First of all, the entire front desk staff, except for one person where unfriendly and rude. This was not only our experience, but was echoed by a guest that was complaining about the way their family was treated the moment we checked in. The staff would not even make eye contact or smile when guests walked by the front desk. Also, when asking any questions it seemed that you were bothering the front desk staff.
The accomadations are also not what you would expect from a hotel with their rating. When we first checked in they gave us a room that had such a bad smell that we asked to switch rooms. The second room they provided had a queen sized bed and two twin sized beds for our kids, which all were some type of roll out beds that were hard and uncomfortable. In addition, there was a lot of dust on the furniture, especially around the TV area.
Overall, I would not recommend booking this hotel and I hope that over time enough bad experiences will bring down their rating, so people don't get trapped at this place.