Front of property

Reviews of Travel Inn Paulista Wall Street

3.5 out of 5
Travel Inn Paulista Wall Street
Rua Itapeva, 636, São Paulo, SP

Reviews

8.2

Very good

Rating 10 - Excellent. 191 out of 592 reviews" "
Rating 8 - Good. 282 out of 592 reviews" "
Rating 6 - Okay. 91 out of 592 reviews" "
Rating 4 - Poor. 19 out of 592 reviews" "
Rating 2 - Terrible. 9 out of 592 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location a block from Avenida Paulista. Two min walk from a subway station and close to a lot of shops and restaurants. The area around it is safe and staff members are very kind and helpful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Maria Gabriela

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment and amenities. Loved the shower and bathroom. The one bedroom condo was spacious and well decorated. Staff were attentive and very professional. Loved this property and will stay again when I return to Sao Paulo.
Stayed 12 nights in Sep 2023

6/10 Okay

Cornelis

Stayed 3 nights in Mar 2023

10/10 Excellent

Federico

Liked: Cleanliness, amenities, property conditions & facilities
everything was good...
Stayed 4 nights in Feb 2023

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities
Great place to stay
Stayed 1 night in May 2022

6/10 Okay

Tirich

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very spacious, excellent view and location
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021

8/10 Good

Andrew

Liked: Cleanliness, room comfort
If you want great location and value , it’s here
Great central location, spacious room , dated but still good POOL CLOSED, advertised as open Gym opened , good equipment and clean Some of the cleaners are lazy and stubborn Breakfast OK , , a bit bland , but as it’s COVID, I’ll let this pass , the guy is helpful at breakfast always professional
Stayed 1 night in Jan 2021
Response from Sérgio Lara on 24 Feb 2021
Thank you Sir for the feedback! Hope you are fine e taking care of yourself.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location, good breakfast, wi-fi should be upgraded
Stayed 2 nights in Feb 2020
Response from Wall Street on 2 Mar 2020
Thank you very much for your evaluation. We also thank you for your preference, always come back! Best regards, Team Wall Street.

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel but great location!
Basic hotel, but clean with good breakfast. The best feature is its location close to Paulista Avenue.
Stayed 1 night in Feb 2020
Response from Wall Street. on 2 Mar 2020
Thank you very much for your evaluation. We also thank you for your preference, always come back! Best regards, Team Wall Street.

10/10 Excellent

Martyn derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Paulista Wall Street. on 19 Feb 2020
Agradecemos a preferência e ao feedback! Cordialmente, Equipe Wall Street.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, rooms a little dated. Good breakfasts
Stayed 4 nights in Feb 2020
Response from Paulista Wall Street on 17 Feb 2020
Hi, thanks for your feedback! Our team will work to make our guests experience even better! Best Regards, Wall Street Team

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
The location is great
Very friendly staff and helpful the room is very old not so much clean the best think in this hotel is the location and the laundry service if they make some renew it will be 5*hotel until then not more then 3*
Stayed 5 nights in Dec 2019
Response from Paulista Wall Street on 26 Dec 2019
Hello. Thanks for the preference! Sincerely. Wall Street team.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time at this hotel, I have nothing to complain about. Best location in SP . Will definitely stay again.
Stayed 3 nights in Sep 2019
Response from Wall Street on 17 Oct 2019
Hi, thank you for your opinion.

6/10 Okay

ERobert, USA

Business traveller
Disliked: Amenities
I liked the location and the buffet breakfast, but hated the spotty internet. Had so much trouble with wifi, and they didn't solve the problem for days.
Stayed 6 nights in Aug 2019
Response from Equipe Wall Street on 27 Aug 2019
Helo ERobert We are very grateful for your feedback about us and are working to best serve you. Graciously Wall Street Team

8/10 Good

O

Business traveller
Liked: Cleanliness, staff & service, amenities
Near to important places, walking.is enough to get them. Is not a new building full of tech, but it is in great condition
Stayed 2 nights in Aug 2019
Response from Wall Street Team on 22 Aug 2019
Hello, Mr. Robson. We are very grateful for your evaluation, it is very important to us and we will improve with them. We look forward to your next visit Graciously, Wall Street Team

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Quarto Antigo, mas suportável.
O quarto é antigo, com aspecto de coisas surradas pelo tempo mesmo. Acredito que falta mais atenção nesse sentido, o que nao permite uma sensação de conforto no espaço. No geral, sem maiores problemas para passar uma noite. Eu o avaliaria com nota 7, por conta das instalações.
Stayed 1 night in Jul 2019

6/10 Okay

Denniselchiqui

Travelled with family
Liked: Cleanliness, property conditions & facilities
Kind of old fashioned aparthotel clean and good breakfast but they charge you for ice in the room
Stayed 5 nights in Jun 2019
Response from Paulista Wall Street on 28 June 2019
Dear Denniselchiqui, Thank you very much for your comments. Your impressions about the Hotel are extremely important for us. Best regards Paulista Wall Street Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with reasonable rate
Location is very good, just a few blocks of Ave. Paulista and many restaurants and shopping malls. Room is very spacious with fridge.
Stayed 7 nights in Jun 2019
Response from Paulista Wall Street on 28 June 2019
Hello, Thank you for your comments, we are happy to welcome you. We hope to see you soon. Regards, Paulista Wall Street Team

8/10 Good

Azucena

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Excellent location , very close to Paulista Street
Stayed 1 night in May 2019
Response from Paulista Wall Street on 28 June 2019
Dear Azucena, Thank you very much for your comments. We hope to see you again soon. Best regards, Paulista Wall Street Team

8/10 Good

Hugo

Business traveller
Liked: Cleanliness, amenities
Location is convenient, rooms clean but old looking decor and furniture. During my stay internet was not stable and was down for one whole day, they could not do anything to solve the issue. However staff is helpful including the restaurant. My stay here was below average
Stayed 2 nights in May 2019
Response from Paulista Wall Street on 28 June 2019
Dear Hugo, Thank you very much for your comments. Your impressions about the Hotel are extremely important so that we can evaluate the possibilities for improvement. Best regards Paulista Wall Street Team

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though i only stayed one night i wish i could have stayed longer! Would recommend to anyone!
Stayed 1 night in Mar 2019
Response from Paulista Wall Street Team on 10 Apr 2019
Dear Alexander, Thank you very much for your comments. Hope to see you next time in our hotel. Best regards

6/10 Okay

Michael

Liked: Staff & service
Stayed 1 night in Mar 2019
Response from Equipe Paulista Wall Street on 28 Mar 2019
Olá Bruno, Muito obrigado pela gentileza de nos avaliar. Cordialmente,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent wi-fi this trip
Wi-fi was excellent this trip. I suppose it depends on the room. Hotel should strive for excellent wi-fi throughout the property.
Stayed 2 nights in Mar 2019
Response from Paulista Wall Street Team on 12 Mar 2019
Dear Daniel, Thank you very much for your comments. Hope to see you next time in our hotel. Best regards

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019
Response from Equipe Paulista Wall Street on 6 Mar 2019
Olá Muito obrigado pela gentileza de nos avaliar. Atenciosamente,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly excellent experience but for the wi-fi.
Almost every aspect of my stay was excellent, especially the location. One area that needs improvement is the quality/strength of the wi-fi. Another small gripe is that the kitchens are not supplied with dishes or utensils (just two small glasses).
Stayed 2 nights in Feb 2019
Response from Equipe Paulista Wall Street on 27 Feb 2019
Dear Daniel, Thank you very much for your comments. Your impressions about the Hotel are extremely important so that we can evaluate the possibilities for improvement. Best regards Paulista Wall Street Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have a separate bedroom. Suite was somewhat updated, with older fixtures in the bathroom. 25th floor views over MASP and Sao Paolo were stunning. Price was very reasonable. A good location, with friendly and helpful staff. Nice to have the extra room of a suite for our 3 night stay.
Stayed 3 nights in Feb 2019
Response from Equipe Paulista Wall Street on 27 Feb 2019
Dear, Thank you very much for your comments. Hope to see you next time in our hotel. Best regards Paulista Wall Street Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a very nice stay here, the room was good and hotel staff was excellent but nobody spoke any English but they tried very hard to figure thins out. The room was clean and our overall experience was good. My only complaint was the wifi wasn't very good. It worked great in the lobby but was bad in the room. Overall good place, my wife will probably stay here when she goes in April.
Stayed 5 nights in Jan 2019
Response from Equipe Paulista Wall Street on 4 Feb 2019
Good Morning, Thank you for your positive feedback. Best Regards, Paulista Wall Street Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Equipe Paulista Wall Street on 14 Jan 2019
Bom dia, Muito obrigado por sua avaliação positiva. Atenciosamente, Equipe Paulista Wall Street

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some have complained about the internet. It actually works well, but it randomly dumps your connection without warning (every couple of days) and you have to know to enter the 192... number and re-login. The user interface could be much clearer, but the internet itself is fine. Gym equipment started out good, but both treadmills went out of service while I was there.
Stayed 10 nights in Dec 2018
Response from Paulista Wall Street Team on 18 Dec 2018
Good Morning, Thank you very much for your comments. Your impressions about the Hotel are extremely important so that we can evaluate the possibilities for improvement. Best regards, Paulista Wall Street Team

6/10 Okay

Verified traveller

Liked: Cleanliness
One of the main reasons I chose this hotel is because it offered a "kitchenette". I supposed there would be cooking utensils and plates, among other things, but the kitchenette cabinets were completely empty! When I commented on this, I was provided with 2 glasses, 2 cups, 2 plates and one cooker. Not enough to even warm water and milk separately. I feel the description was not accurate. Also, the rooms are very cold and the noise from the street makes it difficult to sleep.
Stayed 6 nights in Aug 2018
Response from Equipe Paulista Wall Street on 27 Aug 2018
Good Morning, Thank you very much for your comments. Your impressions about the Hotel are extremely important so that we can evaluate the possibilities for improvement. However, when you'll need utensils to cook, you can ask about for it in the reception. Best regards Paulista Wall Street Team

6/10 Okay

Hugo, Santa Cruz

Liked: Cleanliness, staff & service, property conditions & facilities
the internet service is terrible, they need to improve it in an urgent matter
Stayed 4 nights in Jun 2018
Response from Equipe Paulista Wall Street on 12 June 2018
Dear Hugo, Thank you very much for your comments. Your impressions about the Hotel are extremely important so that we can evaluate the possibilities for improvement. Best regards, Paulista Wall Street Team

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Equipe Paulista Wall Street on 6 June 2018
Bom dia Jonathan, Agradecemos pela avaliação positiva. Atenciosamente, Equipe Paulista Wall Street

6/10 Okay

Verified traveller

Stayed 1 night in May 2018
Response from Equipe Paulista Wall Street on 11 Dec 2018
Bom dia, Agradecemos pela avaliação. Atenciosamente, Equipe Paulista Wall Street

8/10 Good

Raghavendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location but NOT VEGETARIAN FRIENDLY!
Location is great, suits are good and definitely value for money. But, this hotel is not for VEGETARIANS! They didn't have a single vegetarian sandwich option for late ordering. Their big list in general menu doesn't have good options either. Was disappointed to hear "NO VEGETARIAN" at 11 at night when it was raining heavily outside! WiFi connectivity is bad and not reliable too.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

6/10 Okay

Magelan, NYC

Disliked: Property conditions & facilities
Central hote
Hotel was very well located. Very dated rooms. Gym needs new machine desperately. Basic internet was precarious, I guess to force you to buy a package. Staff was accommodating when I checked-in earlier.
Stayed 1 night in Jan 2018

8/10 Good

ANDERSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Kaz, Los Angeles

Close to subway, malls and restaurants
Not a new hotel but very convenient location. Close to subway stations and shopping malls and restaurants. All room is a suite type, has living room area and bedroom.
Stayed 5 nights in Nov 2017

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but need some updating
Clean hotel. No problems. Furnishings are outdated. Pool closed early. Wine selection at restaurant was poor.
Stayed 1 night in Nov 2017

6/10 Okay

William

Disliked: Property conditions & facilities
Just ok
Air conditioner didn't work . Old mattress and bedding . Was just ok . In a good location though

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
No wi fi / unhelpful reception
We stayed two nights in the hotel what was an average stay since we had lots of issues. Firstly we struggled since even though the hotel claims to provide wi fi, it provided only 1MB which lasts for a very short time. Additional 2MB can be purchased for 30R which is again very little. As a foreigner who relies on wi fi this was a major issue. On top of it we had to make few calls via skype which we had to do in an internet coffee. We advised the reception of our issues but they didn't care or offer any solution. At some point we wanted to order uber and didn't have data but the reception didn't care. Given there is a safety issue in Sao Paulo and therefore taking Uber is reliable I found their ignorance as being irresponsible. I have been 6 weeks in Brazil and was always impressed from the client service, it's obvious that the hotel is substantially below the norm. Other than that the hotel is very old with run down furniture and the toilet doesn't flush down properly. The location, however is fantastic close to amenities, shops and safe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kaz, Los Angeles

Excellent location for the price.
Hotel is not a brand new but one bed room hotel with good price and excellent location close to main commercial road called Avenida Paulista and subway station. Avenida Paulista is very safe and many cafe and shopping malls. Bed is comfortable, the bath tub is kinda of old but with whirlpool (jacuzzi).

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Clean and Confortable
It was my third time there. I like the hotel very much

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

. , Edinburgh, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to metro
Very handy for Avenida Paulista and metro, but in a quieter tree lined street two short blocks away. Also airport bus dropped us off just a few blocks from hotel. It would have been helpful if the hotel staff could have told us that the bus company for a bus to Paraty, where we were heading to from Sao Paolo, is Reunidas and that you can definitely buy your bus ticket from the Rodaviaria bus Terminal at the Portuguesa -Tiete metro station. We were directed to the other bus terminal by a lady at the desk, who, to be fair, was only trying to help us. But we then went all the way there in the metro, to find out that we had to go to the other bus station. So wasted almost an hour. Also, no one at the hotel informed us that, if you're over 60 years old, you can travel free on the metro,bus and train in Sao Paolo. After two metro trips, I decided to ask an employee in the metro station if there was a concession price and he informed me about the free transport. At least we benefited from a few free trips after that! Other than that, hotel staff very helpful and courteous.

4/10 Poor

Zoltan, Greenville NC

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Do not stay here
For the price paid this is an overpriced hotel. It would be a 35 dollar budget deal on the US. The beds are very old cheap quality and in general the room gives the feel if a very cheap place. Old furnitures. The breakfast was good though.