We are pretty happy about our stay until the last night before we left. Apparently the owner was not there during that night, so another person was helping other people checking in. As soon as the person entered the apartment, he used his key and opened the door of our room without knocking, and the process took less than a second. Worst of all, my wife just finished taking a shower and was in the room with only towel around her body. Although the person said he was sorry, we are just too furious. I don't think this is something simply can be fixed with saying sorry. We also had a fight about this situation and it almost costs my marriage on it. I'm not exaggerating, so I just can't and don't want to accept the apology. My life would be much better without this incident happened.
Also, the drain in the shower is so stuck and it wasn't fixed after we reported the situation. So I think it simply just can't be fixed