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Reviews of Aspen Suites

3 out of 5
Aspen Suites
1211 2nd Street, Rochester, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 270 out of 466 reviews" "
Rating 8 - Good. 143 out of 466 reviews" "
Rating 6 - Okay. 36 out of 466 reviews" "
Rating 4 - Poor. 10 out of 466 reviews" "
Rating 2 - Terrible. 7 out of 466 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Ryan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Mar 2024
Response from Laurel. on 25 Mar 2024
Hello and thank you for your review. I wish you would have shared more details so we could have the opportunity to improve what you perceived as poor. We hope to exceed your expectations in the future. Warm Regards, Laurel.

10/10 Excellent

Kristi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We are very happy with our prompt and efficient checkin. The gentleman was very helpful and kind with any questions we had.
Stayed 1 night in Mar 2024
Response from Laurel. on 4 Mar 2024
Thank you for your review - they help us to improve. We are glad that you found your check-in prompt and efficient and that our staff was kind and helpful! That is great to hear. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Laurel on 22 Feb 2024
Thank you for your generous review - we appreciate your business very much! Warm Regards, Laurel.

10/10 Excellent

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The suite was very clean and comfortable and had everything you may need. The breakfast was very good, the premises super clean, and the staff is super kind and helpful. There are plenty of places in the area to eat. And, they have covered oarking.
Stayed 2 nights in Feb 2024
Response from Laurel. on 6 Feb 2024
Thank you for your generous review and for mentioning so many positives about the hotel. Thank you for staying with us - we appreciate your business very much. Warm Regards, Laurel.

10/10 Excellent

Dave or Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Laurel. on 6 Feb 2024
Thank you for your generous review! We are so glad you enjoyed your stay. We appreciate your business very much! Warm Regards, Laurel.

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could walk right across the street to St. Mary’s hospital. A couple different dining choices within walking distance. Very friendly and professional staff. Nicely stocked kitchenette. Clean throughout property and in good repair. Breakfast included in price and enough choices to tide you over until lunch. Great price for all the amenities. We spent our time at the hospital so did not use the pool or hot tub unfortunately
Stayed 2 nights in Jan 2024
Response from Laurel. on 22 Jan 2024
Thank you for staying with us and thank you for your generous review - we appreciate your business very much. Warm Regards, Laurel.

6/10 Okay

Ryszard

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
Very convenient if being close to Saint Mary's Hospital is needed.
Stayed 10 nights in Dec 2023
Response from Laurel on 21 Dec 2023
Thank you for your review - we are glad our location worked well for you and hope to earn 5 stars in the future. Warm Regards, Laurel.

8/10 Good

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet and a easy walkable distance to St. Mary's hospital.
Stayed 4 nights in Dec 2023
Response from Laurel on 21 Dec 2023
Thank you for your review - we are glad our location worked well for you and that you found our staff to be friendly. We hope to earn 5 stars in the future. Warm Regards, Laurel.

10/10 Excellent

Dave or Melinda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Laurel. on 21 Dec 2023
Thank you for your generous review and thank your for staying with us - we appreciate your business and wish you Happy Holidays!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was accommodating and helpful during a very unexpected time. Service was great to help navigate more than the hotel. Clean and comfortable.
Stayed 2 nights in Dec 2023
Response from Laurel. on 11 Dec 2023
Thank you for this generous review! We are glad that we could make an unexpected time better for you. So happy to hear that you found us to be clean and comfortable. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Underground parking was safe but very limited room to park and move cars around in. Also dead end signs should be posted so people know that you either had to back out or try to turn around in very limited space.
Stayed 1 night in Dec 2023
Response from Laurel. on 11 Dec 2023
Thank you for your review - we appreciate your comments and value your business. Thank you for staying with us. Warm Regards, Laurel.

10/10 Excellent

Shayla

Stayed 1 night in Dec 2023
Response from Laurel on 22 Jan 2024
Thank you for staying with us and thank you for your generous review - we appreciate your business very much. Warm Regards, Laurel.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Mayo trip
I have to say we stayed in the 2 bed suite and it was amazing. Perfect size for 2 adults a preschool, a toddler and an infant . With the full-size fridge able to meal plan . Also, they have a fabulous free breakfast and every evening they have a simple meal that is also free . The entire staff was friendly and helpful. We know mayo is in our future so will definitely stay here again.
Stayed 4 nights in Oct 2023
Response from Laurel on 30 Oct 2023
Thank you for your generous review! We are so glad the room worked out well for you and that you enjoyed breakfast! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel

10/10 Excellent

sal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in person was very friendly
Stayed 1 night in Oct 2023
Response from Laurel on 30 Oct 2023
Thank you for your generous review! We are so glad you enjoyed your stay and found our staff friendly! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

8/10 Good

Koleen

Stayed 2 nights in Oct 2023
Response from Laurel. on 14 Nov 2023
Thank you for your review and thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel

10/10 Excellent

Angela

Stayed 2 nights in Oct 2023
Response from Laurel on 14 Nov 2023
Thank you for your review and thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel

10/10 Excellent

Pauline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean. Staff were very pleasant. There was a breakfast, but I did not take advantage of this. It is conveniently located across from Mayo Hospital and a 20 minute walk to Mayo Clinic.
Stayed 1 night in Sep 2023
Response from Laurel on 4 Oct 2023
Thank you for your generous review! We are so glad you enjoyed your stay and that our location worked well for you. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Laurel on 30 Oct 2023
Thank you for your generous review! We are so glad you enjoyed your stay! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

8/10 Good

Rudy

Stayed 1 night in Sep 2023
Response from Laurel on 19 Oct 2023
Thank you for your review - we appreciate your business very much! Warm Regards, Laurel

8/10 Good

Michael

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Nice common areas, nice rooms, but no staff could be found when I attempted to check-in. STAFF member from other property finally came over to check us in. Then gentlemen that should have been there showed up and then was very annoyed by me needing better instructions on how to get in to the parking garage
Stayed 1 night in Sep 2023
Response from Laurel on 25 Sept 2023
Thank you for your review - it helps us to improve. I am sorry about the experience with the front desk - we did have an unfortunate experience with our staffing that day that we tried to recover from quickly. I am sorry you felt that our staff was annoyed with you, when they were annoyed with the situation at hand. That should not have happened and is not our standard. We hope you enjoyed the rest of your stay and wish you well. Warm Regards, Laurel

10/10 Excellent

BONNIE, WESLACO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Sep 2023
Response from Laurel. on 19 Sept 2023
Thank you for your generous review - we are so glad you enjoyed your stay and felt that our staff was excellent! That is so great to hear. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
I only needed to stay 1 night, but I will be back. Loved having kitchen area and a comfortable chair to relax and not just a bed. Every staff member I met was friendly and helpful.
Stayed 1 night in Sep 2023
Response from Laurel. on 19 Sept 2023
Thank you for your generous review - we are so glad you enjoyed your stay and felt that our staff was friendly and helpful! That is so great to hear. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

8/10 Good

Alexander

Business traveller, Travelled with partner
Clean nice rooms and pretty good equipped
Stayed 2 nights in Sep 2023
Response from Laurel on 19 Sept 2023
Thank you for your review - we are so glad you enjoyed your stay and felt that our rooms were well equipped! That is so great to hear. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The room was nice and spacious. The breakfast was good. The complimentary shuttle service to the Mayo Clinic was a huge bonus.
Stayed 4 nights in Jul 2023
Response from Laurel. on 31 July 2023
Thank you for your generous review - we are so glad you enjoyed your room and thought it nice and spacious! Also glad you enjoyed our breakfast and shuttle service. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

10/10 Excellent

Cully

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Jul 2023
Response from Laurel on 31 July 2023
Thank you for your generous review - we are so glad you enjoyed your room and services! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

10/10 Excellent

Christine, Duluth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
surgery at mayo right next door
Stayed 1 night in Jul 2023
Response from Laurel on 31 July 2023
Thank you for your generous review - we are so glad you enjoyed your room and services! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

10/10 Excellent

CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Laurel on 31 July 2023
Thank you for your generous review - we are so glad you enjoyed your room and services! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Laurel on 31 July 2023
Thank you for your generous review - we are so glad you enjoyed your room and services! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

10/10 Excellent

Joline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Laurel. on 18 July 2023
Thank you for your generous review - we appreciate your business very much! Warm Regards, Laurel.

8/10 Good

Nancy Skluzacek

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Front desk person was not very helpful. Sering my 87 year old mother with a cane, then assigning us the furthest room on the fourth floor, which was a long, winding walk like a rat in a maze. It wasnt very accomodating for my mother and the gal behind the desk seemed to care less.
Stayed 1 night in Jun 2023
Response from Laurel. on 28 June 2023
Hello and thank you for your review - they help us to improve. I am sorry that you felt we did not care about the location of your room. In the future, please make a note in your reservation that you prefer a room close to the elevator or on the 1st floor. Please keep in mind all of our two bedroom, two bath suites are at the end of the halls - so there is really no close option for those rooms. We hope you enjoyed the rest of your stay and wish you well. Warm Regards, Laurel.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Laurel. on 26 June 2023
Thank you for your generous review - we appreciate your business very much! Warm Regards, Laurel.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Laurel on 22 May 2023
Thank you for your review - we hope to serve you again in the future! Thank you for your business - we appreciate it very much. Warm Regards, Laurel.

10/10 Excellent

Shamshudin

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Laurel. on 22 May 2023
Thank you for your generous review - we are so glad you enjoyed your stay. Thank you for your business - we appreciate it very much! Warm Regards, Laurel.

2/10 Terrible

jennifer

Travelled with partner
Front desk staff was super nice and friendly. We stayed 2 nights, didn't know they would clean while we were at breakfast. My adult toy was in a towel that housekeeping took. Was told the person in the laundry room kept it for themselves. So gross!!
Stayed 2 nights in Apr 2023
Response from Laurel. on 2 May 2023
Thank you for your review -they help us to improve. We have no record of this incident. Please contact hotel management so we can investigate further. Warm Regards

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Laurel. on 2 May 2023
Thank you for your generous review! We appreciate your business very much! Warm Regards, Laurel.

8/10 Good

Bradley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 2 nights in Apr 2023
Response from Laurel on 1 May 2023
Thank you for your review - we hope to serve you again in the future! I am glad you found our hotel to be clean. Thank you for staying with us - we appreciate your business very much! Warm Regards,Laurel.

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient if you have appointments at Mayo St Mary’s Hospital.
Stayed 2 nights in Apr 2023
Response from Laurel. on 28 Apr 2023
Thank you for your generous review! We appreciate your business very much! Warm Regards, Laurel.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the stay - AWESOME Breakfast
Staff - Awesome/friendly. Breakfast - REAL EGGS. Eggs come from a carton (like a milk carton) and not scrambled by hand but I am nearly 100% sure they are real eggs. I have stayed at many hotels with 'powdered eggs' that I totally despise. These eggs were great. I asked for my bacon to be more crisp, guy was more than accommodating by throwing them in the micro wave. Drink selection was great - orange juice mixed with sierra mist was perfect. Coffee was hot and medium roast. Waffles with strawberry sauce! Great. Mon thru thursday they offer a light dinner free of charge. Hotel room - clean, smaller but even had a stove and full size fridge with real coffee pot! Bed comfort was ok that could be improved upon. Parking - free underground. Pool - Spacious, warm air, pool temp was good. Hot tub was nice, overall no complaints on the pool. Love the fact that the room temp was warm.
Stayed 1 night in Apr 2023
Response from Laurel. on 17 Apr 2023
Thank you so much for your kind words and for including so many positives about your experience. Yes - they are real eggs - they are just pre-cracked so they are more readily accessible to make. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

8/10 Good

PATTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Laurel on 2 Apr 2023
Thank you for your review. We hope to serve you again in the future. Warm Regards, Laurel

10/10 Excellent

Douglas

Travelled with partner
Perfect location. Really clean Professional staff Wonderful experience
Stayed 1 night in Mar 2023
Response from Laurel. on 27 Mar 2023
Thank you for your generosity! We are so glad you found the staff to be helpful and your room clean! Thank you for your business - we appreciate it very much! Warm Regards, Laurel.

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Studio suite privacy
I was impressed with the hotel lobby, 1st time here. room was OK. we had studio suite and it was right next to the other studio and could hear things going on in the other room. Otherwise is was fine.
Stayed 1 night in Mar 2023
Response from Laurel. on 23 Mar 2023
Thank you for your review - it helps us to improve. I am glad you enjoyed your stay - sorry the guests next door were noisy. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

8/10 Good

Tracy

Stayed 1 night in Mar 2023
Response from laurel on 21 Mar 2023
Thank you for your review - we appreciate your business very much! Thank you for staying with us - we wish you well. Laurel

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place - unfortunately the guests staying above us were extremely loud but that was not the hotel’s fault. We would stay again, for sure.
Stayed 1 night in Mar 2023
Response from Laurel on 20 Mar 2023
Thank you for your review - we are so glad you will stay with us again. I am sorry that your stay was disrupted by our small group of kids that we had for the weekend - that can be a challenge sometimes but we appreciate your understanding. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel

10/10 Excellent

Kylene

Stayed 1 night in Mar 2023
Response from Laurel. on 10 Apr 2023
Thank you for your generous review! We appreciate your business very much! Warm Regards, Laurel.

10/10 Excellent

Carmen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everybody was so helpful and kind!
Stayed 3 nights in Mar 2023
Response from Laurel. on 20 Mar 2023
Thank you for your generosity! We are so glad you found our staff to be helpful and kind! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Kept awake all night ny their fire alarms going off.got no sleep 1st night
Stayed 1 night in Mar 2023
Response from Laurel. on 7 Mar 2023
I apologize that we had a fire emergency while you were at the hotel for two hours - of course our goal is to make sure our guests are safe. Unfortunately, these things are not predictable - we are so sorry this happened. We hope the rest of your stay was enjoyable. Warm Regards, Laurel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Laurel. on 27 Mar 2023
Thank you for your review - we appreciate your business very much! We hope to exceed your expectations in the future! Warm Regards, Laurel.

10/10 Excellent

SUSAN

Stayed 2 nights in Jan 2023
Response from Laurel on 10 Feb 2023
Thank you for your generous review! We appreciate your business very much. Warm Regards, Laurel.

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Laurel on 31 Jan 2023
Thank you for your generous review - we appreciate your business very much! Warm Regards, Laurel

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to St. Mary’s Hospital
Nice hotel and perfect service. Right across street from the hospital-perfect location for my husbands surgery.
Stayed 1 night in Jan 2023
Response from Laurel. on 24 Jan 2023
Thank you for your generous review! We are so glad you found our hotel nice with perfect service and that our location worked well for you. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.