"If you’re considering this hotel for a special occasion, do yourself a favor and keep looking.
I wish I had listened to the reviews before booking. My fiancée and I chose this property to celebrate our engagement and noted that in advance. Instead of feeling welcomed, we felt like a transaction. Even the engagement amenity came more than an hour after we settled in.
The rooftop staff were rude, condescending, and disengaged. Service felt transactional, and it was hard to get anyone’s attention.
The room was far from luxury. The “Sea View” category is misleading, with major obstructions not shown in photos. The room had drainage issues, lacked basic amenities, and the bed creaked all night. There was no fitted sheet, and the pillows were flat.
The food was poor. Breakfast lacked flavor, the poolside menu felt like frozen food at premium prices, and the “Margherita” pizza was basically cheese pizza with a basil leaf on top.
My interaction with Jose Luis said everything. When I shared our concerns, he smiled through much of the conversation and showed little empathy. He said last year’s staff had been replaced and that he was happy with the current team. When I mentioned the beds, he cut me off and said, “I know the beds. I sleep here often.” When we chose to leave after one night of a three-night stay, the focus stayed on how I would not get my deposit back, not on fixing the experience.
This did not feel like growing pains. This felt like the identity of the operation."
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