2/10 Terrible
Stephanie, Medford
Travelled with family
25 Apr 2024
BED BUGS
I found bedbugs in my bed I smooshed one that was full of blood found some other ones that were underneath the sheet took a picture of them have a picture of the bite marks we received from them getting us getting bitten in the middle of the night I had to call multiple times for them to get somebody to come in which they had finally had them come in on Wednesday when we checked out on Sunday and then they came back and said there was no trace of bedbugs. Please explain to me how I can have a picture of the bedbugs along with our bite marks on us and we’re told there was no bedbugs and we got zero compensation besides I can give you 8k points which doesn’t help the experience I had to wash everything when we got home left it outside so I wouldn’t bring any of it in the house, had to buy a steamer that I had to steam my luggage cause I can’t put that in 122° dryer not all I would ever ever ever stay here or anybody ever coming here. Do not go to the Hyatt Regency arc in St. Louis horrible experience.
Stephanie
Stayed 2 nights in Apr 2024