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Reviews of New Cape Inn

2.5 out of 5
New Cape Inn
Seng Poh Road,3, Singapore, SIN

Reviews

7.2

Good

Rating 10 - Excellent. 34 out of 200 reviews" "
Rating 8 - Good. 85 out of 200 reviews" "
Rating 6 - Okay. 52 out of 200 reviews" "
Rating 4 - Poor. 16 out of 200 reviews" "
Rating 2 - Terrible. 13 out of 200 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to subway and bus transport service to all parts of Singapore.
Stayed 6 nights in Apr 2024
Response from New Cape Inn on 22 Apr 2024
Dear Ema, Thank you for your review. Glad to have you during your recent visit to Singapore.Regards, New Cape Inn

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station. Some nice restaurants close by for either local or western cuisine
Stayed 1 night in Feb 2024
Response from New Cape Inn on 14 Feb 2024
Dear Andrew,Thank you for your review.Glad to have you during your recent visit to Singapore.Regards,New Cape Inn

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean & quiet hotel. Very convenient to MRT. Good for stopover.
Stayed 2 nights in Jan 2024
Response from New Cape Inn on 22 Jan 2024
Hi Angela,Thank you for your review.Glad to have you during your recent visit to Singapore.Regards,New Cape Inn

10/10 Excellent

Marylin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from New Cape Inn on 15 Jan 2024
Dear Marylin,Thank you for your review.We are glad to have you during your recent visit to Singapore.Regards,New Cape Inn

10/10 Excellent

Li

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from New Cape Inn on 11 Dec 2023
Dear Li,Thank you for your review.Glad to have you during your recent visit to Singapore.Regards,New Cape Inn

8/10 Good

aung

Stayed 3 nights in Sep 2023
Response from New Cape Inn on 23 Oct 2023
Dear Aung,Thank you for your reviewed.Glad to have you during your recent visit to Singapore.Regards,New Cape Inn

8/10 Good

SIN ENG

Liked: Staff & service
Disliked: Property conditions & facilities
Frankly the hotel is not impressive but at least it's a decent and clean place to stay-in. The location is good! Staff is helpful too!
Stayed 13 nights in Jul 2023
Response from New Cape Inn on 24 July 2023
Dear Sin Eng,Thank you for your review.Regards,New Cape Inn

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So accessible in regards to transport, food / restaurants. Manager been so accommodating and have granted our request to have our rooms in the same floor (for I have booked 4 rooms all together) but to my surprise we have our rooms next to each other.
Stayed 6 nights in Jun 2023
Response from New Cape Inn on 22 June 2023
Dear Grace,Thank you for your review.Regards,New Cape Inn

10/10 Excellent

Jonas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Got everything needed for an affordable stay, close to the MRT, food market and 7 Eleven
Stayed 5 nights in Jun 2023
Response from New Cape Inn on 27 June 2023
Dear Jonas,Thank you for your review.Regards,New Cape Inn

2/10 Terrible

Ben

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is not what it's being advertised. It looks nothing like the picture on the web site. The reception is rundown and the air conditioning unit was dripping water in the lobby. The carpet in the hallway to the room was worn out and have big patch of stain all over. The room is small the carpet is dirty and stained, you can acutely see the dust bunny at the end of the bed. The bathroom is old and the shower has mildew growing on the floor and walls. In term of house-keeping, we were told that it will be serviced every other day (new green program) which is ok with us as we normally hang our towels and reuse them. however due the the tropical temperature we did take more shower than expected and by the third day we were in need of fresh towels so we place our towels in the bathroom sink indicating that we need fresh towels, house keeping did not get the message or did not care about our request, they simply folded our wet towels and place them on the counter. Finally, I don't know how does the SG Clean folks certify their properties but how can you certify a property as sanitized when there is mildew growing on the shower wall. All of this is to say, I would recommend that you stay way from this hotel even though it is in a very nice neighbourhood.
Stayed 4 nights in May 2023
Response from New Cape Inn on 6 June 2023
Dear Ben,Thank you for your review.Regards,New Cape Inn

8/10 Good

Pattarapong, Bangkok

Travelled with group
In front of the property is Exit 1 of Havelock train station which is very convenient to travel around. The property condition and room is okay but overall of what I paid for and what I received. I am satisfied and will revisit.
Stayed 1 night in Mar 2023
Response from New Cape Inn on 6 Apr 2023
Dear Pattarapong,Thank you for your stayed with New Cape Inn.Regards,New Cape Inn

2/10 Terrible

Yuly

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very dirty bathroom . Not cleaning staff.
Stayed 4 nights in Feb 2023
Response from New Cape Inn on 3 Mar 2023
Dear Yuly,Thank you for your feedback.Regards,New Cape Inn

8/10 Good

Eusin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from New Cape Inn on 28 Feb 2023
Dear Eusin,Thank you for your stayed with New Cape Inn.Regards,

6/10 Okay

Lalith

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Good friendly service. They put effort into cleaning but not good enough; carpets are dirty, and the shower cubical needs to be cleaned. The management has to set a standard in cleaning along with their brand promise (SG Clean) and monitor the day-end checklist of the cleaners to make proper daily cleaning is to be maintained.
Stayed 5 nights in Jul 2022
Response from Front Office on 4 Aug 2022
Dear Lalith, Thank you for your feedback. Regards, Team New Cape Inn

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2022
Response from Front Office on 28 July 2022
Dear Geraldine, Thank you for your feedback. Team New Cape Inn

10/10 Excellent

Richard

Travelled with group
Liked: Staff & service, room comfort
It’s location is excellent, lot’s of great restaurant around. We roam around late at night at it was safe as well. Great for morning jog. I suggest that they remove the carpet, so that it will be perfect.
Stayed 1 night in Jun 2022
Response from Front Office on 28 June 2022
Dear Richard, Thank you for your reviewed. Regards, Front office team.

6/10 Okay

Alexis Wilson, Sentosa

Stayed 1 night in Jun 2022

8/10 Good

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very centralised location with an affordable price.
Stayed 5 nights in Apr 2022
Response from Front Office Team on 13 May 2022
Dear Mr Eddie, Thank you for your stayed with us. Regards,

8/10 Good

MENG SEE

Travelled with group
Liked: Amenities, property conditions & facilities
There is many restaurant and cafe near the hotel. Easy check in and the room is quite clean. Just a place to sleep and over night.
Stayed 1 night in Apr 2022
Response from Front Office Team on 26 Apr 2022
Dear Meng See, Thank you for your compliment. Regards,

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Expect basic but area is fantastic
The location is fantastic for dining and transportation. The staff is friendly and the daily housekeeping is good. However, the room is old, and the amenities are basic. Sometimes the towels are ripped. We got it at a unbeatable price and the towels get changed daily.
Stayed 12 nights in Dec 2021

10/10 Excellent

Hafiza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is truly a hidden gem in Singapore. Love the peace and tranquil environment. Spacious and clean room. Free breakfast and free parking. Staffs were helpful and friendly.
Stayed 2 nights in Jan 2022

8/10 Good

Nur Arina

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was affordable and easy to find. Staff were friendly and professional. The rooms were tidy and the amenities were fully functional. All the basics promised were there, so it's worth the price paid. However, the bedsheets and carpets had very clear stains in them so it wasn't super clean. You have to keep relogging into the WiFi too. I didn't mind, so it wasn't that big of a deal. Overall a pleasant stay :)
Stayed 1 night in Dec 2021
Response from Wilson Wong on 4 Jan 2022
Dear Guest, Thank you for your review and appreciate your constructive feedback.We look forward to welcoming you back again soon.

6/10 Okay

Didier

Business traveller
Liked: Cleanliness
gave us a run down room
Stayed 1 night in Nov 2021
Response from Front Office on 9 Dec 2021
Dear Didier, Sorry to hear that our room did not meet your expectation. Regards,

8/10 Good

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Front Office Team on 1 Dec 2021
Dear Mr Didier, Thank you. Regards

10/10 Excellent

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Front Office Team on 9 Nov 2021
Dear Mr Didier, Thank you for staying with New Cape Inn. Regards

8/10 Good

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Front Office Team on 3 Nov 2021
Hi Mr Didier, Thank you for your compliment. Regards,

8/10 Good

Kannan

Stayed 1 night in Oct 2021
Response from Front Office Team on 3 Nov 2021
Dear Kannan, Thank you for staying with us. Regards.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to many amenities particularly for food choices. Very reasonable rates overall for this place.
Stayed 5 nights in Oct 2021
Response from Front Office Team on 20 Oct 2021
Dear Michael, Thank you for staying with us. Regards, New Cape Inn

10/10 Excellent

Thiva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking not provide.
Stayed 1 night in Oct 2021
Response from Front Office Team on 20 Oct 2021
Dear Thiva, Thank you for your stayed with New Cape Inn. Regards, New Cape Inn

8/10 Good

Mitchelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a soft check in there.I like the blanket as it keep me warm.Im ok with the cleanliness and the room size.But wifi is not that blast.I did nit even get the connection and when i booked a room there i chose queen size bed but they gave je double only
Stayed 1 night in Oct 2021
Response from Front Office Team on 20 Oct 2021
Dear Mitchelle, Sorry to hear that our Wifi failed during your recent stayed with New Cape Inn. Thank you for your feedback. Regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021
Response from Front Office Team on 20 Oct 2021
Dear , Thank you for your compliment. Regards

10/10 Excellent

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Wilson Wong on 13 Oct 2021
Thank you for your review and we look forward to serving you again in the near future.

10/10 Excellent

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Wilson Wong on 13 Oct 2021
Thank you for your review and we look forward to serving you again in the near future.

10/10 Excellent

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Front Office Team on 10 Sept 2021
Dear Mr Didier, Thank you for your stayed with us. Regards,

8/10 Good

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Adlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Wilson on 24 Mar 2021
Dear Adlin, Thank you for staying with New Cape Inn. Regards Management of New Cape Inn

8/10 Good

Mohammad Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Wilson on 19 Feb 2021
Thank you for your review and the pleasure is ours to have been at your service. We're pleased to know that you had an overall great stay with us and we look forward to welcoming you again. Thank you

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORSY HOTEL IVE BEEN TO
Worst hotel experience in my life. Hidden unlawful regulations in place to try and earn more money out of the few customers they have. Pictures all fake, rooms look dilapidated, worst selfish condescending service. NEVER BOOK A STAY AT THIS TRASH PLACE PLS!
Stayed 1 night in Jan 2021
Response from Navinraj on 1 Feb 2021
Dear Guest, Thank you for taking the time to write a review about us. We apologize that you did not have a pleasant stay with us. If it's not too much of a trouble, can you kindly email the hotel with the issues you faced so that we can improve and prevent such occurrence again. Thank you and once again, we're sorry that you had such an experience with us.

6/10 Okay

Loh

Travelled with family
Liked: Cleanliness, staff & service
Good for short stay only
This was my second stay, the room was much smaller than the room I experienced the first time, and the TV channels were limited, for my first stay, the TV channels had more options which included Chinese movies channels. The room looked old and needed some painting. Guests were only provided with 2 small tubes of 2 in 1 body gel & shanpoo.
Stayed 1 night in Jan 2021
Response from Navinraj on 19 Jan 2021
Dear Guest, Thank you for taking the time to share your review with us and for choosing to stay at New Cape Inn. We are very pleased to hear that this is your second visit. Kindly take note that we have different room categories and I feel you might have booked different this time. As for the TV channels and the body wash, I wished you have brought this up during your stay so that we could assist you immediately. I hope that you will stay with us again in the future. Looking forward to welcoming you back. Best regards, Navinraj Hotel Manager New Cape Inn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Navinraj on 16 Dec 2020
Dear Guest, Thank you for taking the time to share your review with us and for choosing to stay at New Cape Inn. We are very pleased to hear that you had an overall pleasant stay with us. I hope that you will stay with us again in the future. Looking forward to welcoming you back. Best regards, Navinraj Hotel Manager New Cape Inn

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Navinraj on 16 Dec 2020
Dear Guest, Thank you for taking the time to share your review with us and for choosing to stay at New Cape Inn. We are very pleased to hear you enjoyed your stay with us. I hope that you will stay with us again in the future. Looking forward to welcoming you back. Best regards, Navinraj Hotel Manager New Cape Inn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Navinraj on 16 Dec 2020
Dear Guest, Thank you for taking the time to share your review with us and for choosing to stay at New Cape Inn. . I hope that you will stay with us again in the future. Looking forward to welcoming you back. Best regards, Navinraj Hotel Manager New Cape Inn

10/10 Excellent

Julian Zachary Manmohan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Navinraj on 18 Dec 2020
Dear Julian Zachary, Thank you for taking the time to share your review with us and for choosing to stay at New Cape Inn. We are very pleased to hear you enjoyed your stay with us. I hope that you will stay with us again in the future. Looking forward to welcoming you back. Best regards, Navinraj Hotel Manager New Cape Inn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Navinraj on 18 Dec 2020
Dear Guest, Thank you for taking the time to share your review with us and for choosing to stay at New Cape Inn. We are very pleased to hear you enjoyed your stay with us. I hope that you will stay with us again in the future. Looking forward to welcoming you back. Best regards, Navinraj Hotel Manager New Cape Inn

8/10 Good

Kop

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Navinraj on 18 Dec 2020
Dear Kop, Thank you for taking the time to share your review with us and for choosing to stay at New Cape Inn. We are very pleased to hear you enjoyed your stay with us. I hope that you will stay with us again in the future. Looking forward to welcoming you back. Best regards, Navinraj Hotel Manager New Cape Inn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Navinraj on 18 Dec 2020
Dear Guest, Thank you for taking the time to share your review with us and for choosing to stay at New Cape Inn. We are very pleased to hear you enjoyed your stay with us. I hope that you will stay with us again in the future. Looking forward to welcoming you back. Best regards, Navinraj Hotel Manager New Cape Inn

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Eveliina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money in Singapore
I stayed in New Cape Inn for 5 nights on two separate times. My overall feeling about the hotel is great. The location was perfect for my needs: there are many buses stopping near, and two MRT stations too. There are also a few nice restaurants, 7eleven and a food court right next to the hotel. The hotel is good value for the money in Singapore: if you are on a budget, it's a good choice. It is a bit worn out, but the room was spacious and very clean. We did encounter some problems with our first room, but the hotel staff worked them out and we left with a good feeling about the hotel.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The area around is good, traveling is not very difficult. The hotel is quite old. The room is not clean. The bathroom has leaking flooring all the time.
Stayed 4 nights in Oct 2019