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Reviews of Morningstar Buoy Haus Beach Resort At Frenchman's Reef, Autograph Collection

4.5 out of 5
Morningstar Buoy Haus Beach Resort At Frenchman's Reef, Autograph Collection
2 Estate Bakkeroe, St. Thomas, VI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 16 out of 21 reviews" "
Rating 8 - Good. 3 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeramy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Jeramy, thank you for your kind words! The team at Morningstar Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection is thrilled you had a beautiful experience. We're looking forward to welcoming you back!

10/10 Excellent

Yechiel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great spot!
Stayed 2 nights in May 2024
Response from Customer Service on 17 May 2024
Yechiel, thank you for your fantastic feedback! The team at Morningstar Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection, is thrilled to hear you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no better place to stay in St.Thomas.
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Guy, thank you for your kind words! Morningstar Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection is thrilled to hear you enjoyed your stay. We're looking forward to welcoming you back on your next visit to St. Thomas!

8/10 Good

Sherie

Stayed 3 nights in May 2024
Response from Customer Service on 25 May 2024
Sherie, thank you for rating your stay at Morningstar Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection. We're delighted to know you had a positive experience. We're looking forward to welcoming you back for another enjoyable visit.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was amazing The staff was friendly they are very accommodating and it was very clean
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Robert, thank you for your feedback. It's fantastic to hear that you found Morningstar Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection, to be an amazing place. Our team members strive to provide friendly and accommodating services to ensure a memorable stay. We also take cleanliness very seriously to ensure a comfortable experience for our guests. We appreciate your comments and look forward to welcoming you back for another fantastic visit.

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso. Es un lugar perfecto para desconectarse.
Stayed 3 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Fernando, estamos encantados de escuchar tus elogios por el Morningstar Buoy Haus Beach Resort en Frenchman's Reef, Autograph Collection. Nos hace mucha ilusión que nuestro entorno haya proporcionado el escenario perfecto para vuestra desconexión. Esperamos volver a tenerte pronto para disfrutar de más momentos bonitos con nosotros.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Best place ever
Stayed 4 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Jeanette, thank you for the splendid review! It's fantastic to hear that your stay at the Morningstar Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection was memorable. We appreciate your words and look forward to providing you with another outstanding experience during your next visit.

8/10 Good

Sharon Hartzler

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the property! Rooms were fresh and clean. The resort was nicely remodeled. I highly recommend the Buoy House. Some staff unfriendly. We were ask to clean up our towels and take them from beach to pool area when they had your staff members standing around the beach hut chatting. Also, our checking was terrible! We waited and waited from 1pm to 4:30. At 4:20 we overheard other staff speaking about someone else still in our room. Not sure what was happening but the person checking us in did comp our dinner at Isla Blue that night. Thank you for taking the extra step to make our experience really nice!!!
Stayed 3 nights in Mar 2024
Response from Morningstar Buoy Haus on 3 Apr 2024
Sharon, we're thrilled to hear about your fantastic experience at the Morningstar Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection! Our team takes pride in providing phenomenal service and we're glad that this was reflected during your stay. We do apologize for the inconveniences that was experienced at the pool and during check in. We can't wait to welcome you back for another amazing stay in the future!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Other than food being a bit pricey, all was really great!!
Stayed 4 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Thomas, it's delightful to hear you enjoyed your stay at the Morningstar Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection! We aim to provide an unparalleled experience, and it sounds like we achieved that with you. While we strive to offer competitive prices for all our amenities, we appreciate your feedback on the food costs. We hope to have the pleasure of your company again in the future.

10/10 Excellent

Mirna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Buoy Haus Resort. The staff were very hospitable and very welcoming! We loved every minute of our stay. The service was excellent at the front desk, the bar and the Salt Shack restaurant. Beach and pool services were amazing as well. The rooms are clean and spacious with a beautiful ocean front view. everywhere were we went, the staff were friendly and warm.
Stayed 3 nights in Mar 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on 19 Mar 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

4/10 Poor

Feza, Sudbury

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from Morningstar Buoy Haus on 1 Feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We apologize for the inconvenience that was experienced throughout your stay. Hope to have you back in the future!

10/10 Excellent

Jasen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, relaxing and secluded. You cannot walk anywhere from this property and that is a small inconvenience. Cab ride is $20 for two people to downtown each way. The food at the property is just ok, so go downtown to eat. The majority of the staff is great with the exception of a few restaurant workers. Bring small bills for tips, they don’t make change on the property. Overall we had a great time and got what we came for. We will absolutely go back!
Response from Morningstar Buoy Haus on 31 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

Michael

Stayed 5 nights in Dec 2023
Response from Morningstar Buoy Haus on 31 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in Dec 2023
Response from Morningstar Buoy Haus on 31 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

6/10 Okay

Justin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023
Response from Morningstar Buoy Haus on 31 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

8/10 Good

Thomas

Stayed 2 nights in Dec 2023
Response from Morningstar Buoy Haus on 31 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Morningstar Buoy Haus on 31 Jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was spectacular!
Stayed 2 nights in Nov 2023
Response from Morningstar Buoy Haus on 30 Nov 2023
Thank you for staying with us at the Morningstar Buoy Haus Beach Resort. Your feedback is very much appreciated. We wish to see you again in the future!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing place to be if you’re looking for a quiet getaway!!
Stayed 4 nights in Nov 2023
Response from Morningstar Buoy Haus on 30 Nov 2023
Thank you for staying with us at the Morningstar Buoy Haus Beach Resort. Your feedback is very much appreciated. We wish to see you again in the future!