Room, 1 Double Bed, Accessible

Reviews of Holiday Inn Express Glasgow Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Glasgow Airport, an IHG Hotel
St Andrews Drive, Paisley, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Liked: Amenities, property conditions & facilities
Happy to get my head down at 2.00am in a clean bed after a long flight
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 17 May 2024
Thanks for your review, Jean.See you soon.Best wishes, Laura

6/10 Okay

Doris

Liked: Cleanliness, staff & service
close to the airport, but not particularly easy to access .
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 16 May 2024
Thanks for your feedback, Doris.We look forward to welcoming you back.Best wishes, Laura

8/10 Good

Bernadette

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Our toilet would not flush. They had to have someone show us how to do it. It has a handle. You flush it, but it didn’t work. The person showed us to pump it until it flushed. That was at least 5 times. I think they could afford to fix a toilet, and it should be a priority. I’m surprised they would rent a room that doesn’t. Otherwise, it was very clean, comfortable, and convenient. The staff and service was very friendly and helpful.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 15 May 2024
Thanks for the review, Bernadette.It's unfortunate to read that you didn't have the best experience possible while staying with us.We appreciate the feedback and shall look into this.All the best,Laura

10/10 Excellent

Diane, Fond du Lac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to airport which was perfect!
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 13 May 2024
Thanks for the review, Diane.All the very best,Laura

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and very handy for airport.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 15 May 2024
Thanks for the review, John.We're pleased to read that you enjoyed our hotel's location!All the best,Laura

10/10 Excellent

Anita

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent service, excellent spot for glasgow airport, great staff,georgous breakfast, room very comfortable, great shower, ideal place
Stayed 1 night in May 2024
Response from HOM on 10 May 2024
Wow, 5-stars! Thanks so much, Anita. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Laura - Hotel Operations Manager.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 9 May 2024
Thanks for your kind words.All the best, Laura -

10/10 Excellent

Iain

Travelled with family
Liked: Amenities
Ideal overnight for airport. Quiet and convenient with very friendly helpful staff, good rooms and excellent breakfast.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 9 May 2024
Ian, Thank you for your positive comments! It means the world to us and to our entire team!We hope to see you again soon!All the best, Laura -

8/10 Good

Loretta

Travelled with partner
Bathroom sink didn't drain properly, otherwise, clean, quiet despite it being a holiday weekend & convenient to the airport. Would stay again
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 6 May 2024
Loretta, thanks for the recommendation.All the best, Laura -

10/10 Excellent

Marilyn

Liked: Property conditions & facilities
Was exactly what was required for a pleasant overnight stay prior to a long flight the following day.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 6 May 2024
We appreciate your kind words, Marilyn.All the best, Laura -

6/10 Okay

Andy

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff excellent, food good, location great. Noisy in rooms from passing guests outside room. We had a baby cot in the room but it didn’t have a comfy mattress causing our wee one to have a terrible sleep. Apart from that… all good.
Stayed 1 night in Apr 2024
Response from HOM on 1 May 2024
Andy, thanks for taking the time to review our hotel! The team will be happy to see they made a good impression. It's lovely to see that our location was a highlight of your trip. Thanks for the feedback and safe travels. All the best, Laura - Hotel Operations Manager.

8/10 Good

Douglas

Liked: Cleanliness, amenities
Lots of traffic, but to be expected so close to motorway and airport. Extremely close and comvenient to terminal and car rentals
Stayed 1 night in Apr 2024
Response from HOM on 1 May 2024
Douglas, thanks for taking the time to review our hotel! We're happy our location was convenient for your stay. Safe travels and All the best, Laura - Hotel Operations Manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was so nice to be able to walk to the airport terminal from the hotel!
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 30 Apr 2024
Wow! What a wonderful review. Thanks, David.Best wishes, Laura -

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facility were perfect! It was right across the street from the Glasgow airport and took only a few minutes to walk to the airport. It was also convenient for a bus into Glasgow and the information service inside the airport was excellent. The hotel team was "first class" and I would definitely use this facility again.
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on 30 Apr 2024
Thank you for sharing your positive experience! We hope to see you again soon!All the best, Laura -

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from - Hotel Operations Manager on 22 Apr 2024
Wow, 10/10! Thanks so much, Andy.Best wishes, Laura

10/10 Excellent

Gene

Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 6 May 2024
Thanks for the 5/5 rating, Gene.All the best, Laura -

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place to stay.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 17 Apr 2024
We appreciate your kind words, Ed.All the best, Laura -

8/10 Good

Pat

Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on 6 May 2024
We appreciate your kind words, Pat!All the best, Laura -

10/10 Excellent

Donna, Longview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, spacious room, and easy walk to airport - perfect for our needs! And breakfast provided!
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 12 Apr 2024
Thanks for the review, Donna!All the best,Laura

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 12 Apr 2024
Thanks for the review!All the best,Laura

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Great experience.
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on 10 Apr 2024
Thanks for the 5/5 rating, David.All the best, Laura -

10/10 Excellent

OLETA

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 1 night in Apr 2024
Response from - Hotel Operations Manager on 8 Apr 2024
Thanks so much for your kind words, Oleta.All the best, Laura

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to airport and breakfast included. Cant ask for anything more. Oh, the staff were super helpful.
Stayed 1 night in Apr 2024
Response from - Hotel Operations Manager on 8 Apr 2024
Thank you for recommending us in your review!All the best, Laura

6/10 Okay

Patricia

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Apr 2024
Thanks for your review, Patricia.See you next time.

10/10 Excellent

James

Travelled with partner
Very good contact with staff at reception when we arrived Good information and guidance. Room was a little cold when we entered but after switching on the acon fan it soon warmed up. Fan sounded a bit rough! Otherwise good nights sleep and most importantly just a 5min easy walk to the Airport terminal. J McPherson
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thanks for the review!We're glad you got a warm welcome from the team!We're pleased to read that our location suited your needs.All the best,Laura

8/10 Good

Vivianne

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 19 Apr 2024
Thanks for the kind review, Vivianne.All the best, Laura -

10/10 Excellent

Eileen, Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to stay to reduce the stress of flying. We stayed there the night before our flight. There is a lounge/restaurant to relax and eat. In the morning we had a nice continental breakfast and were able to walk to the terminal under a covered walkway.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 25 Mar 2024
Thanks for the perfect rating, Eileen,All the best, Laura -

10/10 Excellent

Colin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 25 Mar 2024
Thanks for your 5 star rating, Colin,.All the best, Laura -

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to the airport . Comfortable beds and excellent staff .
Stayed 1 night in Mar 2024
Response from - Hotel Operations Manager on 22 Mar 2024
Wow, 5/5! Thanks so much, Deborah.Best wishes, Laura

6/10 Okay

Lynda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall very clean and reception staff very friendly. Only problem I had was waiting an hour for food with 2 young children and then I had to go and find someone as they had forgot the side orders of garlic bread. More staff needed on bar as queue was very long every time you wanted a drink.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 21 Mar 2024
Lynda, thanks for reviewing your recent stay. We're glad we made your experience with us a great one!We look forward to welcoming you back.Best wishes, Laura -

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 21 Mar 2024
Thank you for recommending us in your review!Best wishes, Laura -

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the departure lounge, easy access via bus routes, clean, and staff nice
Stayed 1 night in Mar 2024
Response from HOM on 18 Mar 2024
Thanks for the perfect rating, Allison. Safe travels and All the best, Laura - Hotel Operations Manager.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for airport just 5minute wak
Stayed 1 night in Mar 2024
Response from HOM on 18 Mar 2024
Thanks for the perfect rating, Joseph. Safe travels and All the best, Laura - Hotel Operations Manager.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on 18 Mar 2024
Thanks for the perfect rating, William. Safe travels and All the best, Laura - Hotel Operations Manager.

10/10 Excellent

Nina

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thanks for the review!All the best,Laura

10/10 Excellent

Simon

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 25 Mar 2024
Thanks for the kind review,Simon.All the best, Laura -

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 21 Mar 2024
We appreciate your kind words, Robert.Best wishes, Laura -

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for stay before & after flight
Stayed 1 night in Feb 2024
Response from HOM on 4 Mar 2024
Frances, thanks for the amazing rating. We hope to see you again and All the best, Laura - Hotel Operations Manager.

8/10 Good

David

Helpful staff, good breakfast and a comfortable room for a one night stay.
Stayed 1 night in Feb 2024
Response from - Hotel Operations Manager on 28 Feb 2024
David, thanks for your reivew.Best wishes, Laura

6/10 Okay

Lucia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 23 Feb 2024
We're grateful for the feedback, Lucia.All the best, Laura -

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 23 Feb 2024
Thanks for the 10/10 rating, Jennifer.All the best, Laura -

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
All good for an overnight stay only downside was that with sofa bed deployed it made the room for 3 people rather cramped
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 23 Feb 2024
Valerie, thanks for the amazing review.We look forward to welcoming you back.All the best, Laura -

4/10 Poor

Paula

Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 23 Feb 2024
We appreciate your feedback, Paula.All the best, Laura -

10/10 Excellent

Miss Nikki Snedden

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 21 Mar 2024
We appreciate your kind words, Miss Nikki.Best wishes, Laura -

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal position for our requirements . Staff are 1st class would 100% recommend for future travellers.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 23 Feb 2024
Thanks for your positive comments, Robert!See you soon.All the best, Laura -

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service
Television didn’t work
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 23 Feb 2024
Frances, thanks for the amazing review.All the best, Laura -

8/10 Good

Iain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Straight forward no issues.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 23 Feb 2024
Thanks for the kind review, Iain.All the best, Laura -

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy lady, 😀 happy dog 🐶
The heating in the public places very warm for us despite wintery conditions outside. Our rooms heating wasn't great as we found the fan irritating, so kept it off, but we're hardy folk so no big deal. Found John to be very helpful at reception. Informed us about Just Eat and various menus to choose from. Very relaxed atmosphere indoors, not noisy at all. Having a dog with us hubby chose to eat breakfast in the room and Marhi the breakfast lady was particularly helpful in pointing this out for me. She is a lovely member of staff and deserves 5 stars🌟. I also found on the second day that hubby and dog could have used the bar area for breakfast if they wished. Everyone was very kind and fussed about the dog. A big thank you for that.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 16 Feb 2024
We appreciate your feedback.Sounds like you had a lovely time with us! See you next time!All the best, Laura -

10/10 Excellent

Wilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always lovely and clean. Excellent members of staff. Able to have an evening meal,
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 15 Feb 2024
Wilma, your lovely feedback is welcomed!All the best, Laura -

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 16 Feb 2024
Wow, 10/10! Thanks so much for your top marks, Georgina.All the best, Laura -