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Reviews of Matum Hotel & Casino

3.5 out of 5
Matum Hotel & Casino
Av. Las Carreras 1, Santiago de los Caballeros, Santiago

Reviews

6.4
Rating 10 - Excellent. 138 out of 659 reviews" "
Rating 8 - Good. 173 out of 659 reviews" "
Rating 6 - Okay. 146 out of 659 reviews" "
Rating 4 - Poor. 84 out of 659 reviews" "
Rating 2 - Terrible. 118 out of 659 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Segundo, Weslaco

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Juan

Travelled with family
Liked: Staff & service, amenities
Very professional and friendly staff. The hotel is very old and is being remodeled, specifically the entrance and lobby.
Stayed 2 nights in Apr 2024

4/10 Poor

Danny

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated, dark, needs improvement. Exterior facade is falling apart.
Stayed 3 nights in Apr 2024

10/10 Excellent

martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 4 nights in Mar 2024

2/10 Terrible

Ernesto, Burlington

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is a dump, broken shower doors, water leaks, Breakfast is a joke, fried Dominican cheese and plantains, Terrible! The staff does not give a crap about taking care of the customers!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jioma

Stayed 1 night in Mar 2024

6/10 Okay

Jose

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
To much noisy in the nighttime.
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Stayed 4 nights in Feb 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

monica m

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Daniel

Stayed 3 nights in Jan 2024

4/10 Poor

MO

Travelled with partner, Travelled with group
Hotel under renovation but no one announced for travelers to know what they will expecting when they arrive to the facility and worse breakfast you will receive please do not be surprised
Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Stayed 1 night in Jan 2024

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt stay at the property we did another booking through expedia for centro hodelpa. Requesting a refund for matum casino hotel. Poor lighting, in the entrance no service a man sitting in the staircase made us deel unsafe. We left the hotel. We were charged twice because when we arrived the hotel asked us to pay .
Stayed 1 night in Jan 2024

4/10 Poor

Ramón Emilo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Buena ubicación pero el hotel está en construcción
La habitación que me tocó estaba cercar al parecer del área de los.empleados y se escuchan todo el tiempo en la habitación. Cuidado con el café que está en la habitación que aunque no te lo digan te lo van a cobrar, buena ubicación pero el hotel está en construcción, la piscina no está disponible.
Stayed 2 nights in Dec 2023

4/10 Poor

Cristian

Disliked: Cleanliness, amenities, property conditions & facilities
It’s not a sleeping area.
Stayed 1 night in Dec 2023

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jose M.

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
El hotel no esta en las condiciones como se ve en las foto (esta en remodelacion ) el casino no existe y la pisina estaba en mantenimiento y no tenia aqua...
Stayed 1 night in Dec 2023

2/10 Terrible

Hector

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a 3 star hotel under construction, very noisy, no lobby, rooms upstair, no elevator, temporary wood stairs with no railings, rude aptitude bag helper, good breakfast buffet and a nice disco.
Stayed 7 nights in Dec 2023

8/10 Good

Alberto

Travelled with family
Liked: Staff & service
Bueno. Están en plena remodelación. En eso consisten los aspectos de menor evaluación
Stayed 1 night in Dec 2023

6/10 Okay

Osborne, Nassau

Liked: Staff & service
Disliked: Amenities
Excellent location! I enjoyed my stay here as it is in walking distance to the Monument, bars, and restaurants. Also the staff were very friendly. However, the hotel is undergoing major renovations so there’s noise from jackhammering. Also there’s noise from the club downstairs and guests in the hallway. However, none of this bothered me because I was usually out at night partying. After the renovations, I imagine that it’ll be a wonderful place to stay.
Stayed 2 nights in Dec 2023

8/10 Good

James

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is undergoing renovations and the reception area is a mess. The rooms are very nice, spacious and well appointed. The pool needs work and they only leave the pool area open until 6:00 pm. Their bar was closed due to renovations… it will be great (and more expensive) one day, but in the meantime there are inconveniences. The staff tries their best to deal with the service interruptions.
Stayed 1 night in Dec 2023

2/10 Terrible

americo

Disliked: Cleanliness
I was not able to sleep that day due to the fact they had a disco club downstairs and the music was on into 8:00 in the morning I made a complaint to the front desk I recommend that you don't stay there due to the fact of the fiscal Club downstairs at the music was extremely extremely loud
Stayed 1 night in Dec 2023

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 1 night in Nov 2023

2/10 Terrible

Luis

Stayed 1 night in Oct 2023

4/10 Poor

Jenise

they make a lot noise, I can’t even sleep well, that was a terrible experience, it’s will be the last time using this place. Problem to sleep people making noise all night,
Stayed 1 night in Oct 2023

10/10 Excellent

Claribel

Stayed 1 night in Oct 2023

2/10 Terrible

Mercedes

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its hard to arrive with your booking confirmation and they tell you there is not space for you. And the place is a big mess
Stayed 1 night in Oct 2023

8/10 Good

henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen ckin
Stayed 1 night in Oct 2023

2/10 Terrible

Juan

Stayed 2 nights in Oct 2023

8/10 Good

Hector

Liked: Cleanliness
This is a nice hotel in a good location with good entertainment..
Stayed 14 nights in Sep 2023

6/10 Okay

celines

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Casino was not open I had plans but wasn't informed it wasn't open. Cause of all the party area people at night were screaming and loud at night so barely any sleep. Place is beautiful but not if u wanna sleep at night. They need some entertainment in pool area. Other than that service was great and the property very nice
Stayed 4 nights in Sep 2023

8/10 Good

Edward, new york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a part of the Santiago history. Although its old and could use a lift, I had a nice stay and its across the street from the monument. The casino is closed but Hodelpa casino is 3 minutes drive.
Stayed 1 night in Sep 2023

2/10 Terrible

Bismer

Stayed 1 night in Sep 2023

10/10 Excellent

Lunise

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Dennis

Stayed 1 night in Aug 2023

10/10 Excellent

martin

Travelled with partner
Liked: Cleanliness, amenities
Good service
Stayed 3 nights in Aug 2023

2/10 Terrible

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nasty
Stayed 3 nights in Aug 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing very friendly personal excellent service
Stayed 4 nights in Jul 2023

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It's an old hotel, but tbe area is pretty close to bars, and restaurants. I've never spend time in a hotel room, so the outdated part of the hotel doesn't really bother me. What's important to me is location and proximity to night life and restaurants and this hotel is steps away from all that. The staff i should say, are very nice, specially the older gentlemen at the lobby during the day he's the coolest. He makes my stay very fun and be has very good topics of conversation. I learned a lot from him.
Stayed 3 nights in Jul 2023

2/10 Terrible

Sandy

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We cut our visit short because of their security guard. No one should feel disrespected by anyone there to serve. The security guard was rude, nosey, and arrogant. Unfortunately, that was enough to make us leave. Breakfast was delicious and so are the attendants at the breakfast bar. The gentleman at the front desk was also pleasant but because of the security guard we were forced to end our visit. I have been to this place many times before and would have usually recommended it… but after this visit, Absolutely not.
Stayed 4 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Matum has great potential to be excellent but
This isn't my first time starting here..I would stay again but no more than 2 days. Staff is extremely standoffish..Don't want to be bothered. The place is run down but I truly love the history inside. The pictures and the exhibit of prev Santiago is nice. Place is great if you are in Santiago to party. Wake up, eat, and leave and come back to sleep.
Stayed 1 night in Jun 2023

8/10 Good

Daniel

Stayed 1 night in Jun 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jun 2023

10/10 Excellent

Mariselle

Stayed 2 nights in Jun 2023

2/10 Terrible

Asuncion

Stayed 1 night in May 2023

10/10 Excellent

jamal

It's very good
Stayed 1 night in May 2023

10/10 Excellent

martin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
very good service
Stayed 3 nights in Apr 2023

8/10 Good

joel bekenson, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place to be if you are looking for a quiet, peaceful place to crash. Should look elsewhere if you are looking for activities are live nightlife. breakfast and the restaurant are low basic need a serious upgrade.
Stayed 1 night in Apr 2023

10/10 Excellent

Elieser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They make you feel as part of family, it’s a very historic place, I recommend it
Stayed 1 night in Apr 2023