The stay was horrible. The ad on hotels.com was false. When we walked into the room, we were nearly knocked down by the heat. I could not call the front desk because, though advertised as multilingual staff, no one spoke english. My Chinese girlfriend called the front desk and reported the problem that the air conditioning did not work, they sent a repairman who fiddled with it and left saying it was working without testing it. I tested it and it did not work. Another call to the front desk got a response that there is no air conditioning, even though it was advertised and the device was a malfunctioning air-conditioner. A threat to find another hotel go their response of " good, leave but there will be no refund for the entire booking". The repairman returned and took the safety device off the window so we could open it and get some air. I will never stay at another IBIS property and I hope you will learn from my experience and save yourself some time and expense and avoid this one.