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Reviews of The Sands Khao Lak by Katathani

5 out of 5
The Sands Khao Lak by Katathani
10/18 Petchkasem Road, Moo 7 Kukkak, Takua Pa, Phang Nga

Reviews

9.2

Wonderful

Rating 10 - Excellent. 565 out of 884 reviews" "
Rating 8 - Good. 261 out of 884 reviews" "
Rating 6 - Okay. 35 out of 884 reviews" "
Rating 4 - Poor. 18 out of 884 reviews" "
Rating 2 - Terrible. 5 out of 884 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

YUHEI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

katie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort!
Stayed 6 nights in Mar 2024
Response from Taychita Mukachanan/Customer Relations Manager on 10 Apr 2024
Dear katie ,Thank you for taking the time to write a very kind review about your stay with us.We were very happy to read that you liked the friendly service and our facilities. We appreciate your lovely comment and it will pass to our associates.We are looking forward to welcoming you back to stay at The Sands Khao Lak! Warm regards,

10/10 Excellent

GREGORY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic for children. The only thing was that I wish they would enforce the Sun bed policy if someone leaves for an hour they will remove the beach towels at times people were holding 4 or 5 Sun beds but were gone for the day
Stayed 5 nights in Feb 2024
Response from Taychita Mukachanan/Customer Relations Manager on 22 Feb 2024
Dear GREGORY,Thank you for your recent stay with us and for providing your feedback. We appreciate your positive comments about the kid's facilities.Based on your comments about reserve beach towel, we will surely improve our hotel service standards and provide you next time with a high quality service.Warm regards,

10/10 Excellent

Robin

Stayed 11 nights in Jan 2024
Response from Taychita Mukachanan/Customer Relations Manager on 16 Jan 2024
Dear Robin,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

8/10 Good

Philip Winston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was right on the beach and close to small town. Liked that it had a water park and kids club on site. Did not like that it was very crowded and too many people, too few sun beds. Staff were also not very Good at understanding English.
Stayed 5 nights in Jan 2024
Response from Taychita Mukachanan/Customer Relations Manager on 8 Jan 2024
Dear Philip Winston,Thank you for your recent stay with us and for providing your feedback. We appreciate your positive comments about the water park and kids club.Based on your comments about sunbed and staff English skill , we will surely improve our hotel service standards and provide you next time with a high quality service. Warm regards,

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
We absolutely loved our stay with all. Staff are so attentive and friendly couldn’t do enough to help us. We were lucky enough to be there for new years eve oh my goodness what a party!! Totally unexpected as we didn’t know it was happening, amazing food, entertainment, and the staff worked so hard all day and evening.
Stayed 5 nights in Dec 2023
Response from Taychita Mukachanan/Customer Relations Manager on 8 Jan 2024
Dear Natasha,Thank you very much for your fantastic review.We are happy to read that you enjoyed your stay with us and that we were able to contribute to yourpleasant memories. A message of satisfaction like that is always a reward for our team member who ensure our high standards are consistently upheld. The comfort and satisfaction of our guests is our top priority and we’re delighted that we even exceeded your expectations.We look forward to hopefully welcoming you back very soon.Warm regards,

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Taychita Mukachanan/Customer Relations Manager on 26 Dec 2023
Dear Michael ,I would like to thank you very much for choosing to stay at our hotel and would sincerely like to apologize for the inconvenience which you experienced during your stay.I do hope that this has not marred your overall impression of our product and service. Warm regards,

10/10 Excellent

Callum

Stayed 2 nights in Dec 2023
Response from Taychita Mukachanan/Customer Relations Manager on 25 Dec 2023
Dear Callum,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Taychita Mukachanan/Customer Relations Manager on 28 Dec 2023
Dear Kim ,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

NAOMI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Taychita Mukachanan/Customer Relations Manager on 22 Dec 2023
Dear NAOMI ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Belinda

Stayed 7 nights in Dec 2023
Response from Taychita Mukachanan/Customer Relations Manager on 16 Dec 2023
Dear Belinda,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Rob

Stayed 7 nights in Dec 2023
Response from Taychita Mukachanan/Customer Relations Manager on 14 Dec 2023
Dear Rob ,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Cheryl-Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2023
Response from Taychita Mukachanan/Customer Relations Manager on 9 Dec 2023
Dear Cheryl-Lea,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Charlotte

Stayed 7 nights in Nov 2023
Response from Chita/Customer Relations Manager on 22 Nov 2023
Dear Charlotte ,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Allan

Stayed 8 nights in Nov 2023
Response from Chita/Customer Relations Manager on 17 Nov 2023
Dear Allan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Gary

Stayed 8 nights in Oct 2023
Response from Chita/Customer Relations Manager on 3 Nov 2023
Dear Gary,Thank you for the best rate review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

8/10 Good

Kati

Stayed 5 nights in Sep 2023
Response from Chita/Customer Relations Manager on 6 Oct 2023
Dear Kati ,Thank you for sharing your experience. We are very happy that you liked everything in our hotel.We will be grateful if you recommend us to your friends and visit us again.Warm regards

8/10 Good

MARK

Travelled with family
Liked: Cleanliness, staff & service
Good for younger kids
Stayed 7 nights in Sep 2023
Response from Chita/Customer Relations Manager on 3 Oct 2023
Dear MARK,Thank you for visiting us at The Sands Khao Lak by Katathani Collections. I hope we achieved our goal of making your stay memorable by providing outstanding service.Thank you for your feedback which we will review and improve our services every day!We look forward to welcoming you again in the near future. Faithfully yours,

10/10 Excellent

Jeanette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were great. Property areas were always clean. Rooms were great just a little bit tired looking. Would recommend.
Stayed 10 nights in Sep 2023
Response from Chita/Customer Relations Manager on 1 Oct 2023
Dear Jeanette,Thank you for taking the time to write a very kind review about your stay with us.We were very happy to read that you liked the friendly service and our facilities. We appreciate your lovely comment and it will pass to our associates.We are looking forward to welcoming you back to stay at The Sands Khao Lak! Warm regards,

8/10 Good

Punit

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort in Khao Lak. Rooms were spacious and very comfortable beds. Pools were amazing and both big and small kids absolutely loved lazy river. Food at Talay restaurant was delicious and staff always helpful. Definitely recommend this resort to everyone.
Stayed 8 nights in Sep 2023
Response from Chita/Customer Relations Manager on 29 Sept 2023
Dear Punit,]Thank you for taking the time to write a very kind review about your stay with us.We were very happy to read that you liked the friendly service and our facilities. We appreciate your lovely comment and it will pass to our associates.We are looking forward to welcoming you back to stay at The Sands Khao Lak! Warm regards,

10/10 Excellent

Chan Mei

Stayed 4 nights in Sep 2023
Response from Chita/Customer Relations Manager on 8 Oct 2023
Dear Chan Mei ,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

SIEUN

Stayed 8 nights in Sep 2023
Response from Chita/Customer Relations Manager on 18 Sept 2023
Dear SIEUN,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Julia Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay at The Sands, would highly recommend.
Stayed 11 nights in Aug 2023
Response from Chita/Customer Relations Manager on 26 Aug 2023
Dear Julia Frances,Thank you for taking the time to write a very kind review about your stay with us.We were very happy to read that you liked the friendly service and our facilities. We appreciate your lovely comment and it will pass to our associates.We are looking forward to welcoming you back to stay at The Sands Khao Lak! Warm regards,

10/10 Excellent

Marcel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Kid friendly place full of activities for kids and adults. Friendly and helpful staff throughout. The hotel room furnitures need to be updated but its in good condition overall.
Stayed 20 nights in Jul 2023
Response from Chita/Customer Relations Manager on 15 Aug 2023
Dedar Marcel,Thank you so much for your wonderful review.We shared your kind words within the whole team and all of them being thankful.We take our guest comments very serious and will discuss the details within the team.Thank you very much for choosing The Sands Khao Lak for your holidays.Warm regards,

10/10 Excellent

lubov

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Chita/Customer Relations Manager on 14 Aug 2023
Dear lubov,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Michael

Stayed 4 nights in Jul 2023
Response from Chita/Customer Relations Manager on 4 Aug 2023
Dear Michael,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

8/10 Good

Torie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with younger kids.
Stayed 9 nights in Jul 2023
Response from Chita/Customer Relations Manager on 25 July 2023
Dear Torie ,Thank you for taking the time to write a very kind review about your stay with us.We were very happy to read that you liked the friendly service and our facilities. We appreciate your lovely comment and it will pass to our associates.We are looking forward to welcoming you back to stay at The Sands Khao Lak! Warm regards,

10/10 Excellent

Jesper

Stayed 8 nights in Jul 2023
Response from Chita/Customer Relations Manager on 18 July 2023
Dear Jesper,Thank you for visiting us at The Sands Khao Lak by Katathani Collections. I hope we achieved our goal of making your stay memorable by providing outstanding service.We look forward to welcoming you again in the near future. Faithfully yours,

10/10 Excellent

Selvakumar

Stayed 2 nights in Jun 2023
Response from Chita/Customer Relations Manager on 24 July 2023
Dear Selvakumar,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

8/10 Good

Kok Yeo

Travelled with group
Liked: Cleanliness, staff & service
Quiteness. There should be more adult outdoor activities with group competition. The 2 singers during dinner were very good and versatile. Should have a time slot to invite diners to come on stage to sing or with the 2 singers.
Stayed 3 nights in Jun 2023
Response from Chita/Customer Relations Manager on 3 July 2023
Dear Kok Yeo,Thank you for your kind review of your stay at The Sands Khao Lak by Katathani.We really appreciate your thoughtful comments.We have taken note of your comments and thank you for letting us know your expectations.We look forward to welcoming you back on your 7th visit to The Sands Khao Lak.Warm regards

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay staff very accommodating and friendly
Stayed 10 nights in Jun 2023
Response from Chita/Customer Relations Manager on 21 June 2023
Dear Darren,Thank you for your wonderful review! We're thrilled to hear that you had a perfect experience at our hotel. Our staff and facilities are dedicated to providing excellence, and we're delighted that you enjoyed your stay.We truly appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Gideon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Chita/Customer Relations Manager on 18 June 2023
Dear Gideon ,Thank you for taking the time to share your feedback during your stay at The Sands Khao Lak. We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Simon

Stayed 7 nights in Jun 2023
Response from Chita/Customer Relations Manager on 7 July 2023
Dear Simon,Thank you for taking the time to write a very kind review about your stay with us.We are looking forward to welcoming you back to stay at The Sands Khao Lak! Warm regards,

10/10 Excellent

Jihye

Stayed 4 nights in Jun 2023
Response from Chita/Customer Relations Manager on 15 June 2023
Dear Jihye,Thank you for visiting us at The Sands Khao Lak by Katathani Collections. I hope we achieved our goal of making your stay memorable by providing outstanding service.

10/10 Excellent

Chris

Stayed 14 nights in May 2023
Response from Chita/Customer Relations Manager on 6 June 2023
Dear Chris,Your feedback is valuable to us, and we will use it to make improvements and provide a more enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

8/10 Good

Tracey

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2023
Response from Chita/Customer Relations Manager on 18 May 2023
Dear Tracey,Thank you very much for choosing The Sands Khao Lak for your holidays.Warm regards,

8/10 Good

Tatsuro

Stayed 3 nights in Apr 2023
Response from Chita/Customer Relations Manager on 7 May 2023
Dear Tatsuro ,Thank you for choosing The Sands Khao Lak for your recent travels to Khao Lak.Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities and service.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!Warm regards,

10/10 Excellent

Ole Bruun

Stayed 4 nights in Apr 2023
Response from Chita/Customer Relations Manager on 30 Apr 2023
Dear Ole Brunn,Thank you for taking time sharing your experience at The Sands Khao Lak by Katathani I am pleased to read that you have enjoyed your holiday with us and giving us such a very kind compliments on our services and facilities.Warm regards,

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely , we’ll looked after
Stayed 5 nights in Apr 2023
Response from Chita/Customer Relations Manager on 30 Apr 2023
Dear Jason,Thank you so much for your wonderful review.We shared your kind words within the whole team and all of them being thankful.We take our guest comments very serious and will discuss the details within the team.Thank you very much for choosing The Sands Khao Lak for your holidays.Warm regards,

10/10 Excellent

Adam

Stayed 4 nights in Apr 2023
Response from Chita/Customer Relations Manager on 30 Apr 2023
Dear Adam,Thank you for taking the time to share your feedback during your stay at The Sands Khao Lak. We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 10 nights in Apr 2023
Response from Chita/Customer Relations Manager on 24 Apr 2023
Dear Darren,Thank you so much for your wonderful review.We shared your kind words within the whole team and all of them being thankful.We take our guest comments very serious and will discuss the details within the team.Thank you very much for choosing The Sands Khao Lak for your holidays.Warm regards,

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room and really friendly helpful staff
Response from Chita/Customer Relations Manager on 19 Apr 2023
Dear James,Thank you very much for sharing this fantastic feedback with us.We are happy to read that you enjoyed your stay with us and that we were able to contribute to your pleasant memories. A message of satisfaction like that is well appreciated and inspires us to continue with our efforts.It’s great to read all your fabulous words of praise regarding our team member and we already shared your compliments with them.We look forward to hopefully welcoming you back during your next visit to The Sands Khao Lak.Warm regards,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Good Good, Friendly Staff.
The property is beautiful. It has many pools, for children, for adults, for families. There are spas to relax. The resort is attached to the beach so if you don't want to swim you can walk to the beach or take a swim in the ocean. The breakfast is excellent, good variety. You can have drinks and lunch by the pools. They also have a kids adventure park. I would go back again. The staff are very friendly, always smiling and do their best to keep everyone happy. There are life guards at the pool as well as on the beach. It is an hour and a half from Phuket International airport but it is worth it because of the quietness and relaxing atmosphere.
Stayed 11 nights in Apr 2023
Response from Chita/Customer Relations Manager on 18 Apr 2023
Dear Amanda,Thank you very much for your fantastic review.We are happy to read that you enjoyed your stay with us and that we were able to contribute to yourpleasant memories. A message of satisfaction like that is always a reward for our team member who ensure our high standards are consistently upheld. The comfort and satisfaction of our guests is our top priority and we’re delighted that we even exceeded your expectations.We look forward to hopefully welcoming you back very soon.Warm Regards,

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Fantastic place to stay. Very family friendly. New kids pool area and kids club are exceptional!
Stayed 6 nights in Mar 2023
Response from Chita/Customer Relations Manager on 6 Apr 2023
Dear Adam,Thank you for visiting us at The Sands Khao Lak by Katathani Collections. I hope we achieved our goal of making your stay memorable by providing outstanding service.We look forward to welcoming you again in the near future. Faithfully yours,

10/10 Excellent

Miri

Stayed 3 nights in Mar 2023
Response from Chita/Customer Relations Manager on 2 Apr 2023
Dear Miri,Thank you for taking the time to share your feedback during your stay at The Sands Khao Lak. We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2023
Response from Chita/Customer Relations Manager on 25 Mar 2023
Dear Anonymous ,Thank you for taking the time to share your feedback during your stay at The Sands Khao Lak. We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Seraina Hanna

Stayed 7 nights in Mar 2023
Response from Chita/Customer Relations Manager on 23 Mar 2023
Dear Seraina Hanna ,Thank you for taking the time to share your feedback during your stay at The Sands Khao Lak. We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Great for family.
Great family hotel and best location in Khao Lak. Beach is great as well.
Stayed 4 nights in Mar 2023
Response from Chita/Customer Relations Manager on 20 Mar 2023
Dear Guest,Thank you for visiting us at The Sands Khao Lak by Katathani Collections. I hope we achieved our goal of making your stay memorable by providing outstanding service.Thank you for your feedback which we will review and improve our services every day!We look forward to welcoming you again in the near future. Faithfully yours,

10/10 Excellent

Mogens

Stayed 7 nights in Mar 2023
Response from Chita/Customer Relations Manager on 20 Mar 2023
Dear Mogens ,Thank you very much for your fantastic review.We are happy to read that you enjoyed your stay with us and that we were able to contribute to yourpleasant memories.Thank you very much for choosing The Sands Khao Lak for your holidays.Warm regards,

8/10 Good

omer

Stayed 4 nights in Feb 2023
Response from Chita/Customer Relations Manager on 18 Mar 2023
Dear omer,Thank you for taking time sharing your experience at The Sands Khao Lak by Katathani I am pleased to read that you have enjoyed your holiday with us and giving us such a very kind compliments on our services and facilities. Based on your comments, we will surely improve our hotel service standards and provide you next time with a high quality service. Warm regards,