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Reviews of Fairfield Inn & Suites by Marriott Salmon Arm

2.5 out of 5
Fairfield Inn & Suites by Marriott Salmon Arm
790 16 St NE, Salmon Arm, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 532 out of 777 reviews" "
Rating 8 - Good. 162 out of 777 reviews" "
Rating 6 - Okay. 42 out of 777 reviews" "
Rating 4 - Poor. 19 out of 777 reviews" "
Rating 2 - Terrible. 22 out of 777 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that we didn’t have housekeeping each day, breakfast was under cooked.
Stayed 3 nights in Apr 2024

8/10 Good

Johana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were very nice and well maintained.
Stayed 2 nights in May 2024

10/10 Excellent

moonhee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

John, Pender Island

Liked: Cleanliness, staff & service, property conditions & facilities
Gabriel at check in was very pleasant The overwhelming first sense is how clean it is- and then you start to notice some of the unique design details with regards to decor, width of hallways, bedside lighting, ample plug ins for devices, lay out of breakfast bar, spacing of tables at breakfast, the observant attendants responsible for breakfast bar.
Stayed 1 night in May 2024

8/10 Good

Maya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel. Clean everywhere. Breakfast is decent. Definitely noisy with the highway right there and no way to open the privacy shade because you look right at the highway.
Stayed 1 night in May 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice brand new modern hotel with reasonable rates in a decent location.
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and attentive.
Stayed 2 nights in Apr 2024

2/10 Terrible

Gail

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room Broken furniture Untidy towels used under vanity False eye lashes all over shower area Drink stains in shower not clean Around toilet very dirty smelly & stained Staff would not answer phone calls for assistance
Stayed 1 night in Mar 2024

2/10 Terrible

Chris

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Exceptionally rude staff and ridiculous charges for credit cards for the “damage deposit”. We were literally at the hotel 7 hours and they charged $250 PER ROOM. And stated it will be refunded “in 5 working days”. What a scam. AVOID AT ALL COSTS. We won’t be back - ever.
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had SUCH a good experience staying here. This was my first time in BC and I was travelling by myself. The staff were so very friendly and my room was so clean, the mountain views were to DIE for! Will definitely be returning! :)
Stayed 4 nights in Apr 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the Fairfield, I would book again. Nice staff, clean room, pool is awesome for the whole fam. Comfy lounge area in the lobby.
Stayed 1 night in Apr 2024

10/10 Excellent

garrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, large rooms
Stayed 3 nights in Apr 2024
Response from R on 20 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from R on 20 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Will

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay in dozens of hotels a year for hockey with our kids. This place was amazing. Super clean. Friendly knowledgeable staff that were great. It’s like this hotel just opened a month ago. It’s maintenance it awesome. Hats off.
Stayed 1 night in Apr 2024
Response from R on 20 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Desk staff was very helpful and welcoming.
Stayed 1 night in Apr 2024
Response from R on 20 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

6/10 Okay

Karim

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Property ok. Staff a little stubborn.
Stayed 1 night in Apr 2024
Response from R on 20 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Its clean, and the kids enjoy the pool
Stayed 1 night in Apr 2024
Response from R on 20 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Nathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2024
Response from R on 20 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

cindy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very friendly service
Stayed 1 night in Apr 2024
Response from R on 20 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

MANPREET

Stayed 1 night in Mar 2024

10/10 Excellent

Inderbeer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from R on 2 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in order for a much-needed rest after our overseas trip!
Stayed 1 night in Mar 2024
Response from R on 2 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Sang-hack

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, new, easy parking, great and kind staff
Stayed 1 night in Mar 2024
Response from R on 2 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

6/10 Okay

Wei

Travelled with partner
Liked: Cleanliness, amenities
It looks like a new hotel but the facilities are really old, and I could hear the noisy of my neighbors air conditioners as well as the air exchange fan in the hallway loudly in my own room. Half of the laundry room machines are out of order.
Stayed 1 night in Mar 2024
Response from R on 2 Apr 2024
Thank you for staying with us and for taking the time to give us such an honest review. We apologize for falling short in a couple of key areas. We'll make the necessary improvements going forward. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Andy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from R on 2 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

6/10 Okay

Mike

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was good. The toilet flusher needed constant attention. Water in shower not warm enough. Loud neighbours late at night.
Stayed 2 nights in Mar 2024
Response from R on 2 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and everything was to the standard that you would expect. I would stay there again.
Stayed 2 nights in Mar 2024
Response from Ryan on 22 Mar 2024
Dear Frank,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Rona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from R on 17 Mar 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Samantha

Stayed 5 nights in Feb 2024
Response from R on 2 Apr 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Susanne

Everything was neat and tidy. The staff was friendly and helpful
Stayed 1 night in Feb 2024
Response from R on 17 Mar 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Shadow

Lovely hotel
Stayed 1 night in Feb 2024
Response from R on 17 Mar 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Jim, Salmon Arm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The breakfast was good. The pool and hot tub was perfect and the waterslide was most exciting. This place could do with a cafe or restaurant.
Stayed 1 night in Feb 2024
Response from R on 17 Mar 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Fan

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from R on 17 Mar 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Kelly

Stayed 1 night in Feb 2024
Response from R on 17 Mar 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Feb 2024
Response from R on 17 Mar 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Jan 2024
Response from R on 17 Mar 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

6/10 Okay

Kelly

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, pool and hot tub but would have enjoyed robes in the room as experienced in other Fairfield’s, and a little better quality continental breakfast.
Stayed 1 night in Jan 2024
Response from R on 17 Mar 2024
Thank you for staying with us and for taking the time to give us such a honest review. We hope you decide to visit us again in the near future. Thank you again.

6/10 Okay

Jen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was super icy outside. And there was only 1 handicap parking stall
Stayed 2 nights in Jan 2024
Response from R on 17 Mar 2024
Thank you for staying with us and for taking the time to give us such an honest review. We apologize for falling short in a couple of key areas. We'll make the necessary improvements going forward. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Gurpreet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from R on 17 Mar 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service, Clean, Comfortable & Great Breakfast.
Stayed 3 nights in Jan 2024
Response from R on 17 Mar 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Carol

Stayed 2 nights in Jan 2024
Response from R on 14 Jan 2024
Dear Carol, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Bailee

Stayed 1 night in Jan 2024
Response from R on 17 Mar 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Nitin

Stayed 1 night in Dec 2023
Response from R on 14 Jan 2024
Dear Nitin, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Aleta

Stayed 3 nights in Dec 2023
Response from R on 14 Jan 2024
Dear Aleta, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Jeongmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from R on 14 Jan 2024
Dear Jeoghmin, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from R on 14 Jan 2024
Dear Karen, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ssshhh nice spot
Very convenient, pleasant, helpful friendly staff. Thank you
Stayed 1 night in Dec 2023
Response from R on 14 Jan 2024
Dear Michael, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023
Response from R on 14 Jan 2024
Dear Sandra, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Terri

Stayed 1 night in Dec 2023
Response from R on 14 Jan 2024
Dear Terri, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.