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Reviews of La Trelade Hotel

3 out of 5
La Trelade Hotel
Forest Road, St. Martins, Guernsey

Reviews

8.0

Very good

Rating 10 - Excellent. 45 out of 130 reviews" "
Rating 8 - Good. 54 out of 130 reviews" "
Rating 6 - Okay. 19 out of 130 reviews" "
Rating 4 - Poor. 8 out of 130 reviews" "
Rating 2 - Terrible. 4 out of 130 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

benjamin

Stayed 2 nights in May 2024

8/10 Good

ANDROULLA

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was very friendly and we received an outstanding service . Food was not that brilliant. The only thing I will change is have a smaller menu but quality cooking.
Stayed 1 night in May 2024

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very little communication at check-in or afterwards. Room very clean and bathtub nice. Couldn't get kettle to work. Restaurant on site with good food. Well connected by bus but far away from city centre. Beautiful beach, Petit Bot, and Little Chapel within walking distance. Pricey for location.
Stayed 1 night in May 2024

10/10 Excellent

darren

Business traveller
Liked: Cleanliness, staff & service, amenities
Great area for where we needed to be but bus travel into town not walkable
Stayed 8 nights in Mar 2024

8/10 Good

timothy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Reception on 31 Oct 2023
Thank you for staying with us and for the great feedback.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reception on 24 Oct 2023
Thank you for the great rating. Looking forward to welcome you once again.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
I travel around the UK with work and this has to be my favourite hotel, spacious comfortable room, fantastic breakfast, gym/ pool included in the price (not all hotels do this) and the staff were brilliant too. Overall 10/10.
Stayed 3 nights in Oct 2023
Response from Reception on 24 Oct 2023
Thank you for your wonderful feedback. Looking forward to welcome you once again on your next visit.

6/10 Okay

James

Stayed 2 nights in Jul 2023
Response from Reception on 26 Aug 2023
Thank you for staying at La Trelade Hotel.

2/10 Terrible

Kevin

Travelled with family
I will never out of principle stay in this hotel, would advise everyone the same. If necessary pay more and be guaranteed a pleasant unstressed stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

Joseph

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in Jun 2023
Response from Reservation Team on 19 July 2023
Thank you for the feedback, we will be glad to welcome you once again :)

8/10 Good

mark

Stayed 2 nights in Jun 2023
Response from Reservation Team on 17 June 2023
Thank you for the feedback, we will be glad to welcome you once again :)

6/10 Okay

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful. Nice rooms, big and double bed for solo traveller. Indoor pool and gym great for rainy days.
Stayed 3 nights in May 2023
Response from Reservation Team on 17 May 2023
Thank you for the great appreciation, we are glad to know you had a wonderful stay with us.We are looking forward to welcome you once again on your next travel.Thank You,La Trelade Hotel

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for me
The hotel was quiet for my 4 night stay, so I got lots of attention. All the staff were friendly and helpful. Breakfasts were fab too. I will definitely return here at som future date, especially as its close to the Airport. Ohh and the Liberation beer on tap was excellent.
My room
Stayed 4 nights in May 2023
Response from Lalaine on 8 May 2023
Thanks Paul for that great feedback, glad to know you had a wonderful stay with us.Looking forward to welcome you once again here at La Trelade Hotel on your next journey.Thank you!!!

10/10 Excellent

Timothy, Harrogate

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little rundown but clean and comfortable with friendly staff. Conveniently on bus route from airport to town, bus stop is just outside the front.
Stayed 1 night in Mar 2023
Response from La Trelade on 25 Mar 2023
Thank you for the wonderful review. Looking forward to welcoming you once again.

8/10 Good

Timothy, Harrogate

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quirky hotel which may not suit everyone. I am more than happy to stay here as it is convenient and has easy access by bus to the airport. The place could do with updating but the staff are friendly and go out of their way to make your stay enjoyable. When I travel to Guernsey this is my hotel of choice

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2022
Response from Lalaine on 27 Dec 2022
Thank you for the feedback, be glad to welcome you once again.

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
4 star hotel
Hotel in great location. Good facilities, staff very helpful would recommend and visit again.
Stayed 3 nights in Aug 2022
Response from Lalaine on 11 Aug 2022
Thank you for such great compliment. Looking forward on your next stay with us.

4/10 Poor

Gavin

Business traveller
Disliked: Amenities, property conditions & facilities
Very tired and run down. Really poor internet and poorly maintained, but breakfast was enjoyable and overall was a restful nights sleep. Just needs a bit of a face lift and some fresh vigor! Could have done with an iron and ironing board as well, and carpets i think could have done with a good deep clean!
Stayed 1 night in Aug 2022
Response from Lalaine on 11 Aug 2022
Hello Gavin, appreciate your feedback on your stay with us. Meanwhile, our internet connection has been enhanced and speed up. Iron and board are available in the Reception Desk at all times. Looking forward on welcoming you once. Thank you.

8/10 Good

GARY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Reception on 12 Oct 2021
Hi Leigh Thank you for your 10 out 10 review. Hope to see you again soon. Peter Reception

10/10 Excellent

Hillius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and hotel was great
Stayed 4 nights in Dec 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

hugh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was the only resident!! Still more thanok
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
My family and I had two twin rooms. The rooms are quiet and clean so they definitely cover my two biggest priorities. While the rooms are comfortable, they are in need of a refresh. The bathrooms are actually in very good shape and seem to be kept up or more recently refreshed compared to the rest of the room. The hotel is close to the airport. There is not a lot to the outside of the property, but it was enjoyable sitting out front and having a drink in the evening. There was one gentleman on staff who was extremely helpful. The rest of the staff did not seem to want to be bothered much, but I was not there to make friends. The breakfast was fine. There is a continental buffet with different egg and meat plates also included.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Shame
Old tired dated the best bit of the hotel was the barman / waiter the food was dreadful and no cooked breakfast which was probably for the best. WiFi was very iffy
Stayed 1 night in Dec 2019

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no problems
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Oct 2019

6/10 Okay

David

Disliked: Staff & service
Stayed 1 night in Oct 2019

2/10 Terrible

Trevor

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

10/10 Excellent

bryany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
hotel was lovely & clean. A great breakfast. Room decor was a little tired but VERY clean. Staff friendly & helpful. This was my second stay here and will stay again.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Location was good. But the building is looking very tired and scruffy. Reception was mostly un atttended. I asked for some extra tea bags and was told we are allocated 2 per day per room and any additional tea bags are charged at 50 pence each! We are vegetarians and asked for veggie sausages at breakfast and was told they dont have any, we were there for 3 nights it would have been nice if they had made the effort to purchase some for us. Staff were very nonchalant in their attitude rarely making eye contact or speaking pleasantries. Would not recommend. Its a shame as the building clearly has great potential.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 4 nights in Sep 2019

8/10 Good

Daniel, Portsmouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was well situated from the airport however the draw back here was that we could hear planes frequently the hotel could benefit from sound proofing it was not the warmest welcome but professional none the less the WiFi was poor and the gym equipment was somewhat lacking the on site restaurant was absolutely lovely great staff amazing food and wine selection I did find the sauna charge rather odd didn’t expect to pay to use something like that so didn’t use it and the changing facilities could do with updating as the lockers do not accept new pound coins and the staff do not have tokens
Stayed 2 nights in Aug 2019

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good friendly staff ideal location for airport
Stayed 3 nights in Aug 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value!
Comfortable, clean - very pleasant
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
The hotel was perfectly adequate if somewhat dated. The staff were all friendly and most helpful. The restaurant was good with a different type of menu from the norm. Ideal location for airport passengers, as it is literally 5 minutes from the terminal.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel setting was very good as we could get from the airport and into St Peters port and also all over the island from the bus stop just across the road. The hotel itself has a very good health centre, the bedroom we had was quite roomy and clean and best of all the breakfast was excellent as was the evening meal we had in the Sahara restaurant. Staff were welcoming and hard working. Overall a very good hotel in a good position.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected for a three star hotel
I am a regular user of this particular hotel, so as far as I was concerned, everything was the same as it always is. Clean and neat.
Stayed 1 night in May 2019

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at home trelade st martins Guernsey
Clean friendly staff food excellent had issues with hot water at times during stay as showers cold pool clean
Stayed 4 nights in Apr 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday celebration
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good spa facility and pool although water a little below temperature In would expect. Very good room, friendly staff, decent fresh cooled breakfast. For April the duvet was quite thin.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, staff very helpful. The swimming pool was out of action but that is the only downside
Stayed 1 night in Dec 2018
Response from Reservations & Reception Manager on 29 Jan 2019
Thank you so much for your kind words. We look forward to welcoming you once more in a near future.

6/10 Okay

Verified traveller

Although the rooms are okay but v v limited fooding options. The heating is also not upto the mark.
Stayed 4 nights in Nov 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018

8/10 Good

ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

6/10 Okay

Alison

Liked: Cleanliness, staff & service, room comfort
Convenient hotel for airport
We were mostly here for a holiday with an alumni event added on! Hotel is very convenient for the airport and the staff are very helpful. Just a little tired in places but very good value.
Stayed 3 nights in Oct 2018