Front of property

Reviews of Thea Luxury Resort

Thea Luxury Resort
Panagia Stathiani, Santorini, Santorini Island

Reviews

8.4

Very good

Rating 10 - Excellent. 93 out of 201 reviews" "
Rating 8 - Good. 68 out of 201 reviews" "
Rating 6 - Okay. 22 out of 201 reviews" "
Rating 4 - Poor. 9 out of 201 reviews" "
Rating 2 - Terrible. 9 out of 201 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rosalba

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everybody was really nice and answered all our questions. The resort was beautiful
Stayed 6 nights in Oct 2023

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were absolutely wonderful!!! The front desk hosts were fabulous, always there to suggest what to see, restaurants, etc. A wonderful time!!!
Stayed 2 nights in Sep 2023
Response from alex on 4 Sept 2023
We are thankful for your review we wish you all the best

6/10 Okay

Joshua

Travelled with group
Liked: Cleanliness
It could be better
"Luxury" is a loose term. We stayed in the villa. It was furnished comfortably, but the A/C was not working. Temperature wise it wasn't too bad. It was around 72 degrees indoors. The issue is that it was extremely humid, so it made it feel hotter and stickier, and it was not comfortable to sleep in at night. Either they need to fix the A/C or provide a dehumidifier to help. It could use a little updating. My pillowcase was torn. They have a shuttle you can pay for to get between the airport or the ferry port. The only downside was that our flight arrived at 7 a.m., and they wouldn't pick us up until 8:15 a.m. The hotel itself is about half a mile from the Fira bus station, but it's an uphill walk. If you're not comfortable with the walk, I recommend staying somewhere closer to the city.
Stayed 3 nights in Jul 2023
Response from alex on 4 Sept 2023
Dear Joshua We would like to inform you that the ac working for a main compartment for ten independent rooms , as result is not possible not to work only at your room. Maybe you accidentally change the settings. or you had open a window ( you need to close al the windows and the doors as we have mentioned to you at your check in)About the Shuttle service you have asked the previous day in the night (last minute) so for us it was not possible to arrange it at that time so we offer you an alternative, Of course you could refuse but our offer is 20 euro per room and as you were 6 people in the villa you were going to need around 60 from the airport for 2 taxis

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, amenities
The property was excellent. Very spa like feel. Clean and friendly and accommodating staff. Reached out to me to arrange airport pickup.
Stayed 3 nights in Jul 2023
Response from alex on 20 July 2023
We are thankful for you review

8/10 Good

Aldo

Travelled with family
Liked: Cleanliness, property conditions & facilities
La propiedad es linda, a 15 minutos a pie hasta Fira por un camino que de noche puede ser peligroso por los autos que circulan( es bueno tener una linterna para que te vean ya que no está muy bien iluminado) El personal siempre se mostró amable. Buena vista hacia el mar (Este)
Stayed 3 nights in Jun 2023

10/10 Excellent

Atul

Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2023
Response from Alex on 14 June 2023
We are thankful for your review

10/10 Excellent

Mich

Travelled with family
Liked: Cleanliness, room comfort
Staffs are friendly and helpful. We rented a car as we only stayed there for 2 nights and it’s worth it. It’s a quiet and pleasant place to stay here. They offer a pick up and drop off service to the airport which is very convenient.
Stayed 2 nights in Apr 2023
Response from Staff on 5 May 2023
Dear Mich We are really thankful for your review and we are very happy that you a pleasant stay to our resort , we wish to see you again

2/10 Terrible

PENELOPE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was a very Experience. Upon arriving at the resort, they would not let uš check in without paying extra for our 8 year old son. The rooms were dirty, wifi did not work. The only good thing we can remember is the manager dropping uš off at the bus stop.
Stayed 2 nights in Oct 2022
Response from Res.Dep. on 28 Oct 2022
Dear Penelope You booked an apartment which can maximum accommodate 2 people.Your son is not 3 years old but us you mention 8 so there is an extra charge according to our policy. You forget to mention of course that you take a free upgrade to the Family room. Last but not least after your request for a refund which we denied it as a response you gave us this review, this is also a very EXPERIENCE!!!!

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing! Michael was a fantastic host. We'll definitely stay there on our next visit.
Stayed 6 nights in Aug 2022

10/10 Excellent

heidi

Liked: Cleanliness, amenities, property conditions & facilities
The property is very nice, to far away from everything it works only if you are planning on renting a ATV , its 10 min walk in the desert area. No VIP benefits
Stayed 5 nights in Aug 2022

10/10 Excellent

dongqing

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thea Luxury is a great place to stay for the Santorini vacation. It has spacious rooms, private front open space to enjoy the ocean view and free parking if you rent a car, which is helpful to get around the island. Every staff is very friendly and helpful. We really enjoyed our stay there.
Stayed 3 nights in Sep 2022

4/10 Poor

Shaaron

Travelled with family
Disliked: Room comfort
The place needs some serious up
Stayed 3 nights in Aug 2022

6/10 Okay

Jessica

Travelled with family
Okay for a night or two at best.
Well I'll start by saying that it's not a bad place, but it's not a great place either. My wife, daughter and I were there for two nights. They did pick us ip from airport, late by 10 to 15 minutes from when our plane arrived and there was a $20 Euro charge for service. The room was okay, there were a few ants, but got rid of them quickly. The AC wasn't great but worked okay. The bathroom was damp and had a weird smell. The shower head was not mounted to the wall so it mase showering a bit difficult. There was no soap, shampoo or anything in the bathroom, so you have to bring it yourself. The floors in the bathroom are painted and when wet you need to put down towels or else you will slip. My wife fell and could have been seriously injured, but luckily she was fine. It's kinda close to the centre but it's a good 10 to 15 minute walk, uphill to the nearest restaurant. You did have to go through a poorly kept path, but once you went through it, it was fine, you would need a flashlight or light from your phone in the dark. It's a safe area, but that first time was a bit of a challenge. The breakfast for $7.50 Euro cash or $10 credit was very simple, yogurt and what not, would have been better to go to town and get more for your money. We didn't really enjoy it but as mentioned for a night or two to crash it's fine. If you plan to go for longer than a day, I wouldn't really recommend it, spend a bit more for something closer to town and nicer.
No hanging shower head.
Steps into the bathroom where wife sliped before we threw down towels.
Simple breakfast.
Stayed 2 nights in Aug 2022

10/10 Excellent

Mary Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Has quad bike and provides transport from airport to property and vice versa.
Stayed 4 nights in Aug 2022

2/10 Terrible

Feroze

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Alex the manager was ok but his assistant was very Rude, frequent water cuts and didn’t received room clean for 3 days. No body picked up the garbage from our room. No shampoo or soap was provided. We had to arrange our own soap
Stayed 3 nights in Aug 2022

10/10 Excellent

Max

Stayed 1 night in Aug 2022

4/10 Poor

Monisha

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities
Our stay for 4 nights was very disappointing. I had booked a room for 3 nights in one booking with 4 people and had another for 1 night (separate booking- as asked by the the studio themselves) - They charged by 70 Euros for the 4t night for the 2 kids. The bathroom water was coming out of the floor drain on the day we reached and they had to get a plumber in which they only did after 6 pm so we could not take a shower when we arrived. The toiletries were missing and when asked they gave us one tiny packet per person for all our 4 day stay. Our room lost electricity but other rooms did not but they said it was the city. I was confused by that as the very next room (which were friends in our group - we were a group of 4 families) did not loose electricity at all. We had VIP access via Expedia that would allow for an free upgrade and a bottle of wine. Did not receive that benefit. They did pest control on the site the day we arrived so we had a ton of cockroaches right outside our room door. Kids splashing in the pool were yelled at. The pool water seemed murky but we were not sure if it was the color of the pool underneath which was dark of if it was the actually the water. the benches had tar on it that spoiled our clothes. The studios are far from the main Fira area., a good 15 minute walk. The transfer service to airport was easy and event free and cheaper than a taxi. Water bottles easily accessible and not expensive. Breakfast simple but available. Overall- Poor.
Stayed 1 night in Jul 2022

10/10 Excellent

WENDY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really liked our stay at this property. The staff were lovely and very helpful. Our room had a wonderful view and we could sit outside and enjoy it.
Stayed 2 nights in Jul 2022

4/10 Poor

sachin

Travelled with family
Disliked: Amenities, property conditions & facilities
Water in toilets iffy. Not enough pool towels, yelling at kids for splashing water in pool, using tar to patch wooden benches which messed up a short, rationed 1 per person shampoo body soap toiletry.
Stayed 3 nights in Jul 2022

8/10 Good

Eric

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Not very cleanly. Saw spider webs in the light fixtures, smashed bugs on the walls, bits of TP behind the bathroom door. We did like the layout- nice to have the kids have their own area. Kitchen was nice with steps leading down to it. Loved having a pool. The A/C was not good and was hot even when on! It was hot during our stay - time of year in Greece so leaving windows open at night was still hot!
Stayed 3 nights in Jul 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious accommodations and friendly staff. It’s about a 5-10 minute walk to the heart of Fira where restaurants and shops are at. For 20 euros, they will provide private driver to pick up your party at the airport. You’ll want this since taxis are sparse there. I’d stay there again if visiting santorini again.
Stayed 4 nights in Jul 2022

10/10 Excellent

Aislinn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The pictures don’t do the apartment justice. It was very spacious with everything you needed. The pool area was lovely & the perfect place to relax. A bit of an uphill walk into town so not ideal for dragging suitcases but with a car/transfer it’s fine. Special mention to Michael who could not have been more helpful and friendly! Would definitely recommend it
Stayed 4 nights in Jul 2022

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, room comfort
I would recommend this place
They are very accommodating. Ontime pick up at the airport and drop off. Linens are changing everyday. Very friendly staff and helpful. Location is very quiet and walking distance to fira. The capital of santorini.
Stayed 3 nights in Jul 2022

10/10 Excellent

Angie

Liked: Cleanliness, amenities, property conditions & facilities
Close to Fira but not in the middle of the crowd. That left tome to explore and then unwind in a peaceful setting with a gorgeous view. Staff knowledgeable of area and offer a wide variety of things to do and see.
Stayed 4 nights in Jul 2022

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Not recommended. The property is not close to anything. Need to rent a car for stepping out. The front desk person was not helpful or friendly and essentially rolled their eyes when we asked for anything. Within a minute of check in we were told not to mess the towels and not to forget anything in our rooms and not to leave doors or windows open when the AC was on. This was like a lecture. Breakfast very basic. No staff at hotel between 11 pm and 6 am. DID NOT RECEIVE ANY VIP BENEFITS THAT WAS PROMISED
Stayed 2 nights in Jul 2022

10/10 Excellent

Addo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was lovely but it was long walk to the city. Would suggest providing a shuttle bus.
Stayed 3 nights in Jun 2022

8/10 Good

Parul

Liked: Room comfort
Decent stay
The property is nice and spacious, close to fira and kind of city centre , you can take a bike and move around the island easily almost all the location or beaches are equivalent- distance. However we found that the basic facility of drinking water was missing ,as you must know the tap water isn’t drinkable there. water bottle was provided free only on the day we checked in and for rest of the days we had to pay to get a water bottle . Also if you are booking through this site , you might be charged extra €2 per day which is service charge , this is over and above your hotel charge which you might have already paid/will pay as per the site . Upon your arrival .The pool looked big in the picture but it’s comparatively smaller .
Stayed 4 nights in Jun 2022

10/10 Excellent

CHRISTINE

Travelled with group
Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

4/10 Poor

Deborah

Stayed 5 nights in Jun 2022

10/10 Excellent

Lisa Dejanelle

Liked: Cleanliness, room comfort
Clean hotel good service
Michael looked after me during my whole stay & he was super friendly & helpful. Nice clean place would recommend to anyone! Thanks Michael!
Stayed 2 nights in Jun 2022

10/10 Excellent

Melody

Liked: Amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is a 10 minute walk from the core of Fira, but it’s such a lovely place! Alex from reception was such an amazing person, he truly cares about what’s important to me and my wife and listed things we need to explore in the island. He also recommended places to dine, what to do and what to avoid. I’ll definitely stay here again next time I’m back in Santorini. Yes, it’s a 10 minute walk to the core but the short hike warmed me up for the adventures ahead!
Stayed 2 nights in Apr 2022

4/10 Poor

Kerry

Travelled with group
Liked: Cleanliness, room comfort
Shocking customer service towards guests
Cannot fault the property or facilities however certain frontline staff were hostile and threatening towards our party. Refused to engage with a request to speak to the manager stating he had no interest in speaking to ourselves. Refused to acknowledge Hotel.com membership criteria and honor benefits. It was not isolated, watched another party leave early rather than expose themselves to the staffs hostility.
Stayed 4 nights in Aug 2021
Response from Res.Dep. on 2 Oct 2021
Thank you for choosing Thea Luxury Resort for your stay in Santorini. We appreciate your feedback!

10/10 Excellent

Carmen, London

Travelled with family
Liked: Cleanliness, amenities
The hotel was amazing, staff were very helpful and friendly they will go the extra mile to help you specially Alexis he was amazing and make sure you are happy and comfortable in your accommodation, hotel very clean and it was more than we expected, will definitely come back to this lovely island with to the same hotel 😀
Stayed 5 nights in Aug 2020
Response from Team on 10 Aug 2020
We are thankful for your review. We will continue as a team to give our best effort s our guest can have the best experiences at Santorini.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Our apartment was amazing and had plenty of space. Access to two pools and the staff were friendly too. The only issue we had was that even though it was close to Fira (about 5-10 mins drive), it was a little bit isolated. Also, the breakfast, unfortunately, was fairly basic. Having said that, I would definitely come back!
Stayed 4 nights in Sep 2019
Response from Res.Dep. on 2 Oct 2021
Thank you for choosing Thea Luxury Resort for your stay in Santorini. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good.Nothing to bad.Specially Alexis & Demetris are very helpful.
Stayed 4 nights in Oct 2019
Response from Res.Dep. on 2 Oct 2021
Thank you for choosing Thea Luxury Resort for your stay in Santorini. We appreciate your feedback!

10/10 Excellent

Daliza, New York

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly. It’s A nice location and property very good service.
Stayed 6 nights in Oct 2019
Response from rec.dep on 5 Nov 2019
Thank you for your nice review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
This hotel was really nice! Staff are very helpful, and the room is very clean and tidy.
Stayed 2 nights in Oct 2019
Response from alex on 13 Oct 2019
Thank you for your nice review

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location it was quiet and safe. It has a nice view of the ocean and love to watch the sunrise every morning!
Stayed 5 nights in Sep 2019
Response from Re.dp. on 6 Oct 2019
we appreciated your feed back

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was nice, location was ok, nice pool and decent breakfast. Some of the staff we really nice and accomadating, however 2 of the staff was quite aggressive and few others guests were not too happy, and for that reason I would avoid stsying there again.
Stayed 3 nights in Sep 2019
Response from rec.dep on 17 Sept 2019
we appreciated your feed back

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay in nice self contained apartments
Good stay. Good service. A little bit of a walk to town but we liked the place. Great staff and great cleaning staff
Stayed 2 nights in Sep 2019
Response from alex on 13 Sept 2019
Thank you for your review

8/10 Good

Paul&Eddie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing with breathtaking views a 10 min walk along a trail to everything...the staff were not only extremely wonderful..they were knowledgeable and curious.We thouroughly loved our stay.
Stayed 4 nights in Aug 2019
Response from alex on 13 Sept 2019
Thank you for your review

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from res.dep on 3 Sept 2019
thanks

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I really enjoyed our stay at Thea Studios. The property was clean and the staff was extremely friendly and over-accommodating. Check-in was quick and easy. Because our flight got delayed, we were given an upgrade rather than the original suite we booked. We were able to stay in a split level which was recently built/renovated and it was beautiful. The property is pretty quiet for the most part except for our neighbors who would have raging parties late at night but it's Summer time in Santorini, so we overlooked that. The pool is nice and clean, the breakfast is pretty decent for the cost, and the staff would help us order food delivery since we could not dial out from our own phones. The shuttle service is an added bonus and we took advantage of it on our arrival and departure. This property also conveniently has everything you need from renting cars to quads. We rented a car and the process was quick and easy. Overall, this was a relaxing stay and we would absolutely be back to stay again.
Stayed 3 nights in Aug 2019
Response from rec.dep on 27 Aug 2019
Your feedback is always very important to us. thank you for your time . we are always happy when our guest enjoy our services and our facilities

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The new apartment’s design is very good and comfortable, upstairs and downstairs The pool was great the kids enjoyed it The staff were very friendly and helpful The view of the land all the way down to the sea was wonderful especially the sun rise
Stayed 6 nights in Jul 2019
Response from alex on 25 Aug 2019
Your feedback is always very important to us. thank you for your time . we are always happy when our guest enjoy our services and our facilities

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful with planning our time in Santorini. Made great suggestions. Great breakfast at a reasonable price.
Stayed 3 nights in Aug 2019
Response from rec.dep on 23 Aug 2019
Your feedback is always very important to us. thank you for your time . we are always happy when our guest enjoy our services and our facilities

10/10 Excellent

MarieM, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay at Thea Studios and would like to pass along our gratitude to the manager Dimitri and his team for the warm welcome and friendly staff. We truly experienced an excellent hospitality with all the great tips about the city especially the sunset dinner at Santo Wines, offered shuttle service to the city and airport, had a great sunrise view location. We made special memories in Santorini and thank you for a splendid stay at Thea
Stayed 3 nights in Jul 2019
Response from Rec.Dep on 2 Oct 2019
Your feedback is always very important to us. thank you for your time . we are always happy when our guest enjoy our services and our facilities

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
I can’t say enough about the staff and the property. Dimitri the manager was kind and very helpful in many ways. Alexis checked us in and explained what where and how about everything! Costa drove us where we needed to go as did Gyorgo. Housekeeping cleaned our suite impeccably everyday!! There were quads available to hire on site! Which we feel is a must to get around. The cost was reasonable. The suites where we stayed were there newest. They are spacious and well appointed. We stayed 4 nights and would without hesitation stay there again !! We feel we have made friends..
Stayed 4 nights in Aug 2019
Response from rec. dep on 9 Aug 2019
Your feedback is always very important to us. thank you for your time . we are always happy when our guest enjoy our services and our facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from rec.dep on 7 Aug 2019
thanks

8/10 Good

Verified traveller

Liked: Cleanliness
Stay was good but the convenience of the property was not accessible to everything as advertised. View was ok but a bit disappointed because It is not from Oia. The property was over priced for the location and convenience. The place is clean and well kept and view is good but not overwhelming. The employees of the property were nice compare from the overall experience from the locals. The locals could be friendlier accommodating from the tourist or people in general. Unpleasant experienced from most of the locals. From the amount of money I spent on a week vacation in Greece, I could have spent that in better country with friendly, hospitable, approachable better views for less than the price.
Stayed 2 nights in Aug 2019
Response from Rec. dep. on 8 Aug 2019
Your feedback is always very important to us. thank you for your time . we didn't advertised anywhere that we have view or we are located in oia , before you make your booking you can check exactly the location , we say clearly that we are 15 min. walking distance from the center ,