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Reviews of Best Western Plus Red Deer Inn & Suites

2.5 out of 5
Best Western Plus Red Deer Inn & Suites
6839 66 St, Red Deer, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 237 out of 410 reviews" "
Rating 8 - Good. 123 out of 410 reviews" "
Rating 6 - Okay. 31 out of 410 reviews" "
Rating 4 - Poor. 14 out of 410 reviews" "
Rating 2 - Terrible. 5 out of 410 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lucinda

Travelled with family
Liked: Staff & service
Breakfast was cold and not much choice. Rest of stay was comfortable
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Thank you for sharing your feedback. I apologize breakfast was not up to standards. I will discuss your comments with the breakfast team.

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, staff & service
Kids on all first floor. Got woken up at 6 by kids super manning off the bed.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Thank you for your feedback. I apologize the teams we had at the hotel were quite noisy. I hope you will consider staying with us again so we may have the opportunity to show how great our hotel is.

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. Recommend to others!
Stayed 1 night in Apr 2024
Response from General Manager on 21 May 2024
Thank you so much for taking the time to review our hotel! We hope to welcome you back again soon.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for two days waiting to move into our new home. It is by the highway and appears to cater to a lot of on-the-road workers. Most important to mention is that the front desk staff (especially evening) were so pleasant and helpful. Our room was very clean, the bed very, very comfortable and the shower was great. The breakfast was very good with lots of variety. Would recommend!
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Thank you so much for your wonderful review. We are so glad you enjoyed your stay!

10/10 Excellent

Patrik

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so much easier to book with Expedia then direct with the hotel.
Stayed 2 nights in Apr 2024
Response from General Manager on 3 May 2024
Thank you for your feedback. I apologize if booking directly with the hotel was difficult. I would love the opportunity for hear more from you about your experience so we can correct any issues.

10/10 Excellent

Cheryl, Calgary

Liked: Cleanliness, staff & service
Staff very nice. Front desk and breakfast.
Stayed 1 night in Mar 2024
Response from Andrea on 2 Apr 2024
Thank you for your review, we look forward to your next stay in Red Deer:)

10/10 Excellent

Hera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee station available 24/7 was great! We had delicious lattes and hot chocolates on our stay. We also were able to check in early. Thank you!
Stayed 1 night in Mar 2024
Response from Andrea on 1 Apr 2024
Thank you for your review and all appreciate it:) Let us know when you are coming to Red Deer again:)

6/10 Okay

Christy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was large enough to accommodate a family of (5) which was great, but the pool was disgusting. There was hair all over the floors, green algae growing in the pool and the overall area was very dirty.
Stayed 1 night in Mar 2024
Response from Andrea on 1 Apr 2024
Thank you for your review. We will be discussing the proper measures for pool area:)

10/10 Excellent

Kate

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the TV's were up to date, and that there was so much room.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It was fairly close to the highway
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you for taking the time to review our hotel. We hope you come back and stay with us again soon.

8/10 Good

Morgan

Stayed 1 night in Mar 2024
Response from Andrea on 9 Apr 2024
Thank you for your review. We look forward to your next stay:)

10/10 Excellent

Aj

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Thank you for taking the time to rate our hotel. We hope to welcome you back again soon!

8/10 Good

Shawn

Travelled with partner
Liked: Cleanliness, staff & service
Response from General Manager on 4 Mar 2024
Thank you for taking the time to rate our hotel. We hope to welcome you back again soon!

10/10 Excellent

Bradley

Response from General Manager on 4 Mar 2024
Thank you for taking the time to rate our hotel. We hope to welcome you back again soon!

10/10 Excellent

Yvonne

Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Thank you so much for taking the time to rate our hotel. We really hope to welcome you back again soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely the hot tub
Stayed 1 night in Nov 2023
Response from Andrea O on 28 Nov 2023
Thank you for your review! Come back anytime to enjoy the hot tub again:)

8/10 Good

Clint

Stayed 1 night in Nov 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Limited family restaurants in the area
Stayed 3 nights in Nov 2023
Response from Andrea O on 13 Nov 2023
Thank you for your review:)

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and large rooms.
Stayed 1 night in Nov 2023
Response from Andrea O on 13 Nov 2023
Thank you for you review. We look forward to you next stay with us:)

2/10 Terrible

Daryl

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Thanks for sharing your feedback. I apologize that you did not enjoy your stay.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 6 Nov 2023
Thank you so much for taking the time to review our hotel. We hope you come back and stay with us again soon!

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Nice hotel
Stayed 1 night in Oct 2023
Response from General Manager on 29 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The children loved it
Stayed 2 nights in Oct 2023
Response from General Manger on 21 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

Cyrus

Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Donna

Stayed 1 night in Oct 2023
Response from General Manger on 23 Oct 2023
Thank you so much for taking the time to rate our hotel! We hope to welcome you back again soon.

10/10 Excellent

Corrine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT HOTEL
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience at our hotel.We strive to provide our guests with exceptional service and a comfortable, enjoyable stay, and it's wonderful to know that we succeeded in delivering that during your visit.If you have any specific feedback or suggestions that could help us improve even further, please don't hesitate to share them with us. We always value input from our guests.We hope to have the pleasure of hosting you again in the future. Your continued support means the world to us.

10/10 Excellent

jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean affordable and quiet
Stayed 1 night in Sep 2023
Response from Andrea on 13 Sept 2023
Thank you for you review:) We look forward to your next stay!

10/10 Excellent

TROY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from General Manager on 6 Sept 2023
Thank you so much for taking the time to review our hotel. We hope to welcome you back again soon.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean hotel
Stayed 1 night in Aug 2023
Response from Andrea on 28 Aug 2023
Thank you for review, I will pass your kind works to our team. We look forward to your next visit with us:)

10/10 Excellent

Kevin

Stayed 1 night in Aug 2023
Response from General Manager on 25 Aug 2023
Thank you so much for your review! We hope to see you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on 25 Aug 2023
Thank you much for your rating! We hope you come back and stay with us again soon.

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay but no pet welcome package
The place was great. Breakfast was better than comparable hotels. My only disappointment was the lack of the pet welcome package. I was told their supply ran out.
Stayed 1 night in Aug 2023
Response from General Manager on 9 Aug 2023
Thank you so much for your feedback! I will make sure that we have our supplies replenished asap!

2/10 Terrible

Eman

Stayed 1 night in Aug 2023
Response from General Manager on 29 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Patti

Stayed 3 nights in Jul 2023
Response from General Manager on 2 Aug 2023
Thank you so much for rating our hotel. We hope to see you again soon.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from General Manager on 31 July 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Boyd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 31 July 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Steve, Lethbridge

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Andrea on 1 Aug 2023
Thank you for your wonderful review:) We look forward to your next visit with us!

10/10 Excellent

Guirguis

Stayed 2 nights in Jul 2023
Response from Andrea on 31 July 2023
Thank you for your review, we look forward to your next visit:)

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were SO friendly and kind, it made our whole trip. Would definitely stay here again!
Stayed 2 nights in Jul 2023
Response from General Manager on 25 July 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Bruce

Travelled with partner
Liked: Property conditions & facilities
Excellent breakfast
Stayed 1 night in Jul 2023
Response from General Manager on 21 July 2023
Thank you so much for you kind review. We hope you come back and stay with us again soon

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Accommodating and friendly staff!
Stayed 1 night in Jul 2023
Response from General Manager on 7 July 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The family suite room was great! All beds were very comfortable. The A/C was a bit hard to regulate, but overall it was a great place to stay.
Stayed 2 nights in Jun 2023
Response from General Manager on 16 June 2023
Thank you so much for your review. We hope you come back and stay with us again soon!

8/10 Good

Tanya

Travelled with partner
Liked: Staff & service, property conditions & facilities
Happy with our stay except the bathroom floor was filthy… not washed from previous guest. I was able wash it To my liking but would have preferred to not have had to clean it.
Stayed 3 nights in Jun 2023
Response from Andrea on 5 June 2023
We are sorry you had to attend to the floor, this is not normal for our service and we will be reviewing the procedures with our team

4/10 Poor

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There’s a train that wakes you up at night because it literally shakes the bed for 10-15 minutes every 3-4 hours. Not fair to guests. I would not book here again.
Stayed 2 nights in May 2023
Response from General Manager on 1 June 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

CHRISTOPHER

Travelled with family
Liked: Cleanliness, staff & service
The suite was awesome gave everyone in my family enough room to enjoy their stay and not be on top of eachother. Staff was friendly & attentive too. Pool was the only underwhelming thing about our stay but was still decent & clean
Stayed 1 night in May 2023
Response from General Manager on 26 May 2023
Thank you so much for your lovely review. We hope to welocme you back soon

10/10 Excellent

Warner, Hanwell

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great both ladies checking me in were so super friendly
Stayed 1 night in May 2023
Response from General Manager on 21 May 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from General Manager on 16 May 2023
Thank you for taking the time to rate our hotel. We hope to welcome you back soon

10/10 Excellent

Charlene

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All around good
Stayed 1 night in May 2023
Response from General Manager on 8 May 2023
Thank you so much for taking the time to review our hotel. I am so happy you enjoyed your stay and I hope you come back and stay with us again soon.

8/10 Good

Eleanore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean. Staff are friendly. Our room was good except for the small cramped bathroom , worn out towels and awful tissues( someone looked long and hard to find such an awful product!!)also the breakfast was terrible … extremely poor quality food, inedible omelettes and bacon.
Stayed 2 nights in Apr 2023
Response from General Manager on 29 Apr 2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, friendly and helpful staff
Stayed 2 nights in Apr 2023
Response from General Manager on 30 Apr 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.