Our payment was supposed to be refunded and still hasn’t been processed even after more than a month. The elevator did not work and our rooms were on the fifth floor. There are no rooms below the third floor. It turns out that they had a generator that could operate the elevator, and just didn’t want to turn it on. my room was fine and the decoration was cute, but my friend’s room had mosquitoes, and the screen was torn in the windows. There is no spa on the property. We were told that the power was out for the whole neighborhood, but the restaurant next-door had power, so that’s hard to believe. The front desk staff were very kind and as helpful as they could be under the circumstances. The bed was comfortable and the shower was fine with hot water. They provided drinkable water. It really was the elevator issue that made this impossible. I am unable to do that many staircases on a good day, and certainly not for vacation, so we had to move hotels.