On the beach, beach cabanas, sun-loungers, beach umbrellas
Check availability

Reviews of Hotel Metropole

4 out of 5
Hotel Metropole
Via Pagana, 2, Santa Margherita Ligure, GE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 197 out of 318 reviews" "
Rating 8 - Good. 96 out of 318 reviews" "
Rating 6 - Okay. 18 out of 318 reviews" "
Rating 4 - Poor. 4 out of 318 reviews" "
Rating 2 - Terrible. 3 out of 318 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sabas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in Santa Margherita, the hotel is super well located right next to the train station and next to the bay. Also the views and ameneties are quite unique with an underground heated salt water pool.
Stayed 2 nights in Apr 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful site
Stayed 3 nights in Mar 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Friendly staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sude

Stayed 1 night in Sep 2023
Response from Anna on 5 Oct 2023
Thank you very much for your rate, we appreciate your nice review. Kind regards

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problem solved.
We had a mosquito problem inside our room. Complained to the front desk and we were giving a upgrade and a perfect room. The lady at the front desk was excellent.
Stayed 2 nights in Sep 2023
Response from anna on 5 Oct 2023
Thank you very much for your rate, we appreciate your nice review. Kind regards

10/10 Excellent

Larry

Stayed 1 night in Sep 2023
Response from Anna on 5 Oct 2023
Thank you very much for your rate, we appreciate your nice review. Kind regards

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four or five star hotels in Santa Margherita are expensive but the Metropole lives up to expectations. We had a quiet, well appointed room which was very clean and had a great modern bathroom. It was a garden suite. Hotel seems slightly old fashioned at first contact but bedrooms are good, the staff and service are excellent and it has a decent restaurant. We eat there both nights. It was great to have parking right outside as well. Nice indoor and outdoor pools and garden areas. Also a gym and spa as well. Good breakfast buffet with plenty of choice.
Stayed 2 nights in Sep 2023
Response from Anna on 5 Oct 2023
We appreciate very much your lovely review. Kind regards

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff, Beautiful Views
Hotel staff was amazing. Paid attention to every detail. The dining staff was the best. Again, paid attention to every little detail to ensure their patrons have the best experience. The views were spectacular.
Stayed 2 nights in Aug 2023
Response from Anna on 5 Oct 2023
Thank you very much for your rate, we appreciate your nice review. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Michael

Stayed 1 night in Jun 2023

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Everyone was so friendly and helpful. Couldn’t be a prettier setting and the food was great
Stayed 3 nights in May 2023

10/10 Excellent

Dina

Travelled with partner
Liked: Cleanliness, staff & service
Really nice hotel
Stayed 3 nights in May 2023

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I think for the cost, it’s a good value.
Stayed 1 night in May 2023

10/10 Excellent

Mohammed, Reston

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Convenient location but significant road noise
I made a mistake in booking for one pax instead of two and so the hotel wanted to charge me more. Plus breakfast for two pax was extra as well as a better sea view room. It ended up being 160€ per night, much more than what I booked. I did a quick check at Hotels.com for the same date and it was still cheaper than what they charged me. I consoled myself by having a sea view room. Still the view was only partial. The hotel is right next to the main road and so it gets noisy at night from the buses and bikes that come through. There is no aircon and so it can get stuffy and so their suggestion is to leave the balcony door open hence the road noise. The elevator is very small and so only two pax with large suitcases can fit. Front desk staff is helpful. Breakfast is decent and what I like is the fresh orange juicer station. All in all, location is near town and train station but given what I was charged extra, I would probably opt for Hotel Continental which was just next door, a bit further from the main road and with a full frontal view of sea.
Stayed 2 nights in Apr 2023

10/10 Excellent

Matthwe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter get-away!
We were traveling through town for a few days. We were surprised at how much we enjoyed staying at the Hotel Metropole. The best surprised was the gym and SPA. It was fantastic and so refreshing. Although the pool was closed for the winter, the spa more than made up for it and at no additional charge. The only thing I didn't appreciate was a per person cover charge for eating at the restaurant. That doesn't seem like a good way to encourage guest to dine-in.
Stayed 2 nights in Mar 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Service Never Disappoints
Each time I stay in Santa Margherita Ligure I stay at Hotel Metropole and it never disappoints. It’s a gracious, restful property that offers superior service & a friendly staff. Located a few minutes down from the train station the property sits among lush landscaping and it own private seaside area. For my frazzled self, staying here in a room with a patio overlooking the gardens was a balm for my spirit. Reassuringly the hotel still strongly emphasizes cleanliness & observes Covid protocols. Food is top notch and prices were very reasonable for cocktails, snack & aperitivo. A special callout to Jun & Amedeo who were extra attentive to me at breakfast. I’m very much looking forward to returning in a few months.
View from my room
View from the private seaside lounge
Stayed 6 nights in Sep 2022

10/10 Excellent

enrique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location and wonderful staff.
Stayed 3 nights in Oct 2022

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort amenities on the sea right in town
Stayed 3 nights in Sep 2022

10/10 Excellent

larry

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel metropole- Santa margherita 😕
Hotel was tired, but clean. Amenities were ok. Not sure it’s suited for solo travellers. Staff were mostly unfriendly. Asked for a quiet room, after looking annoyed, they put me in a room facing a v busy road, next to the housekeeping cupboard (on 1side) and lifts/stairs (on other) and under an active family I could hear clearly. I was told there was nothing they could do as the hotel was full- no apology, no effort to make it better. I would not stay there again.
Stayed 3 nights in Jul 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveller, 1 night.
was a very comfortable stay. I walked to the location and it is on a bit of an incline to get there and it was a bit misleading as far as where the entrance was. There we’re about 3 signs before you actually got to the hotel! Was very tiring. The hotel itself was really great. I got a single bed with a balcony on the top floor which is all I needed. The bathroom/shower is really outdated and that’s probably my only negative observation. Breakfast was included and you can even juice your own oranges for fresh juice. They have a separate pool / beach area that includes a chair. I would definitely recommend this hotel
Stayed 1 night in Jul 2022
Response from Anna on 9 Aug 2022
Thank you

10/10 Excellent

Martha

Stayed 4 nights in May 2022
Response from Anna on 20 May 2022
Thank you very much for your nice review, we'll share with our colleagues.

10/10 Excellent

Ulf

Stayed 2 nights in May 2022
Response from Anna on 20 May 2022
Thank you very much for your nice review, we hope to welcome you again to Hotel Metropole !

10/10 Excellent

Mijoung

Stayed 1 night in May 2022
Response from Anna on 20 May 2022
Thank you very much for your nice review, we hope to welcome you again to Hotel Metropole !

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel si very clean, people are always angry and t
Hotel si very clean, people are always angry and they made you feel you are not welcome, even though the Hotel location is good, staff is so unfriendly and service is so bad, I will never come back to this hotel.
Stayed 4 nights in Apr 2022

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
To be honest, I was amazed at the property when we arrived. It is in fabulous shape decor wise, the staff very efficient and welcoming and the room superb.we ate in the restaurant and the food was exquisite.
Stayed 1 night in Apr 2022
Response from anna on 2 May 2022
Thank you very much for your positive comment

8/10 Good

Terence

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2022
Response from anna on 2 Mar 2022
Thank you for your feed back

10/10 Excellent

douglas

Stayed 1 night in Feb 2022
Response from anna on 10 Feb 2022
La ringraziamo per il Suo commento positivo e ci auguriamo di averLa ancora nostro ospite. Cordiali saluti

10/10 Excellent

larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in all of Italy!
This is such a beautiful hotel! One of the most beautiful hotels that we ever stayed at in Italy and we will be returning every year! We're extremely happy!!
Stayed 1 night in Sep 2021
Response from gc on 28 Sept 2021
Dear Mr. & Mrs. , Thank you very much for your kind e-mail and compliments that we’ll pass to our Hotel Team; it always help us to improve our service and quality! Wishing you many happy returns to the Metropole Hotel we remain with best regards. HOTEL METROPOLE G. Ciana + Staff

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
small room
Stayed 1 night in Sep 2021
Response from gc on 26 Sept 2021
Dear Sir, Our size rooms for the sea view is between 14 and 16 square m., the standard are little small. Hoping you be enjoyed for your stay, we remain with our best regards.

10/10 Excellent

Brit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach perfection
Great hotel! Beautiful environment with great views, lush gardens and amazing beach/lounging/swimming area. Breakfast was nice and they had it updated for COVID times. Friendly helpful staff. Short walk to town. Wished we had more days to just relax here!
Stayed 3 nights in Aug 2021
Response from ms on 10 Aug 2021
Dear Sirs, We thank you for your very nice words and your compliments that we have convened to our staff; it always helps us to improve our service ! We look forward to your next visit and remain with best regards. HOTEL METROPOLE G. Ciana + staff

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always feels like you are coming home. The staff are absolutely amazing here especially if you have kids. Breakfast and dinner on the terrace is always great and Pool and beach are great to have.
Stayed 6 nights in Jul 2021
Response from ms on 10 Aug 2021
Dear Sirs, We thank you for your very nice words and your compliments that we have convened to our staff; it always helps us to improve our service ! We look forward to your next visit and remain with best regards. HOTEL METROPOLE G. Ciana + staff

6/10 Okay

Amanda

Travelled with group
Liked: Cleanliness, staff & service
t spa, pool and Turkish baths.
Adequate hotel that is a bit tired. Front desk staff are efficient and friendly. The spa, pool and fitness area are fantastic. The pool and spa are water from the sea adjacent to the hotel. This was the highlight of our stay. Having to pay €16 for parking in their car park was disappointing- should be included in stay. I would give it 3 stars - definitely one of those stars for the pool and spa, Turkish baths.
Stayed 1 night in Feb 2020
Response from Anna - Reserv. Dept. on 1 Mar 2020
Thank you for your opinion. Kindly note that in the area there aren't so many parking, consider that all the Hotel in Santa Margherita, charge for parking much more than € 16,00

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Anna - Reserv. dept on 1 Mar 2020
thank you for your opinion

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about this hotel - the staff, the facility, the view, the food - best gin & tonic's anywhere!! Can't wait to go back when it is in season (I was there in January).
Stayed 1 night in Jan 2020
Response from ms on 25 Jan 2020
Dear Mr. GARY, We thank you for your very nice words and your compliments that we have convened to our staff; it always helps us to improve our service ! We look forward to your next visit and remain with best regards. HOTEL METROPOLE G. Ciana + staff

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Anna - Reserv. Dept. on 22 Jan 2020
Dear Gary, thank you very much for your feedback which is very much appreciated. Hoping to welcoming again we remain with kind regards.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
The “sea view” room I booked was a sea view, if you stood at the window and cocked your neck to the side to see the sea. The room was small with no place on the sink area (no counter) to put your toothbrush/etc. The breakfast (included in my booking) was continental (extra charge for eggs). They have a big sign posted in the breakfast area (due to tour bus passengers who take food) that take away food will be charged. There was a large tour group and the hotel is situated along a hillside and far from the ocean front. There are many cobblestones, elevations and narrow walking areas to get to this hotel. The taxi drivers have a set 15 euro fee to go to this hotel, which is about 4 blocks downhill from the train station. Dinner was included in my stay, however, they charged me for a coffee and a water 14 euros. I would never come again to stay there, nor could I recommend anyone to stay there. The staff were not friendly.
Stayed 1 night in Oct 2019
Response from mr on 21 Nov 2019
Dear Guests, we have read your review and are sorry you have chosen to write about us as Anonymous; that does not allow us to understand better what the problems with you stay have been. Not very constructive. Reading your words , we have even thought you might have written about a wrong hotel ! Especially when you talk about: “Breakfast is continental “ : our buffet as shown in all sites and reviews is one of our strong points, very rich and much appreciated. Only few dishes that has to be cooked at the moment – such as fried eggs in your case – have a minimum supplements; all the rest is included and we are talking about a huge buffet with a wide choice of cold and warm, sweet and savoury dishes ! “Hotel is far from the ocean front” ; our PRIVATE BEACH is few seconds walking, through the garden, no road to cross, from the hotel building !!! “One coffee and one water 14 euros” ; that’s pure lie. Coffee cost 1.50 and one big mineral water 4,00 euro. We accept all critics (they also help us to do better) but they must BE TRUE. We remain with the doubt you might have reviewed the wrong hotel; if not, feel free to contact us again , by e-mail or other , to submit us other points of your experience with us and give us the opportunity to rend a proper feedback. G. Ciana - Gen.Man/Prop.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service; older clientele
This was the perfect place to end our honeymoon in Italy. The hotel staff were very kind and helpful. They did an excellent job with our laundry. The clientele at this hotel is a bit older, but we still enjoyed ourselves. We would definitely come again! This is a great hotel to stay and spoil yourself.
Before dinner drinks
View from the private beach
View from our sea-front room
Included Breakfast
Stayed 4 nights in Sep 2019
Response from ms on 8 Oct 2019
Dear Sirs, We thank you for your very nice words and your compliments that we have convened to our staff; it always helps us to improve our service ! We look forward to your next visit and remain with best regards. HOTEL METROPOLE G. Ciana + staff

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tea or coffee facilities in the room All levels of staff very polite and helpful
Stayed 5 nights in Sep 2019
Response from ms on 29 Sept 2019
Dear Sirs,, We thank you for your very nice words and your compliments that we have convened to our staff; it always helps us to improve our service ! Tea or coffee facilities are at disposal only in the Junior Suites & Suites We look forward to your next visit and remain with best regards. HOTEL METROPOLE G. Ciana + staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from ms on 24 Sept 2019
Dear Sirs, We thank you, and we have convened to our staff your satisfaction; it always helps us to improve our service ! We look forward to your next visit and remain with best regards. HOTEL METROPOLE G. Ciana + staff

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful grounds and service was excellent. Recommend it to everyone.
Stayed 2 nights in Sep 2019
Response from ms on 19 Sept 2019
Dear Sirs, We thank you for your very nice words and your compliments that we have convened to our staff; it always helps us to improve our service ! We look forward to your next visit and remain with best regards. HOTEL METROPOLE G. Ciana + staff

8/10 Good

Bertie, Berkshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The options at breakfast were good but there were no tea or coffee making facilities in the room. Also there was no water in the gym and there was no way we were paying EUR2.60 a bottle when the local supermarket sold a large bottle for EUR0.40.
Stayed 4 nights in Sep 2019

8/10 Good

Farida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was pretty amazing. Very helpful. Since airlines lost all my luggage, would have been helpful if they had a washcloth in room. Other than that, the stay was amazing. I’d choose this hotel again, simply because it was close to train station, ferry and major shopping.
Stayed 4 nights in Aug 2019
Response from ms on 28 Aug 2019
Dear Mrs Farida, We thank you for your very nice words; and your compliments that we have convened to our staff; it always helps us to improve our service ! We look forward to your next visit and remain with best regards. HOTEL METROPOLE G. Ciana + staff

8/10 Good

Curt

Liked: Staff & service, property conditions & facilities
Great location; good hotel; amazing breakfast buffet! The only bummer was the lifeguard with the shaved head was incredibly rude to our 2 teenagers
Stayed 3 nights in Jun 2019
Response from gc on 31 July 2019
Dear Sir, We thank you for your very nice words and your compliments that we have convened to our staff; it always helps us to improve our service ! About the liffeguard, we will talk with him about, sorry for the inconvenience. We look forward to your next visit and remain with best regards. HOTEL METROPOLE G. Ciana + staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from ms on 22 June 2019
Dear Sirs, We thank you for your very nice words and your compliments that we have convened to our staff; it always helps us to improve our service ! We look forward to your next visit and remain with best regards. HOTEL METROPOLE G. Ciana + staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very clean, great service, very good breakfast
Stayed 1 night in Jun 2019
Response from ms on 18 June 2019
Dear Sirs, We thank you for your very nice words and your compliments that we have convened to our staff; it always helps us to improve our service ! We look forward to your next visit and remain with best regards. HOTEL METROPOLE G. Ciana + staff

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from anna on 29 May 2019
Dear Sir, thank you very much positive comment. We wish you a nice stay with us. Kind regards Anna - Reserv. Dept