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Reviews of Fitzherbert Castle Motel

3.5 out of 5
Fitzherbert Castle Motel
124 Fitzherbert Ave, West End, Palmerston North, Manawatu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 306 out of 472 reviews" "
Rating 8 - Good. 134 out of 472 reviews" "
Rating 6 - Okay. 22 out of 472 reviews" "
Rating 4 - Poor. 9 out of 472 reviews" "
Rating 2 - Terrible. 1 out of 472 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joe, Hawers

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean,comfortable, & well heated
Stayed 1 night in May 2024

10/10 Excellent

Joe, Hawers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean, comfortable, good facilities and close to the centre of town
Stayed 1 night in May 2024
Response from Andy on 15 May 2024
Thank you for the review Joe! We are very happy to have guests like you as well :)Kind regards,Andy

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed Meeting Andy in the front office (one of the owners I think)...super friendly and helpful guy..and staff were polite. Motel is in excellent postion in terms of proximity to the heart of the city. The only slight negative was that the rubbish bins were not emptied until we asked for that to happen. However I would stay there again I think.
Stayed 6 nights in Apr 2024
Response from Andy on 30 Apr 2024
Hello Rob!Thank you for the feedback - sorry that the bins were not emptied! Our housekeeping staff might have missed the bin while servicing on the 2nd night. Kind regards,Andy

10/10 Excellent

Katrin

Travelled with family
Super value for money
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was apt for what I needed, but extremely dark . Good staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay front of house staff was amazing guy was super friendly with us on arrival and check out would stay there again
Stayed 1 night in Apr 2024
Response from Andy on 19 Apr 2024
Thank you for the kind words and the detailed feedback Marissa!Kind regards,Andy

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Good memory , nice to be personally greeted
Stayed 1 night in Apr 2024
Response from Andy on 14 Apr 2024
Thank you for the kind review :)Kind regards,Andy

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was Huge with a very large sitting area in the "turret" part of the castle. WE were only there for 1 night but enjoyed the location and facilities.
Stayed 1 night in Feb 2024
Response from Andy on 10 Apr 2024
Thank you for the kind review Janet :)Kind regards,Andy

6/10 Okay

Joshua, Blenheim

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Roger

Stayed 1 night in Mar 2024

10/10 Excellent

Ravin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated but spacious room with everything you need including kitchen. Enough parking space. Only a few minutes walk to Countdown. Very reasonable price.
Stayed 1 night in Mar 2024
Response from Andy on 19 Mar 2024
Glad you enjoyed the stay Ravin!Kind regards,Andy

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time in this room, in this motel. It's always a good experience
Stayed 1 night in Mar 2024
Response from Andy on 19 Mar 2024
Thank you for the kind words Courtney!Kind regards,Andy

8/10 Good

Uma

Travelled with family
Liked: Property conditions & facilities, room comfort
It was okay sort of stay. Room service and cleanliness was not that good.
Stayed 8 nights in Feb 2024
Response from Andy on 18 Feb 2024
Hello Uma!Sorry that the stay was not upto expectations - if you could let us know more specifically next time we can make the necessary improvements :)Kind regards,Andy

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room within walking distance of the centre.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dean or Jackie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great communication with property management. Good location.
Stayed 1 night in Jan 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly welcome and a great room
Stayed 1 night in Jan 2024
Response from Andy on 31 Jan 2024
Thank you for the kind review Patrick :)Kind regards,Andy

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional property. Affordable and somehow lavishly comfortable and clean and well managed.
Stayed 1 night in Jan 2024
Response from Andy on 28 Jan 2024
Hello Michael!Awesome to hear you enjoyed the stay :)Kind regards,Andy

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Madhav

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel has congested areas. Just a few rooms down and up. We got a room downstairs. Different stepped areas making it inconvenient for rolling bags. Definitely not a roller friendly motel. The bathrooms are too old and the shower was actually pathetic. Not enough pressure at all. I don’t know how people rate this motel so high. I actually felt quite a poor experience.
Stayed 1 night in Jan 2024
Response from Andy on 18 Jan 2024
Hello Madhav,Sorry that the stay was not up to your standards - thank you for the detailed feedback.Kind regards,Andy

10/10 Excellent

Kay

Travelled with family
Liked: Property conditions & facilities, room comfort
Great place to stay
My stay was great, brilliant communication. Very tidy, lovely huge room, very quite. Easy walk to town lots of food places close by. Supermarket justbround the corner
Stayed 2 nights in Jan 2024
Response from Andy on 28 Jan 2024
Hello Kay!Thank you for the kind feedback :)Kind regards,Andy

10/10 Excellent

Kath

Liked: Cleanliness, staff & service, property conditions & facilities
Close to city centre.
Stayed 1 night in Dec 2023

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Doug

Stayed 1 night in Dec 2023

10/10 Excellent

Grant

Stayed 1 night in Dec 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Decent rooms. Only downside is there is no rubbish bin in room
Stayed 1 night in Dec 2023
Response from Andy on 16 Dec 2023
Thank you for the kind review Tiffany! Glad you enjoyed the stay.We do have a rubbish bin located near the bathroom, it's not a very tall bin so it might've been missed!Kind regards,Andy

8/10 Good

Tiffany

Stayed 1 night in Dec 2023

6/10 Okay

Cindy R

Travelled with partner
Liked: Cleanliness
.
Stayed 2 nights in Nov 2023

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to central Palmerston North. Staff were very helpful and kind to us. Recommend
Stayed 1 night in Nov 2023
Response from Andy on 16 Dec 2023
Thank you for the feedback Craig :)Kind regards,Andy

10/10 Excellent

John Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hosts, good room
Stayed 1 night in Nov 2023
Response from Andy on 16 Dec 2023
Thank you for the review John!Was lovely to have you with us as well :)Kind regards,Andy

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Shirlee

Liked: Cleanliness, staff & service
Convenient location near central city. Good for overnight stay. Comfortable large bed.
Stayed 1 night in Nov 2023

8/10 Good

Daren

Stayed 1 night in Nov 2023

8/10 Good

Gowan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Central Palmerston North on Fitzherbert ave. Motel entrance was hard to spot for first time visitor.
Stayed 1 night in Oct 2023

10/10 Excellent

Madeleine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would certainly stay again, helpful staff and lovely unit.
Stayed 1 night in Oct 2023
Response from Andy on 16 Dec 2023
Oh thank you for the kind words Madeleine!We'd love to have you back as well.Kind regards,Andy

10/10 Excellent

sarah

Liked: Cleanliness, property conditions & facilities
Absolutely lovely staff. Upgraded me to a spa king room and I really enjoyed the large bath. Clean and tidy and would definitely stay here again!

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, tidy and clean .
Stayed 1 night in Sep 2023

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Winnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind host Very convenient location Good car park
Stayed 1 night in Sep 2023

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, close to city center shops and supermarket. Number of bars and restaurants close by.
Stayed 5 nights in Sep 2023

8/10 Good

Maryjean

Travelled with group
Liked: Cleanliness, staff & service
Over all nice place to stay in, though it certainly wasnt the room I thought I'd booked.The room we got was lot smaller and the room pictured when booking had a seprate bath and shower main reason I booked. So was a little disappointed in that.
Stayed 1 night in Sep 2023

8/10 Good

Russell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, close to town.
Stayed 2 nights in Aug 2023

10/10 Excellent

Handro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
Really friendly check-in.
Stayed 1 night in Aug 2023

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Aug 2023

10/10 Excellent

peggy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at the Castle on Fitzherbert. Staff are super welcoming, remember who i am and the rooms are spotless. Super convenient for shops and nearby eating places.. always a good stay.
Stayed 1 night in Aug 2023

8/10 Good

Anne

Travelled with partner
Liked: Amenities
A very friendly welcome. Satisfactory room, A bit noisy as close to the office but other folk were respectful and didn’t make any noise after 9pm. Nice to have the mini kitchen nook (fridge and kettle) with biscuits, teas and a decent sized plunger coffee provided. All very adequate for the one night we needed.
Stayed 1 night in Aug 2023

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023