 Dec 2018
Dear Sir/Mam, Thanks for providing the amazing feedback regarding the staff at Central Railway Hotel. We do have strict Noise Policy and we expect everyone to oblige it. In future, if there is noise in the courtyard/smoking area, please give us a call on the emergency number provided. We humbly apologize for the inconvenience and hope that you will stay with us again. Best Regards, Hotel Manager