Grand Studio Suite
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Reviews of Hotel Casa Libertad

2.5 out of 5
Hotel Casa Libertad
121 C. Juan Pablo Duarte, Santo Domingo, Distrito Nacional

Reviews

9.2

Wonderful

Rating 10 - Excellent. 38 out of 57 reviews" "
Rating 8 - Good. 14 out of 57 reviews" "
Rating 6 - Okay. 3 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 0 out of 57 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kenneth, Holly Springs

Disliked: Property conditions & facilities
There is a laundry list of items I passed to the owner who is American. Over my 6 days stay, I encountered the following: No shower head in shower (fixed in 2 days), shower switch from rain head to wand broken (whole trip), no coffee maker for 4 days. Lock (latch) on hotel room door broken, fan not working (fixed next day), no hot water (1 day), elevator not working (1 day). I presented this list to the owner when he arrived but got no response or discount for these inconveniences.
Stayed 6 nights in May 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
The property is situated in the middle of Calle Conde in whats called the old city. You can walk to many restaurants and small boutique shops. Theres also a grocery store on the corner. The hotel premises are kept cleab and it comfortable. However what i fidnt like was electrical interruption s. The elevator would stop eorking as well as the air-conditioning . But, aside from little things in the room, I'd stay there again. Also, and this is important. Try to get rooms on the back side becsuse its extremely NOISY and busy on the corner starting at about 7am! Very lound at night too!
Stayed 6 nights in May 2024

8/10 Good

Ulysses, denver

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the loud music all night long
Stayed 5 nights in Apr 2024

10/10 Excellent

Andre'

Travelled with group
Liked: Cleanliness, staff & service
Can’t beat the price for the location and the service that’s provided. Second time I’ve stayed there and will be returning again
Stayed 3 nights in Apr 2024

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend the Hotel Casa Libertad as an extraordinary option for a vacation in Santo Domingo. The staff was extremely helpful and supportive at all times. I would like to recommend that they provide hotter water. I will be a returning customer.
Stayed 4 nights in Apr 2024

10/10 Excellent

Lennie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Spent 1 night there and loved it
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 2 nights in Mar 2024

8/10 Good

Andre'

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was tremendous. The room was clean and the bed was comfortable. Worth the price!!
Stayed 1 night in Mar 2024

10/10 Excellent

Kahlil i

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything
Stayed 7 nights in Feb 2024

8/10 Good

Richard, North Chesterfield

Stayed 5 nights in Feb 2024

4/10 Poor

Shawn

Liked: Staff & service
Disliked: Property conditions & facilities
My first time staying there… I had no hot water in the morning time I keep asking them to do something to the hot water tank which was frustrating. My cable went out for a day. The staff during the day is nice and helpful I would only stay there again because the price is good and your by all the attractions on the strip it’s just a basic hotel nothing at all special about the property on my next trip I probably would choose other accommodations.
Stayed 4 nights in Feb 2024
Response from Hotel Casa Libertad on 14 Feb 2024
Thank you for staying with us.Dear Shawn MccoyWe would like to thank you for your recent visit to the Hotel CasaLiberty. It has been a real pleasure to serve you. Every guest is a valuedand we are delighted to have been your hotel of choice during your recent stay.during your recent stay.We regret the unsatisfactory experience with the hot water, we are working to improve this part, we offer a big apology. Best regards and we look forward to seeing you again soon. @Hotel Casa Libertad

10/10 Excellent

Lenwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

HARRY, Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Dec 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

HARRY, Kent

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lenwood

Stayed 4 nights in Nov 2023

8/10 Good

Richard, North Chesterfield

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay, will be staying my next trip.
Stayed 5 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was perfect and the staff is very friendly
Stayed 2 nights in Dec 2023

8/10 Good

Garfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 2 nights in Nov 2023

10/10 Excellent

Lenwood

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Roger is the best front desk help. But the housekeeper older lady soo friendly & helpful. If I can take both of them back to the USA to train our staff.
Stayed 1 night in Nov 2023

8/10 Good

Herbert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Titus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Lenwood

Stayed 3 nights in Sep 2023

10/10 Excellent

Wilfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again very comfortable wow very happy with stay
Stayed 1 night in Sep 2023

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 5 nights in Sep 2023

6/10 Okay

Anthony

Liked: Staff & service
Disliked: Cleanliness
The property was ok. The area around the hotel was very noisy. My bed wasn't clean at all .my sheets and mattress cover had seman stains on them . I will not be staying at that hotel again. Staff was very nice and friendly.
Stayed 5 nights in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall my stay was outstanding, the staff was great, my room was great and the location was great….
Stayed 10 nights in Aug 2023

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern and sleep comfortable
Stayed 5 nights in Aug 2023

10/10 Excellent

Lenwood

Liked: Cleanliness, staff & service, property conditions & facilities
The shower could have been hotter
Stayed 2 nights in Jul 2023

10/10 Excellent

Lenwood

Stayed 3 nights in Jul 2023

10/10 Excellent

Lenwood

Liked: Cleanliness, staff & service, property conditions & facilities
People are very nice
Stayed 4 nights in Jul 2023

10/10 Excellent

Yerayen

Stayed 1 night in Jun 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Harry, Kent

Stayed 4 nights in May 2023
Response from CASA on 13 June 2023
THANK YOU

8/10 Good

Bennie

Liked: Cleanliness, staff & service, property conditions & facilities
For the price and location very good
Stayed 7 nights in May 2023
Response from casa on 13 June 2023
THANK YOU Bennie

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Gerald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One of the newer properties around the conde so overall not a bad option to stay at. Hot water in the shower takes a while to warm up and the pressure is not the greatest but you get used to it. Also had to request room cleaning one day when by 4 PM it had yet to be done. But again based on other accommodations close to the Conde, I’d definitely stay here again
Stayed 3 nights in May 2023
Response from CASA on 13 June 2023
Hi GERALDTHANK YOU FOR CHOOSING US WE ARE WORKING TO IMPROVE OUR SERVICES

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Lenwood

Stayed 3 nights in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Overall great stay, staff very polite and nice.
Stayed 3 nights in Apr 2023
Response from CASA on 13 June 2023
THANK YOU FOR CHOOSING US. JAMES

8/10 Good

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice spacious room. Clean and comfortable. I would definitely stay again.
Stayed 4 nights in Apr 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Libertad recent Stay
Your hotel was very clean I had some issues with my room but they were later corrected by the manager who was very helpful. She was great.
Stayed 5 nights in Mar 2023

10/10 Excellent

Bertron

Stayed 7 nights in Mar 2023

10/10 Excellent

Lenwood

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was great
Stayed 3 nights in Mar 2023

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

HARRY, Kent

Liked: Staff & service, amenities, property conditions & facilities
Room was excellent. Even the staff and they speak english

10/10 Excellent

Luis E.

Stayed 4 nights in Apr 2024

10/10 Excellent

Saúl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar Maravilloso cerca de todo y un personal muy atento y servicial Nos fuimos felices y volveremos pronto
Stayed 3 nights in Feb 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena exelenye
Stayed 3 nights in Feb 2024

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó! Las habitaciones son súper espaciosas y todo está en buenas condiciones. Muchos lugares para conocer al rededor y la atención del recepcionista es la mejor, súper amables. Definitivamente volveré a hospedarme ahí en mi próxima visita a RD.
Stayed 2 nights in Jan 2024
Response from Hotel Casa Libertad on 14 Feb 2024
Gracias por quedarse con nosotros.Estimada Diana Vásquez Utrera Nos gustaría darle las gracias por su reciente visita al Hotel CasaLibertad. Ha sido un verdadero placer atenderle. Cada huésped es unhuésped valioso, y estamos encantados de haber sido su hotel de eleccióndurante su reciente estancia.Nos complace saber que el alojamiento y el servicio fueron de su agrado, como la satisfacción completa es nuestro objetivo aquí en el Hotel Casa Libertad.Reciba un cordial saludo y esperamos volver a verle pronto.@Hotel Casa Libertad