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Reviews of Rusacks St Andrews

5 out of 5
Rusacks St Andrews
Pilmour Links, St. Andrews, Scotland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 234 out of 295 reviews" "
Rating 8 - Good. 32 out of 295 reviews" "
Rating 6 - Okay. 17 out of 295 reviews" "
Rating 4 - Poor. 8 out of 295 reviews" "
Rating 2 - Terrible. 4 out of 295 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the most enjoyable stays I have ever had at a hotel. Beautiful common areas, incredibly comfortable accommodations and a staff that has been superbly trained in the art of SERVICE.
Stayed 1 night in May 2024
Response from Michaela on 19 May 2024
Dear Jonathan,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!...beautiful place
Stayed 1 night in May 2024
Response from Michaela on 12 May 2024
Dear Shirley,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

6/10 Okay

Wyatt, Edmond

Liked: Cleanliness, staff & service, amenities
Very disappointed in the shower in my room. Never had water and unable to shower.
Stayed 1 night in Apr 2024
Response from Michaela on 22 Apr 2024
Dear Wyatt,Thank you so much for taking the time to review your recent stay. I deeply regret any inconvenience you may have experienced regarding the temporary lack of water in your room. Please accept my sincerest apologies for any disruption this may have caused during your visit. Due to the nature of the building the water system may require a few additional minutes to restart but I would like to assure you that our Maintenance team working very hard to solve this issue. Also your next visit to St. Andrews, please reach out to me directly as Front of House Manager I am committed to ensuring that your future stay exceeds your expectations. I will personally oversee every detail of your reservation to ensure you have a most pleasant and seamless experience with us. Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

James Ivey Beatty

Liked: Cleanliness, staff & service, property conditions & facilities
Parking not so accommodating to guests unless you do the valet which is very costly.
Stayed 5 nights in Mar 2024
Response from Michaela on 9 Apr 2024
Dear James, Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michaela on 27 Apr 2024
Dear Amy,Thank you so much for taking the time to review your recent stay. I am delighted to see that overall you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at the property and from the moment we arrived at reception. The concierge took us to our room and showed us around. The room was comfortable and very well presented, with great amenities like coffee machine and ropes available. We had a pre dinner drink at the 18th Bar and Restaurant and dined locally at the Haar. In the morning we had a perfect seat overlooking the 18th and beach view. Friendly and welcoming staff, with great facilities. Really good location for walking around the town centre.
Stayed 1 night in Mar 2024
Response from Laura Gow on 31 Mar 2024
Dear Kim,Thank you so much for taking the time to review your recent stay. I am delighted to see that you thoroughly enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future. Sincerely,Laura GowReception Manager

10/10 Excellent

Galia, Florham Park

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This is a fabulous property!! The hotel is absolutely gorgeous and luxurious. The rooms are decorated beautifully with very comfortable beds. The bathroom was sparkling clean. The food options were great. We had dinner and breakfast next morning and both meals were delicious. The staff was super friendly and went out of their way to give us recommendations for things to do/see and to show us how to get places! I highly recommend this hotel and hope to be back for a longer visit!
Stayed 1 night in Mar 2024
Response from Laura Gow on 29 Mar 2024
Dear Galia,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future. Sincerely,Laura GowGuest Relations Representative

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michaela on 18 Apr 2024
Dear Eric, Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Scott, Santa Rosa

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Michaela on 18 Apr 2024
Dear Scott, Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Jocelyn, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Fab hotel in a great location
Stayed 1 night in Mar 2024
Response from Michaela on 19 Mar 2024
Dear Jocelyn,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 25 Mar 2024
Dear Megan,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the pleasure of welcoming you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Kristin, Locust Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rusacks was one of my favorite ever hotel experiences! Stunning property overlooking the 18th green and the ocean, easy walk to ruins, shops, restaurants, the University buildings, EXCEPTIONAL staff, 3 wonderful restaurants, impeccable rooms, super classical yet totally new and updated inside, just a PERFECT 10!!!! I miss it already!!!!
Stayed 4 nights in Feb 2024
Response from Michaela on 19 Mar 2024
Dear Kristin,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Dany

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and staff, friendly, professional, helpful. Because of them I managed to play at the Old Course (I’m from Canada, I didn’t know golf would be available this time of year… they gave me the idea and helped me make it happen!) The atmosphere was great, it seemed like all guests were having a good time. The “One Under” pub downstairs was fantastic… I had a great time thank you for everything guys!
Stayed 2 nights in Feb 2024
Response from Michaela on 23 Feb 2024
Dear Dany,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

4/10 Poor

sunny

Business traveller
Liked: Room comfort
1- like other reviewers, I also experienced plumbing issues ( hot water delay) water not maintaining temperature. 2- As a global traveler, this was the smallest room I ever stayed in. 3- For breakfast, I felt like porridge was microwaved and pancakes were from Tesco. 4- breakfast service was attentive
Stayed 3 nights in Feb 2024
Response from Michaela on 23 Feb 2024
Dear Sunny,Thank you so much for taking the time to review your recent stay. I am delighted to see that overall you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Michaela on 23 Feb 2024
Dear Beth,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely,Michaela Aristhene Front of House Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel & Staff
Fantastic stay at Rusacks St Andrews. 10/10
Stayed 1 night in Feb 2024
Response from Michaela on 23 Feb 2024
Dear Robert,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely,Michaela Aristhene Front of House Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Mar 2024
Dear Matthew,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

RICHARD

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
From start to finish, the staff in this hotel are very professional. Excellent food in all of the restaurants Great atmosphere Look forward to my next visit
Stayed 2 nights in Feb 2024
Response from Michaela on 23 Feb 2024
Dear Richard,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

8/10 Good

David

Travelled with group
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear David,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing stay
First impressions of the hotel were good. There was a warm welcome and the decor is lovely. Unfortunately, we spent the first night in a warm room with no hot water. We were assured it would be fixed in the morning but no-one came. When we followed up, we asked to change rooms. We then ended up with hot water but a freezing room. It was a dreary weekend in St Andrews and we kept coming in from the rain hoping to get warmed up. It was unusually difficult. Service was mixed. For instance, the food at breakfast was lovely but on day one the table was set with dirty cutlery and on day two with cracked crockery. Overall, not what we were expecting.
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Guest,Thank you for your genuine & informative review which my team and i very much appreciate. I was truly disappointed to learn that overall your stay with us was not a pleasant one and i wish to convey my sincere apologies on this occasion. I have duly noted your concerns and shared with my relevant personnel to ensure such scenarios do not reoccur in the future. We do hope that despite these challenges we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay - thank you
Fantastic stay. We were upgraded to a lovely balcony room with views of the 18th. Hotel is beautiful and service is excellent. My only suggestion would be to review the wine list in the Bridge. There are limited choices by the glass and those that are there are of a very similar style, particularly the whites. Thanks for a lovely stay
Stayed 2 nights in Jan 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water!
Stayed 1 night in Dec 2023
Response from General Manager on 13 Feb 2024
Dear Paul,Thank you for your genuine review which my team and i very much appreciate. We have duly noted noted your feedback on hot water issue which has now been rectified. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from General Manager on 13 Feb 2024
Dear Mark,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

8/10 Good

Paul

Stayed 1 night in Jan 2024
Response from General Manager on 13 Feb 2024
Dear Paul,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Shocking kitchen service
Unfortunately a very poor experience. Having stayed at the Rusacks several times before this was booked for my father in laws 60th birthday. The rooms were nice and the meal we had at the rooftop restaurant was very good but the breakfasts both morning were an absolute shambles and the lack of communication from staff to guests was appalling. It was clear that lots of complaints were made to the hotel about breakfast service. On our first morning 4 breakfasts took 45 minutes to arrive and when they finally did 2 of the dishes were cold. It was never communicated to us why it took so long and we asked several times what was going on with no other answer other than “it’s on its way.” Morning 2 was even worse. It took over 70 minutes for our 4 cooked breakfasts to arrive. We asked several times what was going on and were given little to no answer. Repeatedly told it is being cooked and will be 4-5 minutes. We only ordered eggs, toast, sausage bacon and eggs. On morning 2, 2 of the breakfasts were wrong when served after over 70 minutes waiting and a massive hair was found on my wife’s eggs. This is the first time I have ever written a negative review in all the years of traveling however the management of the kitchen at the hotel, communication to the diners and generally the poor excuses given by the kitchen/manager were terrible. Overall a really poor experience and unlikely to return as it was a mess and you did not leave feeling satisfied.
Stayed 2 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Sir,Thank you for your genuine & informative review which my team and i very much appreciate. I have reviewed your matter in full and i wish to convey my sincere apologies for our shortcomings on this occasion. I greatly value all feedback and it is clear we did not deliver our high levels of quality service that we strive to achieve on a daily basis. We have reviewed and tweaked our breakfast service & food offering so that we can serve both continental and hot breakfast products in a timely & quality manner for all our loyal patrons. We do hope we have the opportunity to welcome you back in the near future and showcase a much more positive breakfast experience for you. Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 13 Feb 2024
Dear Ian,Thank you for your high rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to town centre and with amazing views over the golf course and West Sands
Response from General Manager on 13 Feb 2024
Dear Christoph,Thank you for your positive review and high rating which my team and i very much appreciate. I was delighted to learn that you had a most pleasant experience with us and we do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t fault it
Couldn’t fault it. Friendly team. Great breakfast. Perfect location for golf.
Stayed 3 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Nick,Thank you for your positive review & high rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Brian,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Abbe

Stayed 3 nights in Nov 2023
Response from General Manager on 6 Dec 2023
Dear Abbe,Thank you for your positive review & high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear William,Thank you for your positive rating and i do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Mark,Thank you for your positive rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Margaret, St Ives

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Margaret,Thank you for your positive review which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Fumitaka

Stayed 1 night in Nov 2023
Response from General Manager on 12 Dec 2023
Dear Fumitaka,Thank you for your high rating which my team and i very much appreciate. We do hope we have he opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight in lovely hotel
Great overnight stay while visiting son in St Andrews. Staff were super helpful and polite. Room was beautiful. Chose the hotel as it is dog friendly and they certainly were. Would definitely stay again.
Bedroom
Doggy welcome
Bathroom
The beach
Stayed 1 night in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Kathy,Thank you for your positive review & high rating which my team and i very much appreciate. I was delighted to learn that you had a most memorable experience with us visiting your son and also you found our location dog friendly. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michaela on 14 Nov 2023
Dear Edward,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative

10/10 Excellent

Steven

Stayed 2 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Steven,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Lorraine

Stayed 1 night in Nov 2023
Response from Michaela on 14 Nov 2023
Dear Lorraine,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela AristheneGuest Relations Representative

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rusacks is incredible. The staff were exceptionally accommodating and obviously catered to me as a golfer. My does not golf so I couldn't get a tee time set up as a single at The Old Course but they sent someone out to see how many people were in the queue and called me once I needed to head over to insure I could play. The rental clubs were newer Titleist with a Scotty Cameron putter! Bathroom had heated floors. The only hotel we stayed in during our trip that actually had a refrigerator in the room. Overall a tremendous experience and I will definitely be returning.
Stayed 1 night in Oct 2023
Response from Michaela on 10 Nov 2023
Dear Timothy,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela AristheneGuest Relations Representative

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and views next to the old course and easy walk to pubs and restaurants. The breakfast was exceptional and staff was kind and responsive. First class.
Stayed 5 nights in Oct 2023
Response from Michaela on 11 Nov 2023
Dear Ryan,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative

6/10 Okay

Phil

Liked: Property conditions & facilities
Disappointing
Poor check in, no welcome. No free wine as promised. Tiny bedroom and no upgrade even though hotel was empty and hotels.com gold promise. On the positive, good breakfast.
Stayed 1 night in Nov 2023
Response from General Manager on 6 Nov 2023
Dear Phil,Thank you for your genuine & informative review which my team and i appreciate. I was most disappointed to learn that your stay with us was not a pleasant one and i will ensure our reception mgr. reviews your comments with our team members and thank you for your kind words on our breakfast service. We do hope we have the opportunity to welcome you back .Best wishesSeamus CoenGeneral Manager

6/10 Okay

Gillian

Stayed 1 night in Sep 2023
Response from General Manager on 30 Nov 2023
Dear Gillian,Thank you for your genuine review which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Dear Guest,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

6/10 Okay

Constance

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I’ve long wanted to stay here - although sadly it didn’t really live up to expectations. Firstly got locked in bathroom, toilet seat broken, a/c not working, room not serviced until 5pm and a long wait for breakfast which was pretty mediocre when it arrived. The staff were all excellent and maybe the rooms in the new area are better but this certainly wasn’t 5 star in my opinion.
Stayed 1 night in Oct 2023
Response from General Manager on 2 Nov 2023
Dear Constance, Thank you for genuine review and rating which my team and i very much appreciate. I was disappointed to learn that you stay was not up to our usual high standards and i wish to convey my sincere apologies for our shortcomings on this occasion. We do hope we that we have the opportunity to showcase a much more positive experience the next time you visit St.Andrews.

6/10 Okay

Debbie

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from General Manager on 6 Nov 2023
Debbie,Thank you for your genuine rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located property
Stayed 1 night in Oct 2023
Response from General Manager on 2 Nov 2023
Dear Colin,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 2 Nov 2023
Dear Edward,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.

10/10 Excellent

Steve

Stayed 1 night in Oct 2023
Response from Michaela on 11 Nov 2023
Dear Steve,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative

6/10 Okay

Richard

Stayed 2 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Dear Richard,Thank you for your genuine rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Pamela

Stayed 3 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Dear Pamela,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager