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Reviews of Alexander Pope

3.5 out of 5
Alexander Pope
Cross Deep, Twickenham, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 192 out of 384 reviews" "
Rating 8 - Good. 147 out of 384 reviews" "
Rating 6 - Okay. 36 out of 384 reviews" "
Rating 4 - Poor. 4 out of 384 reviews" "
Rating 2 - Terrible. 5 out of 384 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Slow to check in due to another guest taking massive time. Staff friendly, meal good .
Stayed 1 night in Mar 2024
Response from nn on 24 Mar 2024
Dear Margaret,Thank you for your recent stay at our hotel and thank you for letting us know how we did!We are grateful to all the guests that are staying with us and we are obliged to be at the same pace with them, even when it takes more than usual. This is not an excuse but merely an explanation. Please accept our apologies for not being able to speed up the situation. On a positive note, we are delighted that we were able to offer you an early check in and a good meal. We hope to welcome you again in the future.Best wishes,A.Lovin

8/10 Good

Geoffrey

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
On the river
Stayed 3 nights in Jan 2024
Response from NN on 24 Mar 2024
Dear Geoffrey,Thank you for your recent stay at The Alexander Pope Hotel and thank you for letting us know how we did!We are very happy we could provide you with a positive experi We hope to be of service to you again in the future. Best wishes, A.Lovin

8/10 Good

Stephen

Stayed 1 night in Jan 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was just wonderful! Coming back August!
What a delightful experience! The ambience of the pub was wonderful. The service was exceptional from front desk to cleaners. We enjoyed the room and were so very pleased that we've decided to come back in August, providing we can get the same room! We couldn't be happier with everything about our stay here!
Stayed 8 nights in Dec 2023

8/10 Good

Brian

Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice fud. Lush room
Stayed 4 nights in Dec 2023

10/10 Excellent

Nick

Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good for the money.
Stayed 1 night in Dec 2023
Response from Robin Smith on 15 Dec 2023
Dear David Glad you found our hotel to be keenly priced, pleased that you enjoyed your stay. kind regards,Robin.

10/10 Excellent

SARA, Fairport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alexander Pope review When you travel to an area for the first time, it’s often hard to choose a hotel just from searching online and reading reviews. But, I chose the Alexander Pope Hotel by carefully reading reviews and was especially mindful of when they were written. So many negative reviews were generated during the pandemic, so I tried to look for 2023 reviews. I was so impressed with the Alexander Pope Hotel! The staff was so gracious. They were always attentive and even spread themselves out to cover all aspects of running the hotel smoothly. I loved my room, the bathroom was clean and updated, the bed was comfy and the most special treat was the homemade shortbread biscuits left each day to enjoy with my Nespresso coffee. My sister recently moved to Twickenham, so with this lovely hotel just over a mile from her flat, it will be a perfect place for guests to stay. The pub/restaurant was warm and inviting and a busy locals place as well. I’m hoping to make another visit in the future and definitely will stay again. Now, if I could get their recipe for their most delicious lemon garlic houmous, I would love to recreate it at home. 😉♥️
Stayed 6 nights in Nov 2023
Response from Robin Smith on 26 Nov 2023
Dear Sara,It was an absolute pleasure to read your review and feedback. We are pleased that we were able to deliver a memorable experience and we hope that you will choose to stay with us again in the future. kind regards,Robin.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel, only concern was the room we were in, there was no light, quite dark in the area above where the tea/coffee, kettle were, so difficult to see what you were doing.
Stayed 3 nights in Nov 2023
Response from NN on 17 Nov 2023
Dear Dawn,Thank you for youe recent stay at The Alexander Pope Hotel and thank you for letting us know how we did!I'm pleased that you enjoyed your stay with us and will take on board the feedback that you have kindly added to the review. We look forward to welcoming you back agaIn.Best wishes,A.Lovin

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel Hands Down!!!
We came to visit our daughter who is studying abroad . This hotel was amazing !!!! The staff, room , bar and food we Fantastic!! I would highly recommend this hotel to everyone!!! Thank you for your hospitality!!! 😊
Stayed 2 nights in Nov 2023
Response from NN on 7 Nov 2023
Dear Kimberly,Thank you for your recent stay at The Alexander Pope Hotel and thank you for your praise and kind comments about our team and our hospitality.Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. We hope to be of service to you again in the future. Best wishes, A.Lovin

2/10 Terrible

Lisa

Stayed 1 night in Oct 2023
Response from NN on 15 Oct 2023
Dear Lisa,Thank you for your recent stay at our hotel and thank you for your rating.We pride ourselves on the hospitality that our professionally trained staff provides as we are consistently highly praised for our service. We regret that we have not inspired a better rating on this occassion and for that we would like to extend our sincerest apologies to you. We can assure you that we will intensify our efforts to improve and hope to offer you a more memorable experience in the future.Best wishes,A.Lovin

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab service
11/10 customer service by the restaurant manager and his colleague, Tulalah, who went above and beyond to help me extricate my car in the hotel car park after a third party blocked me in. Amazing service at 7.30 a.m. on a Monday morning.
Stayed 1 night in Oct 2023
Response from NN on 15 Oct 2023
Dear Tim,Thank you for your recent visit at The Alexander Pope Hotel and thank you for taking the time to leave a review for us . We're happy we could meet your expectations and that you found our staff to be so supportive during your stay! We hope to be of service to you again in the future. Best wishes, A.Lovin

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really great hotel right in centre of Twickenham. Very comfortable and modern rooms. Friendly staff and good on-site restaurant. Plenty of off street parking.
Stayed 3 nights in Oct 2023
Response from NN on 15 Oct 2023
Dear Graham,Thank you for your recent t stay at our hotel andthank you so much for your positive comments about your experience with us! We can't wait to see you again, have a great day.Best wishes,A. Lovin

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small entrance easy to miss
Stayed 1 night in Oct 2023
Response from NN on 15 Oct 2023
Dear Jasmine,Thank you for yor recent stay and thank you for sharing your feedback with us! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Alexander Pope Hotel. We hope to be of service to you again in the future. Best wishes, A.Lovin

6/10 Okay

Diana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lovely hotel, great food. Room lovely but not enough light, only one ceiling light near door, two lamps we couldn’t get to work so needed to use phone torch to see in case! Apart from that the hotel was very good.
Stayed 1 night in Sep 2023
Response from NN on 24 Sept 2023
Dear Diana,Thank you for your recent stay and thank you for taking the time to share your feedback!We always aim to provide the best experience possible at our hotel and I'm very happy to see that we met most of your expectations. We appreciate all reviews, and appreciate you giving us the chanc e to improve by providing us with your suggestions.At the same time, we are sorry that nothing was mentioned at the time of your stay about the inconveniences encountered, as we are always happy to offer extra lamps. We hope to welcome you again , in the near future!Kind regards,A.Lovin

10/10 Excellent

Lisa

We had a fabulous time! Everyone working at the hotel was excellent, the room was well appointed and it’s in an excellent location!
Stayed 2 nights in Sep 2023
Response from NN on 24 Sept 2023
Dear Lisa,Thank you for your recent stay at The Alexander Pope Hotel and thank you for your wonderful review!We strive for 100% satisfaction, and it is great to see you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, A.Lovin

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Staff helpful when TV was not working and bin had not been emptied from previous guests. Was in a twin room, that had a locked interconnecting door. Unfortunately the sound proofing was awful, we could hear our neighbour coughing and on the toilet! We spent the week whispering when back in the room and very paranoid! Despite the lovely photos, the finishes were not great…stains on the walls, paint on radiators and cracked toilet bowl that had obviously been there for some time. Obviously a pub, but not sure if you are aware there is a child in the room leaving a copious amount of alcohol in the mini bar? However, I could not fault the staff who are friendly, professional and prompt.
Stayed 4 nights in Aug 2023
Response from NN on 24 Sept 2023
Dear guestThank you for your recent visit at our hotel and thank you for taking the time to leave a review. We're happy we could meet most your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with us! We have passed your comments about the aspects that need improving to tge relevant departments. We hope to welcome you again in the future!Best wishes,A.Lovin

10/10 Excellent

anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel mixing a cosy pub atmosphere with the quality of a high end hotel
Stayed 2 nights in Aug 2023
Response from NN on 24 Sept 2023
Dear Anne,Thank you for your your recent stay at the Alexander Pope Hotel and thank you for taking the time to leave a wonderful review.I am delighted to see that you felt very well looked after by our team and had such a great experience with us.The whole team is grateful for your comments an d look forward to seeing you again soon!Best wishes,A.Lovin

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nicely kept hotel. Good food and service in the pub. Good price as well!
Stayed 3 nights in Aug 2023
Response from NN on 24 Sept 2023
Dear Kevin,Thank you for your recent stay at The Alexander Pope Hotel and thank you for letting us know how we did! We are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, A.Lovin

8/10 Good

John

Stayed 1 night in Aug 2023
Response from NN on 24 Sept 2023
Dear John,We appreciate your high rating about your recent experience with us! We look forward to your next visit! Take care!

10/10 Excellent

L.A.Eddington

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for Alexander Pope
Great stay but 2nd night the room above 25 appeared to have no carpets and noise of heels going backwards and forwards woke both of us up a lot.!!!! Also hotel should provide information on buses etc for sights and shows in vicinity.We had horrendous times getting to flower show and then back to visit Hampton Court which spoilt or trip.Hotel was very enjoyable food great.
Stayed 2 nights in Jul 2023
Response from NN on 17 July 2023
Dear L.A.Eddington,Thank you for your recent stay at The Alexander Pope Hotel and thank you for letting us know how we did!We are delighted to have met some of your expectations and regret that nothing was mentioned to us about the less positive aspects, at the time of stay, so that we could address the issues on the spot. We are grateful to you and hope to welcome you again in the future.Best wishes,A.Lovin

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed for one night arriving late after Wimbledon tennis but we were really tired and our room was so welcoming and comfortable. We had a great night’s sleep and enjoyed a delicious omelette for breakfast. The car park was free and very convenient. Would definitely stay again if lucky in Wimbledon’s ballot next year!
Stayed 1 night in Jul 2023
Response from NN on 17 July 2023
Dear Nicola,Thank you for your recent stay at The Alexander Pope Hotel and thank you for your wonderful feedback!We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, A.Lovin

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023
Response from NN on 17 July 2023
Dear Andrew,Thank you for your recent stay at our hotel and thank you for rating us!We're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, A.Lovin

10/10 Excellent

Howard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Ascot Ladies day trip.
Excellent service from check in to check out. Staff are brilliant, food and drinks are also very good. when we got back late from Ascot the team cooked up chip butties which was great and really appreciated.
Stayed 2 nights in Jun 2023
Response from NN on 17 July 2023
Dear Howard,Thank you for your recent stay at The Alexander Pope Hotel and thank you so much for your positive comments ! We're glad to hear we delivered such a great experience. We look forward to your next visit! Best wishes,A.Lovin

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend.
Receptionist pulled out all the stops on the Friday to get us checked in early, staff super attentive all weekend. Fabulous.
Stayed 2 nights in Jun 2023
Response from NN on 17 July 2023
Dear Aaron, Thank you for your stay at our hotel and thank you for taking the time to leave a review for us . We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, A.Lovin

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff.
Great location. Easy walk to train station and Twickenham stadium. Lots of parking, good menu and bar. Nice outdoor seating area. Lots of nearby food and drink options.
Stayed 1 night in May 2023
Response from NN on 17 July 2023
Dear Oliver,Thank you for your stay at our hotel and thank you for taking the time to leave a review for us . We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, A.Lovin

10/10 Excellent

Mathew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from NN on 17 July 2023
Dear Matthew,Thank you for your stay ay our hotel and thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, A.Lovin

10/10 Excellent

Israel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent hotel with nice amenities and great location
Stayed 3 nights in May 2023
Response from NN on 17 July 2023
Thank you for your recent stay out our hotel and thank you for taking the time to let us and the community know about our great hospitality!We are thrilled with joy to have provided you with a positive experience and look forward to welcoming you again in the future!Kind regards,A. Lovin

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff were exceedingly helpful. Especially the young man who helped us with alternate travel arrangements when the rail line was closed for maintenance and our train cancelled. Thank you!
Stayed 3 nights in May 2023
Response from NN on 21 May 2023
Dear Peter,Thank you for your recent stay with us and thank you for letting us know how we did!We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Alexander Pope Hotel! We hope to be of service to you again in the future. Best wishes, A.Lovin

10/10 Excellent

brian, mill valley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel Stay every May
Stayed 2 nights in May 2023
Response from NN on 21 May 2023
Dear Brian,Thank you for your recent stay with us!We are so pleased you enjoyed your visit to Alexander Pope Hotel! We hope to be of service to you again in the future. Best wishes, A. Lovin

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from NN on 21 May 2023
Dear Mark,Thank you for your recent stay at our hotel and thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, A. Lovin

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from NN on 6 May 2023
Dear Guest,Thank you for your recent stay at our hotel and thank you for your generous rating!We are grateful to you for being our guest and hope to welcome you again in the future!Kind regards,A.Lovin

10/10 Excellent

Mark

Stayed 8 nights in Apr 2023
Response from NN on 6 May 2023
Dear Mark,Thank you for your recent stay at our hotel and thank you for the high star rating! We really appreciate your support and hope to be of service to you again in the future!Kind regards,A.Lovin

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , good staff , food very good , comfy beds
Stayed 2 nights in Mar 2023
Response from NN on 1 Apr 2023
Dear Mark,Thank you for your recent stay at The Alexander Pope Hotel and thank you for your wonderful review!We are delighted to have provided you with a positive experience, we will certainly keep up with the good work to maintain great standards!We hope to welcome you again in the future!Best wishes,A.Lovin

6/10 Okay

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great amenities but disappointed with allocated rm
Was a bit annoyed at being allocated a downstairs room right next to reception and bar. Very noisy . Also paid for balcony view - the view was the back of a works van up against the balcony Really not what hotels.com had advertised
Stayed 2 nights in Mar 2023
Response from NN on 31 Mar 2023
Dear Craig,Thank you for your recent stay at our hotel and thank you for your feedback!We regret to hear that your experience with us was not up to your expectations. When you are planning to stay at our hotel next please send us a message with your requests and we will try our possible best to accommodate your preferences.We hope to be of service again in the future!Kind regards,A.Lovin

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Generally very nice
Stayed 2 nights in Mar 2023
Response from NN on 31 Mar 2023
Dear Nicholas,Thank you for your recent stay at our hotel and thank you for your feedback!We are delighted to have provided you with a positive experience and hope to be of service again in the future!Kind regards,A.Lovin

10/10 Excellent

Benjamin, Romford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second stay 2 night for this Twickenham hotel, central to town and just a short taxi or bus ride up to the rugby. This was a much improved stay, in a roomy superior double with great features. The pub downstairs serves a lovely Sunday roast and great food on other days with an extensive a la carte breakfast offering. The staff here are attentive and friendly. Free parking in the basement is a plus. Just a couple of improvements needed or to bear in mind. The pub/bar is not brilliant for sports, only 2 tv’s and they prioritised the football over premiership rugby on our stay, unusual for a Twickenham located venue. And our shower head was held up with a cable tie, not to be expected in a hotel charging upwards to £200 per night. Other than that, a perfect stay for before and after the rugby with quality food and drink on tap. We will be back.
Stayed 1 night in Mar 2023
Response from BB on 21 Mar 2023
Dear Benjamin,Great review and feedback. We are currently in the last week of a sparkle to iron out any issues in our hotel rooms so thank you for the detailed feedback. With regards the rugby, we do not have BT sport so we were unable to show it! We look forwards to seeing you at the Pope again soon .BestRobin.

10/10 Excellent

Alicia

Stayed 2 nights in Feb 2023
Response from NN on 7 Nov 2023
Dear Alicia,Thank you for your recent stay at The Alexander Pope Hotel and thank you for the high star rating! We hope to be of service to you again in the future. Best wishes,A.Lovin

6/10 Okay

Julian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed two nights for work, really disappointing poorly made eggs Benedict breakfast which was also stone cold. I was also kept awake by neighbouring dogs left outside all night from 3am onwards barking. A real shame as apart from issues above the hotel and staff are really good.
Stayed 2 nights in Feb 2023
Response from NN on 16 Feb 2023
Dear Julian,Thank you for choosing The Alexander Pope Hotel for your stay and thank you for letting us know how we did!We are sad to hear that we dissapointed you at breakfast and for that we would like to apologise. We are realy sorry to hear about it now after your departure, we could have turned it around on the spot. With regards to our neighbores dogs, we could not have prevented that, this was a isolated incident, there were never problems of this sort in the past. We do hope to offer you a more memorabe experience in the future!Kind regards,A.Lovin

10/10 Excellent

Stephen

Stayed 1 night in Jan 2023
Response from NN on 9 Feb 2023
Dear Stephen,Thank you for your recent stay at our hotel and thank you for your high rating!We are delighted to have provided you with a positive experience and hope to welcome you again in the future!Best Wishes,A.Lovin

10/10 Excellent

Alex

Stayed 1 night in Jan 2023

10/10 Excellent

Alistair, Grand Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we’ve stayed here. The staff are extremely helpful and friendly. We had slight problem with our TV satellite signal which was dealt with by the duty supervisor. Unfortunately, he was unable to fix it completely, so immediately moved us to a new room. As I stated previously the service was excellent. I would though that the rooms could do a lick paint to brighten them up.
Stayed 1 night in Jan 2023
Response from NN on 31 Jan 2023
Dear Alistair,Thank you for your recent stay at our hotel and thank you for your wonderful review!We are delighted to have provided you with a positive experience! We hope to offer you a more memorable experience in the future, especially after the upcoming refurbishment!Kind regards,A.Lovin

10/10 Excellent

Stephen

Stayed 1 night in Dec 2022
Response from NN on 31 Jan 2023
Dear Stephen, Thank you for your recent stay at our hotel and thank you for the high rating!We are delighted to have met all your expectations and hope to be of service again in the future!Kind regards,A.Lovin

10/10 Excellent

Timothy

Stayed 1 night in Dec 2022
Response from NN on 31 Jan 2023
Dear Timothy,Thank you for your recent stay at our hotel and thank you for letting us know how we did!We are delighted to have privided you with a positive experience and hop to welcome you again in the future!Kind regards,A.Lovin

8/10 Good

Maraya

10/10 Excellent

Maria Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the idea of having the hotel and bar restaurant. Food was good as well.
Response from NN on 18 Dec 2022
Dear Maria,Dear Karen,Thank you for your recent stay at our hotel and thank you for rating us!We are happy to have provided you with a positive experience and hope to welcome you again in the future!Kind regards,A.Lovin

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from nn on 18 Dec 2022
Dear Paul,Thank you for your recent stay at our hotel and thank you for rating us!We are happy to have provided you with a positive experience and hope to welcome you again in the future!Kind regards,A.Lovin

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from NN on 18 Dec 2022
Dear Karen,Thank you for your recent stay at our hotel and thank you for rating us!We are happy to have provided you with a positive experience and hope to welcome you again in the future!Kind regards,A.Lovin