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Reviews of La Concha Renaissance San Juan Resort

4 out of 5
La Concha Renaissance San Juan Resort
1077 Ashford Ave Condado, San Juan

Reviews

8.6

Excellent

Rating 10 - Excellent. 1103 out of 1805 reviews" "
Rating 8 - Good. 368 out of 1805 reviews" "
Rating 6 - Okay. 158 out of 1805 reviews" "
Rating 4 - Poor. 75 out of 1805 reviews" "
Rating 2 - Terrible. 101 out of 1805 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Safiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff . Beautiful resort . Close to all restaurants and shops
Stayed 4 nights in May 2024

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed my stay at La Concha. A great vibe and the hotel and pools are beautiful. Other than a grumpy bartender, the staff was incredibly friendly and helpful. If you're young and like nightlife, it's a great place to hang out. It was also fine for people who want to go to bed earlier. Lots of great restaurants close to the hotel and everything is an affordable uber ride away. Loved the adult pool steps away from the ocean. Great coffee shop inside the lobby. My only cons would be that the hotel bar and beach food/drinks are crazy expensive and so are most of the restaurants in the resort. We ended up with a 1st floor cabana room which was not good. We couldn't open our curtains because our room looked out to the pool and visa versa. The lowest we could get the temperature in the room was 70 degrees which made it not the most comfortable to sleep at night. After leaving the resort, I had an issue with my bill. I called the hotel and just kept getting directed to VM. I called Marriot and was told someone would get back to me but no one did. It seemed customer service stopped after you leave the resort. I ended up figuring out the issue on my own. Overall, Great resort. Would recommend!
Stayed 3 nights in May 2024

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Concha was conveniently located and the staff was helpful and friendly. For the cost of the room, I would have expected a little bit more in terms of the quality of the room. The sink wasn’t working well and the faucet was loose. And while I know it’s a bar at night, the lobby music was ridiculously loud. You couldn’t even hear yourself talk when checking in.
Stayed 1 night in May 2024

10/10 Excellent

Victor Kidwell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families.
Stayed 1 night in May 2024

10/10 Excellent

Mecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Jazmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how nice this hotel resort is and how conveniently located is the staff is so friendly i definitely will be staying here again I highly recommend staying here.
Stayed 4 nights in May 2024

2/10 Terrible

francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
No buena
Stayed 3 nights in May 2024

10/10 Excellent

Luisita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff members are friendly and welcoming.
Stayed 1 night in May 2024

10/10 Excellent

Lazarus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice And Clean Employees Were Very Nice Food And Drinks Were Great
Stayed 5 nights in Apr 2024

10/10 Excellent

Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 4 nights in Apr 2024

10/10 Excellent

Rene Sauri

Travelled with group
Liked: Cleanliness, amenities
Great deff be back
Stayed 3 nights in May 2024

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort.
Stayed 3 nights in May 2024

6/10 Okay

KEISHA

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
There is some suspicious hidden fees that I was not aware of separate to the $360 resort fee. There is no indication stating an additional $500 fee will be held for incidental charges for food/drink purchases on the resort that will be deducted. I asked the representatives to show me where the $100 per day incidental fee is stated on the contract and still there is nothing shown in writing, which is quite bogus and unprofessional, as these additional charges can be changed based of the hotels discretion. Also, the representative ‘Luis’ when I asked for this information in writing to provide clarification, he was also not understanding, nor was able to provide any form of documentation showing the additional incidental fee daily rate in dollar amounts. The only thing shown was guest will be charge $250 for smoking in a non-smoking room. I also called Expedia where I booked the hotel and they were also unaware of the hotel additional fees. Lastly, my bathroom shower head had no water pressure and no matter how many times I informed the hotel, no one came to fix it. I was also disappointed that I couldn’t enjoy the pool because I was told an event would be taking place at the pool and I had to get out. My other concern is the fact that, even when wearing my hotel band on my hand, I was stopped several times to show if I was staying at the hotel. I’m not sure why, because I didn’t see other guest being stopped to show their resort band.
Stayed 5 nights in May 2024

10/10 Excellent

James, Cutler Bay

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times, love the property and the location
Stayed 4 nights in May 2024

8/10 Good

Latasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient
Stayed 3 nights in May 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Octavius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, definitely will return
Stayed 4 nights in May 2024

10/10 Excellent

Gabriela

Great experience
Stayed 3 nights in May 2024

10/10 Excellent

Dwight R, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located in an area with easy walking for dining. The pool areas were all clean and easy to access. The beach access was also very clean and easy to access. Also, I enjoyed gambling on the property as well.
Stayed 4 nights in Apr 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very fun. Nice rooms, great drinks and food, nice pools
Stayed 3 nights in Mar 2024

10/10 Excellent

Emeldine

Liked: Cleanliness, staff & service, property conditions & facilities
Its was clean
Stayed 6 nights in Apr 2024

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay- ocean views, clean property, nice sized room, friendly staff, vibrant lobby, excellent location.
Stayed 3 nights in Apr 2024

8/10 Good

Melissa

Travelled with group
Liked: Staff & service, amenities
The hotel was very nice for the most party. Rooms were somewhat updated but small and still could use some upgrades. The bed was very comfortable. The staff were all nice and helpful during our stay. Food at the resort was decent for a hotel but a little overpriced for the quality of it. However, the serafina restaurant that is also on the hotel was amazing and we enjoyed our food there very much. Hotel could improve on cleanliness of bathrooom in the lobby and my the pools/beach. Also, the hotel has a night club in it so except large, loud crowds of people up to 3ish am especially on weekends.
Stayed 4 nights in Apr 2024

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the resort,the staff were nice,respectful and helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jacqueline L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was amazing. We had an ocean view room with an entire wall of windows. The shower was roomy. The room was clean and offered many amenities. If I'm being nitpicky, we weren't fans of the pillows and the thermostat fan would reset to the lowest setting automatically, which made the room too warm for us. The staff were ALWAYS friendly and helpful. Lots of places around the area to eat and a pharmacy a block away if you left anything at home. We would def stay here again!
Stayed 7 nights in Apr 2024

10/10 Excellent

Iris, St Johns

Liked: Cleanliness, staff & service, property conditions & facilities
La Concha never disappoints. This is our “go to” property whenever in Puerto Rico. A variety of excellent restaurants are within walking distance and Ubers are easily accessible. The staff at the hotel is always very friendly and there to assist as needed.
Stayed 4 nights in Apr 2024

8/10 Good

Tammy

Travelled with partner
A little pricey considering I was given a room on the older side of the resort where rooms still have bad commercial carpet. The renovated side of the resort rooms are smaller but much nicer.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Bianca

Travelled with group
Liked: Staff & service
The staff were amazing but the check in and holding of the card and fees were not disclosed when you book through experian. Overall there’s an additional 280 fee depending how many days you are staying. Those fees are deemed under taxes
Stayed 4 nights in Apr 2024

10/10 Excellent

Dani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view room was beautiful, elevators were fast, good food options right at the hotel, it was very nice you grabbed your own towels and the beach chairs were brought out for you. Very nice lobby, casino, and nightclub! Overall had an amazing time and would recommend.
Stayed 6 nights in Apr 2024

10/10 Excellent

Wanda Ivette, Milwaukee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view in from our room was AMAZING and BREATHTAKING! The room was clean and very nice. The staff was great especially the gentleman who checked us in (Jean). We had an issue with the safe and called the front desk and the maintenance guy showed up in less than 10 minutes and fixed our issue in less than 5 minutes.
Stayed 4 nights in Apr 2024

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and helpful. The food wads amazing. The beach and pool areas were never overly crowed. We want to come back!
Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Staff were wonderful. The beach is easily accessible. Plenty of bathrooms on site in the common areas. The lobby turns into a night club on Friday and Saturday nights. The resort itself was kid friendly. Our 12 year old loved it. We will definitely be back. Victor was our waiter on most evenings and he was amazing. Very kind, attentive, and made sure to check on us often. Ashford Avenue is a walkable area with lots of restaurants, bars, and bakeries. We enjoyed it very much.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jeraldine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jean’s service was amazing! I’ve stayed at this hotel 3x now and I’m for sure coming back to stay here.
Stayed 4 nights in Apr 2024

10/10 Excellent

Dyanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, the place was amazingly clean!!! I feel parking should be included if you are a guest there. Other than the parking this place is awesome I would definitely recommend staying there!
Stayed 2 nights in Apr 2024

10/10 Excellent

Genaye

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. The location is walking distance to everything you need. Close to the airport and old San Juan.
Stayed 7 nights in Apr 2024

10/10 Excellent

Breeze

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel on the beach
Stayed 3 nights in Apr 2024

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Arryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was lovely! About two steps away from the beach, we were greeted with nothing but love in Puerto Rico!
Stayed 4 nights in Apr 2024

6/10 Okay

Tamiyka

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I would come here on a Thursday to Saturday, as every other day if the week is dead. The drinks are too expensive. I had to reply on buying my own bottle. The room service is incredibly expensive. I spent $50 per meal for just myself alone. The staff was pleasant, but the front desk rarely answers the phone. If you lose something don't expect it back. I lost a white clothing and an eating by the pool. Boo one was helpful in helping to find it. It was the same for my family member. She lost a dress in her room and never saw it again. I would rate this place an overal 6.5. The amount of money you spent is not the experience and service provided.
Stayed 4 nights in Apr 2024

8/10 Good

Ariana Marie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
A nice area to stay overall!
Stayed 4 nights in Apr 2024

10/10 Excellent

Stephanie

Stayed 5 nights in Apr 2024

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
So beautiful I would come back. Hopefully all the renovations will be done haha but other than that I had a good time. They should have an all inclusive package at the same price though like other Caribbean islands. I loved loved loved the pools and jacuzzi !!
Stayed 4 nights in Apr 2024

10/10 Excellent

min, Paramus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most hotel staff were very nice and helpful. The room was very nice
Stayed 7 nights in Apr 2024

10/10 Excellent

Hector

Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 5 nights in Apr 2024

10/10 Excellent

DHARMARAO

Stayed 5 nights in Apr 2024

6/10 Okay

Sasha

Stayed 3 nights in Apr 2024

6/10 Okay

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I requested a roll in shower and it wasn’t delivered. Also a shower chair. I’m handicapped and in the room it was not handicapped accessible. Also we found a roach in our room
Stayed 4 nights in Apr 2024