Ratings based on 892 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.9 Hotel condition
They paid and stayed.
for Familiesby Brad and familyfrom Canada
Canadian Trip to RushmorePosted 20/08/2014 on Hotels.com
Excellent hotel and amenities. Good location, freindly/helpful staff. A good breakfast to start the day. Excellent pool
by A verified traveller
Dirty and poorly runPosted 20/08/2014
We often stay at Ramada hotels and have always enjoyed our stay, except at the Rapid City location. When we first arrived the pool area looked great, until you looked a little closer. The deck was really dirty, the water in the pool was cloudy, and the water in the hot tub was full of old dead skin. The hallway floors looked like they hadn't been vacuumed in at least a week, and our room had also not been vacuumed. There was also a visibly dirty towel in the bathroom among the clean ones.The air conditioner made the loudest rattling noise and the wireless did not work. The real nail in the coffin for this place was how inept the staff were. When we asked for help with nearly anything, the staff did not know any answers. It seemed like everyone was in training, but there was no one providing direction. This was a very disappointing stay.
This Hotel needs a serious updatePosted 19/08/2014 on Hotels.com
Went to the desk, were given our keys, drove around & went into the room. It's HOT in there, the air is on full blast & it's 90? Called the desk, were told the air on that side of the hotel is out. They offered us change rooms. We finally got into our room 2 hours later, they were still cleaning rooms at 4:00? The carpet in the room was extremely dirty, the rest of the room was old, run down. The room was adjoining, the door wouldn't shut completely & didn't lock. Safety is a problem here. On the first night there the hot tub as well as the pool were freezing, the hot tub was fixed by the next night, but the pool remained cold. Breakfasts were very good, a lot of choices,seating is hard to come by. Tables are set up outside the restaurant in the pool area for overflow. On the first morning we finally were able to find a seat in the overflow area my daughter and I placed our coffee, juice & plates of eggs and sausage down. Went back into the buffet area to help my granddaughters. By the time we got back out the manager of the restaurant had cleaned up our plates (they were never eaten off of) and then proceeded to scold us for leaving them there, how we had wasted her time cleaning and the food. That seating was limited and we should have never done that. Really? I did speak to the manager of the hotel after that, but of course she was right back there the next morning, being the area drill sergeant. It really is too bad that this hotel has been let to get so run down.
Recommendedby A verified traveller
Not typical Ramada standardsPosted 19/08/2014 on Hotels.com
I travel quite a bit and am usually happy with my accommodations but this was pretty bad. The service was strange. At least 8 families with children were waiting to check in but they have a hard fast rule "no check ins until 3pm". I felt bad for the families so I let them go ahead of me. When I got to the front of the line they told me my room wasn't ready even though I'd called ahead & they told me it would be. Once they gave me the keys they didn't work. I finally got into my room & maintenance stopped by because the AC wasn't working right, a young girl came in to spray room freshener because of "a problem" and then housekeeping came in. They all said the room was not listed as in service. When we went for our "free" breakfast they said they changed their policy that week even though check in said it was free. I went to the counter to find out what was happening. The breakfast lady followed me and argued with the manager to make sure our meal wasn't free. The manager ignored her and gave us free coupons. I won't stay there again or recommend it to any of our visitors.
by A verified travellerfrom Prince Albert, Sask
Would not stay here again!Posted 19/08/2014
Checked into hotel not knowing that most of the rooms are in a separate building from the main area Phone did not work in our room free wifi connection was hit or miss Room was very humid with evident mould on the walls Free breakfast was limited -ran out of food
for Familiesby The RIvard'sfrom Manitoba
Loved it!Posted 19/08/2014 on Hotels.com
We had originally booked and it was a pool side room. Upon check in we were told that there was going to be a band playing in the pool area until 2:00 a.m. and they were giving us the option to check into the other C building so we went for it. We had an excellent room with a fridge and a microwave. The front desk staff were very friendly and efficient. Glad we stayed there.
Recommendedby Jimfrom Henderson
This is a hotel for families and kids, super loud!Posted 18/08/2014 on Hotels.com
We had an inside room on the 1st floor and we had a hard time sleeping because the echo and noise from the music and kids in the pool was so very loud. Inside the room there was a ten foot tear in the carpet making the room overall seem run down. Price was pretty good, but you get what you pay for.
Recommendedby Patfrom Weeping water
Posted 18/08/2014 on Hotels.com
Bed was not comfortable light came through the door air didn't cool down that good
by A verified traveller
Pool area nice and breakfast was good. Rooms were very old looking and need a remodel. If you are a person who cares more about saving money then a nice hotel, then this one is for you.
Recommendedby Shannon Jfrom Rapid City, SD
Never Again!!!!Posted 18/08/2014 on Hotels.com
I would NEVER staty there again. Very disappointed. ramada used to be a decent place to stay. It is a 2.5 star the same as a Holiday Inn Express. Had to change rooms, AC unit not working - then when I got transported to the other room the carpet was frayed at least two inches all across the floor. The Beds had to be over 20 years old. AND the other reason for staying at this hotel was so m daughter could swim and I could enjoy the hot tub that felt like a bath tub being shared by strangers becuase the jets didnt work - totally digusted! I will NEVER stay here again and would NEVER recommned it!