6/10 Okay
Christine
Travelled with family
22 Apr 2024
This property has so much potential. Beautiful setting, lovely villas and staff that tries very hard to please guests despite many property and property management issues. We stayed in villa 4 and upon our arrival the pool was not filled but they noted they would fill, however did not share due to the pool treatment used we could not use until the next day. We had issues with setting the safe and the management noted someone would come to reset however no one showed we had to remind them to send someone day 2. Day 1 we had the power go out several times while cooking (was not out for long periods but needed to restart the cooking several times) Morning of day 2 the guest bedroom flooded due to some toilet issue which the staff promptly cleaned up and then went to get a new part (assuming this required a trip to San Pedro) before the toilet was operational again. Day 3 we were without water for several hours in the morning. Overall the water was rather salty - not a complaint as we understood we were staying on an island but in talking to other guests who had stayed there in the past they noted this was unusual. Again this property has so much potential but it does not appear the management knows how to maintain a property like this. For example tiles missing from the pool, seemed a very easy upkeep and repair issue, cushions on the outdoor seating did not match one appeared to be a replacement cushion similar in color but a smaller size, dishwasher not working..
Christine
Stayed 3 nights in Apr 2024