Terrace/patio
Check availability

Reviews of Best Western Patong Beach

4 out of 5
Best Western Patong Beach
190 Phangmueangsai Gor, Patong Beach, Kathu, Patong, Phuket

Reviews

8.2

Very good

Rating 10 - Excellent. 181 out of 457 reviews" "
Rating 8 - Good. 165 out of 457 reviews" "
Rating 6 - Okay. 67 out of 457 reviews" "
Rating 4 - Poor. 21 out of 457 reviews" "
Rating 2 - Terrible. 23 out of 457 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tawhid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. We got all the facilities we needed from the hotel. No complains.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jolyn Ai Hui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is convenient as it’s nearby to all the popular places in Phuket.
Stayed 5 nights in Apr 2024

10/10 Excellent

Juan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 6 nights in Mar 2024

10/10 Excellent

Hon, new westminster

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are friendly and helpful. They did a very good job to make the hotel so popular.
Stayed 5 nights in Mar 2024

8/10 Good

JYOTI, Hongkong

Stayed 3 nights in Mar 2024

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great near all the shops and bangla rd

10/10 Excellent

Kenrick Athelson

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel served by great staff, centrally located: nothing to dislike.
Stayed 7 nights in Feb 2024

10/10 Excellent

Yousef

Liked: Staff & service, property conditions & facilities
Walking away within a distance of everything
Stayed 6 nights in Feb 2024

8/10 Good

justin

Stayed 3 nights in Jan 2024

10/10 Excellent

Hanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good, modern and clean rooms, no sound from the outside. Breakfast had many options, delicious omelets. Location is good, close to the night life and beach at the same time. Hotel is non smoking, except of pool area and outside smoking area. We didn't expect 2000 deposit in our final destination to be honest, that hit our cash budget in the end of our trip. Otherwise - good hotel.
Stayed 4 nights in Dec 2023

10/10 Excellent

Simer preet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is good but their rooftop pool closes at 6PM.
Stayed 4 nights in Nov 2023

8/10 Good

Kamlesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff at reception, nice clean rooms, good shower, good breakfast, Good price.
Stayed 4 nights in Dec 2023

8/10 Good

Gil

Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodation
Stayed 4 nights in Nov 2023

8/10 Good

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and tidy, the location suited my requirements. Staff were all pleasant and helpful. I would be happy to stay there again.
Stayed 6 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Grzegorz Sebastian

Stayed 15 nights in Oct 2023

8/10 Good

fooksiong, singapore

Stayed 3 nights in Oct 2023

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay and how close it was to everything we wanted to do in the area!
Stayed 5 nights in Oct 2023

6/10 Okay

David

Liked: Staff & service
Stayed 5 nights in Sep 2023

2/10 Terrible

MOHAMMED

Stayed 3 nights in Sep 2023

10/10 Excellent

Jala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the location and the whole service. Thank you.
Stayed 8 nights in Jul 2023

10/10 Excellent

Jala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most staff members are lovely.
Stayed 6 nights in Jul 2023

10/10 Excellent

Stephen, FORT LAUDERDALE

Liked: Cleanliness, staff & service, property conditions & facilities
Good, claen, central location
Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

Dima

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in 5-10 minutes walking distance from Bangala street and close to many restaurants and massages while far enough from the noise. Friendly staff Minimalistic gym Great breakfast
Stayed 10 nights in Jul 2023

8/10 Good

Kabir

Stayed 1 night in Jul 2023

10/10 Excellent

Sudhir

Stayed 27 nights in May 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money. Clean, very good staff. Had no tv reception and noticed staff fixing tv in another room so mentioned to staff and fixed quickly. Would've liked a few more english speaking channels though. Would come back here definitely
Stayed 4 nights in Jun 2023

8/10 Good

Jon

Stayed 1 night in Jun 2023

10/10 Excellent

Wai Mei

Stayed 2 nights in May 2023

10/10 Excellent

william

Stayed 3 nights in Apr 2023

6/10 Okay

Mikael

Stayed 16 nights in Apr 2023

8/10 Good

Anthony, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located close to everything: Soi Sansabai, Bangla Road, night market, Jungceylon shopping mall, Bangla Boxing stadium. The beach is about a 15 or 20 minute walk away. The staff is polite and professional, and the rooms are nice and clean. This place is very busy. Tons and tons of tourists checking in and out every day.
Stayed 3 nights in Apr 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is perfect it’s close to everything beaches night market bars
Stayed 2 nights in Mar 2023

2/10 Terrible

Martin

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Outdated rooms, dirty curtains, not cleaned properly and drain in shower smelt of sewage
Stayed 6 nights in Mar 2023
Response from Addy on 13 Mar 2023
Dear Martin,Thank you for bringing your experience to our attention. We highly regard our guest’s constructive comments, as it is through your comments that we are able to maintain and indeed improve upon the service that we deliver to our valued guests.As General Manager, I would like to extend my genuine apologies for the aspects of your stay which caused you some disappointment as our sole intention is that all our valued guests have an enjoyable and rewarding Best Western experience. Guest satisfaction is what we take very seriously, and we are disheartened that we did not have the opportunity for service recovery during your stay with us.May I end by saying that despite your experience at Best Western Patong Beach, and as I know we can do better, I would relish the opportunity to redeem ourselves and hope one day we might have the opportunity of welcoming you back on a stay that truly reflexes our promise.Respectfully yours,Phakapol YawalukGeneral Manager

6/10 Okay

Lionel

Travelled with group
Liked: Cleanliness, staff & service
Location was good. Very noisy due to tiled floors and slamming doors. Voices easily heard from within the room.
Stayed 19 nights in Feb 2023

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful room, big shower, comfy bed. Loved the pool and cabanas. We tried to extend our stay because we loved it so much - but it was full! Defs recommend.
Stayed 3 nights in Feb 2023

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Nathan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great service overall. Had a couple of special requests before I arrived that were handled marvelously by staff. Rooms were clean and well maintained.

10/10 Excellent

Patricia Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent and staff in different always included some that spoke and understood English. Different types of transit available right on property. Whole area in that part of Phuket province was very safe just need to be careful crossing streets. No crossing places unless at major highways and roads.

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place to stay

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Buffet breakfast is good. Close to Bangla Street

2/10 Terrible

Cecily

6/10 Okay

Tsetan

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2022

10/10 Excellent

George

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
everything is perfect
Stayed 4 nights in Sep 2022

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are kind and helpful. The breakfast was excellent and varieties of dishes are on offer. But now a days people have gadgets and there's only one point to charged
Stayed 11 nights in Sep 2022

10/10 Excellent

Chee Lum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Rajakumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for the money
This hotel is value for the money and location is very near to the happening places.
Stayed 5 nights in May 2022

10/10 Excellent

David, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here twice! The rooms are a good size and quite clean. Only saw one bug but killed it myself. The reception was good, everyone was helpful. The pool is amazing.
Stayed 2 nights in Mar 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service
they change the linens (not on) but they do not really clean, there were behind the furniture papers and other waste from previous customers. cleaning without really cleaning.
Stayed 14 nights in Mar 2020