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Reviews of San Juan Water and Beach Club

4 out of 5
San Juan Water and Beach Club
2 Tartak St, Carolina

Reviews

7.2

Good

Rating 10 - Excellent. 362 out of 1002 reviews" "
Rating 8 - Good. 207 out of 1002 reviews" "
Rating 6 - Okay. 164 out of 1002 reviews" "
Rating 4 - Poor. 115 out of 1002 reviews" "
Rating 2 - Terrible. 154 out of 1002 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Justen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay. Great service. Room was nice with a great view. Also fantastic dining options.
Stayed 3 nights in May 2024

10/10 Excellent

Luis Miguel Objio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints
Stayed 3 nights in May 2024

10/10 Excellent

Jeremiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff all around! They all make sure your stay will be the best everyone was so nice and polite if I ever come to Puerto Rico I’d stay here again 1000 percent this place is amazing!
Stayed 5 nights in May 2024

6/10 Okay

Jennifer

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Luisa

Travelled with partner
I really love and enjoy staying in this hotel. Everything was excellent
Stayed 5 nights in May 2024

10/10 Excellent

Vanesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed to say the least. From valet, check in & restaurant the staff was amazing!!!! The room was BEAUTIFUL, modern touch and very clean. The beach is walking distance & the rooftop view was perfect! Definitely recommend & would stay here again!
Stayed 3 nights in May 2024

6/10 Okay

Xavier

Disliked: Cleanliness, staff & service, property conditions & facilities
Under construction
Stayed 2 nights in May 2024

4/10 Poor

Maya

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I wanted to rate this property well because I ultimately enjoyed my vacation. However in hindsight I would NEVER suggest anyone to stay here or return myself MOST IMPORTANT They are doing construction which will definitely carry through the rest of 2024 so be prepared to hear drilling for 6 hours straight. The housekeeping does not change towels/wash cloths, etc. and they will charge you an astronomical amount post stay claiming damage, even the receptionist agreed it was a cash grab (assuming their construction is going way over budget). Either way people should stay away from this property. At least until construction is done and new management is in place. 2/10 very disappointed
Stayed 3 nights in May 2024

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our room smelled mildew. I called front desk and they came with an air freshener. i was hot and elevators were very slow. No ice machine or vending.
Stayed 3 nights in May 2024

4/10 Poor

JALISSA O.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Property Itself Was Nice, I Stayed In The Room With The Stand Up Shower. The Eatery Was Good As Well. I Didn’t Enjoy My Stay & That’s Because Every Morning From Mon-Fri I Was Woken Up To Construction. I Understand The Job Doesn’t Stopped Because I Was Staying There However Why Wasn’t I Notified Upon Booking My Hotel , Upon My Arrival As Well. If I’m On Vacation I Want To Be Able To Sleep In, Not Be Awaken At 8am Every Morning By Construction.
Stayed 5 nights in May 2024

10/10 Excellent

Paela

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so kind and welcoming. We loved staying
Stayed 3 nights in May 2024

10/10 Excellent

Casandra

Stayed 3 nights in Mar 2024

10/10 Excellent

Jacqueline, Brooklyn

Liked: Property conditions & facilities
Property was nice and clean, the hotel staff were helpful and kind.
Stayed 4 nights in May 2024

10/10 Excellent

MendoXa

Travelled with partner
Liked: Cleanliness, staff & service
this place was great 😊 just as expected
Stayed 1 night in May 2024

10/10 Excellent

William Francis Rumley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a nice queit spot. Beachfront access
Stayed 3 nights in May 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a fantastic hotel with, great design, breathtaking views, a rooftop with the yummiest menu, the best bartender, and well-made drinks this is the place. The open-space bedroom is stunning, of course, if you are traveling with your partner is so much better, because the shower’s walls are all glass letting the sun go through the bedroom. The beach is just in front of the hotel and they also have chair and umbrella service, and restaurant service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
San Juan water and beach is the perfect get away, beautiful view of the beach from the hotel, also a glimpse of the city as well. The roof top pool is everything. The rooftop restaurant is a little pricey but still a good vibe
Stayed 2 nights in May 2024

6/10 Okay

Angelica M

Liked: Staff & service
Disliked: Property conditions & facilities
Good stay! Staff was nice and polite. My only two issues were there was construction going on and they had to change my waterfront view room and also, the room they switched me to, the sheets were not very clean however, staff was nice and would give fresh sheets. I’d go back once they finish construction. Also, Uber was easy to get and their are places you can walk for food/coffee
Stayed 3 nights in Apr 2024

2/10 Terrible

Heather, Fort Walton beach

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We paid for an ocean view room and we received a city view and the property would not accommodate us whatsoever
Stayed 3 nights in May 2024

10/10 Excellent

Roxann

Liked: Staff & service, property conditions & facilities
Great overall
Stayed 2 nights in May 2024

10/10 Excellent

Nalayah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing!! They clean your room everyday. We didnt even need a car. The beach is right out front and the street in the back of the hotel has many many restaurants. An uber is cheap to get you 15/20 mins to la placita or luquillo beach. It is a great hotel and great location!
Stayed 4 nights in Apr 2024

10/10 Excellent

Tinisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice staff. I would stay again.
Stayed 4 nights in Apr 2024

8/10 Good

amber

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere was nice although they’re still doing renovations. Loved it was right off the beach
Stayed 3 nights in Apr 2024

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here it was amazing
Stayed 2 nights in Apr 2024

8/10 Good

Claudia

Liked: Cleanliness, staff & service
Elevators took too long.
Stayed 2 nights in Apr 2024

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Takeisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooms and the rooftop area and I was able to walk straight across the street to the beach
Stayed 3 nights in Apr 2024

6/10 Okay

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Liuvys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Diamond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, they give you drinks as you arrive and the rooftop was a vibe
Stayed 2 nights in Apr 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel. I would definitely recommend it and I will definitely stay again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop restaurant is excellent
Stayed 5 nights in Apr 2024

10/10 Excellent

Eliset

Liked: Cleanliness, amenities, property conditions & facilities
I had a fabulous stay. My room was absolutely stunning. I found the robes and slippers a nice touch and the open shower sexy. All the staff were so helpful, respectful, and very welcoming. Gigi, Jose, Marco , and Alberto are taking care of the hotel guests on the beach with immaculate service. Always attentive to providing service to the staff. I felt really bad that on my last day I didn’t see Marco who provided the daily beach towels and chair. I wish he would have a credit machine for people to tip. He greeted me everyday with a smile and I would try to help him and he would say this is my job. I commend the hotel managers for hiring employees who are so kind and who make the guests not want to leave. I will be returning and highly recommend you to book a stay. You will not be disappointed.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s actively under construction not a big deal, property its coming out beautiful! Rooms are amazing, staff was great! Will def be back once is completely renovated
Stayed 3 nights in Apr 2024

10/10 Excellent

Jahkiya

Travelled with group
Liked: Cleanliness
great hotel . They give you drinks when you first arrive . Nice ocean view, nice side showers, and nice decor .. house keeping come in and clean for you. they were still constructing on some of the rooms. But you can tell once they are finish, this hotel is going to be 10/10 .
Stayed 3 nights in Apr 2024

10/10 Excellent

Wilkiya

Stayed 5 nights in Apr 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel clean and nice right by the beach
Stayed 3 nights in Apr 2024

10/10 Excellent

Julianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful relaxing room, absolutely enjoyed the bath robes and slippers, who knew something so simple would go a long way.
Stayed 4 nights in Apr 2024
Response from Maria Corredor Senior Manager on 24 Apr 2024
I'm glad to hear that you enjoyed the bathrobes and slippers provided in your room! Hope to see you real soon.

10/10 Excellent

BELMARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Maria Corredor Senior Manager on 24 Apr 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our is committed to providing high-quality customer service to all of We hope to see you again in the near future

10/10 Excellent

Racheal W

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Absolutely stunning. Will be a lot better when construction over. But otherwise the master suites is absolutely stunning.
Stayed 3 nights in Apr 2024
Response from Maria Corredor Senior Manager on 24 Apr 2024
I'm thrilled to hear that you find our master suites stunning! We're actively working on completing the construction to enhance your experience even further. We look forward to providing you with an exceptional stay in the near future.

10/10 Excellent

Craig

Stayed 1 night in Apr 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all this stay was better than my previous they are currently in the process of remodeling would like to go back once completed room was very nice love the fact that the beach is right there as you walk out cant wait to book again
Stayed 3 nights in Apr 2024
Response from Maria Corredor Senior Manager on 24 Apr 2024
I'm thrilled to hear that your recent stay was better than the previous one and that you're looking forward to returning once the remodeling is completed. We'll be eagerly awaiting your next booking and hope to make your future stay even more memorable! If there's anything specific you'd like to experience or any requests you have for your next visit, feel free to let me know. You may contact me directly at mcorredor@waterbeachhotel.comHope to see you soon

2/10 Terrible

Erik

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property don’t have what they promote
Stayed 5 nights in Apr 2024
Response from Maria Corredor Senior Manager on 24 Apr 2024
Thank you for your recent review. We regret that we did not meet your expectataions we hope you will give us the oportunity to wow you in the future.

10/10 Excellent

Michelle, Mountain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time here. They are under construction but almost done. We would recommend the roof top lounge. Great atmosphere, food and beverage. Views are spectacular. Pool was small but they are adding another area. Access to beach was fantastic and it was easy to walk around and grab Ubers.
Stayed 4 nights in Apr 2024
Response from Maria Corredor Senior Manager on 24 Apr 2024
It's wonderful to hear that you enjoyed your time at the hotel! Thank you for recommending the rooftop lounge and highlighting the great atmosphere. We're glad you found the access to the beach and transportation options convenient. We're working hard to complete the construction and enhance our facilities, including adding another area to the pool. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Justine St

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like rooftop pool. Loved that it was right on the beach, and that chairs and umbrellas were included.
Stayed 6 nights in Jan 2024
Response from Maria Corredor Senior Manager on 24 Apr 2024
Thank you for sharing your feedback! I'm sorry to hear that the rooftop pool didn't meet your expectations, but I'm glad to know that you enjoyed the beach. We hope to wecome you back soon.

10/10 Excellent

Christopher A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Maria Corredor Senior Manager on 24 Apr 2024
Thank you for taking the time to provide valuable feedback We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

LINDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. The only thing I didn't like was they don't have a fridge, microwave or vending machine. The fridge they have only has room for things you purchase from hotel.
Stayed 4 nights in Apr 2024
Response from Maria Corredor Senior Manager on 24 Apr 2024
Thank you for sharing your feedback! We appreciate your positive experience and your intention to stay with us again. Regarding your concerns about the fridge, microwave, and vending machine, we'll take that into consideration as we continue to improve our amenities. Your input helps us ensure that we meet the needs and preferences of our guests. If there's anything else you'd . We look forward to welcoming you back!

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Maria Corredor Senior Manager on 24 Apr 2024
Thank you for taking the time to provide valuable feedback We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alejandra’s and kenen from the valet were really nice and also the staff from the front desk’ the rooms were beautiful
Stayed 2 nights in Apr 2024
Response from Maria Corredor Senior Manager on 24 Apr 2024
Thank you for sharing your positive experience with Lejandra, Kenen, and the front desk staff! I'll make sure to pass on your kind words to them and share your appreciation for their excellent service. It's great to hear that you found the rooms beautiful as well. Your feedback is valuable, and it will surely motivate our staff to continue delivering exceptional hospitality.Hope to see you soon.

6/10 Okay

Michelle, Cold Spring

Travelled with family
Disliked: Amenities
This hotel is still very much under construction. Rooms are decorated nicely and staff is friendly but there is noise and you enter a side service door entrance to get to the elevators. The rooftop pool is very small and there’s a total of six chairs. Don’t book tours there. There is plenty of food within walking distance.
Stayed 4 nights in Mar 2024
Response from Maria Corredor Senior Manager on 24 Apr 2024
Thank you for sharing your feedback. We appreciate your compliments about the room decor and friendly staff. We apologize for any inconvenience caused Your feedback is very valuable to us. Thank you for taking the time to share.