Pool

Reviews of Kempinski Hotel Moika 22

5 out of 5
Kempinski Hotel Moika 22
22, Moika River Embankment, St. Petersburg

Reviews

9.2

Wonderful

Rating 10 - Excellent. 337 out of 470 reviews" "
Rating 8 - Good. 92 out of 470 reviews" "
Rating 6 - Okay. 23 out of 470 reviews" "
Rating 4 - Poor. 14 out of 470 reviews" "
Rating 2 - Terrible. 4 out of 470 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bjarni Thor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Kempinski Hotel Moika 22 on 1 Feb 2022
Dear Mr Tikkanen, I would like to thank you for choosing Kempinski Hotel Moika 22. I appreciate that you took the time to share your recent experience with us. It is a great pleasure for us to know that you enjoyed a stay with us. Your feedback will definitely motivate our staff to continue provide the impeccable service and strive to improve for the best. We look forward to welcoming you back again at Kempinski Hotel Moika 22 in the very near future! Best regards, Yana Guschina, Public Relations Manager

10/10 Excellent

ENERGYEN

Stayed 2 nights in Oct 2021

8/10 Good

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is situated in a great area! The staff are absolutely amazing. They are friendly and very helpful. The room is quite small but looks like the rooms have been recently renovated and is extremely clean.
Stayed 3 nights in Oct 2021
Response from Kempinski Hotel Moika 22 on 7 Oct 2021
Dear guest, I would like to thank you for choosing Kempinski Hotel Moika 22. I appreciate that you took the time to share your recent experience with us. Let me thank you for pointing out positive sides during your stay. It is a great pleasure for us to know that you highly appreciated the attention of our employees. Your feedback will definitely motivate our staff to continue provide the impeccable service and strive to improve for the best. We look forward to welcoming you back again at Kempinski Hotel Moika 22 in the very near future! Best regards, Simon Zaglmann, General Manager

10/10 Excellent

Paul, Pasco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpfulness, friendliness.
Stayed 4 nights in Sep 2021
Response from Kempinski Hotel Moika 22 on 24 Sept 2021
Dear Paul, I would like to thank you for choosing Kempinski Hotel Moika 22. I appreciate that you took the time to share your recent experience with us. Let me thank you for pointing out positive sides during your stay. It is a great pleasure for us to know that you highly appreciated the variety of dishes at breakfast and attention of our employees. Your comments will definitely motivate our staff to continue provide the impeccable service and strive to improve for the best. We look forward to welcoming you back again at Kempinski Hotel Moika 22 in the very near future! Best regards, Simon Zaglmann, General Manager

10/10 Excellent

Oksana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding as always.
Stayed 2 nights in Sep 2021
Response from Kempinski Hotel Moika 22 on 9 Sept 2021
Dear Oksana, I would like to thank you for choosing Kempinski Hotel Moika 22. I appreciate that you took the time to share your recent experience with us. It is a great pleasure for us to know that you highly appreciated hospitality and attention of our employees. Your feedback will definitely motivate our staff to continue provide the impeccable service and strive to improve for the best. We look forward to welcoming you back again at Kempinski Hotel Moika 22 in the very near future! Best regards, Simon Zaglmann, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Exceptional service!
Stayed 2 nights in Jul 2021
Response from Kempinski Moika 22 on 31 July 2021
Dear guest, I would like to thank you for choosing Kempinski Hotel Moika 22. I appreciate that you took the time to share your recent experience with us. Let me thank you for pointing out positive sides during your stay. It is a great pleasure for us to know that you enjoyed the stay. Your feedback will definitely motivate our staff to continue provide the impeccable service and strive to improve for the best. We look forward to welcoming you back again at Kempinski Hotel Moika 22 in the very near future! Best regards, Simon Zaglmann, General Manager

10/10 Excellent

Felipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and views!
Best location in Town. Super recommend.
Stayed 4 nights in Feb 2021
Response from Simon Zaglmann General Manager on 26 Feb 2021
Dear Mr. Felipe, Thank you for choosing the Kempinski Hotel Moika 22, as well as for your positive comments and appreciation of its activities. Our goal is to take care of each of our guests and do our best to provide the most positive experience. We are glad that we managed to create a pleasant atmosphere during your stay at our hotel. We hope to see you again at our hotel. Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels was truly amazed at the quality
Stayed 1 night in Nov 2020
Response from Simon Zaglmann General manager on 2 Dec 2020
Dear Guest, Thank you for choosing the Kempinski Hotel Moika 22, as well as for your positive comments and appreciation of its activities. Our goal is to take care of each of our guests and do our best to provide the most positive experience. We are glad that we managed to create a pleasant atmosphere during your stay at our hotel. We hope to see you again at our hotel. Best regards,

6/10 Okay

Rustam

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Aug 2020
Response from Саймон Загльманн, Генеральный Менеджер on 10 Aug 2020
Уважаемый г-н Rustam, Благодарим Вас за выбор отеля Кемпински Мойка 22 и обратную связь. Нам очень жаль, что некоторые аспекты испортили общее впечатление о проживании. Позвольте принести Вам свои искренние извинения. Позвольте уточнить, какими именно моментами Вы были неудовлетворенны? Искренне надеемся у нас будет возможность приветствовать Вас в будущем и исправить сложившееся впечатление. С наилучшими пожеланиями, Саймон Загльманн, Генеральный Менеджер, Отель Кемпински Мойка 22

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2020
Response from Simon Zaglmann General manager on 3 Mar 2020
Dear Guest, Thank you so much for your kind review of Hotel Kempinski Moika 22. I am delighted to see that your entire stay was wonderful and you were able to experience the charm and beauty of our property. We look forward to your return. Simon Zaglmann General manager Hotel Kempinski Moika 22

10/10 Excellent

Hung Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than a five star hotel. Will stay again.
Great services, all staff is friendly and helpful. Breakfast is gorgeous. Great location, sightseeing points and shopping area are all in walking distance.
Stayed 2 nights in Feb 2020
Response from Simon Zaglmann General Manager on 12 Feb 2020
Dear Hung Fa, Thank you for the appreciation of our service. Respectfully, Simon Zaglmann General Manager Hotel "Kempinski Moika 22"

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my 3rd stay there, always a pleasure, everything is great, highly recommended
Stayed 3 nights in Jan 2020
Response from Simon Zaglmann General Manager Kempinski Hotel Moi on 30 Jan 2020
Dear Guest, Greetings from Kempinski Moika 22! Thank you for taking the time to write such a glowing review regarding your recent visit at the Kempinski Moika 22. We are thrilled to read that you enjoyed every single detail of your experience in St.Petersburg and that you loved the service prepared by our team. We hope to have the chance to welcome you back very soon for another incredible time in St. Petersburg. Kind regards, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , quite and very friendly staff !!! We’ll be coming back for sure ! Pleasantly surprised they have gluten free options and dairy free for people like me !
Stayed 6 nights in Jan 2020
Response from Simon Zaglmann General Manager on 27 Jan 2020
Dear Guest, Greetings from Kempinski Moika 22! Thank you for taking the time to write such a glowing review regarding your recent visit at the Kempinski Moika 22. We are thrilled to read that you enjoyed every single detail of your experience in St.Petersburg and that you loved the service prepared by our team. We hope to have the chance to welcome you back very soon for another incredible time in St. Petersburg. Kind regards, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Simon Zaglmann General Manager on 27 Jan 2020
Dear Guest, thank you for taking the time to leave us a review, we really appreciate it. Great to know that you like your stay with us. Very happy to hear the team was able to blow your heart with their kindness and professionalism. We hope to host you again in Kempinski Moika 22! Sincerely yours, Simon Zaglmann General Manager, Kempinski Hotel Moika 22!

8/10 Good

claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
The hotel is in a perfect location, minutes away from the Hermitage and close to all attractions. The staff are very attentive, friendly, professional and extremely helpful. The breakfast buffet is excellent, which includes an a la carte menu, at no extra charge. We thoroughly enjoyed our stay. There were a few things that could have made our stay even better. These are observations, to be looked at as room for improvement, rather than complaints. There were a few glitches with housekeeping. The turn down service was missed a couple of times. Hand towels werent' replaced and had to ask for them twice. Once I called, they were immediately brought to the room. I would also like to see this hotel follow a more environmentally friendly approach to changing towels. They replace them every day and there's no option to keep them. This is standard practice in most hotels these days. The hotel had a NY's Eve menu however no vegetarian options were available. When we asked if they we could have vegetarian options, they said none were available. This turned out to be an inconvenience as we wanted to eat at our hotel and not have to have to fight the crowds and find a cab on such a busy night of the year. It was a bit of a nightmare trying to get a cab as roads around the hotel are closed due to its central location. It was the only time we found the staff unhelpful. Overall, it was a great stay, We enjoyed the beautiful Xmas decorations and ambiance the hotel created.
Stayed 5 nights in Dec 2019
Response from Simon Zaglmann General manager on 6 Jan 2020
Dear Ms.Claudia, Thank you for taking the time to write such a glowing review regarding your recent visit at the Kempinski Moika 22. We are thrilled to read that you enjoyed every single detail of your experience in St.Petersburg and that you loved the breakfast service prepared by our team of Chefs. We hope to have the chance to welcome you back very soon for another incredible time in St. Petersburg. Kind regards, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Kyounghee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel
All staffs are welcoming with big smiles~ They did their best for the guests~ Thanks to all~
Stayed 2 nights in Dec 2019
Response from Simon Zaglmann General Manager on 6 Jan 2020
Dear Kyounghee, Thank you for taking the time to leave us a review, we really appreciate it. Great to know that you like your stay with us. Very happy to hear the team was able to blow your heart with their kindness and professionalism. We hope to host you again in Kempinski Moika 22! Sincerely yours, Simon Zaglmann General Manager, Kempinski Hotel Moika 22!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Simon Zaglmann General Director on 31 Dec 2019
Dear Guest, Thank you very much for your feedback. We look forward to welcoming you to our hotel and would like to assure you of our care and attention. Sincerely, Simon Zaglmann General Director Kempinski Hotel Moika 22 St. Petersburg

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay
First time to visit Russia. This hotel has a great location. The staff was super helpful and pleasant to work with. The door men were always great. The room was really nice. I loved the chocolate and was super comfortable. Would highly recommend.
Stayed 3 nights in Dec 2019
Response from Simon Zaglmann General Manager on 17 Dec 2019
Dear Mr. John, Thank you very much for sharing this positive review about your recent stay at Kempinski Hotel Moika 22 St Petersburg. It's very motivating for our team to have a positive feedback from our guests. In our constant attempt of delivering the high level of service, we do appreciate to hear the comments of our guests. It is our pleasure to learn that we have met your expectations. Assuring you of the best attention at all times and looking forward to welcoming you again soon. Kind regards, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Simon Zaglmann General Manager on 9 Dec 2019
Dear Guest, Thanks for the awesome rating. We stay at your disposal for any assistance you may require for your next visit. Best wishes, Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Chris, Washington DC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from all teams, front desk, porters, housekeeping, food service, lobby bar and tea service, as well as floor managers. Wonderfully piping hot water in the bathroom - perfect for our November trip. Fantastic location, walking distance from the Hermitage and centrally located to many other important sites, churches, mansions and shops all along Nevski Prospekt. Not well advertised was the "comfort menu" that was in the packet on the desk. We only saw on the last night that we could have gotten firmer pillows! Overall excellent hotel!
Stayed 6 nights in Nov 2019
Response from Simon Zaglmann General Manager on 5 Dec 2019
Dear Mr. Chris, Thank you very much for sharing this positive review about your recent stay at Kempinski Hotel Moika 22 St Petersburg. It's very motivating for our team to have a positive feedback from our guests. In our constant attempt of delivering the high level of service, we do appreciate to hear the comments of our guests. It is our pleasure to learn that we have met your expectations. Assuring you of the best attention at all times and looking forward to welcoming you again soon. Kind regards, Dear Mr. Haiduc, Thank you very much for sharing this positive review about your recent stay at Kempinski Hotel Moika 22 St Petersburg. It's very motivating for our team to have a positive feedback from our guests. In our constant attempt of delivering the high level of service, we do appreciate to hear the comments of our guests. It is our pleasure to learn that we have met your expectations. Your recommendation means a lot to us and to our passionate team of Kempinski Hotel Moika 22, please leave a comment on Tripadvisor by the link: https://www.tripadvisor.ru/UserReviewEdit-g298507-d543462-Kempinski_Hotel_Moika_22-St_Petersburg_Northwestern_District.html Assuring you of the best attention at all times and looking forward to welcoming you again soon. Kind regards, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Vee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from Simon Zaglmann, General Manager on 2 Dec 2019
Dear Ms. Vee, It was a great to host you for all of us at Kempinski Hotel Moika 22. Thank you for your feedback; we are delighted to learn that you rate your experience with us as total perfection. On behalf of the whole team, we thank you for your recent visit and we look forward to welcoming you again in the future. We stay at your disposal for any assistance you may require for your next visit. Best wishes, Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Trace, Denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great people and I loved how centrally locates it was to everything! We walked everywhere. :o))
Stayed 12 nights in Oct 2019
Response from Simon Zaglmann General manager on 21 Nov 2019
Dear Ms. Trace, It was a great to host you for all of us at Kempinski Hotel Moika 22. Thank you for your feedback; we are delighted to learn that you rate your experience with us as total perfection. On behalf of the whole team, we thank you for your recent visit and we look forward to welcoming you again in the future. We stay at your disposal for any assistance you may require for your next visit. Best wishes, Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a perfect location for major attractions. There are some great cafes and restaurants nearby so that meals are easy to source rather than eating in the hotel.
Stayed 4 nights in Oct 2019
Response from Simon Zaglmann General Director on 1 Nov 2019
Dear Guest, Thank you very much for your feedback. We look forward to welcoming you to our hotel and would like to assure you of our care and attention. Sincerely, Simon Zaglmann General Director Kempinski Hotel Moika 22 St. Petersburg

10/10 Excellent

Nuntarat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuntarat
It is really good, good food good services good room; but, very weak internet WiFi.
Stayed 4 nights in Oct 2019
Response from Simon Zaglmann General Director on 22 Oct 2019
Dear Nuntarat, Thank you very much for your feedback. We look forward to welcoming you to our hotel and would like to assure you of our care and attention. Sincerely, Simon Zaglmann General Director Kempinski Hotel Moika 22 St. Petersburg

2/10 Terrible

Vadim

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2019
Response from Simon Zaglmann General Manager on 18 Oct 2019
Dear Vadim, Warm greetings from Kempinski Hotel Moika 22 St Petersburg. Thank you so much for sharing your impressions regarding your recent stay with us. Please believe that your feedback is extremely important to us, as it helps us improve our service and better meeting guest’s expectations. Let us take an opportunity to sincerely apologize for the inconveniences you encountered during your stay. We are, of course, saddened that you did not fully enjoy your stay. We highly appreciate your feedback and we assure you that all information have been passed to our Management Team in order to improve our operations and services. Assuring you of the best attention at all times. Sincerely yours, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

8/10 Good

MIKI

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Simon Zaglmann, General Manager on 16 Oct 2019
Dear MIKI, Firstly we want to thank you for choosing Hotel Kempinski Moika 22 for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about our location. Once more we thank you for this complimentary review of our hotel and we hope to see you again in the future. Sincerely, Simon Zaglmann, General Manager, Kempinski Hotel Moika 22

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the perfect location, a short walk to everything. The rooms are modern and impeccably clean. The staff are always of help and the guest liaison staff (ladies in red) are there to make your stay perfect. Any concerns or queries we had were felt with immediately. A real 5 star stay.
Stayed 5 nights in Oct 2019
Response from Simon Zaglmann General manager on 14 Oct 2019
Dear Guest, Thank you for such a warm review of our hotel and the best location in the city. It's very motivating for our team to have a positive feedback from our guests. In our constant attempt of delivering the high level of service we do appreciate to hear the comments of our guests. It will be an honor for us to welcome you back to the Kempinski Hotel Moika 22. Sincerely yours, Simon Zaglmann General Manager, Kempinski Hotel Moika 22

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to major attractions and the main part of the city. A genuine 5-star standard.
Stayed 4 nights in Aug 2019
Response from Simon Zaglmann General Manager on 13 Oct 2019
Dear Guest, Firstly we want to thank you for choosing Hotel Kempinski Moika 22 for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about our tea room. Once more we thank you for this complimentary review of our hotel and we hope to see you again in the future. Sincerely, Simon Zaglmann, General Manager, Kempinski Hotel Moika 22

10/10 Excellent

bart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Simon Zaglmann General Manager on 2 Oct 2019
Dear Bart, It was a great to host you for all of us at Kempinski Hotel Moika 22. Thank you for your feedback; we are delighted to learn that you rate your experience with us as total perfection. On behalf of the whole team, we thank you for your recent visit and we look forward to welcoming you again in the future. We stay at your disposal for any assistance you may require for your next visit. Best wishes, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Simon Zaglmann General Manager on 2 Oct 2019
Dear Guest, Thank you for such a warm review of our hotel and the best location in the city. It's very motivating for our team to have a positive feedback from our guests. In our constant attempt of delivering the high level of service we do appreciate to hear the comments of our guests. It will be an honor for us to welcome you back to the Kempinski Hotel Moika 22. Sincerely yours, Simon Zaglmann General Manager, Kempinski Hotel Moika 22

10/10 Excellent

AVINASH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly and competent staff ... the area around also was a perfect part of the town to stay in ... kudos to the hotel staff for making our stay as comfortable as possible... thank you
Stayed 3 nights in Sep 2019
Response from Simon Zaglmann General Manager on 19 Sept 2019
Dear Mr. Avinash, Thank you for taking the time to share this excellent review of your experience at Kempinski Moika 22. I am glad that you enjoyed your experience with us. It is our pleasure to learn that we have met your expectations. It is very motivating for our team to have a positive feedback from our guests. Thank you for your kind words I hope you get the chance to join us again soon and I will look forward to meeting you. Best wishes, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

8/10 Good

Ina, Vienna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location couldn’t be better! Just around the corner from the Hermitage. The rooftop bar is absolute amazing, great view! The staff is very nice and helpful.
Stayed 3 nights in Aug 2019
Response from Simon Zaglmann General Manager on 9 Sept 2019
Dear Ina, Thank you very much for sharing this positive review about your recent stay at Kempinski Hotel Moika 22 St Petersburg. It's very motivating for our team to have a positive feedback from our guests. In our constant attempt of delivering the high level of service, we do appreciate to hear the comments of our guests. It is our pleasure to learn that we have met your expectations. Assuring you of the best attention at all times and looking forward to welcoming you again soon. Kind regards, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Lovely hotel!! Am sure it's one of the best in the city. Amazing staff and vibe. Will stay again. Rooms are good, central, f&b is great (style and taste). Staff is v helpful.
Stayed 2 nights in Aug 2019
Response from Simon Zaglmann General Manager on 7 Sept 2019
Dear Vikas, Thank you for taking the time to leave us a review, we really appreciate it. Great to know that you like your stay with us. Very happy to hear the team was able to blow your heart with their kindness and professionalism. We hope to host you again in Kempinski Moika 22! Sincerely yours, Simon Zaglmann General Manager, Kempinski Hotel Moika 22!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel, I have stayed. The food in restaurant and tee room was also excellent.
Stayed 3 nights in Aug 2019
Response from Simon Zaglmann on 17 Aug 2019
Dear Guest, Thank you very much for sharing this positive review about your recent stay at Kempinski Hotel Moika 22 St Petersburg. It's very motivating for our team to have a positive feedback from our guests. In our constant attempt of delivering the high level of service, we do appreciate to hear the comments of our guests. Assuring you of the best attention at all times and looking forward to welcoming you again soon. Kind regards, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from Simon Zaglmann General Manager on 22 June 2019
Dear Guest, Thank you for your high ranking, it is very much appreciated. Best regards, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Simon Zaglmann General Manager on 19 June 2019
Dear Guest, Thank you for taking the time to write your review and we sincerely appreciate your feedback. We are looking forward to welcoming you back at our hotel and would like to assure of our best care and attention. Sincerely yours, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Excellent hotel. Convenient. Fantastic staff.
Stayed 6 nights in May 2019
Response from Simon Zaglmann General Manager on 13 June 2019
Dear Ms. Valerie, Thank you very much for your high ranking. We are looking forward to welcoming you back at our hotel and would like to assure of our best care and attention. Sincerely yours, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Everything was lovely. The staff was incredibly friendly and attentive. The concierge was great with setting up tours and cultural activities, as well as more mundane things like retrieving my credit card left at a cafe!
Stayed 5 nights in Apr 2019
Response from Simon Zaglmann General Manager on 5 May 2019
Dear Ms. Margaret, Thank you for taking the time to write such a kind comment about our hotel and share your appreciation towards our location. It is our pleasure to learn that we have met your expectations. Please rest assured that I will pass on your compliments to our colleagues. All of the Kempinski Hotel Moika 22 team will be delighted to know that their efforts made such a great impact on your visit. We look forward to welcoming you again in our hotel during your next visit to St Petersburg! Sincerely yours Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matta at Hermitage
The hotel was great and the city is beautiful. Go see the exhibition at the Hermitage by one of the greatest artists of the 20th century- Roberto Matta.The hotel has great amenities and the location is the best in the city. Service was outstanding.
Stayed 1 night in Apr 2019
Response from Simon Zaglmann General Manager on 13 June 2019
Dear Mr.Thomas, Thank you for such a warm review about our unique hotel location & beautiful city St.Petersburg. The State Hermitage Museum exhibition will feature over 90 works from 23 private collections, mostly from the USA, showing Matta's unique understanding of space and the evolution of the artist, who was able to find his own vison of the world through the fourth dimension and project it on canvas. Please believe that your feedback is extremely important to us as it helps us improving our service and better meeting guest’s expectations. It will be an honor for us to welcome you back to the Kempinski Hotel Moika 22. Sincerely yours, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Lila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From lovely flowers and musicians in the lobby, to a very comfortable well-serviced room, this hotel a great place to stay
Stayed 2 nights in Apr 2019
Response from Simon Zaglmann General Manager on 1 May 2019
Dear Lila Thanks for visiting our hotel, we are very pleased to hear such kind words in our address. Kempinski Hotel is notable for great service complying with the best European traditions. We combine timeless elegance with an aspiration for innovative perfection. We are grateful for the words towards our staff, we will always strive to do everything to make you feel in Kempinski as at home. It will be an honor for us to welcome you back to the Kempinski Hotel Moika 22. Sincerely yours, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2019
Response from Simon Zaglmann General Manager on 28 Feb 2019
Dear Guest, Thank you very much for sharing this positive review about your recent stay at Kempinski Hotel Moika 22 St Petersburg. We are delighted you enjoyed everything our hotel has to offer – from the service, the rooms to the restaurants. It is very motivating for our team to have a positive feedback from our guests. In our constant attempt of delivering the high level of service we do appreciate to hear the comments of our guests. It will be an honor for us to welcome you back to the Kempinski Hotel Moika 22. Sincerely yours, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location. No hesitation in recommending a stay at this hotel.
Stayed 5 nights in Jan 2019
Response from Simon Zaglmann on 10 Jan 2019
Dear Mr Dave, Thank you so much for sharing your impressions regarding your stay with us. We are looking forward to welcoming you again and would like to assure of our best care and attention. Kind regards, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

4/10 Poor

Gabriel

Disliked: Property conditions & facilities
Terrible wifi
The wifi was horrible, very very weak
Stayed 2 nights in Dec 2018
Response from Simon Zaglmann on 25 Dec 2018
Dear Ms Gabriel, Thank you for your recent review of our hotel. We appreciate you taking the time to provide us with your feedback. Please believe that your feedback is extremely important to us, as it helps us improving our service and better meeting guest’s expectations. We definitely hope to be able to welcome you, Ms Gabriel, again in order to offer you better memories from our hotel and, in the meantime, allow us to send you our best wishes for 2019. Sincerely yours, Simon Zaglmann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Simon Zaglmann on 25 Dec 2018
Dear Mr David, Thank you so much for sharing your impressions regarding your stay with us. We are looking forward to welcoming you again and would like to assure of our best care and attention. Kind regards, Simon Zaglamann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Simon Zaglmann on 25 Dec 2018
Dear Guest, Thank you for taking the time to share your positive feedback with us. We are looking forward to welcoming you again and would like to assure of our best care and attention. Kind regards, Simon Zaglamann General Manager Kempinski Hotel Moika 22 St Petersburg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Simon Zaglmann on 14 Dec 2018
Dear guest, Thank you for your review. We are looking forward to welcoming you back at our hotel. Sincerely yours, Simon Zaglmann General Manager, Kempinski Hotel Moika 22

10/10 Excellent

Florence, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has great breakfast spreads with free flowing champagne. What a wonderful way to start the day ! Our room was small but we were comfortable. The toilet lack some counter space though for toiletires etc. The staff was polite and helpful. Altogether, a very good place to come back to stay again .
Stayed 5 nights in Nov 2018
Response from Simon Zaglmann on 10 Dec 2018
Dear Florence, Thank you for such a warm review about our hotel,staff and the traditional breakfast. It's very motivating for our team to have a positive feedback from our guests. In our constant attempt of delivering the high level of service we do appreciate to hear the comments of our guests. It will be an honor for us to welcome you back to the Kempinski Hotel Moika 22. Sincerely yours, Simon Zaglmann General Manager, Kempinski Hotel Moika 22

10/10 Excellent

Uros, Wilmington NC

Liked: Cleanliness, staff & service, property conditions & facilities
Just a great hotel - location, rooms, stay, breakfast,...!!
Stayed 3 nights in Nov 2018
Response from Simon Zaglmann on 10 Dec 2018
Dear guest, Thank you for your review. We are happy that you liked our rooms, traditional breakfast and the best location in the city. We are looking forward to welcoming you back at our hotel. Sincerely yours, Simon Zaglmann General Manager, Kempinski Hotel Moika 22

4/10 Poor

Guido, Switzerland

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Thé positoon was fantastic, the hotel was old and not at the level of the name
Stayed 1 night in Oct 2018
Response from Simon Zaglmann on 29 Oct 2018
Dear Guido, Thank you for taking the time to write your review and we sincerely appreciate your feedback. We are terribly sorry to hear that you were not satisfied with your stay at our hotel. We hope that you will give us a chance to show our improvements and stay with us again. Sincerely yours, Simon Zaglmann General Manager, Kempinski Hotel Moika 22

10/10 Excellent

donghoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Simon Zaglmann on 29 Oct 2018
Dear guest, Thank you for your review. We are looking forward to welcoming you back at our hotel. Sincerely yours, Simon Zaglmann General Manager, Kempinski Hotel Moika 22