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Reviews of La Concha Renaissance San Juan Resort

4 out of 5
La Concha Renaissance San Juan Resort
1077 Ashford Ave Condado, San Juan

Reviews

8.6

Excellent

Rating 10 - Excellent. 1137 out of 1839 reviews" "
Rating 8 - Good. 371 out of 1839 reviews" "
Rating 6 - Okay. 157 out of 1839 reviews" "
Rating 4 - Poor. 76 out of 1839 reviews" "
Rating 2 - Terrible. 98 out of 1839 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vacation place
Stayed 1 night in May 2024

10/10 Excellent

Francia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We definitely come back
Stayed 5 nights in May 2024

8/10 Good

Trent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. Our balcony room had a backdraft of marijuana smell through the bath exhaust system. I do not mind what people do for recreation but think the hotel should do something about cross air between rooms. I enjoyed our stay at La Concha!
Stayed 5 nights in May 2024

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay over all was amazing. Will definitely return and refer to others. Staff was great and welcoming, bars, restaurants and whole facility all around was great. Not one bad experience
Stayed 2 nights in May 2024

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was better than adversed
Stayed 3 nights in May 2024

10/10 Excellent

Deana

Travelled with partner
This is the second time staying at this resort. This experience exceeded the first experience. Everyone gave exceptional service. The housekeeping and maintenance department deserved a raise! Everything was above par. We have decided to make PR our designated baecation and LACONCHA will definitely be our choice resort everytime.
Stayed 4 nights in May 2024

6/10 Okay

Julissa

Disliked: Property conditions & facilities
Average hotel nothing special. Great location due to accessibility to restaurants and excursions. Would not recommend it to families with kids due to the type of vulgarity behavior I saw from visitors. Seem more like a party hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Zoilo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Clean rooms, safe and great staff. Would definitely stay here again. Can't wait to come back.
Stayed 3 nights in May 2024

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing. Safe.
Stayed 3 nights in May 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is beautiful, clean and has great pools. service is impeccable! The only negative is the outrageous resort fees and daily credit card hold.
Stayed 6 nights in May 2024

10/10 Excellent

PRISCILLA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property as a whole. Staff very nice and helpful.
Stayed 3 nights in May 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and super friendly. They are very informative and helpful. The rooms are super nice and clean. Will definitely recommend and come back!
Stayed 3 nights in May 2024

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in May 2024

8/10 Good

Carolyn, fort lauderdale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Iconic design and Architecture of La Concha. Beach area is well maintained. Staff is very friendly and courteous. Lobby bar is fun at all times. Sushi is convenient, but no avocado in the veggie roll? And the rolls are not sliced? Definitely not a typical hand roll. Up charge for a sauce? Hmmm.. Otherwise, all was great! Will return.
Stayed 3 nights in May 2024

10/10 Excellent

Janay Lachele

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is BEAUTIFUL! The party atmosphere was live. The view from the ocean front room was unmatched. Overall i would recommend.
Stayed 3 nights in May 2024

6/10 Okay

Brandi Alina

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
They were not up front with incidental holds and the million fees attached to absolutely everything. But other than that it was a pleasant stay.
Stayed 6 nights in May 2024

10/10 Excellent

Deion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in May 2024

10/10 Excellent

Adrianna

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay look forward to my next trip!
Stayed 3 nights in May 2024

8/10 Good

Tanesha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and pools were great and the staff was so friendly.
Stayed 3 nights in May 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was perfect. Thank you!
Stayed 4 nights in May 2024

10/10 Excellent

Daniel A Vignola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the staff. to the views. to the food. Everything was amazing
Stayed 5 nights in May 2024

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was more than accommodating with any request we had. This was the perfect resort for a girls trip, food excellent, pool and beach beyond our expectations. Music was new and fresh. The lobby gorgeous and fun at all hours. The night club was great. The staff was friendly and went above and beyond.
Stayed 2 nights in May 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Loreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an exceptional stay. The resort offers something for all ages. I was on a trip with just my husband. We booked an Oceanview suite, and I was not disappointed with the view. The rooms are standard, the bed was very comfortable and in the suite everything is available in the kitchen if needed. There are many restaurants to choose from, as you can also go to their sister hotel next door, the Vanderbilt, but the poolside restaurant, Solera, had amazing food. It was the best chicken breast I had by far. The access to the beach is breathtaking. The staff was very helpful. There were reviews about the noise, I will say if you secure a room near the pools or lobby, then yes the noise can be a factor. We were on the other side and heard nothing as we chose the ocean view suite. The lobby does play music and many guests are in the pool late. If you are visiting San Juan and not planning to tour other areas on the island, you do not need a rental car. Ubers are easy to get in San Juan, and many of the tours offer pick-up from the hotel. This resort was exceptional and I would book this location once again and recommend it completely.
Stayed 4 nights in May 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time vacationing here and La Concha never disappoints! From the cleanliness and beautiful ambiance to the amazing staff and service! We will be back!
Stayed 4 nights in May 2024

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was awesome from the time we reserved until check out. The concierge team was amazing! I would definitely stay again. It would be even better if it was an all inclusive resort, the food can get pricey.
Stayed 3 nights in May 2024

10/10 Excellent

sajani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful
Stayed 2 nights in May 2024

10/10 Excellent

Terrell Jerome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tgis property is beautiful we will be back
Stayed 3 nights in May 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Sacramento

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The doorman going to the pools was exceptional.
Stayed 3 nights in May 2024

10/10 Excellent

Inna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was a great vacation, hotel with many pools with a nice view from the window, clean area, friendly staff
Stayed 6 nights in May 2024

10/10 Excellent

Bjorn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept resort. Friendly staff. I don’t like the resort fees they charge. They do show what the resort fees are for but we hardly used any of the services. $72 resort fee a night is kinda steep.
Stayed 7 nights in May 2024

10/10 Excellent

Andrea

Stayed 3 nights in May 2024

10/10 Excellent

Alicia Flores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort I’ve stayed at!
Stayed 4 nights in May 2024

10/10 Excellent

Orval D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and beautiful hotel right off the ocean. I stayed a room with a balcony and view of the ocean.
Stayed 3 nights in May 2024

10/10 Excellent

Brenda

Travelled with partner
The hotel is convenient located. Everything is super clean. The pool and beach area are amazing.
Stayed 1 night in May 2024

10/10 Excellent

Jervonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Loved the food. Overall 10/10
Stayed 4 nights in May 2024

8/10 Good

Kayley

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was amazing. Room and details were dirty. We were sent to a room that was under construction. Overall a good stay thanks to the pool and staff! Love the beach access.
Stayed 4 nights in May 2024

10/10 Excellent

Paterneth Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great location, multiple restaurants, amazing amenities. Would love to stay here again!
Stayed 4 nights in May 2024

10/10 Excellent

Safiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff . Beautiful resort . Close to all restaurants and shops
Stayed 4 nights in May 2024

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed my stay at La Concha. A great vibe and the hotel and pools are beautiful. Other than a grumpy bartender, the staff was incredibly friendly and helpful. If you're young and like nightlife, it's a great place to hang out. It was also fine for people who want to go to bed earlier. Lots of great restaurants close to the hotel and everything is an affordable uber ride away. Loved the adult pool steps away from the ocean. Great coffee shop inside the lobby. My only cons would be that the hotel bar and beach food/drinks are crazy expensive and so are most of the restaurants in the resort. We ended up with a 1st floor cabana room which was not good. We couldn't open our curtains because our room looked out to the pool and visa versa. The lowest we could get the temperature in the room was 70 degrees which made it not the most comfortable to sleep at night. After leaving the resort, I had an issue with my bill. I called the hotel and just kept getting directed to VM. I called Marriot and was told someone would get back to me but no one did. It seemed customer service stopped after you leave the resort. I ended up figuring out the issue on my own. Overall, Great resort. Would recommend!
Stayed 3 nights in May 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Concha was conveniently located and the staff was helpful and friendly. For the cost of the room, I would have expected a little bit more in terms of the quality of the room. The sink wasn’t working well and the faucet was loose. And while I know it’s a bar at night, the lobby music was ridiculously loud. You couldn’t even hear yourself talk when checking in.
Stayed 1 night in May 2024

10/10 Excellent

Victor Kidwell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families.
Stayed 1 night in May 2024

10/10 Excellent

Mecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Jazmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how nice this hotel resort is and how conveniently located is the staff is so friendly i definitely will be staying here again I highly recommend staying here.
Stayed 4 nights in May 2024