2 outdoor pools
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Reviews of Santiago Bay Garden & Resort

3 out of 5
Santiago Bay Garden & Resort
San Francisco, Camotes Island, San Francisco, Cebu

Reviews

7.8

Good

Rating 10 - Excellent. 59 out of 208 reviews" "
Rating 8 - Good. 81 out of 208 reviews" "
Rating 6 - Okay. 46 out of 208 reviews" "
Rating 4 - Poor. 17 out of 208 reviews" "
Rating 2 - Terrible. 5 out of 208 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John, Jersey city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and friendly staff
Stayed 5 nights in Mar 2024

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place right on the beach. Great for swimming and some nice coral off the beach for snorkeling. The infinity pool is only open on weekends, but there is another pool that is open during the week.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has some spectacular views; overlooking the bay, it really is a showstopper. Another thing that is really good about this resort is its proximity to some really nice beach restaurants/bars below the hotel. Just walk down the resort’s beach access stairway, and you’re mingling with expats and locals alike. Finally, the staff is very helpful and friendly. I cannot recommend this property enough
Stayed 3 nights in Jan 2024

8/10 Good

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice view of Ocean and surrounding venues. In house restaurant served a very good international breakfast and other dining choices. Staff was friendly and accommodating. Beautiful views. Beautiful artistic property art. The only problem is that the property is overun with feral dogs and cats begging for food but so is the entire island.
Stayed 3 nights in Jan 2024

10/10 Excellent

Raymart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and nice garden resort.
It was nice stay as we have over looking directly to the ocean its really greay view. We will comeback again soon. The room is spaceous enough for a family and its comfortable foe sleep it is recommended to my friends to come soon in this place.
Stayed 1 night in Dec 2023

10/10 Excellent

Nathan

Stayed 1 night in Jan 2024

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view of the beach and the sea. Considering the price, attention to details in terms of supplies and service provided.
Stayed 4 nights in Oct 2023

10/10 Excellent

Teody

Stayed 1 night in Sep 2023

10/10 Excellent

Kentaro

Stayed 2 nights in Aug 2023

10/10 Excellent

Yurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach, love the way I can walk into the water to get to the public beach area with food stands. 2 pools were great, however I wish I was informed that the big infinity pool is only usable during the weekend. It does not state like that anywhere in the booking page! I was shocked when I heard of that upon checking in (on Wednesday) since it was the biggest point when I decided on this resort. Friday was my check out day, so I could use a bit of it though. One more mis-information was, they list "Santiago Bay Garden & Resort provides amenities like a hot tub and a restaurant." but they don't have a hot tub. This was also shocking to me, as hot tub is another reason I booked this resort. Upon checking in, I asked for the hot tub location and none of them knew what I was talking about. Disappointed. Unexpected part was all the noise from public beach's karaoke all night long, but this is not the resort's fault :)

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
I really enjoyed my 4 night stay at this lovely resort. The view is amazing all around here. The staff were all nice. The 2 pools were good although one is only open Friday til Sunday. This is the best location to stay in Camotes as you have good cheap seafood restaurants on the beach nearby to eat at. The only issue would be wifi is very weak in room. I think it should be good all over this resort to make it perfect.
Stayed 4 nights in Jun 2023

8/10 Good

Lilibrth

Stayed 3 nights in May 2023

10/10 Excellent

James, Phoenix

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean resort.
Stayed 1 night in Apr 2023

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, beautiful.
Stayed 3 nights in Jan 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

VENUS

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was so amazing and very memorable to stay in.
Stayed 2 nights in Nov 2022

8/10 Good

michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The food here was very good The hotel is tired but in a fabulous location
Stayed 3 nights in Jul 2022

10/10 Excellent

Marissa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This is my second time ,I love it and more more satisfied
Stayed 2 nights in Jun 2022

10/10 Excellent

Jeen

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Staffs are really nice, helpful, and accomodating.
Stayed 2 nights in Apr 2022

10/10 Excellent

Abner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one
Stayed 1 night in Dec 2021

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location right above the Bay.
Awesome location right above the Bay.
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property is on Santiago Bay with a large beach area. But, the beach was covered with trash and debris. The rooms were "old and tired" with worn out furniture and fixtures. Room amenities were very limited (two towels, no hair dryer and Internet was only available in the lobby area, etc.). The food and dining options were quite good and the staff were delightful. Himinsulan Beach was a public beach a short drive away with great amenities like floating party houses, snorkeling and friendly staff.
Stayed 2 nights in Jun 2021

8/10 Good

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful place that you can chill with your partner. But one thing discouraging,
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful aspect over the garden and beach front. Great atmosphere and great food
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

8/10 Good

Estela

Liked: Room comfort
It was amazing, love the sorroundings and view, food is good. I and my family are enjoying to stay in Santiago bay Hotel even though it’s our first time to check in their,see u nxt time when we’re coming back to Phillipines.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay. The place was very affordable , food was good and affordable, massage was cheap. The staff were very friendly and accommodating. I highly recommend this place. Thanks!
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
All is well!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Mary Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Marie on 2 Mar 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Douglas

Liked: Staff & service
Overall good
Room was out dated but had a hot shower. The kids enjoyed the pools. The scenery was amazing.
Stayed 3 nights in Feb 2019
Response from Marie on 2 Mar 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Core, Dumanjug

Travelled with partner
Liked: Cleanliness, staff & service, amenities
What we love is the Unique landscape and excellent view of the infinity pool.We didnt like about no spare of slippers to be use inside the washroom and no slipers inside the room to avoid the room being dirty and not hygenic. The wifi is not accessible at all except in the lobby and no free bfast.
Stayed 2 nights in Feb 2019

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice view. And the hotel looks and feels awesome.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2018

6/10 Okay

Reinald, Philippines

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Beautiful garden, and views, but no hot water
Beach is under average. But no crowd. The hotel garden is very nice, and the views are awesome. The pools are well maintained and have an amazing view. But be aware that many of the rooms don't have hot shower. Kind of a deal breaker for me. But if you don't mind... The thing is, this critical info was not told to us until we checked in.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the 2 infinity swimming pools! The staffs are polite and helpful.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view and food was good, everyone was very friendly and overall I enjoyed my stay
Stayed 2 nights in Dec 2018

8/10 Good

HIROKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Peaceful Island Resort
It’s our second time staying the resort, We like the ambiance,clean and green surrounding,peaceful and so relaxing the place,we enjoyed walking the white and wide beach shore,we keep coming back here,
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wifi did not work. Hotel staff claim it had run out on whole island. This cannot happen and other places had wifi. The hotel simply did not want to increase their data useage before the end of the month. This is unfair on guests visiting later in the month, and unfair on staff who were using their personal data to manage bookings. Secondly the toilet facilities did not flush. Insteas bucket method, which though common in Asia, should not be the case in more luxury places like this. Cheap hostels yes, happy to bucket flush. Expensive hotels, no, not acceptable - plumbing should be better, or the price lower. It was very disheartening to pay so much more and get lesser facilities than a hostel. Also, the expedia rate advertised was around 1900php for a room for three adults. But the rate charged to my card, with no proper warning on booking pages was 2800php. Very unhappy and currently trying to rectify with expedia. Would book elsewhere in island in future and not via expedia again.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Bill, Cebu City

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice swimming pools. Overall, food at hotel restaurant was good. Other places to eat and have a drink not far from the hotel and are on the beach.
Stayed 3 nights in Oct 2018

8/10 Good

Ann, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort in front of the Beach .
The staff friendly and very nice landscape of the resort .
Stayed 2 nights in Jun 2018

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beaches, quiet, secluded island. Lovely
This is Such a beautiful place, and extremely quiet, which was the only fault about the place. The beach here is so beautiful, but virtually no one was here. If you want beautiful secluded holiday this is th3 place to stay

10/10 Excellent

SP, Glendale,Ca.USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking View
We stayed here for four nights and we're pleased with our accommodations,food and hospitality of their staff.I highly recommend this place esp.if you want an authentic tropical setting w/ a cliff-top garden overlooking the beautiful white sand beach of the Bay !
Stayed 4 nights in Apr 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Ok resort, close to the beach.
Food is good at a nice price. Rooms could use a upgrade, no hot water, and dated.
Stayed 3 nights in Jan 2018

8/10 Good

Jesper

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bad beds but lovely surroundings
Nice place to stay in Camotes. Hard bed with a brick of a pillow didn't do much for the nightly comfort but otherwise it a decent stay at an amazing location.
Stayed 1 night in Jan 2018