First, I reserved the superior room with VIP inclusion, I called the hotel directly and asked to please orient me on what the package consisted of and what exactly VIP inclusion was. They said you have VIP access to beaches, bars and restaurants and just need to be a citizen - ok sounds good! day of arrival check in was suppose to be 3pm room received after 5pm in the meantime getting an attitude from the staff and sending me to the bar. What a frustration! So I was super tired, sticky and wanted my room. Finally get to the room, asked for pool view and got gazebo view in the yard. I tried to take a shower watered leaked out the shower due to the broken shower head that sprinkled and not enough for a full shower, put towels to soak floor, expected to sleep cool, the ac is controlled by them, meter in room you change the temperature to cool no difference. I put the fan on off in the meter still going. Set meter to the lowest temperature room was still muggy and humid. Asked neighbor and said the same! Tried to reserve a VIP restaurants and the staff says it’s booked return in the morning. Next morning booked too only the Thai was available and they pick the time Ridiculous! If not too eat at the buffet. Everything is for VIP members all others treated like trash. Drinks were bad and food was ok not great. Blamed it on Expedia and that they do false advertisement. Do not recommend and will never return! I’ve been to similar resorts even cheaper and not like this experience!