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Reviews of Hotel Palazzo Guiscardo

4 out of 5
Hotel Palazzo Guiscardo
Via Provinciale Vallecchia, 16, Pietrasanta, LU

Reviews

9.2

Wonderful

Rating 10 - Excellent. 30 out of 43 reviews" "
Rating 8 - Good. 10 out of 43 reviews" "
Rating 6 - Okay. 1 out of 43 reviews" "
Rating 4 - Poor. 1 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Stayed 1 night in Jul 2023
Response from Nicola Bandini on 24 Aug 2023
Dear Guests, many thanks for your review. We are glad you enjoyed your stay and we hope to see you again.Best Regards

10/10 Excellent

Kathleen, Coronado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Nicola Bandini on 21 Aug 2022
Thanks for the great feedback. Hoping to welcome you again at Palazzo Guiscardo we send our Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. The concierge went above and beyond to assist me during my stay.
Stayed 2 nights in Jul 2021
Response from Nicola Bandini on 10 Aug 2021
Dear Guest, many thanks for your time to give us feedback. We are super happy you enjoyed your days at Palazzo Guiscardo and the help of our staff to make your stay wonderful. Hope to welcome you again in the future, we send our Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Nicola, Front Office Manager on 5 Nov 2019
Many thanks for the excellent review. we appreciate. Hoping to welcome you again as our Guests, we send our Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly and helpful with making arrangements for tours and restaurants. Breakfast service was fantastic and food delicious. Rooms very clean and comfortable. Would highly recommend staying here. We will be back. Thank you. Tracey
Stayed 4 nights in Oct 2019
Response from Nicola Bandini, Front Office Manager on 9 Oct 2019
Dear Mrs. Tracey, thanks for the time to write such a lovely review. It was a pleasure to have you as our Guests and we are very happy you enjoyed the stay at Palazzo and in Pietrasanta. Hoping to see you very soon, all the staff send you warm regard.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An experience
There is no reason to look at any other hotels. This space is a great location for walking around downtown. The hotel is extremely clean and the staff is wonderful. The art Decour is fun and the breakfast was great. We loved our very spacious room with equally spacious bathroom. The decor in the room was over-the-top Italian and fun.
Stayed 2 nights in Sep 2019
Response from Nicola Bandini, Front Office Manager on 9 Oct 2019
Dear Mrs. Jennifer, many thanks for the lovely review. We are so happy you enjoyed the time at Palazzo Guiscardo and the services we offer. Hoping to welcome you again in Pietrasanta, we send our warmest regards.

10/10 Excellent

Beth, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We received amazing service from Nicola, he helped us with check in, city info etc. Breakfast was also great! Amazing location
Stayed 1 night in Jun 2019
Response from Nicola, Front Office Manager on 3 July 2019
Dear Beth, many thanks for your wonderful review. We are always happy to make our Guests happy and it was more than a pleasure helping you discover this corner of Tuscany. Hoping to see you again one day, we send our warmest regards.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel well positioned for a stroll into town
Stayed 4 nights in Sep 2018
Response from Nicola on 18 Sept 2018
Dear Mr. Gerald, many thanks for the time you dedicated to write this review. We are very happy you enjoyed your time at Palazzo Guiscardo, and we hope to see you again in the future. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful mixture of antiques and modern art - everything with a perfect taste...
Stayed 1 night in Aug 2018
Response from Nicola on 11 Aug 2018
Dear Guest, we are very happy that you enjoyed the stay at Palazzo Guiscardo and its style. Hoping to welcome you again in the future, we send our Best Regards

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Extremely helpful and friendly staff

8/10 Good

Robin

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nice Hotel in Santapietra
The hotel is very centrally located, so it is great to take a stroll in the evening in the old town. The room that we were provided for the three of us was good. The only negative thing was, that the bathroom was not very well cleaned. Hopefully it is in the future, as otherwise this Palazzo hotel has an interesting touch to it.

10/10 Excellent

Andrew, Harrogate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5*
Great room & staff, a very highly recommended Hotel.

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
careful with the beach. Not included in price. Hotel and beach facilities wonderful though.

8/10 Good

Ange, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great Location, clean room, but book restaurants in advance

10/10 Excellent

Margaret, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
Friendly staff who spoke English. Child Friendly.. Had a lift for those who find stairs difficult. Wonderful Library of Books on Contemporary Art

6/10 Okay

Annonymous

Liked: Cleanliness, room comfort
Over priced
our one night stay was an emergency last minute booking and unfortunately we overpaid for a small, unremarkable hotel with OK service, lovely rooms and a terrible view of a flat roof and broken down shed which was described as a balcony. The town in which it is located is remarkable and probably why they can get away with charging such extortionate rates. Shop around to get best prices.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Torgeir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Nicola on 15 July 2023
Dear Sir, many thanks for the rate of your stay. We are happy you had a lovely stay at Palazzo Guiscardo. We hope to see you soon again. Best Regards

10/10 Excellent

Maria Luisa

Stayed 1 night in May 2023
Response from Nicola Bandini, Front Office Manager on 21 May 2023
Gentile Sig.ra Maria Luisa, grazie mille. Siamo felici vi siate trovati bene e vi aspettiamo ancora in futuro a Pietrasanta. Saluti, Nicola

8/10 Good

Nicole, Amsterdam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kregen een andere kamer zonder problemen en het ontbijt was echt heel lekker!
Stayed 2 nights in Jul 2020
Response from Nicola Bandini, Front Office Manager on 18 July 2020
Dear Mrs Nicole, many thanks for taking time to write this review. We are very happy you enjoyed the stay at Palazzo Guiscardo Pietrasanta and our service. Hoping to welcome again in the future, we send our Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Nicola Bandini on 29 Sept 2019
Dear Sirs, we are glad you enjoyed the stay at Palazzo Guiscardo. Hoping to welcome you again in Pietrasanta, we send our Best Regards

10/10 Excellent

Paul, Bayern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel im wunderschönen Pietrasanta.
Super Hotel mit geschmackvollem Ambiente. Nettes, freundliches und zuvorkommendes Personal.Leckeres Frühstück.
Stayed 4 nights in Oct 2017

8/10 Good

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arredamento originale e ambiente molto gradevole nel pieno centro di Pietrasanta
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MI è SUCCESSO UN INCONVENIENTE CON LA SOSTA AUTORIZZATA E SONO STATI MALEDUCATISSIMI.
Stayed 1 night in Sep 2017

8/10 Good

Karin, near Vienna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once again
A beautyful hotel, old mixed with modern arts.A very nice mixture. The stuff helpful and almost friendly. We will come again, if we visit Toscana once again. Thanks on Nicola and Piedro.
Stayed 7 nights in Aug 2017
Response from Pietro Modica, General Manager on 12 Sept 2017
Dear Karin, many thanks for the lovely review. We are so happy and proud to have made your stay wonderful and we hope to see you again. Kind Regards

10/10 Excellent

Luigi Junior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pietrasanta sempre al TOP
Come sempre spettacolare
Stayed 1 night in Aug 2017
Grazie mille Luigi, per la recensione e per il tempo che ha voluto dedicarci per scriverla. Speriamo di averla nuovamente presto come nostro Ospite. Saluti

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Luigi Junior, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must see... Must stay
Se vuoi stare in una bella cittadina non lontana dalla vita mondana di Forte è perfetta e l'hotel è il migliore della zona e vicino al centro
Response from General Manager on 8 Sept 2016
Gentile Luigi Junior, grazie mille per il tempo che ha voluto dedicare per questa bella recensione. La aspettiamo presto di nuovo a Pietrasanta come nostro ospite.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Stadthotel zentral gelegen
Gutes Central gelegeneres Stadthotel in einem Künstlerort. Nettes Personal und saubere große Zimmer

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ricardo, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es un antiguo Palazzo reciclado y ha quedado muy hermoso. La habitacion era muy comoda y amplia, no tanto el banio. Desafortunadamente el aire acondicionado no enfriaba demasiado en los dias calurosos de agosto!. El desayuno era muy correcto. El hotel no tiene estacionamiento propio pero contratan un valet parking que lleva el automovil a otro lugar. Eso me puso un tanto nervioso ya que el seguro del automovil no cubre esas eventualidades. Habiendo dicho eso no tuve ningun problema. El hotel se encuentra en la periferia del centro historico pero es una caminata agradable de 5 minutos llegar hasta alli

8/10 Good

Alessandro, Siena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel
Bellissime camere. Ottima posizione. Cortesia del personale.

10/10 Excellent

Marita, Helsingborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palats med känsla
Ett litet personligt fint hotell med bästa läge - skulle dock behöva en liten uppfräschning med textilierna på rummen, badrummen är vackra och fräscha. Mycket trevlig och hjälpsam personal.

10/10 Excellent

Karsten, Braunschweig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr stilvolles Ambiente in einem ehem. Palazzo
Unsere Familie hat sich in dem Haus sehr wohl gefühlt. Geringe Zimmeranzahl (9) und entsprechend persönlicher Service,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel mit speziellem Charme
Schönes Hotel mit gepflegtem Ambiente, guter Service und coole Einrichtung! Standardpreise sind hoch, dank hotels.com Angebot war der Preis für das Zimmer ok.

10/10 Excellent

F.Antony, Laren NH, The Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palazzo Giuscardo
Really an excellent hotel with very pleasant and helpful staff. We will be back.

2/10 Terrible

Marinella, Biella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pulizia della camera pessima!!!!!!
Abbiamo prenotato questo hotel perchè era descritto molto bene e soprattutto le recensioni di TripAdvisor erano positive!!!!! Abbiamo dovuro ricrederci (purtroppo). I tendoni della camera erano pieni di polvere, la scala che portava alla camera da letto, che è ricoperta di moquette, non era stata aspirata, il condizionatore è pieno di muffa, però il peggio era la doccia idromassaggio, per niente pulita, con i bordi gialli e residui di sapone e sporcizia lasciati da chissa quante docce fatte prima di noi!!!! Il phon non aveva la riduzione della presa, per usarlo ho dovuto scendere e chiederla. In più il servizio è molto scadente, se si considera che è un 4 stelle S, quando arrivi nessuno ti aiuta con i bagagli, te li devi prendere e sistemare in camera da solo!!!! VERAMENTE PENOSO!!!!!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Veldig flott hotell, kort avstand til sentrum. Vi fikk et rom med trapper ti trinn hvor badet lå nede. Upraktisk. Betjening lys og aircondition var komplisert. God frokost og hyggelig betjening. Bilder av rom med trapper bør vises på nett siden!

8/10 Good

jacqueline, GRENOBLE, FRANCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mauvais rapport qualité/prix
Bel hôtel dans l 'ensemble, calme et loin des rues animées. Chambres confortables malgré une odeur désagréable en arrivant. Dommage que les draps soit un peu "rèches" et que pour le prix payé,les boissons du mini bar soient aussi couteux : 50cl d'eau minérale = 3 euros !. Nous avons profité de la plage privée de l'hôtel qui se trouve à environ 5 km (nous avons payé 45 euros la demie journée), cher aussi mais très agréable. Nous avons passé 2 nuits, c'était bien dans l'ensemble mais je pense sincèrement que nous aurions pu trouver un peu moins cher pour les mêmes prestations.