Reception

Reviews of The Bridge

2.5 out of 5
The Bridge
2 Montagu Road, Smithton, TAS

Reviews

8.0

Very good

Rating 10 - Excellent. 87 out of 275 reviews" "
Rating 8 - Good. 119 out of 275 reviews" "
Rating 6 - Okay. 47 out of 275 reviews" "
Rating 4 - Poor. 14 out of 275 reviews" "
Rating 2 - Terrible. 8 out of 275 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Athol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The position in town was good. But on public holiday all eatery were closed even the hotel did serve breakfast unles you ordered the night before
Stayed 2 nights in Mar 2024
Response from Kelli - Venue Manager on 18 Mar 2024
Thanks for your feedback Athol, we appreciate you taking the time to review.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelli - Venue Manager on 18 Mar 2024
Thanks Glenn!

8/10 Good

Karen

Stayed 1 night in Feb 2024
Response from Kelli - Venue Manager on 4 Apr 2024
Thanks for the review Karen!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My stay would have been great if i could have had a shower... I stood there for at least 2 or 3 mins waiting for the hot water to come up from down stairs..to no avail. Instead of renovating the poker machine room try renovating the bathrooms in the hotel... they look like they are out of the 1950's and bring the hot water cylinders up to the first floor so the paying customer can have a shower.. other than that it was good.
Stayed 2 nights in Feb 2024
Response from Kelli - Venue Manager on 22 Feb 2024
Thanks for your feedback Paul.We do have plans to renovate the bathrooms this year as we agree, they are slightly dated.

8/10 Good

Rainier

Business traveller
Liked: Cleanliness, staff & service
The property is basic, a bit outdated, and probably could do with some repairs and upgrading. However, it is a cheap and convenient option for short stay accommodation.
Stayed 1 night in Jan 2024
Response from Kelli - Venue Manager on 22 Feb 2024
Thanks for your review Rainier.We do have plans for renovation in the near future.

4/10 Poor

Sharon

Disliked: Staff & service, property conditions & facilities
Reception closed, sign said to go to Bistro Bar. Bar staff had to go and find someone to check me in. They then tried to give me directions to return to the reception area where I had just come from. Trying to book a table for dinner on arrival, approx 5.30pm, we were told we could not have a table for 6 until 7pm. We were then told at just after 8pm, when we wanted to order dessert, that the kitchen was closed but she would go and talk to the chef. He agreed to prepare desserts for us. There were plenty of empty tables in the bistro all evening so we were at a loss as to why we had to wait until 7pm especially as we had children with us who tend to be accommodated earlier at bistros. We had 2 family rooms. 1 room had curtain hanging off at end and therefore wouldn't cover the window properly. We couldn't fix it. 2nd room centre light not working and 1 bedside light not working as a part missing. We were told on departing the missing part was on order. This made a dark and gloomy room. On the good side we had plenty of lovely towels, washers and 2 bath mats.
Stayed 1 night in Jan 2024
Response from Kelli - Venue Manager on 23 Jan 2024
Hi Sharon,Thank you for review, we have taken note of the maintenance issues which have now been rectified, and apologise for any inconvenience this may have caused during your stay with us.Being that our bistro is very busy with both houseguests and locals alike, there is sometimes a wait to allow our kitchen team to operate to their very best, this would be why our bookings were spaced out and it may have seemed there were lots of empty tables. I am however pleased our staff were able to accommodate your request for a table at short notice.Thank you again for taking the time to provide us with your feedback!

10/10 Excellent

Nathanael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Good facilities
Stayed 2 nights in Jan 2024
Response from Kelli - Venue Manager on 23 Jan 2024
Thanks Nathanael,Our staff are the best and we are very pleased you enjoyed your stay with us!

10/10 Excellent

Keigo

Stayed 7 nights in Dec 2023
Response from Kelli - Venue Manager on 23 Jan 2024
Thanks for the rating Keigo

6/10 Okay

Suk Maan

Travelled with family
Liked: Cleanliness, staff & service
We walked into the motel to make a last minute booking for our family of four in Christmas peak season. The lady of the front desk was very helpful to get a room that would fit us, separate from the pub. The room itself was basic but clean and surprisingly quiet overnight, despite being so close to the pub. The motel is next to a park so that was handy for our kids to round around.
Stayed 2 nights in Dec 2023
Response from Kelli - Venue Manager on 23 Jan 2024
Thanks for the review Suk!

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet.
Stayed 2 nights in Dec 2023
Response from Kelli - Venue Manager on 23 Jan 2024
Thanks Peter,Pleased you enjoyed a quiet and peaceful stay with us!

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kelli - Venue Manager on 9 Nov 2023
Thank you for the review Russell!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great meals
Stayed 2 nights in Oct 2023
Response from Kelli - Venue Manager on 7 Nov 2023
Thanks Julie!

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kelli - Venue Manager on 7 Nov 2023
Thanks for the review Janine!

6/10 Okay

Chloe

Travelled with partner
Clean enough. Car parks a bit ordinary and with the amount of hooning happening around and being right next the bottle shop and pub we were a little concerned the car would get broken into or stolen
Response from Kelli - Venue Manager on 2 Oct 2023
Thanks for your feedback Chloe

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to city. recently renovated.
Stayed 1 night in Jul 2023
Response from Kelli - Venue Manager on 2 Aug 2023
Thanks for the great review Steven!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff went above and beyond
We stayed in the Queen Motel room. (21/4) Everything inside was fresh, appeared new and was clean and comfortable. The Queen motel room looked exactly the same as the pictures on the website. Although it was quite warm when we were there, I imagine the room would be very warm in winter (electric blankets, heat pump and spare blankets). We had our dinner in the attached bistro, and it was really good. The staff were fantastic, although they were busy, they were friendly and smiling. The staff went above and beyond, when stupid me left my pillow behind. I received a phone call, and an offer was made (that I took up) to post the pillow (my own cost). Within in a week I received the pillow. They didn't have to do that, as it was all my fault, but they went out of their way, and I am very grateful. If we are in Smithton again, we would definitely stay here (I won't forget my pillow next time), and we would recommend staying here.
Stayed 1 night in Apr 2023
Response from Kelli - Venue Manager on 11 May 2023
Wow Andrea, thank you for such a glowing review!We love hearing feedback like this from our guests, and are so pleased you had a great stay with us!We hope to see you again some time should you be down this way.Thank you!!

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Kelli - Venue Manager on 25 Apr 2023
Thanks Diane

8/10 Good

Teresio, Flinders Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well maintained
Stayed 2 nights in Mar 2023
Response from Kelli - Venue Manager on 28 Mar 2023
Thanks for the review Teresio!

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and was upgraded to a motel room at a reduced price upon arrival.
Stayed 1 night in Mar 2023
Response from Kelli - Venue Manager on 20 Mar 2023
Thanks Geoff!We are really pleased you enjoyed your stay with us.

8/10 Good

Amber

Liked: Staff & service
Good value, can't complain for the price. The staff were great and everything there that I needed but it felt a bit dated and not the most clean. I appreciated that I could get a single room to keep costs low.
Stayed 2 nights in Mar 2023
Response from Kelli - Venue Manager on 20 Mar 2023
Thanks for your feedback Amber.Our pub is quite old but we do like to maintain it to a high standard - we will pass on your feedback to our housekeeping team as we are always looking at ways to improve.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel in a beautiful area.
Nice clean friendly motel in the midst of a beautiful area.
Stayed 3 nights in Mar 2023
Response from Kelli - Venue Manager on 16 Mar 2023
Thanks John, so pleased you enjoyed your stay with us!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Mar 2023
Response from Kelli - Venue Manager on 16 Mar 2023
Thanks for the rating Mark!

10/10 Excellent

Maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property to stay at. Meals good. Staff friendly and helpful
Stayed 1 night in Mar 2023
Response from Kelli - Venue Manager on 20 Mar 2023
Glad you enjoyed your stay at our hotel Maree!The food is certainly delicious!

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member accommodated our request to upgrade from economy twin bed room to a queen room with minimal fuss
Stayed 3 nights in Feb 2023
Response from Kelli - Venue Manager on 16 Mar 2023
Thanks for the rating Rachel, we really appreciate it!

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely refurbished room with comfortable bed and hot shower. Great to have cutlery and crockery, kettle, toaster, iron & ironing board. Very friendly staff member on check-in
Stayed 2 nights in Feb 2023
Response from Kelli - Venue Manager on 16 Mar 2023
Thanks for the review Anne.We are pleased our rooms provided all your needs to make your stay with us a pleasant one!

6/10 Okay

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Meals were terriblee
Stayed 1 night in Feb 2023
Response from Kelli - Venue Manager on 23 Feb 2023
Hi John,We are sorry to hear you did not enjoy your meals - we normally get such great feedback from our meals.We do thank you for your review though, and will pass on your feedback to our kitchen team.

10/10 Excellent

Barbara

Stayed 1 night in Feb 2023
Response from Kelli - Venue Manager on 23 Feb 2023
Thanks so much Barbara!

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to facilities, great menu
Stayed 2 nights in Feb 2023
Response from Kelli - Venue Manager on 23 Feb 2023
Thanks Elizabeth, we are pleased you enjoyed your stay with us!

6/10 Okay

Rainier

Business traveller
Liked: Staff & service
Bathrooms need a bit of an upgrade, rooms are very small and don't have much room to move around. Comfortable for a short stay only.
Stayed 2 nights in Feb 2023
Response from Kelli - Venue Manager on 23 Feb 2023
Hi Rainier,We do have plans to upgrade all our bathrooms in the very near future, and have already started on some.Thanks for the feedback!

2/10 Terrible

Debbie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Changed rooms at 10 oclock at night as we had a mouse running around under our bed, only to be put into another room which wasn't very clean..
Stayed 1 night in Feb 2023
Response from Kelli - Venue Manager on 23 Feb 2023
Hi Debbie,We can only apologise for this. Our venue is regularly maintained and treated by a pest controller for all creepy crawlies and rodents. We are sorry one has obviously slipped through the cracks and this is not a regular occurrence.

8/10 Good

Angela

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023
Response from Kelli - Venue Manager on 9 Feb 2023
Thanks for the review Angela!

8/10 Good

Brent

Business traveller
Liked: Staff & service, amenities
It is fine for what it is, value for money convenient accommodation.
Response from Kelli - Venue Manager on 5 Jan 2023
Thanks for the positive feedback Brent, we hope to see you again sometime!

10/10 Excellent

Caroline

Stayed 1 night in Dec 2022
Response from Kelli - Venue Manager on 23 Dec 2022
Thanks for the fantastic review Caroline!

8/10 Good

Brent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and tidy, comfortable beds.
Response from Kelli - Venue Manager on 23 Dec 2022
Thanks Brent, we appreciate your feedback!

8/10 Good

EUITAEK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Kelli - Venue Manager on 1 Dec 2022
Thanks for the review!

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smooth Smithton
Nice new room,close to excellant bistro. Pleasant helpful staff.
Stayed 1 night in Nov 2022
Response from Kelli - Venue Manager on 1 Dec 2022
Thanks Geoffrey, we are pleased you enjoyed your stay with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic
Response from Kelli - Venue Manager on 10 Nov 2022
Thanks Robert! We think our staff are pretty great too.

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
As always the girls are very friendly and supportive, very pleasant stay
Stayed 4 nights in Oct 2022
Response from Kelli - Venue Manager on 17 Oct 2022
Thanks Trevor!So pleased you enjoy staying with us and thanks for the positive review.

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the best in Smithton. Clean. Staff are friendly. It's an old building but well maintained.
Stayed 3 nights in Sep 2022
Response from Kelli - Venue Manager on 28 Sept 2022
Thanks so much for the great review Alexander!

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
Good basic facility for last minute booking.
Stayed 1 night in Sep 2022
Response from Kelli - Venue Manager on 22 Sept 2022
Thanks for your feedback Margaret!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stood out for it's cleanliness.
Stayed 1 night in Aug 2022
Response from Kelli - Venue Manager on 15 Aug 2022
Thanks for the great review Mark! We are glad you enjoyed your stay with us.

10/10 Excellent

judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded at no extra cost the room was clean and modern
Stayed 1 night in May 2022
Response from Kelli - Venue Manager on 4 July 2022
Thanks Judy, we are pleased you enjoyed your stay with us!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Kelli - Venue Manager on 12 May 2022
Thanks Stephen, appreciate the review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was very clean and comfortable, a little noisy but this is to be expected but it did not go on all night. staff friendly and helpful
Stayed 1 night in Apr 2022
Response from Kelli - Venue Manager on 2 May 2022
Thanks so much for the great rating! We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stopover in Smithton
Very friendly service and great meals.
Stayed 2 nights in Apr 2022
Response from Kelli - Venue Manager on 2 May 2022
Glad you enjoyed our meals and friendly atmosphere!

4/10 Poor

zhenyu

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Kelli - Venue Manager on 2 May 2022
Would love to know what we could do to improve. Please feel free to contact us with any issues.

10/10 Excellent

Janelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, bar staff friendly, dining meal food delicious! Would stay again.
Stayed 3 nights in Apr 2022
Response from Kelli - Venue Manager on 2 May 2022
Thanks Janelle, so happy you had a great time at our country pub!

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room. Friendly staff.
Stayed 1 night in Apr 2022
Response from Kelli - Venue Manager on 11 Apr 2022
Thanks Trevor, we appreciate the review!

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and location
Stayed 1 night in Mar 2022
Response from Kelli - Venue Manager on 30 Mar 2022
Thanks for the review Dianne, glad you enjoyed your stay with us!

8/10 Good

Andreas

Liked: Cleanliness, staff & service
kept well for its age
Stayed 2 nights in Mar 2022
Response from Kelli - Venue Manager on 22 Mar 2022
Thanks for the review Andreas