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Reviews of The Captain Cook Inn

3 out of 5
The Captain Cook Inn
60 Staithes Lane, Saltburn-by-the-Sea, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 328 out of 606 reviews" "
Rating 8 - Good. 212 out of 606 reviews" "
Rating 6 - Okay. 39 out of 606 reviews" "
Rating 4 - Poor. 13 out of 606 reviews" "
Rating 2 - Terrible. 14 out of 606 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hans Georg

Stayed 1 night in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than pictures are
Great stay. Pictures need updating on the website as the rooms are a lot nicer than they seem. Good service. Nice food!
Stayed 1 night in Feb 2024

6/10 Okay

Lorna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Food excellent Stayed in a family room - day bed for my daughter was metal and extremely noisy, the double bed me and hubby shared was very hard and caused back issues for myself the following morning! No toilet seat but good selection of warm drinks on self service in room Room was clean but a few cobwebs on ceilings but beds were clean with plenty of clean towels
Stayed 1 night in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough stay here
Only ourselves to blame but the listing says Staithes, Saltburn by the Sea. We thought that we were staying at Saltburn by the Sea but it's about 9 miles away. It didn't matter much in the end as Staithes is a lovely place. It's a room above a pub. All nice enough, nothing special, perhaps a little old and dated in places but for £75 you get a double warm and clean room in a great locationwith an excellent breakfast so can't complain at all. Free tea and coffe in the bedrooom and basic toiletries provided. Perhaps the bit was a little too soft but thats just my personal opinion. A few nice pubs and some good walks in the local area. The pub and hotel is dog friendly.
Stayed 2 nights in Feb 2024

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, amenities
The room was nice and clean with a nice view we ordered food at the bar which wasn’t that good we had also booked a breakfast which again was just ok (might be out of season blues )

4/10 Poor

Darren

Disliked: Property conditions & facilities, room comfort
The breakfast was the best thing about it the chef said hello when she arrived for work snd the lady who serviced this was nice the breakfast was the best we have ever had The room was to hot and everything else is shappy the bar staff on a night did not talk and could not Evan remember your drink evan though there was only 5 people in the bar local people just look at you when you go in its not very friendly at all When you go to your room there is no door between the bar and your room so all the noise goes upstairs we wondered it the bar staff are concerned for there jobs as its up for sale is this why they seem miserable Wouldn't go again its a shame as the breakfast chef does a great job
Stayed 1 night in Jan 2024

4/10 Poor

Philip

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Easy parking reasonably clean room could do with a update the food was just ok probably wouldn’t book that room again (9) the lady serving behind the bar was very nice and polite

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel
The staff were absolutely fantastic and friendly, the room was clean, comfortable and nice and warm with a good selection of teas and coffee’s. The breakfast was cooked fantastic . Brilliant selection of evening meals The hotel is dog friendly Definitely worth a visit
Stayed 3 nights in Dec 2023

6/10 Okay

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Darlene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Great hotel
Really friendly staff, excellent food and drinks, brilliant location, competitive prices, highly recommend , dog friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The captain cook
Love stopping at the captain cook, it’s my 30th time , the staff are friendly, the food and drinks are fantastic, nice comfortable rooms , I highly recommend it
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed numerous times always a joy
Stayed 2 nights in Nov 2023

6/10 Okay

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel rooms are above a pub. The rooms are basic but very functional. Woken by drunken guests returning to their rooms at midnight. Good views in morning. Great breakfast.
Stayed 1 night in Nov 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for visiting Staithes
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Great place, good size rooms that are very clean. Lovely bar area with fab food, and great breakfast & parking!
Stayed 1 night in Nov 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jo

Liked: Cleanliness, property conditions & facilities, room comfort
Winter getaway
Nice winter stay. When we arrived we had a couple of issues with our room but this was quickly fixed with a room swop . Great views and friendly staff.
Stayed 1 night in Nov 2023

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is probably the worst hotel I have stayed in but the b'fast was good and I can't blame the staff. But the owners have made zero investment and do not maintain the place. The taps leaked, the shower should be renamed a dribble and the rad was uncontrollable so we tried to sleep in a sauna. The carpet was filthy and the bathroom floor was broken so difficult to clean. There was no toilet lid! And this is the second "better" room we were given because the first was worse than terrible. There was no mirror for example. In both rooms there was no basic equipment like a hairdryer and no pictures on the wall or anything so no effort to provide any ambiance. Avoid at all costs unless they demonstrate improvement.
Stayed 2 nights in Nov 2023

8/10 Good

Ant

Stayed 2 nights in Nov 2023

10/10 Excellent

Helen

Travelled with partner, Travelled with group
Liked: Amenities
Warm friendly greeting cosy environment excellent breakfast cooked fresh to order
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I’ll start with the positives: The location of this place is absolutely perfect! Placed just up the hill from Staithes harbour and there’s a bus stop close by that can bring you in to Whitby. So location gets a 10/10. The food was also really great. Both the pub food and the breakfast. Always quick a good service. However, on the second and third morning they started cleaning the rest of the pub area whilst the breakfast was happening in the dining area (just adjacent to the pub area) so there was a strong smell of bleach which didn’t complement the breakfast too well and the noise from the hoover. There was no water pressure in my shower but I was almost attacked by the water from the tap as I washed my hands, it was very powerful from the tap so I tried to manoeuvre the tap to not to get soaked after the first time. There were spiderweb a bit all over the room and there were dark hair left on the sheets (I don’t have dark hair). There was a lot of wear and tear on the room and a whole in the floor on the bathroom so be careful not to get your socks stuck. So would I stay again, yes I would.
Stayed 3 nights in Oct 2023

10/10 Excellent

keren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

vic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 night stay to visit family who live in Staithes,nice corner room with a great view,breakfast food excellent staff very good,not 5 star but good.
Stayed 3 nights in Oct 2023

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
The room was clean, confortable, & the bed lovely. The hotel is at the top of the hill, so handy for the bus, if like me you don't drive. The staff is friendly & helpful. The breakfeast is really nice with a good choice. I also had my evening meal there, & I really enjoy them. So all & all I can recommande them. Not to menrion Staithes is a lovely little village.
Photo of Staithes.
Stayed 3 nights in Oct 2023

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay at this hotel. Spotlessly clean, and the staff were great. Highly recommended
Stayed 1 night in Oct 2023

6/10 Okay

Margaret

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

10/10 Excellent

Susan

Stayed 1 night in Oct 2023

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
I paid £55 for a single occupancy room on a Thursday night. I was given room 9 on the top floor. It was a good size and had great views. Bed was comfortable. Service was friendly. Breakfast was included. Small selection but tasty. Overall very happy for what i paid
Stayed 1 night in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break.
Our room was basic, but clean and warm with comfortable bed and a large bathroom. Attention needed where the bathroom tiles met the carpet as there was no cover over the edge of the tile and could cause a stubbed tie or worse. The breakfast was amazing, large and well cooked. We also had Sunday lunch there which was again large and beautifully cooked. The staff were friendly especially the young lady who served breakfast. Nice stay for the price, but the walk down into town is not for the faint hearted.
Moon light on the harbour
Stayed 2 nights in Oct 2023

6/10 Okay

Paul

Great location for quick stopover and explore Staithes
Stayed 1 night in Sep 2023

6/10 Okay

Louise

Travelled with family
Disliked: Staff & service
Error of hotel with booking
I was very disappointed after staying here many times with my two dogs After booking with hotels .com which I have no dispute with I phoned the hotel direct to ask for a front room with view and specifically told them I was bringing my two little dogs and my old dog cannot walk up many steps When I arrived at the hotel to check in they said I could not have the room a suite with four beds that I paid for They said somebody had forgotten to write my clear instructions down I was put in a room with no front view that I clearly asked for also we were also put on the top floor with many steps for my disabled dog to climb up so ended carrying him up all those stairs I have always rated this hotel but now put off to staying again there We also had to sit on a breakfast table that was not set up on both nights
Stayed 2 nights in Sep 2023

6/10 Okay

Stuart

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Stuart

Stayed 1 night in Sep 2023

2/10 Terrible

Danielle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The propert location is beautiful, thay is the only good point. Cream carpet stained, paint peeling off the wall, curtains hanging off. Then to top it off at 6.45pm the most excessive booming began under our room from downstairs. The bass so loud it was making the bed vibrate, the bedside table lamps physically move. I went down to complain to be told what did i expect it was a pub and it would end at 11pm!! No doubt i packed up and left. I have staued above numerous pubs and mever had this issue!! I have emailed to booking site and the captain cook itself!! Absolutely appalled
Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

10/10 Excellent

MISS

Stayed 3 nights in Sep 2023

10/10 Excellent

Sharon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff where welcoming and friendly, we had a lovely stay , breakfast was very good , and we also had some dinner which was very nice , the room was nice with a lovely view .
Stayed 1 night in Sep 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a four nights stay room very clean and spacious the food was exceptional staff very efficient and friendly a really enjoyable holiday. Will definitely go again if in the area.
Stayed 4 nights in Sep 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay
The reception we had was friendly and the young lady showed us to our room which was clean and tidy- the bed was comfortable. We had a snack for tea time which was more than enough and breakfast was great. We were very pleased with our one night stop over as we were traveling to the north which gave us a break half way up. The stairs were a little difficult for my wife as she is not very mobile but we coped and when we booked we realised The Captain Cook Inn was an older building- originally The Station Inn when Staithes had a railway line- so overall a value for money stay and all the staff were very friendly-Thank you.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Sep 2023

10/10 Excellent

Tracy

Liked: Staff & service, property conditions & facilities, room comfort
Room very nice stayed in no 8 the 2 single chairs was uncomfortable should have had a sofa to relax on shower was very slow drainage bed very comfy quite a few cobwebs but will visit again
Stayed 3 nights in Sep 2023

10/10 Excellent

S

Stayed 2 nights in Sep 2023

8/10 Good

Laurence

Travelled with partner
Liked: Amenities
Good accommodation for the price. The general surroundings could do with some tlc
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place with excellent staff. Lovely area-perfect for me and my dog
Stayed 1 night in Aug 2023

10/10 Excellent

Dave

Stayed 1 night in Aug 2023

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one night stay.
Very friendly and helpful staff. Very tasty breakfast. Sausage and bacon fabulous. Fantastic evening meal of Thai Curry. We have eaten here regularly and the quality of the food is excellent. Staff very quick and efficient. Highly recommended
Stayed 1 night in Aug 2023

10/10 Excellent

Philip

Stayed 1 night in Aug 2023