Outdoor pool, pool umbrellas, pool loungers

Reviews of Perth Ascot Central Apartment Hotel

Perth Ascot Central Apartment Hotel
308-318 Great Eastern Highway, Ascot, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 206 out of 572 reviews" "
Rating 8 - Good. 243 out of 572 reviews" "
Rating 6 - Okay. 70 out of 572 reviews" "
Rating 4 - Poor. 29 out of 572 reviews" "
Rating 2 - Terrible. 24 out of 572 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Roger

Travelled with partner
On the plus side, staff were friendly, the pool is good and there is a free and good continental breakfast. On the bad side, windows arent clean, outside furniture is unsafe, kitchen does not have enough crockery for 2 ppl (missing plates and glasses) and to even boil the jug you are warned to have the extractor fan on and door open so as not to set off the smoke alarm!alarm!unsafe,
Stayed 3 nights in Mar 2024
Response from Peter B on 25 Mar 2024
Dear Roger,Thank you for sharing your experience. It's great the staff's friendliness, the pool, and the complimentary continental breakfast were highlights of your stay. However, I'm concerned about the issues you faced, and we sincerely apologise for any inconvenience they caused.Your feedback is crucial for us to address these areas and ensure they're rectified. We hope to have the opportunity to welcome you back in the future, under better circumstances, where we can demonstrate our dedication to guest satisfaction.Kind regards,Guest Services, Perth Ascot Central Apartment Hotel

8/10 Good

Delloray

Central position to airport @ family
Stayed 5 nights in Mar 2024
Response from Peter B on 25 Mar 2024
Dear Delloray,Thank you for taking a moment to share your review on Expedia. We're pleased that our central location served you well. We look forward to the opportunity to host you again, ensuring your next visit is just as positive, if not better!Kind regards,Guest Services, Perth Ascot Central Apartment Hotel

8/10 Good

LihNan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Basic but well appointed room, close to airport.
Stayed 1 night in Mar 2024
Response from Peter B on 25 Mar 2024
Dear LihNan,Thank you for your review highlighting the practicality and convenience of our accommodation, especially in relation to the airport. We're glad you found your room well-appointed for your needs, even while keeping things simple. Our aim is always to provide a comfortable and convenient base for our guests, whether they're just landing or about to take off. We hope to welcome you back soon for another satisfactory stay!Kind regards,Guest Services

4/10 Poor

Renee

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter B on 25 Mar 2024
Dear Renee,Thank you for taking the time to share your feedback. We're sorry that your stay didn't meet your expectations. We are dedicated to improving our guest experience and would value the chance to discuss any specific issues you encountered.We hope to welcome you back in the future for a more positive experience.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall very good only negative was the bed mattress was uncomfortable
Stayed 2 nights in Mar 2024
Response from Peter B on 25 Mar 2024
Dear Anthony,Thank you for your review and for choosing Perth Ascot Central Apartment Hotel. We're glad your overall experience was positive, however, apologise for any discomfort caused by the mattress. We will look into this matter to ensure our guests’ comfort.We hope to see you again and wish you safe travels to your next destination.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

Emily

Disliked: Cleanliness
Cancelation/change policy changed after payment Bathrooms pretty dirty Staff incredibly unhelpful
Stayed 4 nights in Mar 2024
Response from Peter B on 18 Mar 2024
Dear Emily,We apologise for any confusion regarding our cancellation/change policy. Please be assured that our policies are designed with our guests' best interests in mind and remain consistent. We do urge guests to read the policies online to confirm this. We regret however that the bathrooms did not meet our usual standards of cleanliness, and we will address this immediately. We also take your comments about our staff seriously and will work to improve our service.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

Courtney, perth

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned and it was dirty there was mould all in the shower and the washing machine was filthy and could not order room service on the weekends I won't be staying here again
Stayed 1 night in Mar 2024
Response from Peter B on 5 Mar 2024
Dear Courtney,Thank you for choosing to stay with us and for sharing your feedback. We're very sorry to hear that you had a disappointing stay and we apologise for the poor condition of the room. We take cleanliness and hygiene very seriously and we will investigate this matter with our housekeeping team. We also apologise for the lack of room service on the weekends. We are working on improving our menu and delivery options to better serve our guests.We value your opinion and we appreciate your honesty. We hope you will give us another chance to make it up to you and provide you with a better experience.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Heidi

Stayed 1 night in Mar 2024
Response from Peter B on 25 Mar 2024
Dear Heidi,Thank you! we're thrilled that you enjoyed your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations.Safe travels, and we hope to see you again soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Susan

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Tidy, quiet, friendly - very satisfied!
Stayed 1 night in Mar 2024
Response from Peter B on 5 Mar 2024
Dear Susan,Thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed your stay and found our hotel tidy, quiet, and friendly. Your satisfaction is our top priority, and we are glad that we could meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Damon

Travelled with family
Liked: Cleanliness
Our overnight stay was 'fit for purpose', we just needed somewhere cost-effective close to the airport as we arrived at midnight. Would not hesitate recommending to others for the same purpose. The exterior of the building is lovely, ample parking, and the front office is well equipped with drinks, snacks and basic toiletries. After hours call service to gain entry. The apartment interior is quite old but very clean (thumbs up!). Aircon in living area but not in bedroom. Basic kitchen....does the job.
Stayed 1 night in Feb 2024
Response from Peter B on 5 Mar 2024
Dear Damon,Thank you for sharing your experience with us.We're glad that our hotel served its purpose well for your overnight stay. It's wonderful that you found our exterior appealing, appreciated the amenities provided at the front office, and found the apartment clean and satisfactory. Your recommendation means a lot to us.We hope to have the opportunity to welcome you back in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this property was perfect. They even accommodated another bed as requested. In a great location, close to everything and great facilities too. Would definitely recommend and stay again!
Stayed 3 nights in Feb 2024
Response from Peter B on 28 Feb 2024
Dear Lee,Thank you for choosing to stay with us and for giving us a perfect rating. It is wonderful that you had a perfect stay and that you enjoyed our property, location, and facilities. Your recommendation and your positive feedback are appreciated. We hope you had a fantastic time in Perth and we look forward to seeing you again soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Jye

Stayed 3 nights in Feb 2024
Response from Peter B on 25 Mar 2024
Dear Jye,Thank you for the perfect score review of Perth Ascot Central Apartment Hotel! We're overjoyed that you had a 5-star experience with us and hope your travels bring you back our way soon for another top-notch stay. Until then, travel safe and take care!Kind regards,Guest Services, Perth Ascot Central Apartment Hotel

8/10 Good

Will

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location near the airport and easy to get into the city as well. Arrived late and called them to get the key, followed their instructions and was all pretty straightforward - good service.
Stayed 1 night in Feb 2024
Response from Peter B on 28 Feb 2024
Dear Will,Thank you for choosing to stay with us and for sharing your feedback. We are happy that you liked our location, our service, and our key collection process. We appreciate your high rating and your positive comments. We hope you had a pleasant time in Perth and we hope to see you again soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

4/10 Poor

linda

Travelled with family
Disliked: Cleanliness
The property was close to the airport. The two storey apt had no air conditioning upstairs in two bedrooms on a 38 degree day. Sleeping was impossible. The laundry room toilet leaked around the base of the toilet. The doona in one bedroom had yellow stains. The ensuite shower needed alot of repair. Rusty frame, dirty grout. The pool was the only good thing about our stay. .
Stayed 1 night in Feb 2024
Response from Peter B on 6 Feb 2024
Dear Linda,We're truly sorry to hear about the issues you experienced during your stay, especially with the air conditioning and the condition of the apartment. This certainly isn't the standard we strive for. We appreciate you pointing out what we did well with the pool, but it's clear we have areas to improve.Rest assured, we're on it—your feedback is invaluable for making necessary changes. We hope you'll consider giving us another chance to provide a much better experience.Kind regards, Guest Services, Perth Ascot Central Apartment Hotel.

8/10 Good

Jocelyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PeterB on 22 Jan 2024
Dear Jocelyn,Thank you for choosing to stay with us and for your rating. We are glad that your experience was largely positive. We strive to provide a 5-star experience to all our guests and would appreciate any additional feedback you may have.Travel safely to your next destination and we hope to welcome you back.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

Glenda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Terrible terrible terrible!!! On entry floor was disgusting, filthy carpet and dirty sticky entry. Front door lock needing repair, blinds and curtains hanging off track. Fan not working, cockroach on floor and bugs on sheets. Bathroom basin water slow to drain. Stay clear, was our worse nightmare, by far the worst Motel I have ever stayed at.
Stayed 1 night in Jan 2024
Response from Peter B on 9 Jan 2024
Dear Glenda,Thank you for choosing to stay with us in Perth and for sharing your experience. We're truly sorry to hear about the issues you encountered during your stay. Your feedback is invaluable and we'll certainly address the cleanliness and maintenance issues you've mentioned. We apologise for any discomfort caused and hope to have the opportunity to provide a better experience in the future. We hope that you had a peaceful holiday season and wish you a prosperous year ahead. Safe travels to your next destination.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel

8/10 Good

Marie

Travelled with group
Liked: Cleanliness, property conditions & facilities
The air conditioner didnt work
Stayed 1 night in Dec 2023
Response from Peter B on 9 Jan 2024
Dear Marie,Thank you for choosing to stay with us in Perth. We appreciate your feedback regarding the air conditioner. We apologise for any inconvenience caused and assure you that we will look into this matter. We hope that you had a pleasant holiday season and wish you a wonderful year ahead. Safe travels to your next destination and we hope to welcome you back again.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel

10/10 Excellent

Willard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Peter B on 1 Jan 2024
Dear Willard,Thank you for your fantastic rating and your feedback. We are thrilled to hear that you had a wonderful stayl. We appreciate your support and your kindness.We hope that you had a merry Christmas and we wish you a brilliant New Year ahead. We hope to have you back soon.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Peter B on 1 Jan 2024
Dear Mark,We hope that you had a wonderful Christmas and we wish you a Happy New Year! Thank you for taking the time to review your stay. We appreciate your positive rating, and we're glad to hear that you had a good experience. If you have any suggestions or comments that could help us make your future visits even better, please don't hesitate to share them.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Wendy

Stayed 1 night in Dec 2023
Response from Peter B on 1 Jan 2024
Dear Wendy,Thank you for your feedback and your 8 out of 10 rating. We are pleased to hear that you had a pleasant stay and appreciate your support and your loyalty.We hope that you had a joyful Christmas and we wish you a marvelous New Year ahead. We hope to see you again soon.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice spacious private apartments
Stayed 3 nights in Dec 2023
Response from Peter B on 6 Feb 2024
Dear Melissa,We're delighted to receive your five-star review and that you found our apartments to be nice, spacious, and private, contributing to a pleasant and comfortable stay.Thank you for choosing us and for sharing your positive experience. We look forward to welcoming you back for another enjoyable visit.Kind regards, Guest Services, Perth Ascot Central Apartment Hotel.

4/10 Poor

Paul

Stayed 1 night in Dec 2023
Response from Peter B on 1 Jan 2024
Dear Paul,We hope that you had a wonderful Christmas and we wish you a Happy New Year. We're sorry to hear that your recent experience was not up to your expectations, and we appreciate you taking the time to share your feedback with us. We take guest feedback seriously, your comments will be shared with our team to ensure we improve our services and accommodations. If you decide to stay with us again in the future, we will strive to provide a more satisfactory experience.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Lynne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from PeterB on 21 Dec 2023
Dear Lynne,Thank you for choosing to stay with us. We appreciate your feedback, and we're glad you had a positive experience at our Perth hotel. If there are specific aspects you'd like to share or if there's anything we can improve upon, please let us know. Safe travels, and we hope to welcome you back soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

4/10 Poor

Peter and Lyn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from PeterB on 21 Dec 2023
Dear Peter and Lyn,Thank you for choosing to stay with us. We value your feedback on your recent experience. We're sorry that your stay fell short of expectations. If there are specific concerns you'd like to address or if there's anything we can do to improve, please feel free to share. Safe travels, and we hope to have the opportunity to better serve you in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from PeterB on 21 Dec 2023
Dear Darren,Thank you for choosing to stay with us. We are delighted that you enjoyed your stay with us and found our hotel to be comfortable and clean. We appreciate your kind words about our customer service and friendly staff. We are glad that you found our location to be convenient and we hope to see you again soon.Kind regards, Guest Services Perth Ascot Central Apartment Hotel

8/10 Good

Tania

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was neat and tidy with small kitchen area. Close to airport for our trip home. It is on a very busy highway so was difficult to get into traffic early morning plus the road works didn't help. Front room would have been noisy due to traffic also. Didn't notice it at the back. Pool was lovely.
Stayed 1 night in Dec 2023
Response from PeterB on 18 Dec 2023
Dear Tania,Thank you for choosing to stay with us. We are glad that you enjoyed our property, kitchen area, and pool. We appreciate your feedback about the traffic noise and the road works and apologise for any inconvenience this may have caused you. We hope you had a safe trip home and we look forward to seeing you again soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Robert

Stayed 8 nights in Nov 2023
Response from PeterB on 7 Dec 2023
Dear Robert,Thank you for choosing to stay with us. We're thrilled to see your perfect score and appreciate your positive feedback. We wish you safe travels to your next destination and look forward to welcoming you back in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Peter B on 5 Dec 2023
Dear Neil,Thank you for choosing to stay with us. We're thrilled to receive your perfect score! adn that you enjoyed your time in Perth. We appreciate your positive feedback and look forward to welcoming you back.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

Becky

Stayed 1 night in Nov 2023
Response from PeterB on 18 Dec 2023
Dear Becky,Thank you for choosing to stay with us. We apologise for falling short of your expectations. Please travel safely to your next destination, and we hope for the opportunity to better serve you in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Dean

Stayed 1 night in Nov 2023
Response from PeterB on 27 Nov 2023
Dear Dean,Thank you for choosing to stay with us at Perth Ascot Central Apartment Hotel. We appreciate your positive rating and are glad to hear you had a good experience. We look forward to welcoming you back for another enjoyable stay.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

Julia

Stayed 1 night in Nov 2023
Response from PeterB on 27 Nov 2023
Dear Julia,Thank you for choosing to stay with us and for sharing your rating. We regret to see that you rated us quite low. If you have an specific areas we need to improve on, please advise. We hope to have the opportunity to serve you better in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

sheryl de

Liked: Cleanliness, amenities
Handy to the airport
Stayed 1 night in Nov 2023
Response from PeterB on 13 Nov 2023
Dear Sheryl,Thank you for choosing to stay with us. We appreciate your feedback for your recent visit. We're pleased that our location was convenient for your needs. If there are specific aspects you enjoyed or any suggestions for improvement, please feel free to share. Travel safely, and we look forward to your next visit.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Henry

Liked: Cleanliness, property conditions & facilities
The roadworks at the entrance /exit was the only issue the Accomodation and everything about it was excellent
Stayed 2 nights in Nov 2023
Response from PeterB on 13 Nov 2023
Dear Henry,Thank you for choosing to stay with us and for sharing your feedback. We are delighted that you enjoyed your stay and found our accommodation and facilities excellent. We apologise for the inconvenience caused by the roadworks at the entrance/exit of our hotel. We have been told that will finish soon !!! We appreciate your understanding and patience as we are working to improve our access and service. We hope to see you again soon and provide you with a more pleasant experience.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

Karen

Travelled with partner
Disliked: Amenities, property conditions & facilities
Guest's should be advised that there are extensive road works happening at night, which prevents you from entering the car park correctly, lots of 'flood lights' being used and the window treatments don't block the light. Constant noise from machines. We booked as we were flying out of Perth Airport early, expected traffic noise, but not heavy machinery.
Stayed 1 night in Oct 2023
Response from PeterB on 3 Nov 2023
Dear Karen,We apologise for the inconvenience caused by the road works during your stay. We understand that the noise and lights from the construction disrupted your experience. We'll strive to communicate such situations to our guests in advance in the future. We hope you'll consider staying with us again, and promise to serve you better.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

William

Stayed 1 night in Oct 2023
Response from PeterB on 3 Nov 2023
Dear William,Thank you for choosing to stay with us in Perth. We appreciate your great rating. If there's anything specific you'd like to share about your stay, please feel free to let us know. Travel safely to your next destination, and we hope to welcome you back in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

6/10 Okay

Tyrone

Stayed 3 nights in Oct 2023
Response from PeterB on 27 Nov 2023
Dear Tyrone,Thank you for choosing to stay with us. We appreciate your feedback and the rating. If there are specific aspects you'd like to share for improvement, please feel free to let us know. Your input is important to us, and we hope to have the opportunity to enhance your experience in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

6/10 Okay

Jan

Stayed 4 nights in Oct 2023
Response from PeterB on 30 Oct 2023
Dear Jan,Thank you for choosing to stay with us.We value your feedback and we want to improve our quality. Please share your thoughts with us and let us know how we can make your next stay better.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Shauna

Liked: Cleanliness, amenities, property conditions & facilities
Great stay staff were excellent just the roadworks to get in a bit difficult but otherwise a great stay
Stayed 3 nights in Oct 2023
Response from PeterB on 30 Oct 2023
Dear Shauna,Thank you for your 5 out of 5 review for your stay at our Perth Hotel. We're pleased that you had a great stay, and our staff provided excellent service. We apologise for any inconvenience caused by the roadworks to access the hotel, but we're glad to know you had an otherwise great experience. We hope to welcome you back in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

4/10 Poor

Peter

Disliked: Cleanliness, amenities, property conditions & facilities
In poor condition, run down, difficult to access from road.
Stayed 1 night in Oct 2023
Response from PeterB on 16 Oct 2023
Dear Peter,Thank you for choosing us, we appreciate your feedback.We're sorry to learn that your experience did not meet your expectations. Your comments about the condition of the hotel and accessibility are concerning, and we sincerely apologise for any inconvenience caused.Please be assured that we will address the issues you've highlighted to ensure a better experience for our guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back with improvements.Safe travels to your next destination.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stopover, Waiting for Flight
We chose this hotel because it had a pool, the room was comfortable and it was close to the airport. We didn't stay the whole night but left for the airport during the night. The check in was quite friendly. However when I went back to ask about a pool towel, there were none and the chat was a little icy like they resented me asking. The gate in the walkway leading to the pool was quite dusty and needed a goog clean. The previous week we had stayed at a hotel down the road which was much better by comparison. Overall an OK place to use like we did as a stopover.
Stayed 1 night in Oct 2023
Response from PeterB on 16 Oct 2023
Dear Valued Guest,Thank you for choosing Perth Ascot Central Apartment Hotel for your recent stopover and taking the time to share your feedback.We're pleased to hear that you found the room comfortable and appreciated the proximity to the airport. We apologise for the inconvenience regarding the pool towel, and your observation about the gate cleanliness has been noted. Rest assured, we will address these issues promptly to enhance the overall guest experience.We appreciate your comments about the friendly check-in, and we value your feedback as it helps us improve.We hope to have the opportunity to welcome you back, providing a more seamless experience.Safe travels to your next destination.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

6/10 Okay

Christian

Disliked: Amenities, property conditions & facilities
Poor air con. TV did'nt work
Stayed 1 night in Oct 2023
Response from PeterB on 9 Oct 2023
Dear Christian,Thank you for choosing to stay with us. We appreciate your feedback and the rating you provided.We're sorry to hear about the issues you encountered with the air conditioning and the TV. Your feedback is important, and we will address these matters to ensure a more comfortable experience for our guests in the future.We hope you had a safe journey to your next destination and look forward to the possibility of welcoming you back with improved facilities.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

Rebecca

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The cleanliness was disgraceful- cutlery and crockery required washing before use as old food/drink were on most dishes. There was dust/dirt/ grime on most services. The bedding and towels were physically dirty. I would not opt to stay here again 😕
Stayed 1 night in Oct 2023
Response from PeterB on 9 Oct 2023
Dear Rebecca,Thank you for choosing to stay with us. We are very sorry that you had a bad experience and we apologise for any inconvenience caused.We appreciate your honest feedback and will use your comments to improve our service and cleanliness. We take your complaints very seriously and we will investigate the issues you raised.We hope to have another opportunity to serve you better in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Fabio

Stayed 1 night in Oct 2023
Response from PeterB on 9 Oct 2023
Dear Fabio,Thank you for choosing to stay with us in Perth. We appreciate your feedback and the rating you provided.We hope you had a pleasant experience during your visit, and if you have any specific comments or suggestions to share, please feel free to let us know. Your input helps us provide better services for our guests.We wish you safe travels to your next destination and hope to have the opportunity to welcome you back in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Carl

Liked: Cleanliness, property conditions & facilities
Good quiet and safe place
Stayed 3 nights in Aug 2023
Response from PeterB on 4 Sept 2023
Dear Carl,Thank you for your wonderful review and your five-star rating. We appreciate your feedback and your business. We hope you had a great time in Perth and we hope to see you again soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Tim

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and inviting. Road noise was the biggest issue.
Stayed 1 night in Aug 2023
Response from PeterB on 11 Sept 2023
Dear Tim,Thank you for your nice review of Perth Ascot Central Apartment Hotel. We are happy that you found your room clean and inviting however, apologise for the road noise, We understand that it can be annoying and we are working on improving our sound insulation. We appreciate your feedback and hope to see you again soon.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel

6/10 Okay

Ray

No hanging space
Stayed 2 nights in Aug 2023
Response from PeterB on 4 Sept 2023
Dear Ray,We are sorry that you found no hanging space in your room. We will inform our staff to address this issue as soon as possible. We hope to have another opportunity to serve you better in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

6/10 Okay

Camille

Disliked: Property conditions & facilities
Property stunk of cigarette smoke all through the living and bedroom areas. Couldn’t get rid of the smell.
Stayed 1 night in Aug 2023
Response from PeterB on 4 Sept 2023
Dear Camille,We apologise for the unpleasant smell of cigarette smoke that you encountered in the living and bedroom areas. We have a strict policy of no smoking inside the rooms and common areas, but we understand that some guests may not respect this rule and it can be very difficult to eliminate the smell entirely. We will inform our housekeeping and maintenance staff to have another look this issue as soon as possible. We hope that you enjoyed your stay at Perth despite this shortcoming and we hope to have another opportunity to serve you better in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked last minute as our flight was delayed. We arrived after midnight and we communicated via reception on phone . She stayed on the line until we were safely in our room. Breakfast provided .Plenty of variety and fresh fruit Just near Perth Airport. Not luxurious but a good place to stay near the airport.
Stayed 1 night in Jul 2023
Response from PeterB on 21 July 2023
Dear Rhonda,Thank you for your kind words and your excellent rating. We're sorry that your flight was delayed, but glad we could still accommodate you. We're pleased that you appreciated our phone service, breakfast and location and hope you had a comfortable and restful stay at our hotel. We wish you a safe journey to your next destination.Kind regardsGuest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

John

Stayed 1 night in Jul 2023
Response from PeterB on 24 July 2023
Dear John,We are very sorry that you were unhappy with your stay with us and that you gave us a low rating. We would appreciate it if you could share more details about what went wrong and how we could improve our service and facilities.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

4/10 Poor

John

Stayed 1 night in Jun 2023
Response from PeterB on 20 June 2023
Dear John,We are disappointed to see that you rated your stay with us so low. We would appreciate it if you could share more details about what went wrong and how we could have improved your experience. We value your feedback and we want to make sure that every guest leaves our hotel satisfied. Please contact us directly and let us know what areas need attention.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel