Ratings based on 959 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.9 Hotel condition
They paid and stayed.
for Business Travellersby A verified traveller
Posted 07/10/2014 on Hotels.com
The hotel is over rated .It smells bad.the ahallway reminds me of streets in busy downtown.
Comment from Hotel Management
17/01/2015 by Kathy, Hotel Management
Thank you for leaving a review! We appreciate all feedback, so that we can improve to serve you better. We are very sorry our hotel did not meet your expectations, but I can assure you we strive our very best to ensure our rooms, as well as our public areas, are clean for our guests. I sincerely hope that you give our hotel another chance while in the area. Thank you once again for your review, and have a fantastic day!
for Familiesby kenneth Efrom Peoria, Arizona
Wish we could go back in a year.Posted 01/10/2014 on Hotels.com
They are in process of remodeling the hotel-lobby is looking great. Pool is huge & great. Excellent amenties-a game room, hot tub, resturant, bar. Breakfast is first class hot breakfast with varying days menu. Internet is fast. Facilities & our room very clean. Staff is considerate, friendly & attentive.
Comment from Hotel Management
10/01/2015 by Kathy, Hotel Management
Thank you so much for your four star review, Kenneth! We're glad to see that we were able to accommodate your needs, and that you enjoyed our amenities. It is true, we are in the process of an expansive remodel, and we sincerely hope that you will be able to visit us again to see the new improvements. Thank you once more for your review, and have a great day.
Recommendedby Herbfrom Montana
Posted 21/09/2014 on Hotels.com
Older facility, needs some work, charge for the morning snack.
for Everyoneby A verified travellerfrom St Cloud MN
good clean hotelPosted 19/09/2014
Pros: clean but older room, just what I needed.
Location: close to freeway, and everything in Rapid City
Hotel was dated but clean, don't spend the extra $ for the buffet breakfast... there is a perkins across the street and a diner in the parking lot, would be worth it to spend 2 times as much and get good breakfast... Breakfast should be free
for Familiesby Scottfrom Woodbury
OK stay at bestPosted 16/09/2014 on Hotels.com
I was recommended to stay in Rapid City as a good place for day trips to other locations (Rushmore, etc). Rapid City is on a main Hwy (90) and near Sturgis, so I assume it has some less than desirable characters staying on occasion.I was worried about bed bugs and went to Bed Bug registry online with most hotels in the area listed. This hotel was not, so I stay here. The hotel was fine except they turn the music loud for Adult time. Adult time at the pool (no kids) is between 10pm & midnight). The front desk failed to mention this, even though I had 2 children and they put me pool side. So, if you have you kids, you may not want pool side on a weekend. Otherwise, the room was a little dated. Not bad though for what it was worth.
by A verified traveller
Not impressed at allPosted 14/09/2014
room was old, outside entrance. had to walk down sidewalk to go upstairs to get to the closest ice machine. the bathroom door would not close. The Expedia agent told me our request for continental breakfast, but when we went we were told we had to [pay 5 dollars to get silverware to eat or we had to provide tickets. the front desk confirmed our reservation did not include tickets. no fridge or microwave
Recommendedby Roofrom Ky
Posted 11/09/2014 on Hotels.com
Wifi was down the whole night, frount desk said they were just waiting for there runner to come back and reset it, but never happened. other then that room was clean and had an adult swim from 10pm till 2 am.
for Familiesby Nick B.from Ham Lake, MN
Convenient and CleanPosted 10/09/2014 on Hotels.com
This is an older hotel which is really more of a "motel" - all rooms are accessed from the outside parking lot. This may bother some people who are concerned about the security that an inside hallway provides. We, however, found it convenient for unloading our bags! The pool area is nice and has an "Adult Swim" event (nobody under 18 allowed!) from 10pm to 2am. This MAY be a problem if you have a poolside room - we did not so cannot say whether or not the Adult Swim gets loud or rowdy. Also, the hotel bans outside food/beverages at the poolside...because they have their own bar/restaurant service (mixed drinks are spendy, but non-alcoholic and beers are reasonable). The continental breakfast isn't anything fancy, but it saves money. The location is very convenient to nearby attractions, restaurants and shopping. We'd stay there again.
for Everyoneby A verified travellerfrom wyoming
over was nicePosted 08/09/2014
Cons: the one thing to improve is number the parking spaces per room number and have overflow parking on side. request that you trailer parking .
Location: pirates cove mini golf. lots of shopping
the hotel was clean and staff was for the most part very friendly. hot tub and pool was very clean and kept up. beds were said to be queens but I can say they were maybe a full. they are under new management and making a lot of changes to the hotel painting ect. to improve the appearance. the bar has very friendly staff. The only complaint that I had is when on our last night stay we had an issue with parking. when addressed to the manager on duty she said they are paying customers and we would have to park a distant away and walk. I was kind of offended because we had been there for 3 days already. the maids were for the most part fair about cleaning and one day we actually came back to room and it was done properly. I wish they would all be so good and take pride at their job like she did. over all it was is a nice place and is close to the interstate so if your going to site see it is a good location. we would have no problem staying here again...
by A verified travellerfrom Wisconsin
Not so good anymorePosted 08/09/2014
I've stayed here while playing in a baseball tournament four straight years and had always been satisfied Sadly, this year it seemed that the over all quality including staff and the breakfast, had greatly diminished. I won't stay here again.