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Reviews of BYD Lofts Boutique Hotel & Serviced Apartments - Patong Beach, Phuket

4.5 out of 5
BYD Lofts Boutique Hotel & Serviced Apartments - Patong Beach, Phuket
5/28 Haad Patong Road, Patong Beach, Patong, Phuket

Reviews

9.4

Exceptional

Rating 10 - Excellent. 340 out of 460 reviews" "
Rating 8 - Good. 97 out of 460 reviews" "
Rating 6 - Okay. 9 out of 460 reviews" "
Rating 4 - Poor. 5 out of 460 reviews" "
Rating 2 - Terrible. 9 out of 460 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service by staff was exceptional
Stayed 5 nights in Feb 2024
Response from BYD Lofts Team on 13 Feb 2024
Dear Alex,Thank you so much for taking the time to leave us this wonderful score.We are happy you enjoyed your stay with us and find the service of our staff exceptional.We look forward to warmly welcome you back in the future.Kind regards,

10/10 Excellent

JoAnn R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it is a smaller hotel with modern clean luxurious decor, beautiful pool on rooftop and very friendly staff !
Stayed 2 nights in Jan 2024
Response from BYD Lofts Team on 23 Jan 2024
Dear Joann,Thank you for your lovely feedback.We are happy you enjoyed your stay with us and that you loved our property and friendly staff.We look forward to having you here with us again in the future.Kind regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from BYD Lofts Team on 17 Jan 2024
Dear Mark,Thank you for taking the time to leave us this great score.We are happy you enjoyed your stay with us and look very much forward to your next one.Kind regards,

10/10 Excellent

jared

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely amazing!!! Staff was extremely friendly and accommodating. This was my first time in Phuket and already planning my next trip. I already know where I’m staying
Stayed 3 nights in Dec 2023
Response from BYD Lofts Team on 23 Dec 2023
Dear Jared,Thank you so much for this lovely feedback.We feel very happy you enjoyed your stay with us and you speak so kindly of our staff.We look forward to welcome you back here again in the future!Kind regards,

8/10 Good

Hamid reza

Stayed 2 nights in Nov 2023
Response from BYD Lofts Team on 25 Nov 2023
Dear Hamid,Thank you the great score!We look forward to seeing you again soon.Kind regards,

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms
Great amenities, breakfast was lovely. Staff were extremely helpful in anything we nedded ectra towels for the beach or waters etc they were so friendly. Great room, lots of space and super comfy sheets. Lile a 4 min walk from the beach and main road
Stayed 2 nights in Sep 2023
Response from BYD Lofts Team on 6 Oct 2023
Dear Brett,Wow..., Thank you so much for this great feedback.We are glad te hear you enjoyed your stay with us and that our staff treated you well.We look forward to warmly welcome you back in the future.Kind regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from BYD Lofts Team on 15 Sept 2023
Dear Michael,Thank you so much for this amazing score.We are very happy to know you enjoyed your stay with us and look forward to welcoming you back again soon!Kind regards,

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable high end hotel... a bit pricy
Nice high end hotel. Excellent friendly service. Had 2 x 2 bed penthouse apartments. Very well equipped. Comfortable beds and excellent AC. Well priced buffet breakfast 350 b Restaurant and wine bar too but we didn't try Music on Wed evenings when we were there Gym and pool ok but a bit small
Stayed 5 nights in Aug 2023
Response from BYD Lofts Team on 21 Aug 2023
Dear Stephen,Thank you for leaving us this great feedback,We are glad to hear you enjoyed your stay with us at BYD and look forward to welcoming you back in the future.Kind regards,BYD team

10/10 Excellent

Mitzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Awesome hotel and great customer service the space had everything we needed bed was comfortable restaurant was great
Stayed 3 nights in Aug 2023
Response from BYD Lofts Team on 21 Aug 2023
Dear Mitzy,Thank you for taking the time to leave us this great feedback. we are happy to read you enjoyed your stay with us and look forward to your next one.Kind regards,BYD team

10/10 Excellent

Kian, Los Angeles

Liked: Amenities
Excellent boutique hotel
Stayed 3 nights in Jul 2023
Response from BYD Lofts Team on 28 July 2023
Dear Kian.Thank you so much for taking the time to leave us 5 stars.We are very happy to hear you enjoyed staying with us at BYD and look forward to your next stay.Kind regards,BYD team

10/10 Excellent

Gary Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 8 days at BYD and really enjoyed ourselves. When you go during monsoon season, the weather is hit or miss, but we made the most of it. The location is great, close to the beach and right off one of the main drags with so many food/bar options. The in hotel breakfast was also fantastic, and a great way to start each day -- whether having delicious stir fry or traditional eggs/omletts and bacon and beans. Room (we had a suite) was spacious, clean, and well cared for by the staff. While the rooftop pool is a little small, it's still a great spot to enjoy an afternoon, read a book and then have pizza and beer delivered poolside for the outrageous price of $15 (I was being sarcastic there). Phuket was great and it all started with BYD. Thank you.
Stayed 7 nights in Jul 2023
Response from BYD Lofts Team on 28 July 2023
Dear Gary,Wow, what an amazing feedback!Thank your for taking the time to let us know you enjoyed your stay with us at BYD.We look forward to warmly welcome you back in the future.Kind regards,BYD team

10/10 Excellent

Kian, Los Angeles

Travelled with group
Stayed 1 night in Jul 2023
Response from Alex on 24 July 2023
Dear Kian,Thank you for giving us your great star rating! Very much appreciated. I will share your rating with our staff, as they are our greatest asset :-) We look forward to seeing you again in the near future if you would visit Phuket Island again.Warmest regards,Alex BressersBYD Lofts - Patong Beach - Phuket

10/10 Excellent

Soksan, Prior Lake

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been staying here twice and I loved it. Nice staff and place is well kept.
Response from BYD Lofts Team on 25 Apr 2023
Dear Soksan,Thank you for taking the time to leave us this wonderful feedback. We are happy to hear you enjoyed your time with us and look forward to warmly welcome you back again soonKind regards,BYD team

10/10 Excellent

Gaby, Lilydale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received an upgrade on our arrival to a one bedroom suite and it was fantastic. Everything about this hotel is first class. It’s a lovely quiet area but very close to everything including the beach and shopping. There’s a lovely bar across the road and a laundry so I could do my washing. Breakfast was really good with lots of choices. Will be staying here again when we visit Patong next time.
Stayed 3 nights in Apr 2023
Response from BYD Lofts Team on 10 Apr 2023
Dear Gaby,Thank you so much for taking the time to write this lovely review,We are happy to hear you enjoyed your time staying at our Hotel.We are also looking forward to service and accommodate you again in the future.Kind regards,BYD team

10/10 Excellent

Paul

Stayed 1 night in Feb 2023
Response from BYD Lofts Team on 28 Feb 2023
Dear Paul,Thank you for leaving us this lovely review.We look forward to warmly welcome you back again in the future.kind regards,BYD team

2/10 Terrible

Simon

Stayed 2 nights in Feb 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
I’m almost reluctant to give this review in the fear that too many people stay at BYD. It’s perfection from start to finish. Staff, rooms, breakfast, meals, accommodation and everything else is amazing.
Stayed 10 nights in Jan 2023
Response from BYD Lofts Team on 11 Feb 2023
Dear Peter,Thank you so much for taking the time to write this lovely review.We are glad to hear you enjoyed your time staying at our hotel.We are looking forward to warmly welcome you again in the future.Kind regards,BYD team

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent especially from front desk Katie. Breakfast was decent but repetitious. Rooms are very quiet. pool was a little cool for me but OK.
Response from BYD Lofts Team on 5 Jan 2023
Dear Dana,Thank you very much for your value time to share this wonderful review. We're glad to read that you received a high impression particularly our services and staff.BYD Lofts team hope that we will have chance to accommodate and service you again at time you repeat travel Phuket in the future.All our team members look forward to warm welcome you back at our cozy hotel.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I moved into BYD at the last minute after a previous reservation had not planned out and I have to say BYD was just the place I was looking for! Very civilized, very welcoming, high quality in everything about the place like the physical infrastructure, the interactions with the staff and the food and beverage options. The hotel owner and manager are also on site quite a bit and I had some great interactions with them, which makes me much more inclined.to come back. There are a lot of hotels in Patong and on Phuket and BYD has figured out that it can distinguish itself through the highest quality of even the finest details! I will definitely come again!
Stayed 2 nights in Oct 2022
Response from Prang & BYD Lofts Team on 25 Oct 2022
Dear Simon,Thank you very much for your value time to share this excellent review. We're delighted to read that you were enjoyed our room, facilities, food & beverages included our staff as those are all could make you receive a high satisfaction.We hope will receive chance to accommodate & service you again at time you repeat travel Phuket in the future.BYD Lofts team & family always look forward to warm welcome you back at our cozy hotel.

10/10 Excellent

Andy

Stayed 10 nights in Sep 2022

10/10 Excellent

michael

Liked: Staff & service, amenities, property conditions & facilities
Liked everything about the property with one exception. I think its a little pricey for not being on the water.
Stayed 1 night in Aug 2022
Response from Prang & BYD Lofts Team on 14 Oct 2022
Dear Michael,Thank you very much for your time to share this nice review. We're glad to read that you liked everything for our room, services and amenities.We hope will have chance to accommodate and service you again at time you repeat travel Phuket.We look forward to warm welcome you back at our cozy hotel.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm coming back!
The staff were so friendly. The housekeeping was perfect. And the location was great. I will be back!
Stayed 11 nights in Aug 2022
Response from Prang & BYD Lofts Team on 19 Aug 2022
Dear Harry,Thank you very much for your value time to share this lovely review and we're delighted to read that you had a wonderful time with us also our staff, services, and location could draw a high satisfaction at your stay.BYD Lofts team and family appreciate to know that you expect to repeat stay with us again in the future. All BYD Lofts staff member always look forward to warm welcome you back at our cozy hotel any time.

10/10 Excellent

Evan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible serviced apartment on a quiet street
Loved my stay here. Located on a quiet street. Super friendly staff. Very modern and clean. Fast and reliable internet. Highly recommended.
Stayed 2 nights in Aug 2022
Response from Prang & BYD Lofts Team on 12 Aug 2022
Dear Evan, Thank you very much for your value time to share this wonderful review and we delighted to know that you loved to stay at our cozy hotel and received high impression in our staff, room and facilities. BYD Lofts team hopes that we will have chance to accommodate and service you as our precious returning guests at time you repeat traveling Phuket in future. We look forward to warm welcome you back at our lovely hotel.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Christopher

Stayed 1 night in May 2022
Response from Prang & BYD Lofts Team on 23 May 2022
Dear Christopher, Thank you very much for your value time to share your review and we're glad to know that our hotel's services & amenities could raise your high satisfaction during stayed at BYD Lofts. We do hope this wonderful experience that you received from our hotel this time will grant us to be your priority hotel list at time you decide to travel Phuket again in your future trip. BYD Lofts always look forward to warm welcome you back.

10/10 Excellent

Rory

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was 5 star customer service!!!!!
Stayed 5 nights in Mar 2022
Response from BYD Lofts Team on 7 May 2022
Dear Rory, Thank you very much for your kind review. We're pleased to know that you have a wonderful experience in our services. We will share your message across our teams and this will encourage us to remain our standard and services in further. We look forward to warm welcome you again at our cozy hotel.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful loft, great staff!
The loft was perfect! Clean, spacious, and well stocked. The staff were amazing and took care of my every need including setting up several in-room massage services. I stayed for nearly 3 weeks and I highly recommend!
Stayed 17 nights in Nov 2021
Response from Tam on 4 Dec 2021
Dear Monica, Thank you so much for the wonderful review. We are so thrilled to learn how much you loved our apartments and happy with all aspects of our hotel. It was certainly our great pleasure to be at your service and we all look forward to welcoming you again to BYD Lofts Boutique Hotel in the near future. Warm Regards, BYD Lofts Team

10/10 Excellent

Tegan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!!! Can’t get over how amazing the staff are and how welcome we felt! They would bend over backwards to ensure you had an amazing time! So professional and the room was so lovely and clean and modern and comfortable! The pool Is clean and the food is delicious! 12/10!
Stayed 8 nights in Mar 2020
Response from K. Pimsuwan on 24 Mar 2020
Dear Tegan, Thank you for taking your time to complete the post-stay review. I am glad to learn that your overall staying experience with us was positive, and that you found so many aspects of our hotel to your satisfaction. We hope that we would have an opportunity to welcoming you back once again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and highly recommended. Apartment is modern, spacious and well maintained. Staff were very good as well.
Stayed 4 nights in Feb 2020
Response from K. Pimsuwan on 5 Mar 2020
Dear Guest, Thank you very much for giving us a 10/10 rating. I am truly delighted that you had a comfortable stay with us, also satisfied with all the services and facilities offered to you during your stay. Furthermore, we appreciate that you highly recommend our hotel to the community. We hope that we would have an opportunity to welcoming you back again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Phuket
Great property...well managed...great restaurant
Stayed 10 nights in Feb 2020
Response from K. Pimsuwan on 3 Mar 2020
Dear david, Thank you for taking your time to share the post-stay review for our hotel. We are delighted to learn that your overall staying experience with us was positive, and truly appreciated that you gave us a full score rating. We hope that we would have an opportunity to welcoming you back once again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1 bedroom with pool access just beautiful. Staff were the plus of the business could not help you enough. Will be back and know where we will be staying in Patong why risk anything less.
Stayed 6 nights in Feb 2020
Response from K. Pimsuwan on 3 Mar 2020
Dear Lance, Thank you for sharing the post-stay review for our hotel. We truly appreciate that you selected our hotel as an accommodation on your recent holiday in Phuket, and it was nice to learn that your overall staying experience was positive. We look forward to an opportunity to welcoming you back once again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

2/10 Terrible

Esrher, Canada

Travelled with family
I asked to cancel the trip due to the epidemic of the corona virus or postpon it for a year time and it was refused. It is a very bad public relation to endanger the guest life due to the epidemy of the virus
Stayed 4 nights in Feb 2020
Response from K. Pimsuwan on 5 Mar 2020
Dear Esrher, First of all, thank you for taking you time to share the post-stay review for our hotel, although you did not have a chance to stay with us as your travel plan has been cancelled due to the Coronavirus outbreak issue. Kindly allow me to clarify your statement for the benefit of the community. Please note that Expedia, and many other travel agents, has launched a free cancellation campaign asking for all hotel partners to waive the cancellation penalty to guests who might be effected and unable to travel due to the virus outbreak. Our hotel completely supported this campaign and has in fact allowed and waived some numbers of cancellation penalties, or moved the booking's travel dates without penalty. I have carefully checked with our reservation team in order to find your booking and further process the free cancellation to you as requested, however we unable to find any reservation under your name, or cancellation request email from you. Perhaps the booking was made under different name, therefore please feel free to contact us directly at info@bydlofts.com to resolve this accordingly. We look forward to hearing from you soon so that we could help to resolve this issue. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

4/10 Poor

Chloe

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Bedroom smells like mildew and bedroom AC doesn't get cold. You can especially tell the difference (smell and temp) when you walk from living room (with working AC) to bedroom. Mold in bathroom (which also explains the mildew smell). Staff was very friendly though!
Stayed 1 night in Feb 2020
Response from K. Pimsuwan on 20 Feb 2020
Dear Chloe, First of all, thank you very much for taking your time to share your feedback of your stay with us. I am very sorry to hear your comments regarding the mold smell in your unit. Please accept my sincere apologies on behalf of the team. I have forwarded your comment to the housekeeping and engineering teams, and informed them to take further action to resolve this issue accordingly. Once again, we are sincerely sorry for the inconvenience that you experienced during your stay. I hope that you would consider returning to stay with us in the future so that so that you could have a first-hand experience of our improvement. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from K. Pimsuwan on 19 Feb 2020
Dear Guest, Thank you very much for taking your time to give our hotel a full rating. I am glad to learn that your overall staying experience with us was positive. We hope that we would have an opportunity to welcoming you back once again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I liked the amenities and the room service. Apart from the drain problem in the bathroom sink, I had an excellent time staying at BYD Loft.
Stayed 4 nights in Feb 2020
Response from K. Pimsuwan on 12 Feb 2020
Dear Guest, Thank you very much for taking your time to share your comments and feedback for our hotel. It was nice to learn that you had an excellent staying experience with us. However, I am very sorry to hear about the drain issue in the bathroom sink. I have forwarded your comment to our engineering team to take an action to revolve the issue accordingly. Please accept my apologies on this inconvenience. We look forward to an opportunity to welcoming you back again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from K. Pimsuwan on 7 Feb 2020
Dear Guest, Thank you very much for giving us a five-star review. It was nice to learn that our guests had a satisfactory staying experience with us on their special holiday in our wonderful island. We look forward to an opportunity to welcoming you back again soon. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the location, the staff are very kind and the restaurant at the hotel is great. Highly recommended
Stayed 4 nights in Jan 2020
Response from K. Pimsuwan on 7 Feb 2020
Dear Guest, Thank you for taking your time to share a very lovely review for our hotel. I am glad that you had a comfortable stay with us, and found so many aspects of our hotel to your satisfaction. We hope that we would have an opportunity to welcoming you back again in the future. The team awaits your return. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020
Response from K. Pimsuwan on 5 Feb 2020
Dear Guest Thank you for giving our hotel a very kind rating. We hope that you had an enjoyable staying experience with us. Please do contact us directly when planning your return to Phuket in the future. We look forward to welcoming you back soon. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 Excellent

Wai Wan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from K. Pimsuwan on 31 Jan 2020
Dear Wai Wan, Thank you so much for taking your time to share a very lovely rating for our hotel. I am truly delighted to learn that you had an enjoyable stay with us, and that you rated our hotel very highly. We look forward to welcoming you back again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020
Response from K. Pimsuwan on 20 Jan 2020
Dear Guest, Thank you for taking your time to give our hotel a very high rating. Please do not hesitate to share your further comments and feedback of your staying experience with us. We hope that you had an enjoyable stay with us, and we look forward to welcoming you again soon. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb, stylish boutique hotel in Patong. Excellent apartments, tastefully furnished with every detail catered for.
Stayed 9 nights in Jan 2020
Response from K. Pimsuwan on 14 Jan 2020
Dear Guest, Thank you very much for a very lovely review and comments. I am glad to read that you were pleased with all aspects of our hotel, and rating us very highly. Please do contact us directly when planning your next holiday in Phuket. We look forward to welcoming you back again soon. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from K. Pimsuwan on 4 Jan 2020
Dear Martyn, Thank you for taking your time to provide the rating for our hotel. Please do not hesitate to contact us when planning your next holiday in Phuket. We look forward to welcoming you back again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 Excellent

Pankaj_dc, Milton Keynes, UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled on a quiet side street this is a gem of a hotel. A boutique hotel and serviced apartments with spacious rooms ranging from 40 sqm to 100 sqm & also a two bedroom suite. Very friendly and attentive staff, decent breakfast spread & two pools. Restaurant offers decent variety of food although a bit expensive. The centre of Patong (Jungceylon shoppung mall and Bangla Road) is about a 10-15 min walk or 5 min by Tuk Tuk costing 200 Baht one way.
Stayed 9 nights in Dec 2019
Response from K. Pimsuwan on 4 Jan 2020
Dear Pankaj_dc, Thank you very much for your lovely compliments on our hotel. I am glad to learn that all services provided were right to our usual standard, and to your satisfaction. We look forward to an opportunity to welcoming you back once again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from K. Pimsuwan on 23 Dec 2019
Dear Guest, Thank you for taking your time to rate our hotel. We hope that you had a wonderful experience with us. We look forward to welcoming you back again in the future. Warm regards, BYD Lofts team and K. Pimsuwan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The contemporary look and cleanliness is outstanding and worth recommending to anyone. Excellent hotel.
Stayed 2 nights in Dec 2019
Response from K. Pimsuwan on 9 Dec 2019
Dear Guest, Thank you for sharing your staying experience following your stay with us. I am glad to read that you were satisfied with the cleanliness level, and highly recommend our hotel to the community. We look forward to an opportunity to welcoming you back again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from K. Pimsuwan on 5 Dec 2019
Dear Guest, Thank you for giving the 5 star review to our property. We hope to have an opportunity to welcoming you back again in the future. Warm regards, BYD Lofts team and K. Pimsuwan

10/10 Excellent

Wasfie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You BYD Team for an excellent stay
A well deserved Ten out of Ten experience. The entire end to end hotel experience was awesome. The BYD Management & Team visible at all times & operates as one complete team; the service is impeccable; the check in and welcome was seamless, the room (layout & offering) pristine; conveniently located to explore Patong on foot - be it Beach; shopping; exploring; Masjid; ... and I can go on. Oh yes, BYD has a smart APP to assist you with your stay - very convenient. When requesting assistance it was always executed well within time & professionalism. An excellent stay, Thank You BYD team
Stayed 3 nights in Nov 2019
Response from K. Pimsuwan on 2 Dec 2019
Dear Wasfie, Wow. Thank you so much for your raving comments following your recent stay with us. I am pleased to hear that all services and facilities provided as well as our hotel location were up to your satisfaction. Also, it was nice to learn that the recently launched mobile application able to assist you during your stay. We hope to have an opportunity to welcoming you back again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 Excellent

Verified traveller

Stayed 10 nights in Nov 2019
Response from Paul - General Manager on 28 Nov 2019
Dear 'Anonymous', Thank you for your 5 out of 5 rating! We hope to welcome you back again soon. BYD Lofts Team and Paul - General Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place with lovely staff
I researched a lot of places in Patong as I wanted to find a place to completely relax in for a few days. I'm so glad I chose BYD. The apartment finishes were of a very high standard and the bed was far and away the most comfortable I've slept in during my trips to Thailand. The food - both in the restaurant and for room service - was more expensive than elsewhere but was of a very good standard. The rooftop pool was a lovely space to catch some rays during the day while there's also a small gym and second pool on the ground floor of the second building across the road. A word too about the staff who were incredibly friendly and seemed to enjoy working there. The only negative was something slightly out of their control as there can be very loud vehicles passing by through to 2/3am. If you have the chance I'd recommend a room to the rear of the main building to avoid this. That said, if I return to Phuket I will definitely stay here again.
Stayed 6 nights in Nov 2019
Response from Paul - General Manager on 28 Nov 2019
Dear Peter, We are delighted to read that you have enjoyed your stay with us and for your rating of 10 out of 10! We hope to welcome you back again soon. BYD Lofts Team and Paul - General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was prompt with all requests sent. Excellent location. Room was fantastic.
Stayed 3 nights in Nov 2019
Response from Paul - General Manager on 18 Nov 2019
Dear 'Anonymous', We are pleased to read that you enjoyed your stay with us! We hope to welcome you back again in the near future. BYD Lofts Team