Indoor pool

Reviews of Regent Shanghai Pudong

5 out of 5
Regent Shanghai Pudong
210 Century Avenue, Pudong District, Shanghai, Shanghai

Reviews

9.6

Exceptional

Rating 10 - Excellent. 413 out of 527 reviews" "
Rating 8 - Good. 88 out of 527 reviews" "
Rating 6 - Okay. 16 out of 527 reviews" "
Rating 4 - Poor. 7 out of 527 reviews" "
Rating 2 - Terrible. 3 out of 527 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lkhajii

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Regent Shanghai Pudong on 22 Nov 2023
Thank you for choosing to stay with us at the Regent Shanghai Pudong. I am delighted to hear that you enjoyed your stay. Should your travels bring you back this way, I hope that you will stay with us again.

10/10 Excellent

Lingyan

Travelled with family
Great people and service
Very good people and superb service. Will definitely stay again next time when I go to Shanghai
Stayed 2 nights in Oct 2023
Response from Regent Shanghai Pudong on 18 Oct 2023
Thank you for choosing to stay with us at the Regent Shanghai Pudong. I am delighted to hear that you enjoyed your stay and that our staff acted with thoughtful kindness. I will be sure to pass your kind words along to our colleagues. Should your travels bring you back this way, I hope that you will stay with us again.

10/10 Excellent

Minmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are professional, friendly and helpful. Check in and out process is easy and fast. Room is spacious with great citi view. The bed and beddings are comfortable.
Response from Regent Shanghai Pudong on 13 Oct 2023
Thank you for choosing to stay with us at the Regent Shanghai Pudong. I am delighted to hear that you enjoyed your stay and were satisfied with the staff and room bed and beddings. I will be sure to pass your kind words along to our staff. Should your travels bring you back this way, I hope that you will stay with us again.

10/10 Excellent

Qiong, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room (pearl view) and location. I’m originally from Shanghai and just went to visit my motherland for a bit. This is one of the best hotels I’ve stayed when visiting Shanghai. Thanks
Stayed 1 night in Jul 2023

10/10 Excellent

PAUL

Stayed 2 nights in Jul 2023

10/10 Excellent

Billy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent hotel…
Stayed 3 nights in Jul 2023

10/10 Excellent

Shou Yu

Liked: Cleanliness, staff & service, property conditions & facilities
The whole team from front desk, bellman, Houskeeping to restaurant were very friendly and helpful. The only imperfection was allowing little kids to be in the hot tub after 9pm were disruptive to the quiet enjoyment of other paying guests.
Stayed 4 nights in Jul 2023

10/10 Excellent

PINGJUN

Stayed 1 night in Jun 2023

10/10 Excellent

ALAN

Stayed 2 nights in Jun 2023

10/10 Excellent

Zoltan, Miami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Grest place to stay for a business visit. The pool is amazing.
Stayed 3 nights in May 2023
Response from Regent Pudong on 27 June 2023
尊敬的贵宾您好,感谢您选择入住上海浦东丽晶酒店。我很高兴了解到您很享受此次住宿体验,并且对酒店员工们的服务和明珠景观感到非常满意。我们致力于打造摩登舒适的住宿和用餐体验。如果您将来再到上海旅行或有纪念日需求,希望我们能再次接待您光临,最好的问候!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing view. Wonderful food and services!
Stayed 3 nights in Jan 2020
Response from Four Seasons Hotel Shanghai at Pudong on 22 Jan 2020
Dear Valuable Guest, Thanks for staying at Four Seasons Hotel Pudong, Shanghai! I'm pleased that you enjoyed your stay and give us such nice comments on our service, food as well as our stunning view. I hope to see you soon. With best wishes, Martin Cody General Manager

10/10 Excellent

SeanM, LA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great property and got a great price from Expedia. Beautiful rooms - great gym and restaurants... The service was great - the Bell Staff were helpful and saved us from getting ripped off by the Shanghai Cab Drivers - when you get dropped off at the Hotel, run the fare by the Bell Person and they will get the right price from the Driver if they are trying to rip you off - EVERY cab driver in Shanghai tried to rip us off - make sure they drive you right to the entrance (tell them you have to use the ATM) as they try to drop you off on the street to be able to get away with it...
Stayed 1 night in Jan 2020
Response from Four Seasons Hotel Shanghai at Pudong on 10 Jan 2020
Dear SeanM, Thank you for your recent stay at Four Seasons Hotel Pudong, Shanghai. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. I hope to see you again soon. Sincerely Yours, Martin Cody General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Four Seasons Hotel Shanghai at Pudong on 10 Jan 2020
Dear Valuable Guest, Thanks for staying at Four Seasons Hotel Shanghai at Pudong! We are pleased to know that you enjoyed your stay. I hope to see you soon! Sincerely Yours, Martin Cody General Manager

10/10 Excellent

Xia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome quality and location
Views great!
Stayed 1 night in Jan 2020
Response from Four Seasons Hotel Shanghai at Pudong on 7 Jan 2020
Dear Xia, Thank you for your review of our hotel. I'm so pleased to know that our stunning views and attentive services bring you an excellent experience. I hope to see you soon in your next visit to Shanghai. With best wishes, Martin Cody General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Four Seasons Hotel Shanghai at Pudong on 3 Jan 2020
Dear Guest, Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Four Seasons experience. Yours sincerely, Martin Cody General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Four Seasons Hotel Shanghai at Pudong on 3 Jan 2020
Dear Guest, Thank you for your recent stay at Four Seasons Hotel Shanghai at Pudong. I hope that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. I hope to see you again soon. yours sincerely, Martin Cody General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Four Seasons Hotel Shanghai at Pudong on 3 Jan 2020
Dear Guest, Thank you for choosing to stay with us at the Four Seasons Hotel Shanghai at Pudong. Should your travels bring you back this way, I hope that you will stay with us again. yours sincerely, Martin Cody General Manager

10/10 Excellent

JCM

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very well located, next to the green (2) metro line. great services, pool, business center, customer service.
Stayed 2 nights in Dec 2019
Response from Four Seasons Hotel Shanghai at Pudong on 3 Jan 2020
Dear JCM, Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Yours sincerely, Martin Cody General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Breakfast expensive and but most importantly too simple. No thing much to eat. Doesn’t match the price and standards
Stayed 1 night in Nov 2019
Response from Four Seasons Hotel Shanghai at Pudong on 3 Jan 2020
Dear Valuable Guest, Thank you for your feedback. We regret we were not able to provide you with the quality of breakfast you expected. We are constantly working to improve our menu offerings, and your comments will help us improve in this area. We hope you will consider staying with us the next time you are in the area, and we will work to ensure a flawless experience for you. Yours sincerely, Martin Cody General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Four Seasons Hotel Shanghai at Pudong on 3 Jan 2020
Dear Valuable Guest, Thank you for staying at Four Seasons Hotel Shanghai at Pudong, and I hope to see you soon! Yours sincerely, Martin Cody General Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019
Response from Four Seasons Hotel Shanghai at Pudong on 6 Jan 2020
Dear Valuable Guest, Thanks for staying here at the Four Seasons Hotel Shanghai at Pudong. We’re glad you had a taste of our warm, caring service. We look forward to welcoming you back. With best wishes, Martin Cody General Manager

10/10 Excellent

hollie

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Four Seasons Hotel Shanghai at Pudong on 6 Jan 2020
Dear Valuable Guest, Thanks for choosing Four Seasons Hotel Pudong, Shanghai! We hope you will consider staying with us the next time you are in Shanghai. With best wishes, Martin Cody General Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Put it on that list
This was the last stop on a China trip that included two Shangri-La's, 2 Hyatts and a Renaissance. The Four Seasons was a paradigm shift. From v.g.- excellent to magnificent. Wow, this hotel is exceptional. We decided it would have been on our bucket list if we'd only known. The key is the business lounge, where the service is terrific, and the food even better. Oh, and the pool. I wouldn't usually mention a pool, but this has an amazing view of the mad lights of Pudong. Great in the daytime but exceptional in the dark. To get there direct from Pudong airport, take Line 2 Dongchang Road exit. Do go, but don't bother with their in-house Italian restaurant. Everything else is perfect.
Stayed 2 nights in Oct 2019
Response from Four Seasons Hotel Shanghai at Pudong on 6 Jan 2020
Dear Ian, Thank you for choosing to stay with us at the Four Seasons Hotel Shanghai at Pudong. I am glad to hear that you enjoyed your stay. Should your travels bring you back this way, I hope that you will stay with us again. With best wishes, Martin Cody General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel with fantastic staff. Area much quieter than the crazy of the Bund but nearby metro was so easy & efficient. Our upgraded corner suite was on 36 th floor was huge with amazing views. Really nice bathroom & amenities. Great breakfast and club room on 35th floor was well worth it. Ample quality food,service,and views. The pool & large hot spa were perfect after a long day touring. The only criticism was the few parents in the spa teaching their children to swim with kickboards- not appropriate.
Stayed 5 nights in Oct 2019
Response from Four Seasons Hotel Shanghai at Pudong on 6 Jan 2020
Dear Valuable Guest, Thank you for your review. I am pleased to hear you enjoyed your stay. All of us at Four Seasons are passionate about hospitality and we hope to see you again soon. With best wishes, Martin Cody General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2019
Response from Four Seasons Hotel Shanghai at Pudong on 24 Oct 2019
Dear Valuable Guest, Thank you for staying with us at Four Seasons Hotel Pudong, Shanghai. We hope to serve you again on your next visit to Shanghai. Sincerely yours, Martin Cody General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pool! The Spa! The Views! The Food! It was so wonderful to stay in such a beautiful property with legendary service!
Stayed 8 nights in Aug 2019
Response from Four Seasons Hotel Shanghai at Pudong on 26 Sept 2019
Dear Valuable Guest, Thank you for choosing to stay with us at Four Seasons Hotel Pudong, Shanghai. We are so proud as well as most appreciative of your nice comments of our infinity pool, FLARE spa as well as our service. We hope to see you again on your next visit to Shanghai. Sincerely yours, Martin Cody General Manager

10/10 Excellent

Eli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Four Seasons Hotel Shanghai at Pudong on 16 Sept 2019
Dear Eli, Thank you for choosing to stay with us at Four Seasons Hotel Pudong, Shanghai. It is such a joy to receive such nice compliment on our hotel. We hope to serve you again on your next visit to Shanghai. Sincerely yours, Martin Cody General Manager

10/10 Excellent

MARIA DOLORES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome! 😊
Awesome hotel! They upgraded us to the club room with a view of the Shanghai tower and they even decor the room for our anniversary celebration. Just walk outside to reach the 3 towers and the IFC mall. Walk further you will get to the Bund. The food was great and the service specially at the club lounge. The room is so clean and complete. Plus the pool with the view is really a great way to realx.
Stayed 3 nights in Aug 2019
Response from Four Seasons Hotel Shanghai at Pudong on 4 Sept 2019
Dear MARIA DOLORES, Thank you for choosing to stay with us at Four Seasons Hotel Pudong, Shanghai. We are so proud as well as most appreciative of your nice comments of our hotel, our service, our location as well as hotel facilities. We look forward to welcoming you back in the near future. Sincerely yours, Martin Cody General Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent, every detail. I loved ending my tourist days in the hot tub looking at the city.
Stayed 4 nights in Aug 2019
Response from Four Seasons Hotel Shanghai at Pudong on 4 Sept 2019
Dear Julie, Thank you for choosing to stay with us at Four Seasons Hotel Pudong, Shanghai. We are so proud as well as most appreciative of your nice comments of our hotel and the stunning views from hotel. We hope to serve you again on your next visit to Shanghai. Sincerely yours, Martin Cody General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very welcoming and helpful. It was in a great location and the pool and gym facilities were brilliant.
Stayed 2 nights in Aug 2019
Response from Four Seasons Hotel Shanghai at Pudong on 4 Sept 2019
Dear Valuable Guest, Thank you for staying with us at Four Seasons Hotel Pudong, Shanghai, and for taking the time to write your kind review. We are very happy that you enjoyed your stay and thank you for your compliments on our service, our hotel facilities as well as our location. We hope to see you again on your next visit to Shanghai. Sincerely Yours, Martin Cody General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. Beautiful design. Large comfortable rooms. Amazing restaurants, gym, spa. The nicest pool I have ever swam in. All in all, the best hotel experience that I’ve had in my 50+ years.
Stayed 3 nights in Aug 2019
Response from Four Seasons Hotel Shanghai at Pudong on 27 Aug 2019
Dear Valuable Guest, Thank you for staying with us at Four Seasons Hotel Pudong, Shanghai, and for taking the time to write your kind review. We are very happy that you enjoyed your stay and thank you for your compliments on our infinity pool, our room facilities as well as our services. We hope to see you again on your next visit to Shanghai. Sincerely yours, Martin Cody General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in excellent location. We experienced a couple of issues that were well addressed by hotel manager. We recommend this property and will return.
Stayed 4 nights in Jul 2019
Response from Four Seasons Hotel Shanghai at Pudong on 25 July 2019
Dear Valuable Guest, Thank you for staying at Four Seasons Hotel Pudong, Shanghai. We are very happy that you enjoyed your stay and thank you for your compliments on our hotel. Your comments are very important for our continuous improvement towards service excellence. We look forward to welcoming you back soon. Sincerely yours, Martin Cody

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Four Seasons Hotel Shanghai at Pudong on 4 July 2019
Dear Valuable Guest, Thank you for staying at Four Seasons Hotel Pudong, Shanghai, and we are pleased to know that you had a wonderful experience. We look forward to welcoming you back in the near future. Sincerely Yours, Martin Cody General Manager

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2019
Response from Four Seasons Hotel Shanghai at Pudong on 2 July 2019
Dear Valuable Guest, Thank you for staying at Four Seasons Hotel Pudong, Shanghai, and we are pleased to know that you had a wonderful experience. We look forward to welcoming you back in the near future. Sincerely Yours, Joyce Zhao Hotel Manager

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean and spacious, comfortable stay.
Stayed 3 nights in Jun 2019

10/10 Excellent

Y.X., Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, well-trained staff and nice room. Just stayed four nights with Four Seasons Hotel in Singapore, since they provided L'OCCITANE toiletries so I expected to find the same in Four Seasons Pudong but they turned out to be some unknown brand manufactured in China.
Stayed 1 night in Jun 2019
Response from Four Seasons Hotel Shanghai at Pudong on 28 June 2019
Dear Valuable Guest, Thank you for choosing to stay with us at Four Seasons Hotel Pudong, Shanghai. We are so proud as well as most appreciative of your nice comments of our hotel and our service. We hope to serve you again on your next visit to Shanghai. Sincerely Yours, Joyce Zhao Hotel Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Four Seasons Hotel Shanghai at Pudong on 24 June 2019
Dear Valuable Guest, Thank you for staying at Four Seasons Hotel Pudong, Shanghai, and we are pleased to know that you had a wonderful experience. We look forward to welcoming you back in the near future. Sincerely Yours, Joyce Zhao Hotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely first class having exceptional restraint Bar and leisure facilities without being in your face or overly ostentatious.
Stayed 6 nights in Jun 2019
Response from Four Seasons Hotel Shanghai at Pudong on 24 June 2019
Dear Valuable Guest, Thank you for staying at Four Seasons Hotel Pudong, Shanghai, and we are pleased to know that you had a wonderful experience. We are so proud as well as most appreciative of your nice comments of our hotel and our service. We look forward to welcoming you back in the near future. Sincerely Yours, Joyce Zhao Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view from a hotel room window in Shanghai combined with a top quality room specification. Extremely comfortable stay and i will return on my next trip to Shanghai.
Stayed 2 nights in Jun 2019
Response from Four Seasons Hotel Shanghai at Pudong on 24 June 2019
Dear Valuable Guest, Thank you for staying at Four Seasons Hotel Pudong, Shanghai. I am glad to hear that you enjoyed your stay and thank you for your compliments on our facilities and the stunning views from our hotel. We look forward to welcoming you back in the near future. Sincerely Yours, Joyce Zhao Hotel Manager

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Service Ever!
Amazing property with fantastic staff in the executive club and spa.
Stayed 5 nights in Jun 2019
Response from Four Seasons Hotel Shanghai at Pudong on 24 June 2019
Dear Valuable Guest, Thank you for staying at Four Seasons Hotel Pudong, Shanghai, and we are pleased to know that you had a wonderful experience. We are so proud as well as most appreciative of your nice comments of our hotel and our service. We look forward to welcoming you back in the near future. Sincerely Yours, Joyce Zhao Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the bees knees, it simply oozes sophistication throughout. I had booked a junior club suite overlooking the Oriental Pearl and it was an absolute dream. The club lounge on floor 35 gave the same perfect views, as too did the pool on floor 41. The staff are superb here, nothing is any effort at all to them. I highly recommend this hotel and will return I'm sure.
Stayed 1 night in Jun 2019
Response from Four Seasons Hotel Shanghai at Pudong on 17 June 2019
Dear Valuable Guest, Thank you for staying with us at Four Seasons Hotel Pudong, Shanghai, and for taking the time to write your kind review. We are so proud as well as most appreciative of your nice comments of our hotel and our service. We look forward to welcoming you back soon. Sincerely Yours, Joyce Zhao Hotel Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Four Seasons Hotel Shanghai at Pudong on 3 June 2019
Dear Valuable Guest, Thank you for staying with us at Four Seasons Hotel Pudong, Shanghai. We hope to see you again on your next visit to Shanghai. Sincerely Yours, Boris Blobel General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Property is well located within walking distributor the financial district.
Stayed 5 nights in May 2019
Response from Four Seasons Hotel Shanghai at Pudong on 24 May 2019
Dear Valuable Guest, Thank you for staying at Four Seasons Hotel Pudong, Shanghai, and we are pleased to know that you had a wonderful experience. We are so proud as well as most appreciative of your nice comments of our location. We look forward to welcoming you back in the near future. Sincerely Yours, Boris Blobel General Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four Seasons Pudong Shanghai May 2019
Amazing Views. Even with foggy weather. Great food. The pool and spa are incredible.
Stayed 2 nights in May 2019
Response from Four Seasons Hotel Shanghai at Pudong on 21 May 2019
Dear Valuable Guest, We are delighted you enjoyed your stay and thank you for your wonderful comments on our food, our infinity pool, the stunning views from our hotel as well as our spa. We look forward to welcoming you back in the near future. Sincerely Yours, Boris Blobel General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Four Seasons Hotel Shanghai at Pudong on 16 May 2019
Dear valuable Guest, Thank you for staying with us at Four Seasons Hotel Pudong, Shanghai, and for taking the time to write your kind review. We look forward to welcoming you back in the near future. Sincerely Yours, Boris Blobel General Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very relaxing. Perl view is fascinating.
Stayed 2 nights in May 2019
Response from Four Seasons Hotel Shanghai at Pudong on 15 May 2019
Dear valuable Guest, Thank you for staying with us at Four Seasons Hotel Pudong, Shanghai, and for taking the time to write your kind review. We are so proud as well as most appreciative of your nice comments of our room and ourstuning view. We look forward to welcoming you back in the near future. Sincerely Yours, Boris Blobel General Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Four Seasons Hotel Shanghai at Pudong on 13 May 2019
Dear Valuable Guest, Thank you for staying with us at Four Seasons Hotel Pudong, Shanghai, and for taking the time to write your kind review. We look forward to welcoming you back in the near future. Sincerely Yours, Boris Blobel General Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love FOUR SEASONS HOTEL. The location is really good.so many local food around there. the swimming pool is excellent. the view is also good. but some of the staffs are not very nice.
Stayed 1 night in Apr 2019
Response from Four Seasons Hotel Shanghai at Pudong on 2 May 2019
Dear valuable Guest, Thank you for choosing to stay with us at Four Seasons Hotel Pudong, Shanghai. We were very concerned to receive your feedback and we will investigate it with the relevant department to improve our defects. There is no change of direction at the hotel and our aim is to provide the highest levels of quality and service. We look forward to having you back again at Four Seasons Hotel Pudong, Shanghai. Sincerely Yours, Boris Blobel General Manager