The staff were this hotel's saving grace as nearly everyone seemed to be complaining about multiple aspects of it. The rooms are very tired, especially the decor. In our room half the lampshades was damaged. The bath was small and with chipped enamel, the overhead shower was not contained by the glass panel, resulting in the floor being wet and the bathroom door de-laminating. It was only possible to gain sufficient light to put makeup on by going into the bathroom and standing in front of the mirror. None of the heated towel rails worked it seemed but we were instead, given new towels every day.
Breakfast was OK but on our first day they severely under catered for the number of guests.
There was a gluten free section offering cornflakes, make your own porridge, bread and a dedicated toaster. As for the cooked breakfast options, there was no advice offered as to what was GF and, being self service, we saw evidence of cross contamination. Coffee was from a machine and not recommended.
We thought that we would spend some time on the first morning sitting in the lounge. I was told that I could use the hot drinks machine to make us 2 cups of green tea if it was turned on but as I was preparing to use it I was informed that it was £3.50 a cup. We returned to our room and made our drinks for free.
Overall, it served its purpose but we would neither return nor recommend it