City view

Reviews of Hôtel Le 209 Paris Bercy

4 out of 5
Hôtel Le 209 Paris Bercy
209/211 Rue De Charenton, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 205 out of 432 reviews" "
Rating 8 - Good. 167 out of 432 reviews" "
Rating 6 - Okay. 43 out of 432 reviews" "
Rating 4 - Poor. 9 out of 432 reviews" "
Rating 2 - Terrible. 8 out of 432 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Yazid KACI on 19 Mar 2024
Bonjour Cher Victor, Nous sommes ravis de constater que votre expérience a été positive, comme en témoigne la note de 5/5 que vous nous avez attribuée.Votre satisfaction est au cœur de nos préoccupations, et recevoir de tels retours nous encourage à poursuivre nos efforts pour offrir un service de qualité. Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement. N'hésitez pas à nous contacter directement pour toute demande ou pour planifier votre prochaine réservation. Nous sommes à votre entière disposition pour rendre votre expérience des plus agréables.Merci encore pour votre confiance et à très bientôt, nous l'espérons.Cordialement,

10/10 Excellent

Ave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and adorable as well
Stayed 2 nights in Feb 2024
Response from Yazid KACI on 19 Mar 2024
Dear Ave, We are delighted to see that your experience was positive, as reflected in the 5/5 rating you have awarded us.Your satisfaction is at the forefront of our concerns, and receiving such feedback encourages us to continue our efforts in providing quality service.We hope to have the pleasure of welcoming you back to our establishment soon. Please feel free to contact us directly for any inquiries or to plan your next reservation. We are at your disposal to make your experience as enjoyable as possible.Thank you once again for your trust, and we look forward to seeing you again soon.Best regards,

10/10 Excellent

Mary Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here at least ten times over the past 7 years….staff and hotel are charming and the metro right around the corner makes it a perfect stay.
Response from Yazid KACI on 19 Mar 2024
Dear ANNThank you so much for your continued loyalty and for choosing to stay with us repeatedly over the past seven years. We truly appreciate your kind words about our staff and hotel, and we're delighted to hear that you find both charming.It's great to know that our convenient location near the metro station adds to the enjoyment of your stay. We strive to provide our guests with a seamless experience, and it's rewarding to hear that we've succeeded in meeting your expectations.We look forward to welcoming you back for your eleventh visit and many more in the future. Please don't hesitate to reach out if there's anything we can do to make your stays even more enjoyable.Warm regards,

2/10 Terrible

Andres, Washington

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely horrible. The pictures shown on Expedia are "the wrone ones" as mentioned by their staff which leads you to book a room based on the amenities within it and size and receiving a different one. After booking a room which seemed to be spacious I had to leave 2 of my 3 suitcases and a stroller in the lobby as there was no walking space inside the room as the distance between the bed and the wall with the TV was around 20 inches (50 cm). There is no parking in or around the hotel as you must drive close to 10 minutes to the parking garage where I'm assuming they rent spaces out of and walk all the way back to the hotel after you park which could be at midnight as it was our case. The area where the toilet is smelled like an airplane bathroom even though it's separate from the bathroom itself. The only good thing about the hotel was the big elevator which fits everything in the event you have to bring it back down to store at the lobby without having to do multiple trips. At least they planned ahead for that one.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
This was my tenth stay at this hotel and it never disappoints,. The rooms are small but perfect ; the metro is roght around the corner and there are many cafes and restaurants. The staff is especially terrific,,,always friendly and helpful. I come to Paris every year and this is where I will always stay. Close to both train stations: Bercy and Lyon.
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Yazid on 23 Nov 2023
Bonjour Madame, Monsieur, Merci pour votre note positive, cela nous aide à nous améliorer d'avantage.Bien à vous,

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Yazid on 23 Nov 2023
Bonjour Mark, Merci pour votre retour, Nous espérons vous accueillir à nouveau lors de votre prochaine visite. N'hésitez pas à nous faire part de vos préférences pour que nous puissions améliorer encore votre expérience. Merci encore !

10/10 Excellent

James, Wells

Liked: Cleanliness, staff & service
The staff was lovely.
Stayed 1 night in Nov 2023
Response from Yazid on 23 Nov 2023
Hello JAMES, We're delighted to hear that you found our staff lovely! If there's anything specific you appreciated or any suggestions for improvement, feel free to share. We look forward to welcoming you again in the future. Thank you for your positive feedback!

8/10 Good

Michael, Laguna Niguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lengthy check in was my only complaint. Room was small but clean, good breakfast downstairs for additional cost but many options in the neighborhood. Short walk to train station and metro stop on the corner.
Stayed 1 night in Sep 2023
Response from Direction Le209 Paris Bercy on 18 Oct 2023
Dear Michael thank you so much for staying in Le209 Paris bercy and for your kind feedback , we take note regarding remarks , See you soon ,Have a lovely day.Brahim LACHGAR-Directeur

2/10 Terrible

Christine

Stayed 1 night in Oct 2023
Response from Direction Le209 Paris Bercy on 18 Oct 2023
Bonjour ChristineNous vous remercions d'avoir choisi Le209 Paris bercy pour votre séjour parisien , et aimerions en savoir d'avantages quant à votre retour d'expérience?Nous vous souhaitons une excellente journée.Brahim LACHGAR-Directeur

10/10 Excellent

Alissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are small, but comfortable. The location is close to many restaurants. It The hospitality is above and beyond!
Stayed 1 night in Sep 2023
Response from Direction Le209 Paris Bercy on 18 Oct 2023
dear AlissaThank you very much for staying in our hotel , and for your lovely feedback , our pleasure :-)See you soon in Paris !Have a nice day Brahim LACHGAR-Directeur

6/10 Okay

Mahli

Travelled with partner, Travelled with group
Love the TV wall unit. Not crazy about the bathroom and the toilet separated…I thought it was like one of those cruise rooms. The room was too small. The bed was very comfy. It was a hip room.
Stayed 2 nights in Sep 2023
Response from Direction Le209 Paris Bercy on 18 Oct 2023
Hi Mahlithank you for staying in Le209 Paris Bercy and for taking time to leave us a feedback, Have a nice day,Brahim LACHGAR-Directeur

10/10 Excellent

Geoff

Stayed 1 night in Sep 2023
Response from Direction Le209 Paris Bercy on 18 Oct 2023
Bonjour GoeffMerci de votre aimable belle note cela nous encourage à continuer à donner le meilleur de nous même ,Merci d'avoir choisi Le209 Paris Bercy ,Au plaisir de vous servir à nouveau.A très bientôt et belle journée à vous.Bien cordialementBrahim LACHGAR-Directeur

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Small room but comfortable. Only problem is the toilet has a bad sewer smell.
Stayed 1 night in Aug 2023
Response from Direction Le209 Paris Bercy on 18 Oct 2023
Dear Glenn thank you so much for staying in our hotel, And for taking time to leave a feedback, We apologize for the inconvenience ,See you soon in Le209 Paris Bercy,Have a nice day,Brahim LACHGAR-Directeur

10/10 Excellent

MEREDITH, Etobicoke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was all lovely. The subway was immediately out the door to the left. The restaurants were quite lovely and well priced. There is a boulangerie 100 meters to the left.
Stayed 3 nights in May 2023

4/10 Poor

Sibyl

Travelled with family
Liked: Staff & service, property conditions & facilities
There was a construction site directly cross the street from my room. Also traffic noise due to the traffic signal at the corner. Most of the staff wre friendly and accommodating. I didn't like the hidden fee they imposed on me at check out.
Stayed 6 nights in Mar 2023

6/10 Okay

Christian

Stayed 1 night in Mar 2023

6/10 Okay

Musab

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Jan 2023
Response from Yazid KACI on 21 Feb 2023
Bonjour Monsieur Musab, Vous avez peut-être gardé un souvenir mitigé de votre séjour dans notre hôtel? Nous attachons beaucoup d'importance à corriger nos erreurs et nous travaillons à ce que notre prestation devienne irréprochable.Dans l'attente de vous lire.Bien cordialement,

10/10 Excellent

Robert

8/10 Good

Philippe

8/10 Good

David, Ipswich

Travelled with partner
Liked: Staff & service
We chose this hotel for its proximity to the Paris (Bercy) bus station and the local area was lovely, very Parisienne. The hotel had all the right facilities but the attention to detail was a bit lacking - there was no shower gel in the dispenser and the hairdryer cord was too short which made it difficult to use. But we slept well and enjoyed our stay.
Stayed 1 night in Dec 2022
Response from Yazid KACI on 8 Jan 2023
Dear Sir, Thank you for taking the time to share your impressions.Your advice is very valuable to us and allows us to always improve. You have pointed out certain inadequacies, of which we have become aware, in the predictions which have been offered to you. I want you to know that we are sorry for this, and we sincerely apologize for the inconvenience.We attach great importance to correcting our mistakes to improve quality and your satisfaction.We look forward to welcoming you again at 209.Yours sincerely

10/10 Excellent

Adam

Stayed 3 nights in Nov 2022

10/10 Excellent

Ofir

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paris as a dream
It is a good location. And very clean.
Stayed 3 nights in Oct 2022

10/10 Excellent

TAMIRAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I speak very little to no French but, all the staff were multilingual very helpful. Check-in was fast and I also enjoyed my first bit to eat (Pizza) right after. I choose this property for it’s proximity (walkable) to Accor Arena. There were several eateries, pharmacies, and grocers In walking distance. The meter station was mare feet away from the hotel. I can’t wait to re-visit Le 209 Bercy again next year.
Stayed 4 nights in Oct 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel had excellent service and was well located for our needs. The bathroom was recently remodeled which was nice. The room is on the small side.
Stayed 5 nights in Oct 2022

10/10 Excellent

Laurianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times and feel comfortable always. Thé petit déjeuner is really great . I love having thé métro just a few feet from the door.
Stayed 3 nights in Sep 2022

6/10 Okay

Mr A

Business traveller
Liked: Cleanliness
Ok
Stayed 2 nights in Sep 2022

10/10 Excellent

Robert

Stayed 1 night in Jul 2022

2/10 Terrible

Alexander

Disliked: Staff & service, room comfort
Shoe box rooms and inflexible hotel policies
Avoid, unless you like living in a shoe box and restrictive hotel policies. King bed was more likely a queen bed. The room was absolutely tiny. Hotel policy of only 2 people per room not advertised at reservation and reception staff just wanted to sell us another room for a 7 year old. This created us no end of problems given our childcare arrangements had fallen through last minute.
Stayed 1 night in Mar 2022
Response from Patrick on 8 Mar 2022
Dear Alexander, First, we would like to thank you for sharing your experience of staying at Hotel Le 209 Paris Bercy. Your feedback is essential to improving the quality of our services. Rest assured that we have taken note of your feedback and that we make every effort every day to implement corrective actions to remedy it. Our main priority is the well-being of our customers! We hope to have the pleasure of welcoming you soon to the Hotel Le 209 Paris Bercy to provide you with a unique experience. Sincerely, Patrick – General Manager

6/10 Okay

Diana Elena

Travelled with family
Liked: Staff & service
It is ok overall but not wow. The room and the place for the toilet are too small.
Stayed 1 night in Oct 2021
Response from Patrick TORCHIN on 9 Dec 2021
Dear Diana Elena, First, we would like to thank you for sharing your experience of staying at Hotel Le 209 Paris Bercy. Your feedback is essential to improving the quality of our services. Rest assured that we have taken note of your feedback and that we make every effort every day to implement corrective actions to remedy it. Our main priority is the well-being of our customers! We hope to have the pleasure of welcoming you soon to the Hotel Le 209 Paris Bercy to provide you with a unique experience. Sincerely, Patrick – General Manager

8/10 Good

Susan

Stayed 2 nights in Sep 2021
Response from Patrick TORCHIN on 9 Dec 2021
Chère Victor, Tout d'abord, nous vous remercions d'avoir partagé votre expérience de séjour à l’Hôtel Le 209 Paris Bercy. Votre retour est essentiel à l'amélioration de la qualité de nos prestations. Nous sommes ravis de constater que vous avez apprécié la qualité de service qui vous a été offert. Notre principale priorité est le bien-être de nos clients ! Soyez assurée que votre excellente notation a été transmise à l'ensemble des membres de l’équipe. Nous espérons avoir le plaisir de vous accueillir prochainement à l’Hôtel Le 209 Paris Bercy afin de vous faire vivre une expérience unique. Sincèrement, Patrick – Directeur

8/10 Good

Susan

Stayed 2 nights in Sep 2021
Response from Patrick TORCHIN on 9 Dec 2021
Cher Susan, Tout d'abord, nous vous remercions d'avoir partagé votre expérience de séjour à l’Hôtel Le 209 Paris Bercy. Votre retour est essentiel à l'amélioration de la qualité de nos prestations. Nous sommes ravis de constater que vous avez apprécié la qualité de service qui vous a été offert. Notre principale priorité est le bien-être de nos clients ! Soyez assuré que votre excellente notation a été transmise à l'ensemble des membres de l’équipe. Nous espérons avoir le plaisir de vous accueillir prochainement à l’Hôtel Le 209 Paris Bercy afin de vous faire vivre une expérience unique. Sincèrement, Patrick – Directeur

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good! We had an awesome view!!
Stayed 2 nights in Jul 2021
Response from PJ on 23 Aug 2021
Many thanks for your comments We hope that you will come back for your next trip in Pris Best regards Pascale J. - Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for my needs; an amazing street market 2 days a week right outside; modern, clean, nicely designed rooms (especially love the shower and the separate WC); friendly, flexible staff.
Stayed 1 night in Mar 2021
Response from Patrick TORCHIN on 9 Dec 2021
Dear Client, Firsts, we would like to thank you for sharing your experience of staying at Hotel Le 209 Paris Bercy. Your feedback is essential to improving the quality of our services. We are delighted to see that you have appreciated the quality of service offered to you. Our main priority is the well-being of our customers! Rest assured that your excellent rating has been passed on to all team members. We hope to have the pleasure of welcoming you soon to the Hotel Le 209 Paris Bercy to provide you with a unique experience. Sincerely, Patrick – General Manager

10/10 Excellent

Gifty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Brahim L. on 17 Feb 2021
Bonjour Gifty, Merci beaucoup pour votre aimable retour suite à votre séjour au 209. Nous restons à votre service. A bientôt. Brahim L.

6/10 Okay

Lara

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020
Response from Patrick TORCHIN on 9 Dec 2021
Chère Lara, Tout d'abord, nous vous remercions d'avoir partagé votre expérience de séjour à l’Hôtel Le 209 Paris Bercy. Votre retour est essentiel à l'amélioration de la qualité de nos prestations. Soyez certaine que nous avons pris note de vos retours et que nous nous efforçons chaque jour de mettre en œuvre des actions correctives afin d’y remédier. Notre principale priorité est le bien-être de nos clients ! Nous espérons avoir le plaisir de vous accueillir prochainement à l’Hôtel Le 209 Paris Bercy afin de vous faire vivre une expérience unique. Sincèrement, Patrick – Directeur

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The booking page states that car parking is available. This hotel was chosen because of that and the location. There is no car parking at the hotel. The reception tried to help us organise parking in secrete underground car parks, but the website is only in French and the car parks were not a very nice experience. The website should be updated accordingly, as it is misleading. This upset the whole experience.
Stayed 1 night in Mar 2020
Response from Patrick TORCHIN on 9 Dec 2021
Cher Client, Tout d'abord, nous vous remercions d'avoir partagé votre expérience de séjour à l’Hôtel Le 209 Paris Bercy. Votre retour est essentiel à l'amélioration de la qualité de nos prestations. Soyez certain que nous avons pris note de vos retours et que nous nous efforçons chaque jour de mettre en œuvre des actions correctives afin d’y remédier. Notre principale priorité est le bien-être de nos clients ! Nous espérons avoir le plaisir de vous accueillir prochainement à l’Hôtel Le 209 Paris Bercy afin de vous faire vivre une expérience unique. Sincèrement, Patrick – Directeur

10/10 Excellent

Gomer D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Patrick TORCHIN on 9 Dec 2021
Cher Gomer, Tout d'abord, nous vous remercions d'avoir partagé votre expérience de séjour à l’Hôtel Le 209 Paris Bercy. Votre retour est essentiel à l'amélioration de la qualité de nos prestations. Soyez certain que nous avons pris note de vos retours et que nous nous efforçons chaque jour de mettre en œuvre des actions correctives afin d’y remédier. Notre principale priorité est le bien-être de nos clients ! Nous espérons avoir le plaisir de vous accueillir prochainement à l’Hôtel Le 209 Paris Bercy afin de vous faire vivre une expérience unique. Sincèrement, Patrick – Directeur

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
I was happy with our stay. Staff was friendly and helpful.
Stayed 5 nights in Dec 2019
Response from Patrick TORCHIN on 9 Dec 2021
Dear Client, Firsts, we would like to thank you for sharing your experience of staying at Hotel Le 209 Paris Bercy. Your feedback is essential to improving the quality of our services. We are delighted to see that you have appreciated the quality of service offered to you. Our main priority is the well-being of our customers! Rest assured that your excellent rating has been passed on to all team members. We hope to have the pleasure of welcoming you soon to the Hotel Le 209 Paris Bercy to provide you with a unique experience. Sincerely, Patrick – General Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2019

10/10 Excellent

Cassinda, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. The location was the best. It was next o the train and buses and lots of restaurants. The staff was great. They Spoke English and was very friendly. The hotel was very well kept. However the rooms was pretty small but it was excellent
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was excellent! Easy access to Metro! Contemporary design and friendly service.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet is seperate from the shower...shower is fantastic too! Super friendly and helpful staff.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The room was quite small but comfortable for a night stay. Only thing I didn’t like is that you have to check out at 2pm which is only convenient if you leave Paris early.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Emeline on 29 Aug 2019
Merci, à bientôt au 209 Paris Bercy :D

8/10 Good

Stella

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019
Response from Emeline on 26 Aug 2019
Thank you Stella :D Best regards