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Reviews of Holiday Inn Express Suites Belmont, an IHG Hotel

3 out of 5
Holiday Inn Express Suites Belmont, an IHG Hotel
1650 El Camino Real, Belmont, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1003 reviews" "
Rating 8 - Good. 293 out of 1003 reviews" "
Rating 6 - Okay. 83 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 4 nights in Apr 2024

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff!
Stayed 1 night in Apr 2024

8/10 Good

Maedeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Hubert

Travelled with family and small children
Liked: Cleanliness
Quiet and easy parking. Friendly guests.
Stayed 1 night in Apr 2024

10/10 Excellent

eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean safe hotel! Hats off to the breakfast buffet lady ….she keeps it well stocked all morning!😋
Stayed 1 night in Apr 2024
Response from Jenny Petersen, General Manager on 8 Apr 2024
Thanks Eric! I will let Diana Know

8/10 Good

Eliu

I'd stay there again
Stayed 4 nights in Dec 2023
Response from Jenny Petersen on 27 Mar 2024
Hello Eliu- thank you so much, we hope to see you again.

6/10 Okay

Dalissa

Travelled with partner
Liked: Property conditions & facilities
It’s a great place if you need a last minute place to stay the night. Staff was ok.. only good experience was with a woman I spoke with on the phone. Checking in was very unusual. Their systems were down so they had to check in manually. I was totally ok with that but the man that was helping me ended up having me go to the business center to scan my ID and CC for him because he was on a phone call. I had tried to ask him a couple questions but he just waved me off. The room was decent but had ants. Not the biggest deal since it was a bottom floor room.
Stayed 1 night in Mar 2024
Response from Jenny Petersen on 27 Mar 2024
Hello Dalissa- so sorry for your experience. Our system is back up and running now. We hope to see you again next time you are in the area.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large comfortable room, friendly staff. Room was only serviced one day of our 3 day stay. Breakfast was wonderful with large selection of hot & cold items. Two mornings the breakfast area was kept quite clean, our last day with fewer folks in the dining area, many of the tables were dirty.
Stayed 3 nights in Mar 2024
Response from Jenny Petersen on 18 Mar 2024
Hello Deborah- thank you for your review. We will discuss this with the team on ways to improve.

10/10 Excellent

Barbara, Lompoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenny Petersen on 18 Mar 2024
Hello Barbara- I am so glad you enjoyed your stay. We hope to see you again soon.

8/10 Good

Keisuke

Liked: Cleanliness, property conditions & facilities
Clean.
Response from Jenny Petersen on 27 Feb 2024
Thank youfor your review. We hope you get to stay with us again if you are in the area.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect. Thank you for this stay. We will be back.
Stayed 3 nights in Feb 2024
Response from Jenny Petersen on 26 Feb 2024
Hello Ashley, thank you so much. We look forward to seeing you next time.

8/10 Good

Sherilyn, Seaside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jenny Petersen on 23 Feb 2024
Hello Sherilyn-thank you for your review. We look forward to seeing you again.

8/10 Good

Stephen, Yorba Linda

Stayed 4 nights in Feb 2024
Response from Jenny Petersen, General Manager on 24 Mar 2024
Hello Stephen, thank you for choosing Holiday Inn Express in Belmont. We hope to have you stay with us again.

10/10 Excellent

Eric

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Close to Stanford clinic. Definitely worth it!
Stayed 1 night in Feb 2024
Response from Jenny Petersen, General Manager on 9 Feb 2024
Hello Eric, thank you for your review. I am glad you enjoyed your stay at our convenient location. We look forward to having you back again if you are in the area.

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent room, great value for money. Highly recommended.
Stayed 5 nights in Jan 2024
Response from Jenny Petersen, General Manager on 9 Feb 2024
Thanks Adi! We look forward to having you stay with us again

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, excellent customer service by all the staff. Room was an great value in this area !!! Highly recommend
Stayed 2 nights in Jan 2024
Response from Jenny Petersen, General Manager on 30 Jan 2024
Hello Steven- thank you so much. We appreciate your kind remarks. We hope to see you again soon.

2/10 Terrible

Alejandro, Stone Ridge

Stayed 3 nights in Jan 2024
Response from Jenny Petersen, General Manager on 24 Mar 2024
Hello Alejandro- I am so sorry we must have dropped the ball based on your score. If there was anything in particular you didn't like please feel free to call the hotel and let me know directly.

4/10 Poor

Linda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jenny Petersen, General Manager on 25 Jan 2024
Hello Linda- I am so sorry you didn't enjoy your stay. Feel free to reach out to me so I can know how to make any future stays more enjoyable for you

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was earlier than expected and tasted great!
Stayed 1 night in Jan 2024
Response from Jenny Petersen, General Manager on 21 Jan 2024
Hello Ernest- thank you so much for your feedback. I am glad you enjoyed your stay and could take advantage of our complimentary breakfast.

2/10 Terrible

Zuridia, Paso Robles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jenny Petersen, General Manager on 21 Jan 2024
Hello Zuridia- I am so sorry you did not enjoy your stay. Please feel free to reach out to me directly so I can know where we went wrong.

10/10 Excellent

Jackie

Stayed 1 night in Jan 2024
Response from Jenny Petersen on 23 Feb 2024
Hello Jackie- thank you so much for your review. We hope to see you again

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Jenny Petersen, General Manager on 17 Jan 2024
Hello Carolyn, thank you so much for your review. We are happy you enjoyed your stay.

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jenny Petersen on 11 Jan 2024
Thanks Michelle. I look forward to seeing you next time!

10/10 Excellent

Saket

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is Truly Great minus the Basement parking. The basement parking was as if we went to some warehouse.
Stayed 4 nights in Dec 2023
Response from Jenny Petersen on 11 Jan 2024
Hello Saket, thank you so much for your review. We hope to see you again next time. We have open paking off of Fst

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Room was nice the facility was nice, only thing is there was some mold in the bathtub. When the water first came out it was black which was kinda weird. The door under the sink would just fall off outta nowhere as well. But was able to put it back on. Bed was super comfortable
Stayed 2 nights in Dec 2023
Response from Jenny Petersen on 5 Jan 2024
Hello Valerie- thank you for your review. I have my maintenance solving the bathroom issue right away. We hope to see you again.

10/10 Excellent

Son Houa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for any travel between San Fran and Half Moon Bay. Hotel and room were clean and area felt safe. I would totally recommend this hotel to anyone who wants to stay between San Francisco and Half Moon Bay. 15 mins to SFO.
Stayed 1 night in Dec 2023
Response from Jenny Petersen on 5 Jan 2024
Hello Son Houa, thank you so much for your review. I am glad you see the value in our location. We hope to have you stay with us again.

4/10 Poor

Murtaza

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This property is pretty tired and badly in need of a refurbishment. The elevators were broken, and when 1 of them worked it was incredibly slow. The room decor and condition was quite old now, with a pretty serious moisture problem in the bathrooms. By the third day of our trip my allergies were bothering me quite a bit, I suspect it might be from the stale air in the room. The breakfast was a joke, very poor quality food, eggs were extremely dry, fruit was stale. Not worth it.
Stayed 3 nights in Dec 2023
Response from Jenny Petersen, General Manager on 3 Jan 2024
Hello Murtaza- I am so sorry you didn't enjoy your stay. Please know you can always ask for a different room if the one your in is not suitable for you. I will have my maintenance take a look at it.

10/10 Excellent

Mark

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jenny Petersen, General Manager on 3 Jan 2024
Thank you, we hope to see you again

4/10 Poor

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jenny Petersen, General Manager on 31 Dec 2023
Hello Jessica- I am so sorry you did not enjoy your stay. Please feel free to reach out to me directly to let me know what we could have done to make your stay better.

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent, simple yet with good multi-selection. Open coffee/tea bar was relaxing by the fireplace.
Stayed 3 nights in Dec 2023
Response from Jenny Petersen, General Manager on 24 Dec 2023
Hello Leonardo- I am so happy to hear you enjoyed your stay and had time to unwind by the fireplace! We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was there to have surgery at Stanford; adequate accomodations; breakfast optios could be better
Stayed 5 nights in Dec 2023
Response from Jenny Petersen, General Manager on 18 Dec 2023
Hello thank you for your review. We hope you choose to stay with us again, next time you are in the area.

10/10 Excellent

Ljubisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Jenny Petersen, General Manager on 16 Dec 2023
HelloLjubisa, thank you for your review. We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jenny Petersen, General Manager on 14 Dec 2023
We are so happy you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Greg

Stayed 1 night in Dec 2023
Response from Jenny Petersen, General Manager on 29 Dec 2023
Hello Greg- thank you so much for your review. We hope to have you stay with us again if you are in the area.

10/10 Excellent

Margaret, Nevada City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was super clean and bed was comfy. Breakfast was decent, coffee ok. Parking easy, check-in quick and easy. Highly recommend! Will be back!
Stayed 2 nights in Dec 2023
Response from Jenny Petersen on 7 Dec 2023
Hello Margaret, thank you so much. We look forward to having you stay with us again.

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jenny Petersen, General Manager on 28 Nov 2023
Hello Muhammad, I am so glad you enjoyed your stay. We hope you stay with us again next time you are in the area. Please feel free to let us know how we can score a 5 out of 5!

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jenny Petersen on 27 Nov 2023
Hello Michelle, thank you for the review we hope to have you again. Next time please let us know what we can do to make your stay a 10 out of 10!

8/10 Good

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jenny Petersen, General Manager on 22 Nov 2023
Hello JoAnn, thank you. Please feel free to let us know what we can do next time to get a 10 out of 10. We hope you stay with us again.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Jenny Petersen, General Manager on 22 Nov 2023
Hello Erica- thank you so much for your stay. We look forward to seeing you again.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
Excellent as always. Our favorite place to stay when visiting the south bay. Convenient, excellent service, friendly staff. Great breakfast and coffee.
Stayed 1 night in Nov 2023
Response from Jenny Petersen, General Manager on 22 Nov 2023
Hello Angela thank you so much for the review. We look forward to having you stay with us again next time.

10/10 Excellent

Martha, Arlington

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 2 nights in Nov 2023
Response from Jenny Petersen, General Manager on 22 Nov 2023
Hello Martha, thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Taras

Liked: Cleanliness, staff & service, property conditions & facilities
Отличный отель. Всё на уровне, а за такую цену вообще сказка! Разве что парковка маловата, для авто с прицепом
Stayed 1 night in Nov 2023
Response from Jenny Petersen, General Manager on 22 Nov 2023
Hello Taras- yes we are short on space here on the peninsula! I am so glad you enjoyed your stay and made the parking lot work for you.

4/10 Poor

Lynette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jenny Petersen, General Manager on 22 Nov 2023
Hello Lynette, I am sorry we didn't meet or even succeed your expectations. Please feel free to reach out to me for ways to improve a guest experience. It is important to us that you enjoy your stay and want to return.

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jenny Petersen, General Manager on 22 Nov 2023
Hello Glenda- thank you. We hope to have you stay with us again.

10/10 Excellent

Hei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet location with good number of parking spots. Conveniently located near many reasonably priced restaurants. Close proximity to Tesla super charger if you happen to have rented one or own one during the stay at this property.
Stayed 3 nights in Oct 2023
Response from Jenny Petersen, General Manager on 9 Nov 2023
Hello Hei- Thank you so much for your review. We appreciate your kind words and hope to have you stay with us again next time you are in the area.

2/10 Terrible

Fernando

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is clean especially our room and staff are awesome…
Stayed 2 nights in Oct 2023
Response from Jenny Petersen, General Manager on 9 Nov 2023
Hello Fernando, Thank you for the kind words. I hope you meant to give us a good review, versus an 1. We do hope to see you again if you are in the area.

10/10 Excellent

Salvador

Stayed 1 night in Oct 2023
Response from Jenny Petersen, General Manager on 22 Nov 2023
Hello Salvador, thank you so much for your review. We hope to see you again.

10/10 Excellent

Jesse L.

Stayed 1 night in Oct 2023
Response from Jenny Petersen, General Manager on 22 Nov 2023
Thank you Jesse, we appreciate the 5 out of 5! we hope to see you again.

10/10 Excellent

Alexander

Stayed 1 night in Oct 2023
Response from Jenny Petersen, General Manager on 22 Nov 2023
Hello Alexander- thank you so much. We look forward to having you stay with us again.

8/10 Good

Siamak, Morgan Hill

Stayed 1 night in Oct 2023
Response from Jenny Petersen, General Manager on 9 Nov 2023
Hello Siamak, thank you for your review. We hope you stay with us again so we can get a 5 out of 5.